Customer Reviews for U-Haul of Glenside

4 878 évaluations

3040 Mount Carmel Ave   Glenside, PA 19038
(Just off North Hills Ave Where MT Carmel Ave & E Penn Ave meet)

(215) 885-6464

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(215) 885-6464

3040 Mount Carmel Ave
Glenside, PA 19038
(Just off North Hills Ave Where MT Carmel Ave & E Penn Ave meet)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Julian looks like and smells like he hasn't showered in about 2 weeks. Has dirt all over his hands and body.. He was also exceptionally rude it's the rude when I asked for more time on the rental. Told me he was going to charge me another 150,00 $ for extending rental one more day. Horrible customer service. Never going to that location again.

NOAH J. 
Évaluation :
5

Clean the windows on truck

John T C. 
Évaluation :
5

OUTSTANDING customer service both onsite (Terrell) and via phone (Danielle). I had an unusual van request and both were able to provide me with exactly what was needed. At the return, Naim was extremley helpful and professional. An absolute fantastic job by the Glenside Uhaul Team all the way around.

JAMES D P. 
Évaluation :
4

The truck was absolutely a mess. The cab smelled mechanically it was a dog. Trouble starting it every other start.

ROBERT L. 
Évaluation :
5

I was sent there because the site I was suppose to pick up from couldn't give me a one way. Glenside accommodated my needs Thank you.

MILAGROS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Everything was fine until I saw my receipt. The van was great. The service was great. I told the guy I was going to drive 15 miles. I asked if I needed to fill the tank back up even though I was only driving 15 miles. He said yes or I will be charged. I asked him how many gallons will I need for 15 miles. He said 1. I said I would put in 2 to be safe. He said 2 would be overkill. I put in about 1,75 gallons as I drove about 21 miles. When I saw my receipt, I got charged for UHaul putting in 3 gallons of gas for 16,00 $ so about 5,33 $ per gallon. This charge made no sense and I didn't want to argue over 16 $but I feel like I was taken. This means that I would have had to put in 4,75 gallons of gas to get things back to normal. While it's possible that the van only get 4 miles to the gallon, then that is what the guy at the store should have told me. It would have been very simple to do that and I would have put in 5 gallons at 3,40 $ per gallon or whatever. Either way, something us up.

DAVID G. 
Évaluation :
4

The employees were very helpful

EDWARD W. 
Évaluation :
5

courteous staff and very convenient.

ROBERT A. 
Évaluation :
1

The associate was miserable. Truck had more damage than was photographed in the link to verify condition. Truck also had an extremely heavy odor of cigarette smoke. Drove truck 13 miles and returned with slightly more fuel than when picked up. Was told to just leave keys. Never received an official receipt. after a few days I realized the charge to my CC was way more than expected. I had to call and get a receipt only to realize I was charged 45 $for 9 gallons of gas! I drove 13 miles! I had to call (and wait) to dispute the charges. There is no way this was a mistake - check your receipts. The associate that works this at this location should be fired.

DANIEL M. 
Évaluation :
5

The return process website was cumbersome and did not work on my smart phone it made returning the truck a hassle.

Joshua H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CONNER D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLENN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Mr.Terrell is a super working hard employee. We are so luck had his service.He is nice and patience give us a lot of recommendations for rental a track and tools. I will high recommend him and his location.Thank you so much ðŸ'ðŸ¤ðŸ™âœŒï¸ðŸ˜ŠðŸ'Œ

Dennis H. 
Évaluation :
5

Upon arriving at this location to return the trailer, a representative came out to the trailer, logged it in based on serial number, then unhooked and rolled it away and told me that was all he needed and I was finished and could go. Very efficient, clean location with nice staff.

LAURENCE BAXTER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAKIA S. 
Évaluation :
5

The gentleman working in the office was exceptional. He was friendly, funny and quick. The first truck wouldn't start and he quickly got us set up with another truck. There was no complaining or grumbling on his part even though the office seemed busy at the time.

joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH C. 
Évaluation :
2

Tell them not to add false charges. Added cleaning fee when the truck was brought back clean and had to wait on hold several times for 40 min to speak to someone to finally get reimbursed. Then 2 weeks later charged 48 $for gas. A 30 $service fee and double the price for gas is ridiculous! I will never use that location again as customer service is not good.

VINCENT D. 
Évaluation :
5

The equipment was clean but the vehicle needs servicing it drives and handles poorly

ENOCH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER M. 
Évaluation :
4

Nothing the service tec Arron did an great job on my ford and was very friendly' a good guy to have working for you thanks again for a good job.

Mark P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER W. 
Évaluation :
5

Great service. Definitely will use service as required

STEPHEN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDRE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER N. 
Évaluation :
5

Thanks for your help with everything. On point in and out. Scott Morgan

SCOTT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERYL B. 
Évaluation :
1

not reliable on reserved tools

Abdolhamid S. 
Évaluation :
5

Installer did a great job. The other sales person was also very nice. Merci

Betty jane F. 
Évaluation :
3

Better communication . Employee seemed like he didn't want to be there.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold L. 
Évaluation :
5

I used Uhaul many times. This location was the best run location I ever experienced. The staff was knowledgable, helpful and courteous. I will not hesitate to use them again.

JOHN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

Manager seemed to be frustrated over my week-long rental. He thought I may have violated rental rules? Not totally sure. If there are rental rules to follow for week long rentals, it would help to see those during the reservation process.

William B. 
Évaluation :
5

Excellent, nothing to improve..!!!!

FELIX C. 
Évaluation :
1

My reservation wasn't ready when I showed up. They rescheduled it for another location. They didn't have one either. When I finally did get a truck it only had â…›th of a tank.

JONATHAN K. 
Évaluation :
5

Julian and Aaron were professional and provided good service!

Rita A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
3

We filled up the truck with gas and when we returned to your store the attendant informed us we were a 1,5 gallons short. Gave me the Option to return to gas station or be charged for 1,5 gallons. So funny

JOE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL G. 
Évaluation :
5

Maintain your quality service.

DAMIAN B. 
Évaluation :
4

Aaron was friendly and juggling a few jobs at once. Very professional throughout! Pat D'Arco

PATRICK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abigail M. 
Évaluation :
5

Agent was accommodating and pleasant to work with.

JOHN M. 
Évaluation :
5

Keep up the good work!! You all rock and your location is so convenient. Maybe keep more pickups in stock cause sometimes you are out but you know your business better than me. :) Thanks!!

MELISSA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER F. 
Évaluation :
1

I was charged incorrectly and lied to by sales associate. I was told I could return my u-haul anywhere near me. That was not the case. I wound up having to go 25 miles and 45 minutes out of my way to return the truck. I was charged for an extra day and extra milage. He was rude and unhelpful. He spent more time outside smoking then helping us. He smelled horrible and not just from the smoke. Definitely not someone I would want to represent my company.

KAITLYN M. 
Évaluation :
5

Julian was very helpful and I will recommend his location to my car buddies for the excellent way he went out of his way to make sure the car trailer was safe.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
5

Worked out oerfect

SEAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reesa R. 
Évaluation :
4

I didn't know check out was on my phone.

Brandon H. 
Évaluation :
1

Send me the pdf of recite, never got it. Dropped off van at 1036 am. Can't take a survey without the closed contract.

Robert T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JERARD D. 
Évaluation :
4

Equipment #DC3580T has a failing transmission. We had to extend our rental to return this during a safer time when less drivers were on road. Breaks work, but gears do not shift. Truck maxes out at 20mph and sounds like it's using significant effort to get to 20mph, as truck then shakes. I contacted U-Haul after our return and they confirmed that this truck was scheduled to be rented that day. I certainly hope the rental was cancelled because the truck was not safe.

Alison J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael W. 
Évaluation :
5

love the app

craig W. 
Évaluation :
5

Needed assistance at the facility twice - once to help me arrange a repair of a flat tire and again when i returned the equipment the next day. The store manager explained that he was not allowed to make the repair but he allowed me to stay at the facility while -U-Haul road assistance arranged the repair with a local tire service. The return was quick and easy.

KURT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edrienne P. 
Évaluation :
5

Glenside is the best rental location - I appreciate how friendly and efficient they are - thank you, team Glenside!

EUGENE M. 
Évaluation :
3

The initial mileage was incorrect leading to higher mileage charges. I drove the vehicle 6,5-7 miles yet was charged for 13 miles my mistake was to not take pictures of the mileage before and after. The charge for the insurance was 7 $higher than what I selected when requesting the uhaul

Marsha L. 
Évaluation :
3

I put the right amount of gas in the truck before return and they charged me for 2 gallons. What's with that?

GARY W. 
Évaluation :
2

I showed up and the van I had reserved was having a tire issue. I ended up having to take a truck instead which is much harder to drive. In addition, the dolly I had reserved was not available and they gave me one that was too small for the job I was doing. No one called me in advance to explain the complications and offering a truck for the same cost as a van was not adequate compensation.

JOCELYN O. 
Évaluation :
1

Truck unsafe. Passenger seat beat no functional. Truck should not have been dispatched

DAVID M. 
Évaluation :
5

The staff at this location were extremely nice and helpful. Thanks for a great experience!

Michelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN R. 
Évaluation :
5

Continue to hire employees like Justin who gives the excellence and customer service I received at this location. Thank you !!

TARRILYN W. 
Évaluation :
5

Representative who I dealt with at pickup and drop off was very friendly and efficient. High marks for customer service. Vehicle was clean and ran well. Cost for the vehicle was fair.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Staff was very friendly and helpful

Mark M. 
Évaluation :
5

The service was great

JOHN H. 
Évaluation :
1

I called customer service and waited on hold for two hours and we were stuck with a truck that was not safe and mechanically sound. The truck was stuck in tow mode and the brakes are squeaking the entire time until we brought it back. I am extremely dissatisfied with the general manager at this location as he was extremely condescending and rude. I have been using U-Haul for over 15 years and I would never rent from this location ever again nor would I tell any of my business associates or friends to rent from this location either.

DONIELL W. 
Évaluation :
5

The truck I had was fine for what I needed, but it was in pretty rough shape inside and out. It was clean, but there is lots of damage to the exterior and the driver seat is in rough shape.

WILLIAM G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
3

The seat in the truck was broken. You could not sit up straight while driving. It was very unsafe.

Bradley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john K. 
Évaluation :
2

Recommend a different rate plan for the move described.

CHARLES THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT D. 
Non les évaluations ont été soumises pour cet établissement.

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