Customer Reviews for U-Haul of Glenside

4 923 évaluations

3040 Mount Carmel Ave   Glenside, PA 19038
(Just off North Hills Ave Where MT Carmel Ave & E Penn Ave meet)

(215) 885-6464

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(215) 885-6464

3040 Mount Carmel Ave
Glenside, PA 19038
(Just off North Hills Ave Where MT Carmel Ave & E Penn Ave meet)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Julian is very helpful

KEVIN W. 
Évaluation :
4

Cable on one side of the back door was loose causing it to unravel when opened, thus causing a significant delay in moving

ERIN D. 
Évaluation :
5

They know what they are doing and are very efficient.

James B. 
Évaluation :
5

Lock bock and key drop box so it can be 24/7 pickup/drop off Great service!

John O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARLTON R. 
Évaluation :
4

Attendant is always grouchy!

JAMES B. 
Évaluation :
5

Avoid the 907A Huntington Pike location. Staff is clueless and either not able b to assist or unwilling to assist. Regardless, it was a huge waste of time going there. Thankful the UHaul customer service staff resolved my issue.

ALBERTO C. 
Évaluation :
5

This is the 3rd rental in the last year and a half to move my daughters into Philly. Everything about the experience has been excellent; including the managers at the store, the availability of the vehicles and the pricing. Will alway consider U-Haul for future moves!!

STEPHEN B. 
Évaluation :
5

My rental experience was excellent! Highly recommend this location!

PATRICIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM I. 
Évaluation :
5

Again very efficient

STAFFORD F. 
Évaluation :
5

We were really pleased with the service we received at this location.

JOSEPH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austino M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YIJUN T. 
Évaluation :
5

Great customer service!!!

SCOT W. 
Évaluation :
5

Julian was great!

WILLIAM S. 
Évaluation :
1

Julian needs help with customer service he needs to be in the back not dealing with the customer

FRANCIS W. 
Évaluation :
5

The fuel gauge on the truck is not accurate. It was fully on ‘F' when leaving U-Haul. Drove 11 miles on a flat road with less than 200 lbs in the bed. Vehicle gauge indicates 15,8 m.p.g. in fuel consumption. At the gas station it required 4 gallons of gas to bring the fuel gauge back to fully on ‘F.' The store attendant agrees that I must report this incident to you. What do you think? Sincerely, Michael Waxman

MICHAEL W. 
Évaluation :
1

The man that checked me in to get my truck apparently was the property manager. He was so ride and had the worst attitude with me. I called 7 times to advise him I was going to be late getting my truck because my help hasn't arrived. I get there and he glances up to tell me his system is down. Then says your lucky! I was going to cancel your reservation in 15 minutes. I said I tried calling and left a message with the reservation center because I could not get through. He mocked me and said yeah ok! I then proceeded to ask where is all this rudeness coming from? You were late I should have rented the truck so I would not have to deal with your attitude. I was dumbfounded that he was speaking to me like this, even my son was holding back from saying something to him. I got made at me for declining insurance but when I returned the truck it was added back on to my final total. I will contact customer service and verbally tell them what happened. I would appreciate a refund on the $14 something I was charged when I elected not to take it. I will NEVER EVER use Uhaul again because of this man.

KIMBERLY B. 
Évaluation :
1

Called ahead to see if I could return elsewhere, was told I could and it could be done the day of rental. Day of rental was told that wasn't an option and I had received “bad information”. Mistakes happen, I understand. But the owner was rude, dismissive, and unapologetic. “I can just cancel your rental.” Was his response. We had already hired movers. So we had to drive the truck all the way back to Glenside and had to pay the miles for return trip. Very poor customer service.

Anders P. 
Évaluation :
4

The uhaul after hours drop-off procedure is bonkers. Someone was carjacked across the street from this one just this week, but U-Haul's out here telling me to snap 10 photos and become a mugging target. Really not fun and seems wild y'all are still requiring all that open phone time in these locations.

CASEY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RASHAAN C. 
Évaluation :
5

Clerk was very helpful and knowledgeable. He helped me figure out the best truck for my trip as well as the approximate mileage.

QUIANA P. 
Évaluation :
5

Excellent service à la clientèle. The staff was friendly, courteous and highly competent.

ALFRED Z. 
Évaluation :
1

They gave me a vehicle that they knew to have a mechanical malfunction. They refused to exchange it for another one on their lot. I was committed to use the vehicle to remove items from a storage facility. The vehicle broke down and their roadside assistance was useless.The manager yelled at me and billed me for an extra day.

ANDREW D. 
Évaluation :
5

Excellent service.

JOHN Q. 
Évaluation :
5

UHaul employees were extremely helpful and attentive.

FRANK K. 
Évaluation :
5

I received a text for my reservation with the no. but could not get online to make a date change. It was hard to get a hold of someone on the phone but finally Uhaul's phone line knew my reservation number and could make a date change easily. All went smoothly.

JEANNINE U. 
Évaluation :
5

It was very busy at 9 am on a Saturday. I had to wait for a little (not a problem) but there were several people behind me that had to wait longer. It would be helpful to have someone else available during peek rental times.

DAVID K. 
Évaluation :
5

Excellent service à la clientèle. The vehicle was ready and waiting. Honestly, it was the BEST experience I've ever had with U-HAUL.

VANCE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN G. 
Évaluation :
2

The employee was curt at the onset and then gave me attitude when I couldn't understand his premise that the inside dimensions of a 4x9 motorcycle trailer and a 5x8 utility trailer are the same. Of course they are not so I didn't bother arguing about it. He tried to muster some courteousness at the end but it was a struggle for him.

GREGORY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR B. 
Évaluation :
5

We had terrific service. Many thanks!

WENDY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
3

I showed up in Glenside, PA for my appointment to have my wiring done for a trailer only to be told that my appointment was in ARIZONA!! The two men working that day came through with flying colors!!

Dennis B. 
Évaluation :
1

Julian looks like and smells like he hasn't showered in about 2 weeks. Has dirt all over his hands and body.. He was also exceptionally rude it's the rude when I asked for more time on the rental. Told me he was going to charge me another $150 for extending rental one more day. Horrible customer service. Never going to that location again.

NOAH J. 
Évaluation :
5

Clean the windows on truck

John T C. 
Évaluation :
5

OUTSTANDING customer service both onsite (Terrell) and via phone (Danielle). I had an unusual van request and both were able to provide me with exactly what was needed. At the return, Naim was extremley helpful and professional. An absolute fantastic job by the Glenside Uhaul Team all the way around.

JAMES D P. 
Évaluation :
4

The truck was absolutely a mess. The cab smelled mechanically it was a dog. Trouble starting it every other start.

ROBERT L. 
Évaluation :
5

I was sent there because the site I was suppose to pick up from couldn't give me a one way. Glenside accommodated my needs Thank you.

MILAGROS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Everything was fine until I saw my receipt. The van was great. The service was great. I told the guy I was going to drive 15 miles. I asked if I needed to fill the tank back up even though I was only driving 15 miles. He said yes or I will be charged. I asked him how many gallons will I need for 15 miles. He said 1. I said I would put in 2 to be safe. He said 2 would be overkill. I put in about 1,75 gallons as I drove about 21 miles. When I saw my receipt, I got charged for UHaul putting in 3 gallons of gas for $16 so about $5,33 per gallon. This charge made no sense and I didn't want to argue over $16 but I feel like I was taken. This means that I would have had to put in 4,75 gallons of gas to get things back to normal. While it's possible that the van only get 4 miles to the gallon, then that is what the guy at the store should have told me. It would have been very simple to do that and I would have put in 5 gallons at $3,4 per gallon or whatever. Either way, something us up.

DAVID G. 
Évaluation :
4

The employees were very helpful

EDWARD W. 
Évaluation :
5

courteous staff and very convenient.

ROBERT A. 
Évaluation :
1

The associate was miserable. Truck had more damage than was photographed in the link to verify condition. Truck also had an extremely heavy odor of cigarette smoke. Drove truck 13 miles and returned with slightly more fuel than when picked up. Was told to just leave keys. Never received an official receipt. after a few days I realized the charge to my CC was way more than expected. I had to call and get a receipt only to realize I was charged $45 for 9 gallons of gas! I drove 13 miles! I had to call (and wait) to dispute the charges. There is no way this was a mistake - check your receipts. The associate that works this at this location should be fired.

DANIEL M. 
Évaluation :
5

The return process website was cumbersome and did not work on my smart phone it made returning the truck a hassle.

Joshua H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CONNER D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLENN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Mr.Terrell is a super working hard employee. We are so luck had his service.He is nice and patience give us a lot of recommendations for rental a track and tools. I will high recommend him and his location.Thank you so much ðŸ'ðŸ¤ðŸ™âœŒï¸ðŸ˜ŠðŸ'Œ

Dennis H. 
Évaluation :
5

Upon arriving at this location to return the trailer, a representative came out to the trailer, logged it in based on serial number, then unhooked and rolled it away and told me that was all he needed and I was finished and could go. Very efficient, clean location with nice staff.

LAURENCE BAXTER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAKIA S. 
Évaluation :
5

The gentleman working in the office was exceptional. He was friendly, funny and quick. The first truck wouldn't start and he quickly got us set up with another truck. There was no complaining or grumbling on his part even though the office seemed busy at the time.

joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH C. 
Évaluation :
2

Tell them not to add false charges. Added cleaning fee when the truck was brought back clean and had to wait on hold several times for 40 min to speak to someone to finally get reimbursed. Then 2 weeks later charged $48 for gas. A $30 service fee and double the price for gas is ridiculous! I will never use that location again as customer service is not good.

VINCENT D. 
Évaluation :
5

The equipment was clean but the vehicle needs servicing it drives and handles poorly

ENOCH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER M. 
Évaluation :
4

Nothing the service tec Arron did an great job on my ford and was very friendly' a good guy to have working for you thanks again for a good job.

Mark P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER W. 
Évaluation :
5

Great service. Definitely will use service as required

STEPHEN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDRE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER N. 
Évaluation :
5

Thanks for your help with everything. On point in and out. Scott Morgan

SCOTT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERYL B. 
Évaluation :
1

not reliable on reserved tools

Abdolhamid S. 
Évaluation :
5

Installer did a great job. The other sales person was also very nice. Merci

Betty jane F. 
Évaluation :
3

Better communication . Employee seemed like he didn't want to be there.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold L. 
Évaluation :
5

I used Uhaul many times. This location was the best run location I ever experienced. The staff was knowledgable, helpful and courteous. I will not hesitate to use them again.

JOHN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

Manager seemed to be frustrated over my week-long rental. He thought I may have violated rental rules? Not totally sure. If there are rental rules to follow for week long rentals, it would help to see those during the reservation process.

William B. 
Évaluation :
5

Excellent, nothing to improve..!!!!

FELIX C. 
Évaluation :
1

My reservation wasn't ready when I showed up. They rescheduled it for another location. They didn't have one either. When I finally did get a truck it only had â…›th of a tank.

JONATHAN K. 
Évaluation :
5

Julian and Aaron were professional and provided good service!

Rita A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
3

We filled up the truck with gas and when we returned to your store the attendant informed us we were a 1,5 gallons short. Gave me the Option to return to gas station or be charged for 1,5 gallons. So funny

JOE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Non les évaluations ont été soumises pour cet établissement.

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