Évaluations des clients U-Haul of Farmington Hills

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Farmington Hills

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TIMOTHY JOHN O.
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They were helpful and disconnected the equipment. Very through. I am appreciative.

RYAN R.
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Friendly, conscientious, and knowledgeable service representatives. The price was as quoted online. Very positive experience .

CRAIG B.
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Good customer service

CHARLES EDWARD W.
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All was good!

Tamurayvonne S.
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The only thing I would say is that you should have more staff. The staff was great and efficient but during busy times the wait is a bit long.

Nickolas B.
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Le client n'a pas laissé de commentaire.

STEPHEN PETER L.
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My comment is not in regard to either the Pick Up or Drop off location. Area of improvement is your 800 call U haul number is terrible. The wait time is long regardless of the time I call in. This needs to be improved.

CRAIG B.
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Le client n'a pas laissé de commentaire.

Amy W.
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I returned it after hours so I didn't interact with anyone. Location was great.

MATTHEW THOMAS B.
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Le client n'a pas laissé de commentaire.

CHRISTIAN ANTONY P.
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Le client n'a pas laissé de commentaire.

Tim P.
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a little bit difficult finding the entrance when coming from the east, but overall the experience was very good and easy.

Douglas H.
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Le client n'a pas laissé de commentaire.

AMANDAMARIE W.
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Le client n'a pas laissé de commentaire.

Anthony C.
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Le client n'a pas laissé de commentaire.

RAJU NAGAJAGAPAT P.
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Le client n'a pas laissé de commentaire.

Heather Z.
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Le client n'a pas laissé de commentaire.

Kevin F.
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Everyone was beyond friendly and helpful. Trailer pulled perfectly.

Jay K.
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Le client n'a pas laissé de commentaire.

MICHAEL ANTHONY R.
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The U-haul representative at this location was a pleasure to work with.

Ellen M.
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The gentleman who greeted me in the work yard and finished the rental process was very professional and courteous.

Tim K.
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Le client n'a pas laissé de commentaire.

KIMBERLY ANN A.
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It was a wonderful experience!

Louis S.
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Le client n'a pas laissé de commentaire.

JORDAN DWAYNE W.
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Le client n'a pas laissé de commentaire.

BETHY ANNE C.
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Le client n'a pas laissé de commentaire.

TIMOTHY ALAN H.
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Le client n'a pas laissé de commentaire.

Steven W.
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Le client n'a pas laissé de commentaire.

VERNICE W.
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My clerk was exceptional with her customer service

DANIEL RICHARD G.
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Truck could use cruise control. Handled poorly, rides awful (it's a 15' box truck what do I expect), but accelerated and stopped quickly. Heat also worked well.

PAUL AQUINO A.
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Stay good costumer service..Thank you for helping to move.

TEENA MARIE G.
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The UHaul agents were not wearing their masks correctly. In fact, when I returned the vehicle, the man inside the building had his mask off completely. Our COVID numbers are rising rapidly in MI. This is unacceptable. I tried to explain to him why masks were essential- he argued with me. I have a BSN. We will never move forward or save lives with this kind of attitude. I am extremely sad that it will take the death by Covid of a loved one to make people understand that this is real-and that it could be avoided.

HEATH DONOVAN T.
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Le client n'a pas laissé de commentaire.

MARCIA RENEE J.
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Representative Keith Love, took care of our equipment needs & reviewed our bills thoroughly for errors after trucks was checked in for review. Keep up the good work! Marcia R. Jackson 11/1/2020

ROBIN LISA B.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
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The service was very good 👍

DUJUAN MARTEZ F.
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Le client n'a pas laissé de commentaire.

WILLIAM ARTHUR B.
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The Truck's steering was sloppy. The employee, in the store, handling the rental was cranky and impatient. Better customer service skills.

Eric K.
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Le client n'a pas laissé de commentaire.

RAYMORGAN F.
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so far, so good !!

CHRISTOPHERALLEN P.
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not much really all was well

Deborah B.
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Le client n'a pas laissé de commentaire.

TAMARA RENEE W.
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Le client n'a pas laissé de commentaire.

PAUL GERALD K.
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Le client n'a pas laissé de commentaire.

MATTHEW JOHN-PHI G.
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Didn't know where to go

SHANITRA GWENNET R.
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Le client n'a pas laissé de commentaire.

nalini K.
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N/a

LAURIE B.
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Le client n'a pas laissé de commentaire.

Gale D.
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Le client n'a pas laissé de commentaire.

SONNY S.
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Le client n'a pas laissé de commentaire.

BALAKRISHNA B.
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Good service and U-Box containers arrived on time. Your customer care wait time is too much, I called 2-3 times same information update, first time they are not did it.

PATRICIAANNE C.
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Le client n'a pas laissé de commentaire.

Eric S.
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Rented a 26' truck for a cross-country move. Check-in was very easy and I certainly appreciated that all employees were masked and maintaining proper Covid policies. The branch was clean and everything went quickly!

JEFFREY ALLAN W.
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Le client n'a pas laissé de commentaire.

Linda B.
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We received a brand new truck! Perfect condition.

Meganmarie N.
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Great people!!

ELEANOR MELITA C.
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Le client n'a pas laissé de commentaire.

LAUREN ALYSSA M.
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Le client n'a pas laissé de commentaire.

Anthony P.
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Le client n'a pas laissé de commentaire.

Jeffrey L.
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The young man that checked us in and got our trailer for us was amazing. He efficiently changed one of the tires and was right there to check us in on return.

LINNEARAE W.
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Le client n'a pas laissé de commentaire.

Rama ChandraMoul B.
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Le client n'a pas laissé de commentaire.

JACOB MURRAY G.
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Improve Online return procedure. It has crashed my phone on multiple occasions and the QR scanning consistently would not work properly.

Jeffrey K.
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Your system said my boxes were in a different location than where they were in reality. This caused me to speak with multiple different locations, sales agents, and repeat myself to each of them. I spent ~4 hours on this issue over the course of weeks. It was very frustrating. Eric, at Uhaul Farmington apologized and did a great job making this up to me, however.

RAMI HAZEM Q.
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Le client n'a pas laissé de commentaire.

MIRCEA I.
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Le client n'a pas laissé de commentaire.

Richard O.
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Slow leak in tire that place most likely was aware of.

JOSEPH RALPH L.
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They did a great job! Quickly got me in and out both when I initially rented and when I returned the truck. They were also polite and friendly. Will absolutely use again. Thanks!

MICHAEL JOHN S.
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Le client n'a pas laissé de commentaire.

David S.
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U-Haul has become the best in the business.

RAYMOND DONALD B.
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Nothing. Perfect service

David A.
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When dropping off the auto hauler I had to drive to Jackson to pick up. I saw THREE in the lot. Less than 24 hours prior I was told you were out of them at this location. I don't appreciate being lied to or misrepresenting your inventory out of sheer Laziness.

DeAndrea R.
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Le client n'a pas laissé de commentaire.

David W.
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More front help to get customers in and out faster

JAGDEEP RASPAL-S D.
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Le client n'a pas laissé de commentaire.

JAMES FRANCIS H.
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Le client n'a pas laissé de commentaire.

Anthony M.
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Revise the online process. Way over complicated and at the end I still had to go to the desk, wait behind 6 others to get the keys. Took more time than had I just waited for the desk.

Kurt P.
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I had a problem where I didn't realize the truck that I rented did not have a ramp. The great folks at this U-Haul location worked with me so that I was able to get a ramp and successfully move the heavy equipment on wheels that I could not do without a ramp. I greatly appreciated their understanding and willingness to help me out. I will always consider them my first choice if I need to run a truck in the future. I like the fact that the employees at U-Haul are able to all be part owners of the company. They all take pride in their job and it shows because they are part of the organization.

ANTHONY LINEIL F.
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Everything went well

Emma R.
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Le client n'a pas laissé de commentaire.

Hiroyasu W.
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Le client n'a pas laissé de commentaire.

Barbara E.
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Rented the 15' truck and a car hauler trailer. The truck I was assigned was brand new. As for the car hauler trailer, I loaded my car and drove to pick up my sister for our drive from Michigan to Florida. When we let down the fender of the trailer to access the vehicle, we saw that the front tire on the trailer had a large piece of rubber missing, we could see the steel belt and also had areas that were bulging. We had to call Roadside service to get this taken care of BEFORE we could start our trip. The service tech stated that the tire had been like that for awhile! Please make sure your techs inspect ALL tires completely BEFORE allowing customers to leave with the equipment. If we had not noticed this before we left, the tire would have blown out!

MICHAEL ALLEN R.
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Le client n'a pas laissé de commentaire.

DARRIN BERNARD C.
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Le client n'a pas laissé de commentaire.

ANDRE MONET D.
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Outstanding service and equipment.

Joellen G.
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I think that Mark could have been more helpful and friendly. When told him I was there to drop off a truck he asked if I pulled it up to the return area, around to the side, so it can be checked over. He said to do that and then he would help me. When I pulled the truck to the side he said us it okay to get an email receipt and I said okay. I told him I filled the tank but he didn't check anything. He seemed like he was in a hurry to leave and did not give me the warm customer service I have been receiving from all other associates with Uhaul over the years. Service should come with a smile and a feeling that your business is appreciated.

CHARLES MICHAEL K.
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Need cruise control on 15ft truck.

CYNTHIA STROM L.
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Le client n'a pas laissé de commentaire.

PATRICIA G.
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Seriously it went pretty smooth

Richard S.
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Nothing to do...my experience was smooth and efficient from the beginning to turning my rental in.

Jasonjohn L.
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They were really quick and my sales person was great. My only complaint was that the truck was a bit dirty inside.

KATHLEEN MARIE D.
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The website said a van wasn't available when it was. I got lucky deciding to walk up and get what they had rather than reserving it online. That doesn't make a whole lot of business sense to me.

cynthia W.
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East place to fine nice & clean on outside of there business

KENNETH L W.
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i returned the truck with a 1/4 tank of gas. the man s aid i had to put in 5 more gallons to reach the level where i took the t the truck out. i had put in one gallon when i returned the truck it read the same 1/4 of a tank it had when i took it our. the man said i had to put in 5 more gallons of gas to reach the level where I took it out. he used some kind of inaccurate meter he had by looking at the gas tank level I told him i drive 18 miles, i told him to look at the odometer and i said there was no damn way i used up 6 gallons of gas to drive 18 miles. I went to a gas station and bought 3 more gallons of gas, I showed him the recipe and said i was being screwed because there was no way i used 5 gallons to drive 18 miles ( see the odometer reading. i felt i was being cheated. i was being cheated !!!! i had used that UHaul store many times before I am no longer a haul customer. i don't like to be cheated. The man and his stupid inaccurate gas meter lost a customer If h ehad a brain, he would realize that i did not use 6 gallons of gas driving 18 miles. Good bye., Dr Kenneth Wolf 248-217-1677

Mark B.
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Le client n'a pas laissé de commentaire.

BALAKRISHNA REDD B.
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friendly staff

Katrina C.
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Le client n'a pas laissé de commentaire.

DONNALYN DELORIS M.
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Le client n'a pas laissé de commentaire.

Brian S.
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Had to go in and wait for mobile pick up

THERESA SUSAN C.
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Erik was very helpful and a joy to work with.

IVY K. | Expérience générale |
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I has a great experience with the associates at the Farmington U Haul.

shaun b. | Expérience générale |
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Service and management were top notch

Paul G. | Expérience générale |
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Extremely accomodating and thoughtful to my needs. Couldn't have asked for better people to help me.

Sean D. | Expérience générale |
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We used the uhaul storage portable boxes. The staff were friendly and accommodating. We did not go to the uhaul storage facility. The storage pods were convenient and simple to order.

derrick g. | Expérience générale |
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Your customer service has been awesome

christina b. | Expérience générale |
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Delivery charges seemed high for a delivering to my home

MARY E. | Expérience générale |
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I set it all up over the phone, it was pleasant and professional. The driver Bobbi, who dropped off the U-Boxes and picked them was amazing. She was very pleasant, accommodating & skilled on forklift!

Ederique G. | Expérience générale |
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Erick, the manager, was extremely helpful and made my Uhaul experience very positive. He manages a great team as well!! THANK YOU!

Philip N. | Expérience générale |
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Thank you.

matt s. | Expérience générale |
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Bobby is great to work with. Good communication the whole way. Thank you!

Ashley T. | Expérience générale |
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I rented a UBOX and there was not good communication regarding when it would be picked up. The lady I spoke with yelled at me like it was my fault. Not impressed with her customer service.

Lanette K. | Expérience générale |
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Thank you! Your team did an excellent job

RAYMOND B. | Expérience générale |
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Convenient, keeps you informed, no problems, friendly staff.

Diane A. | Expérience générale |
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I got robbed by ur moving helpers I will never do business with U-Haul again

Sheila A. | Expérience générale |
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The Uhaul of Farmington Hill's staff was friendly, accommodating and professional in their service towards me and my family. Thanks!

Ron H. | Expérience générale |
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I never visited the facility. I had U-Boxes stored at facility.

Emily K. | Expérience générale |
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I had a great experience from pick up to drop off of my U-Box!

Garry B. | Expérience générale |
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Good job

sandeep a. | Expérience générale |
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The lady who delivered box was on time to drop and pick up. did not had any issues with transit. all went as expected. thanks for your service

Emma K. | Expérience générale |
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Easy-peasy. Still think it's over-priced for a plywood container, but hey, got the job done.

Anthony W. | Expérience générale |
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Pick-up person was very accomodating

Joseph D. | Expérience générale |
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Well maintained faciity!

lucille R. | Expérience générale |
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They made moving an easy experience.

Phillip W. | Expérience générale |
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Katrina the manager was wonderful and very helpful through out our moving!! I rented different equipment for moving. She was able to answers all my concerns and needs to make the moving easy!!

Non reviews have been submitted for this location.

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