Le client n'a pas laissé de commentaire.Byron H.
Customer Reviews for U-Haul of Farmington Hills
Pour nous contacter
Farmington Hills, MI 48336
(Between Middlebelt & 9 Mile Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Matt H.
Le client n'a pas laissé de commentaire.Jason V.
Fast, no problem, good peopleBohdan M.
I was charged an after hour fee, while I brought the van back at 7 am as per the suggestion from one of the front desk associates. I could have easily returned it the day before, but to avoid the after hour charge, I brought it back at 7 am. Also, I was charged for 4 G of fuel, while I only drove 21 miles. The tank was not full when I got the vehicle, and I was overcharged for it. Please remove extra chargesDebanshu S.
My original reservation was in Wixom, and I had to drive much further to get this truck. Fuel was empty and they gave me extra credit to fill it up, but a waste of time. Overall, renting form this location wasted so much time because it was out of the way, and unnecessary. Truck also drove very rough and when I brought it up, nobody did anything about it and did not reimburse me for a horrible ride.joe A.
Le client n'a pas laissé de commentaire.Sharon D.
Smooth as butterEarthel P.
Le client n'a pas laissé de commentaire.Lydia C.
Professional, efficient serviceCynthia B.
Le client n'a pas laissé de commentaire.Erik D.
Le client n'a pas laissé de commentaire.Adelaide C.
Le client n'a pas laissé de commentaire.Jerry S.
Le client n'a pas laissé de commentaire.Joe D.
Long long waiting linesSameer G.
Le client n'a pas laissé de commentaire.Kenneth J.
Phones don't work for scheduling appointmentsTammy N.
Le client n'a pas laissé de commentaire.Matthew W.
Easy drop off and returnCat S.
Everything was very good.Brennan H.
I asked if I was supposed to receive any money back because I brought the truck back before 7:00 and didn't go over the miles. Representative inside once I returned the truck was rude.Utha M.
Le client n'a pas laissé de commentaire.Alfonso T.
Le client n'a pas laissé de commentaire.ebony K.
Pick up was fine with no problems or delays. Drop off was a nightmare.Steven W.
Le client n'a pas laissé de commentaire.Deborah J.
Le client n'a pas laissé de commentaire.James H.
The online sign up system was ridiculous. You should have had me take a picture of my license, passport, called my â€œcontacts,â€ etcâ€¦ when I booked it, not while I was standing at the van during my time slot. It took me over 30 minutes of my time to get it worked out (site wouldn't load, getting a picture, calling contacts to tell them you'd be calling them so they didn't ignore it thinking it was a scam call, site wouldn't load, error message, take a new pic, etcâ€¦..). Also, I went with the calling contacts route, but if I wanted to submit my lease agreement or passport, I wouldn't have been able to do that because I didn't have them with me because you didn't tell me I would need those things.. Just a bad system. The location was good and my van was good but something needs to be done about the sign in / check in process online.Laura A.
Le client n'a pas laissé de commentaire.Brian M.
Waiting time is a little bit longer than expected. The staff is nice and the truck is super clean and in very good shape.YUEXIN H.
Le client n'a pas laissé de commentaire.GEORGE S.
Very rude customer service from an older gentleman, easily the worst uhaul experience I've ever had. He raised his voice when I stopped by to confirm my reservation (cause no one would answer the phone and I needed to confirm everything would be ready.), and damn near just handed me the keys and walked away once I got the equipment. Everything worked great so that was awesome! It's a shame because I love uhaul and will always use it, but probably a different location next time, even if I have to drive further.Vincent V.
Le client n'a pas laissé de commentaire.adam M.
Great ServiceRyan S.
Le client n'a pas laissé de commentaire.Genady N.
Le client n'a pas laissé de commentaire.Stephen M.
Le client n'a pas laissé de commentaire.Michael Z.
The agent was so efficient and helpful! We had an easy and fast check out experience.Janet J.
No problems and they found what I needed to rent.Donna R.
I had a problem with my trailer rental earlier and they worked with me to figure out where the issue might be. I was more than happy to switch over to a van rental instead and they were extremely helpful and friendly in making sure everything was taken care of.Chris I.
I was very pleased with the availability of what I needed in short notice. The staff was friendly and professional.Pamela H.
All of the staff that we encountered were super friendly and helpful, definitely will come here for any moving needs we have.Virgil S.
Trailer worked for what I needed, to move lumber. But it was just really beat up.George P.
There seems to be an issue with your system when it comes to Transporter orders. When I picked up my truck I paid for the Transporter and made arrangements to come back to get it. When I returned to get the Transporter, I was told the Transporter reservation had been canceled. Fortunately the Agent at the location was able to reinstate the order and had a Transporter available. He could not explain why the reservation was canceled after it had been paid for. It appears the Transporter was scheduled for pickup at 4:30 am, when the scheduled pickup time for the truck was at 7:30 am. You need to find out why the system scheduled the Transporter for pickup before the Truck. This could have been a disastrous situation had the Transporter not been available.Mellita T.
They have a great team at this location!THOMAS CHRISTOPH P.
Le client n'a pas laissé de commentaire.VICTOR ANTHONY M.
Le client n'a pas laissé de commentaire.Mabel V.
Le client n'a pas laissé de commentaire.Jeff S.
Everything was greatANTHONY L.
Le client n'a pas laissé de commentaire.Javier F.
Le client n'a pas laissé de commentaire.chuck F.
Offer breakfast!richard B.
Great thank youJennifer G.
Keep your quality of serviceLinda D.
Monitor gas tanks better. The guy marked my tank was at a 1/4 and it was at 1/8.JASON MATTHEW L.
Le client n'a pas laissé de commentaire.ANASTASIA K.
Le client n'a pas laissé de commentaire.troy P.
Le client n'a pas laissé de commentaire.Rachael C.
very fast /efficientByron H.
Appreciate the help in maneuvering the trailer into the drop off location.Doug B.
Everyone was very nice and helpfulTimothy S.
Everything worked great, no real problems, thanks!John S.
The customer service gentlemen were great. Friendly, efficent, and a pleasure to rent fromAlyson G.
Le client n'a pas laissé de commentaire.Sandra R.
very slow pickup. Wasn't able to use virtual at all for trailer. line took over 40 minutes. by the time i was at the front, numerous people were leaving to go to other places and more than 10 people were still behind me. the trailer i was assigned also was missing the connector chain. an employee lead us around the yard looking for another trailer to "grab" before someone else stepped in to just replace the chain.Jessica R.
Le client n'a pas laissé de commentaire.Philip G.
Le client n'a pas laissé de commentaire.Christopher P.
Le client n'a pas laissé de commentaire.STEPHEN E.
Le client n'a pas laissé de commentaire.Kathleen C.
Associate that assisted me during the rental does NOT belong in Customer Service or representing your company. Upon returning the vehicle informed that Associate that I wished to pay for extra mileage, that didn't happen. Upon going inside they palced it on original credit card. Upon speaking with the Associate working the counter, he stated it's he's new and it's first day. Not sure why you'd have someone working by themselves on their first day. Customer service & training seem not to matter. Renting again on June 10th, if I have experience I will no longer rent from UHaul.Jeffrey P.
Counter support team was very helpful during pickup and return.Don M.
Excellent, keep it up!Pallumeera F.
Le client n'a pas laissé de commentaire.Mary Lou R.
I was charged for two days, when I returned the truck in less than 24 hours. Why do you have a daily price of 29,95 when I am charged 59,9 (plus mileage)?Gregory S.
Le client n'a pas laissé de commentaire.Fernando M.
Le client n'a pas laissé de commentaire.cynthia C.
Le client n'a pas laissé de commentaire.Cedric D.
This location charged us $60 the day after we dropped our truck off and followed the correct check-out protocol. They didn't answer the phone so in the midst of unpacking and moving into our new house I had to go back to the Uhaul location to wait in line for 30 mins to resolve this issue. They did refund the money which is appreciated but it was a total waste of time for me.Mitchell L.
Le client n'a pas laissé de commentaire.Medhat C.
I did mobile pick up but there was barely any cell service( I have Verizon)- I literally had to walk across the street to get 2 bars. Once I checked in, all went well. Drop off was easy accept for the sparse cell serviceRebecca B.
Le client n'a pas laissé de commentaire.CINDE C.
Le client n'a pas laissé de commentaire.Gregory S.
I have rented trucks in various towns all over the country. This was hands down the easiest and friendliest rental of them all. Customer service is top notch.Cynthia H.
Le client n'a pas laissé de commentaire.Rebecca L.
Amazing customer service!James M.
Le client n'a pas laissé de commentaire.Chantel B.
Good employees working hard and as fast as they can, however there were long waiting times for service as the only available employee had to hook up each trailer as it was rented.BILL B.
Nothing, everything was great and easyMichael D.
Nothing!! The manager was awesome!! He changed our reservation with no problem, saved us a bunch of money, and thoroughly explained how to do everything!Tania D.
Le client n'a pas laissé de commentaire.Mathew M.
Just to make sure we'll stocked with it and that are needed.Zachary M.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.CHELLE E.
It was difficult to reach the location after rental and I was not made aware of additional charges.Virgi S.
Le client n'a pas laissé de commentaire.Yohei S.
Friendly and efficientRyan S.
He indicated to charge $75 just to take out one empty pallet which did not seem reasonable.Venkataramana M.
very nice and definitely fast at getting in and outANTHONY LINEIL F.
Le client n'a pas laissé de commentaire.scott M.
Guy implied my husband was lying when we said the place we rented truck from gave us 55 extra miles since they made us drive 55 more miles to pick up truck.Steve W.
Le client n'a pas laissé de commentaire.Charles S.
I has a great experience with the associates at the Farmington U Haul.IVY K. | Expérience générale
Service and management were top notchshaun b. | Expérience générale
Extremely accomodating and thoughtful to my needs. Couldn't have asked for better people to help me.Paul G. | Expérience générale
We used the uhaul storage portable boxes. The staff were friendly and accommodating. We did not go to the uhaul storage facility. The storage pods were convenient and simple to order.Sean D. | Expérience générale
Your customer service has been awesomederrick g. | Expérience générale
Delivery charges seemed high for a delivering to my homechristina b. | Expérience générale
I set it all up over the phone, it was pleasant and professional. The driver Bobbi, who dropped off the U-Boxes and picked them was amazing. She was very pleasant, accommodating & skilled on forklift!MARY E. | Expérience générale
Erick, the manager, was extremely helpful and made my Uhaul experience very positive. He manages a great team as well!! THANK YOU!Ederique G. | Expérience générale
Merci.Philip N. | Expérience générale
Bobby is great to work with. Good communication the whole way. Merci.matt s. | Expérience générale
I rented a UBOX and there was not good communication regarding when it would be picked up. The lady I spoke with yelled at me like it was my fault. Not impressed with her customer service.Ashley T. | Expérience générale
Thank you! Your team did an excellent jobLanette K. | Expérience générale
Convenient, keeps you informed, no problems, friendly staff.RAYMOND B. | Expérience générale
I got robbed by ur moving helpers I will never do business with U-Haul againDiane A. | Expérience générale
The Uhaul of Farmington Hill's staff was friendly, accommodating and professional in their service towards me and my family. Merci!Sheila A. | Expérience générale
I never visited the facility. I had U-Boxes stored at facility.Ron H. | Expérience générale
I had a great experience from pick up to drop off of my U-Box!Emily K. | Expérience générale
Good jobGarry B. | Expérience générale
The lady who delivered box was on time to drop and pick up. did not had any issues with transit. all went as expected. thanks for your servicesandeep a. | Expérience générale
Easy-peasy. Still think it's over-priced for a plywood container, but hey, got the job done.Emma K. | Expérience générale
Pick-up person was very accomodatingAnthony W. | Expérience générale
Well maintained faciity!Joseph D. | Expérience générale
They made moving an easy experience.lucille R. | Expérience générale
Katrina the manager was wonderful and very helpful through out our moving!! I rented different equipment for moving. She was able to answers all my concerns and needs to make the moving easy!!Phillip W. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous offrons la plus grande sélection de l'industrie!