Customer Reviews for U-Haul of Glenside

4 833 évaluations

3040 Mount Carmel Ave   Glenside, PA 19038
(Just off North Hills Ave Where MT Carmel Ave & E Penn Ave meet)

(215) 885-6464

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(215) 885-6464

3040 Mount Carmel Ave
Glenside, PA 19038
(Just off North Hills Ave Where MT Carmel Ave & E Penn Ave meet)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I used Uhaul many times. This location was the best run location I ever experienced. The staff was knowledgable, helpful and courteous. I will not hesitate to use them again.

JOHN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

Manager seemed to be frustrated over my week-long rental. He thought I may have violated rental rules? Not totally sure. If there are rental rules to follow for week long rentals, it would help to see those during the reservation process.

William B. 
Évaluation :
5

Excellent, nothing to improve..!!!!

FELIX C. 
Évaluation :
1

My reservation wasn't ready when I showed up. They rescheduled it for another location. They didn't have one either. When I finally did get a truck it only had â…›th of a tank.

JONATHAN K. 
Évaluation :
5

Julian and Aaron were professional and provided good service!

Rita A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
3

We filled up the truck with gas and when we returned to your store the attendant informed us we were a 1,5 gallons short. Gave me the Option to return to gas station or be charged for 1,5 gallons. So funny

JOE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL G. 
Évaluation :
5

Maintain your quality service.

DAMIAN B. 
Évaluation :
4

Aaron was friendly and juggling a few jobs at once. Very professional throughout! Pat D'Arco

PATRICK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abigail M. 
Évaluation :
5

Agent was accommodating and pleasant to work with.

JOHN M. 
Évaluation :
5

Keep up the good work!! You all rock and your location is so convenient. Maybe keep more pickups in stock cause sometimes you are out but you know your business better than me. :) Thanks!!

MELISSA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER F. 
Évaluation :
1

I was charged incorrectly and lied to by sales associate. I was told I could return my u-haul anywhere near me. That was not the case. I wound up having to go 25 miles and 45 minutes out of my way to return the truck. I was charged for an extra day and extra milage. He was rude and unhelpful. He spent more time outside smoking then helping us. He smelled horrible and not just from the smoke. Definitely not someone I would want to represent my company.

KAITLYN M. 
Évaluation :
5

Julian was very helpful and I will recommend his location to my car buddies for the excellent way he went out of his way to make sure the car trailer was safe.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
5

Worked out oerfect

SEAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reesa R. 
Évaluation :
4

I didn't know check out was on my phone.

Brandon H. 
Évaluation :
1

Send me the pdf of recite, never got it. Dropped off van at 1036 am. Can't take a survey without the closed contract.

Robert T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JERARD D. 
Évaluation :
4

Equipment #DC3580T has a failing transmission. We had to extend our rental to return this during a safer time when less drivers were on road. Breaks work, but gears do not shift. Truck maxes out at 20mph and sounds like it's using significant effort to get to 20mph, as truck then shakes. I contacted U-Haul after our return and they confirmed that this truck was scheduled to be rented that day. I certainly hope the rental was cancelled because the truck was not safe.

Alison J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael W. 
Évaluation :
5

love the app

craig W. 
Évaluation :
5

Needed assistance at the facility twice - once to help me arrange a repair of a flat tire and again when i returned the equipment the next day. The store manager explained that he was not allowed to make the repair but he allowed me to stay at the facility while -U-Haul road assistance arranged the repair with a local tire service. The return was quick and easy.

KURT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edrienne P. 
Évaluation :
5

Glenside is the best rental location - I appreciate how friendly and efficient they are - thank you, team Glenside!

EUGENE M. 
Évaluation :
3

The initial mileage was incorrect leading to higher mileage charges. I drove the vehicle 6,5-7 miles yet was charged for 13 miles my mistake was to not take pictures of the mileage before and after. The charge for the insurance was 7 $higher than what I selected when requesting the uhaul

Marsha L. 
Évaluation :
3

I put the right amount of gas in the truck before return and they charged me for 2 gallons. What's with that?

GARY W. 
Évaluation :
2

I showed up and the van I had reserved was having a tire issue. I ended up having to take a truck instead which is much harder to drive. In addition, the dolly I had reserved was not available and they gave me one that was too small for the job I was doing. No one called me in advance to explain the complications and offering a truck for the same cost as a van was not adequate compensation.

JOCELYN O. 
Évaluation :
1

Truck unsafe. Passenger seat beat no functional. Truck should not have been dispatched

DAVID M. 
Évaluation :
5

The staff at this location were extremely nice and helpful. Thanks for a great experience!

Michelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN R. 
Évaluation :
5

Continue to hire employees like Justin who gives the excellence and customer service I received at this location. Thank you !!

TARRILYN W. 
Évaluation :
5

Representative who I dealt with at pickup and drop off was very friendly and efficient. High marks for customer service. Vehicle was clean and ran well. Cost for the vehicle was fair.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Staff was very friendly and helpful

Mark M. 
Évaluation :
5

The service was great

JOHN H. 
Évaluation :
1

I called customer service and waited on hold for two hours and we were stuck with a truck that was not safe and mechanically sound. The truck was stuck in tow mode and the brakes are squeaking the entire time until we brought it back. I am extremely dissatisfied with the general manager at this location as he was extremely condescending and rude. I have been using U-Haul for over 15 years and I would never rent from this location ever again nor would I tell any of my business associates or friends to rent from this location either.

DONIELL W. 
Évaluation :
5

The truck I had was fine for what I needed, but it was in pretty rough shape inside and out. It was clean, but there is lots of damage to the exterior and the driver seat is in rough shape.

WILLIAM G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
3

The seat in the truck was broken. You could not sit up straight while driving. It was very unsafe.

Bradley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john K. 
Évaluation :
2

Recommend a different rate plan for the move described.

CHARLES THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT D. 
Évaluation :
5

The young man who originally helped me was great and so was the young lady who completed the transaction. I'll be back if the need arises.

ROBERT P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calvin C. 
Évaluation :
4

I ordered a 15' truck with the loading ramp as I was moving a very heavy large floor tool box scheduled for 1230. I received a 10' truck no ramp and had to wait until 1:30. My friend and I had to left the tool box our selves and he hurt his back. There was no discount given. I needed that truck and was very inconvenienced.I almost didn't make it to my destination on time because it was also an hour late. Very upset.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAMAR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Make sure equipment it clean Mine had dog hair on the seats!

DIANE H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephanie R. 
Évaluation :
1

Have your employees show up for work on time and not over an hour late. Don't charge customers for fuel when they returned the truck with the fuel they started with.

JODIM P. 
Évaluation :
5

The two college age workers there were courteous, professional and efficient!

CHARLES R. 
Évaluation :
1

The movers were absolutely horrendous, I had so much space wasted in my truck as well as so many things damaged. I also rented a Tow dolly for my car, I asked for assistance from the employee at Uhaul. He did not strap my car on the dolly correctly and my car was also damaged. Extremely disappointed.

Stephanie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel W. 
Évaluation :
5

Nice staff and great service!

CHAD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENARD Z. 
Évaluation :
5

The manager Julian is first rate. He did all he could to help us get a rental at his location, and was thwarted by your traffic control assignment system.

Eric K. 
Évaluation :
5

Both of the gentlemen working on Sunday were very helpful.

Patrick K. 
Évaluation :
3

Mark down the gas correctly!!! Luckily, I took photo of the gas gauge. I brought it back with EXACTLY as much gas as when I gor it yet was charged an extra 10 $. I shall file a complaint.

RICHARD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY P. 
Évaluation :
1

Same shit, different day with uhaul. It claims you'll get a call to confirm but you don't… several rentals of experience. It sends me to the first location i chose to pickup from but ALWAYS is wrong. They claim I was supposed to get a call about the location change (email says it too) but a call has NEVER come for any of my rentals. I asked the kid working if it happens often since it does to me and he said “yep, literally all the time”. Bad experience per usual. Sent to multiple locations.

COLE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
5

Helpful staff and convenient location made for a good experience renting the vehicle.

KEVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TASEAN G. 
Évaluation :
3

I was told by the person who I called that the trailer I needed was available. When I got to the store at the time I was given I was told the trailer was never available. Instead of calling a1888 number you should be able to call the location directly and speak to an associate there because they know what they have available.

DONNA M. 
Évaluation :
3

The driver and passenger sides of the van were very dirty. Just not acceptable.

KYLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lou F. 
Évaluation :
5

Super nice people at this location and van was in great condition and clean. Can not ask for anything more.

JOHN Y. 
Évaluation :
4

Van turn signal and brake light were out. Van was in poor condition even though it was a 2020.

PAULA K. 
Évaluation :
5

nothing

John A. 
Évaluation :
3

I reserved a van for a 7am pickup. I was helping my daughter move to NY and needed to be there early to meet with maintenance and service men. I also hoped that an early pickup time would help us to avoid traffic. I arrived at the Glenside Uhaul at 7. The door was locked and no employee was present. An employee didn't arrive until 7:20. She did not have a key as it was not her job to open. The “gentleman “ whose job it was to open the office finally showed up at 7:30. He was unprofessional, surly and unapologetic. I was scheduled to return the van at 5, inquired about extending the time and he snapped at me, “I said you could return at 5:30!” While admittedly I could not know for certain, he appeared to be hungover. If you truly want to improve on customer service I suggest you limit his client contact.

TERRI C. 
Évaluation :
2

Our booking location was changed from the one down the road to one half an hour away. But at least we were notified of that. Apparently our trailer equipment was changed (to a smaller one) and WE WERE NOT notified of that. Found out when we came to pick up the trailer. And the Uhaul employee "helping" us was incredibly rude about it. "Well I can just cancel it then if it's wrong" - AWFUL customer service at Glenside.

CHRISTOPHER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
4

Everything about this location was great! UHaul centralized customer service, UHaul website, UHaul reservations processes and UHauls systems were completely horrible.

Christina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie G. 
Évaluation :
5

Air conditioning was not functional. Gas tank was not full. Julian was very helpful with backing up the truck and helping record the 3/4 tank full of gas. He was friendly and reassuring.

Brenda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOBI Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calvin C. 
Évaluation :
4

Jason the manager was outstanding

ERIK B. 
Évaluation :
3

There was some trash (Wawa food packaging) left in the van from a previous driver. Other than that, all good!

Hannah M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clay R. 
Évaluation :
5

This was a great location for one day travel moving a student's belongings from one apartment to another:-(

VIRGINIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH G. 
Non les évaluations ont été soumises pour cet établissement.

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