Customer Reviews for U-Haul of Glenside

4 805 évaluations

3040 Mount Carmel Ave   Glenside, PA 19038
(Just off North Hills Ave Where MT Carmel Ave & E Penn Ave meet)

(215) 885-6464

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(215) 885-6464

3040 Mount Carmel Ave
Glenside, PA 19038
(Just off North Hills Ave Where MT Carmel Ave & E Penn Ave meet)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

JERARD D. 
Évaluation :
4

Equipment #DC3580T has a failing transmission. We had to extend our rental to return this during a safer time when less drivers were on road. Breaks work, but gears do not shift. Truck maxes out at 20mph and sounds like it's using significant effort to get to 20mph, as truck then shakes. I contacted U-Haul after our return and they confirmed that this truck was scheduled to be rented that day. I certainly hope the rental was cancelled because the truck was not safe.

Alison J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael W. 
Évaluation :
5

love the app

craig W. 
Évaluation :
5

Needed assistance at the facility twice - once to help me arrange a repair of a flat tire and again when i returned the equipment the next day. The store manager explained that he was not allowed to make the repair but he allowed me to stay at the facility while -U-Haul road assistance arranged the repair with a local tire service. The return was quick and easy.

KURT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edrienne P. 
Évaluation :
5

Glenside is the best rental location - I appreciate how friendly and efficient they are - thank you, team Glenside!

EUGENE M. 
Évaluation :
3

The initial mileage was incorrect leading to higher mileage charges. I drove the vehicle 6,5-7 miles yet was charged for 13 miles my mistake was to not take pictures of the mileage before and after. The charge for the insurance was 7 $higher than what I selected when requesting the uhaul

Marsha L. 
Évaluation :
3

I put the right amount of gas in the truck before return and they charged me for 2 gallons. What's with that?

GARY W. 
Évaluation :
2

I showed up and the van I had reserved was having a tire issue. I ended up having to take a truck instead which is much harder to drive. In addition, the dolly I had reserved was not available and they gave me one that was too small for the job I was doing. No one called me in advance to explain the complications and offering a truck for the same cost as a van was not adequate compensation.

JOCELYN O. 
Évaluation :
1

Truck unsafe. Passenger seat beat no functional. Truck should not have been dispatched

DAVID M. 
Évaluation :
5

The staff at this location were extremely nice and helpful. Thanks for a great experience!

Michelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN R. 
Évaluation :
5

Continue to hire employees like Justin who gives the excellence and customer service I received at this location. Thank you !!

TARRILYN W. 
Évaluation :
5

Representative who I dealt with at pickup and drop off was very friendly and efficient. High marks for customer service. Vehicle was clean and ran well. Cost for the vehicle was fair.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Staff was very friendly and helpful

Mark M. 
Évaluation :
5

The service was great

JOHN H. 
Évaluation :
1

I called customer service and waited on hold for two hours and we were stuck with a truck that was not safe and mechanically sound. The truck was stuck in tow mode and the brakes are squeaking the entire time until we brought it back. I am extremely dissatisfied with the general manager at this location as he was extremely condescending and rude. I have been using U-Haul for over 15 years and I would never rent from this location ever again nor would I tell any of my business associates or friends to rent from this location either.

DONIELL W. 
Évaluation :
5

The truck I had was fine for what I needed, but it was in pretty rough shape inside and out. It was clean, but there is lots of damage to the exterior and the driver seat is in rough shape.

WILLIAM G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
3

The seat in the truck was broken. You could not sit up straight while driving. It was very unsafe.

Bradley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john K. 
Évaluation :
2

Recommend a different rate plan for the move described.

CHARLES THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT D. 
Évaluation :
5

The young man who originally helped me was great and so was the young lady who completed the transaction. I'll be back if the need arises.

ROBERT P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calvin C. 
Évaluation :
4

I ordered a 15' truck with the loading ramp as I was moving a very heavy large floor tool box scheduled for 1230. I received a 10' truck no ramp and had to wait until 1:30. My friend and I had to left the tool box our selves and he hurt his back. There was no discount given. I needed that truck and was very inconvenienced.I almost didn't make it to my destination on time because it was also an hour late. Very upset.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAMAR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Make sure equipment it clean Mine had dog hair on the seats!

DIANE H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephanie R. 
Évaluation :
1

Have your employees show up for work on time and not over an hour late. Don't charge customers for fuel when they returned the truck with the fuel they started with.

JODIM P. 
Évaluation :
5

The two college age workers there were courteous, professional and efficient!

CHARLES R. 
Évaluation :
1

The movers were absolutely horrendous, I had so much space wasted in my truck as well as so many things damaged. I also rented a Tow dolly for my car, I asked for assistance from the employee at Uhaul. He did not strap my car on the dolly correctly and my car was also damaged. Extremely disappointed.

Stephanie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel W. 
Évaluation :
5

Nice staff and great service!

CHAD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENARD Z. 
Évaluation :
5

The manager Julian is first rate. He did all he could to help us get a rental at his location, and was thwarted by your traffic control assignment system.

Eric K. 
Évaluation :
5

Both of the gentlemen working on Sunday were very helpful.

Patrick K. 
Évaluation :
3

Mark down the gas correctly!!! Luckily, I took photo of the gas gauge. I brought it back with EXACTLY as much gas as when I gor it yet was charged an extra 10 $. I shall file a complaint.

RICHARD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY P. 
Évaluation :
1

Same shit, different day with uhaul. It claims you'll get a call to confirm but you don't… several rentals of experience. It sends me to the first location i chose to pickup from but ALWAYS is wrong. They claim I was supposed to get a call about the location change (email says it too) but a call has NEVER come for any of my rentals. I asked the kid working if it happens often since it does to me and he said “yep, literally all the time”. Bad experience per usual. Sent to multiple locations.

COLE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
5

Helpful staff and convenient location made for a good experience renting the vehicle.

KEVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TASEAN G. 
Évaluation :
3

I was told by the person who I called that the trailer I needed was available. When I got to the store at the time I was given I was told the trailer was never available. Instead of calling a1888 number you should be able to call the location directly and speak to an associate there because they know what they have available.

DONNA M. 
Évaluation :
3

The driver and passenger sides of the van were very dirty. Just not acceptable.

KYLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lou F. 
Évaluation :
5

Super nice people at this location and van was in great condition and clean. Can not ask for anything more.

JOHN Y. 
Évaluation :
4

Van turn signal and brake light were out. Van was in poor condition even though it was a 2020.

PAULA K. 
Évaluation :
5

nothing

John A. 
Évaluation :
3

I reserved a van for a 7am pickup. I was helping my daughter move to NY and needed to be there early to meet with maintenance and service men. I also hoped that an early pickup time would help us to avoid traffic. I arrived at the Glenside Uhaul at 7. The door was locked and no employee was present. An employee didn't arrive until 7:20. She did not have a key as it was not her job to open. The “gentleman “ whose job it was to open the office finally showed up at 7:30. He was unprofessional, surly and unapologetic. I was scheduled to return the van at 5, inquired about extending the time and he snapped at me, “I said you could return at 5:30!” While admittedly I could not know for certain, he appeared to be hungover. If you truly want to improve on customer service I suggest you limit his client contact.

TERRI C. 
Évaluation :
2

Our booking location was changed from the one down the road to one half an hour away. But at least we were notified of that. Apparently our trailer equipment was changed (to a smaller one) and WE WERE NOT notified of that. Found out when we came to pick up the trailer. And the Uhaul employee "helping" us was incredibly rude about it. "Well I can just cancel it then if it's wrong" - AWFUL customer service at Glenside.

CHRISTOPHER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
4

Everything about this location was great! UHaul centralized customer service, UHaul website, UHaul reservations processes and UHauls systems were completely horrible.

Christina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie G. 
Évaluation :
5

Air conditioning was not functional. Gas tank was not full. Julian was very helpful with backing up the truck and helping record the 3/4 tank full of gas. He was friendly and reassuring.

Brenda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOBI Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calvin C. 
Évaluation :
4

Jason the manager was outstanding

ERIK B. 
Évaluation :
3

There was some trash (Wawa food packaging) left in the van from a previous driver. Other than that, all good!

Hannah M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clay R. 
Évaluation :
5

This was a great location for one day travel moving a student's belongings from one apartment to another:-(

VIRGINIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH G. 
Évaluation :
5

The rep that handled both pick up and drop off was friendly, knowledgeable, and made the process easy. The trailer was clean and in great shape. I have worked with this U-Haul location for both rentals and propane tank refills many times and have not had any bad experiences.

Steven F. 
Évaluation :
5

Nothing! Everything was great!

Vincent W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
5

Everything was perfect

Aaron S. 
Évaluation :
3

Employee Jeffrey customer service was excellent. I really appreciate how he explained mileage, and pricing. He even said congratulations to us on our move.

Rasheed J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHOWDHURY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
4

Need feedback from Uhaul on issue

WAYNE P. 
Évaluation :
5

the two guys working were very friendly and helpful

LEE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
5

Manager was awesome, knew his stuff. Rocky

Dean D. 
Évaluation :
5

The manager, Julian Loughrey was super accommodating, down to earth, flexible, informative, personable, & courteous. He really helped lower the stress level around my move. Merci.

LEAM N. 
Évaluation :
1

If I could give a rating of zero I would My experience at this location with General Manager Julian Loughrey was disgusting His rudeness unprofessional and profane langue was disgusting and unacceptable I came into the location to ask a question about additional charges applied to my contract for a cleaning and service fee that had been emailed to me I was confused and was hopeful that a representative could clarify it for me … I had returned the rental in the same condition I rented it in (I used the rental for two hours to move a sofa and mattress) After presenting my question to the uhaul rep His response was you're just trying to get out of charges And Jesus Christ I don't have time for this bullshit I was beyond offended I told him how unprofessional his response was and that I came into the location for help with a question NOT to be met with a disrespectful comment like that or rudeness…. It's unwarranted and unacceptable I ask him does he speak to all customers in this manner he responded smugly rolled his eyes multiple times and said every last one of them and he's not changing so deal with it I ask for the customer service number for how this manner was handled he gave a card with his info and stated it's not going to make a difference Before leaving I told him you should treat people with respect and his behavior was unacceptable I'm so disgusted with my interaction with this establishment Being a business owner myself I would be beyond ashamed to have someone represent my brand in this way I've spoken to a few prior customers there were at least 5 other customers who shared having similar interactions It's disgusting and unacceptable When someone is patronizing a place of business they're expecting a certain level of customer service..I wasn't asking or expecting for anything other than RESPECT as a customer You would think as a General manager you would've gone through the proper training on how to conduct yourself in a professional manner

KASHA W. 
Évaluation :
5

Julian and Jeffrey are outstanding professionals. Friendly and knowledgeable. Well done

John N. 
Évaluation :
5

Super friendly people...very efficient, very kind. Its so nice to walk in to a pace where the staff is upbeat and positive. Loved it. Thanks for making our move less stressful.

Susan N. 
Évaluation :
2

Truck was dirty when I received it. The transmission was really bad, and the staff tried charging me for a full extra day because the truck was returned 18 minutes after the return time.

JEVON B. 
Évaluation :
4

2nd rental, not as good as first. But based on stories at other locations this one appears to be better then them.

JONATHAN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joann G. 
Évaluation :
5

Excellent service à la clientèle.

MICHAEL Z. 
Évaluation :
4

Wait time for service was 30 + minutes

Tyrone B. 
Évaluation :
5

They didn't have blankets for the move as requested on the reservation. I had to go to another UHaul to fulfill the needs for the move. Unfortunately Glenside was unable to call or use their online system to determine who would have blankets. This would have been a very useful service and relieved much stress for this long distance move.

Frank H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAXWELL W. 
Évaluation :
2

I was over charged for the rental. I was not told that I would have to pay for an extra day for being 7 minutes late.

ANTOINETTE F. 
Non les évaluations ont été soumises pour cet établissement.

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