Customer Reviews for U-Haul of Glenside

5 106 évaluations

3040 Mount Carmel Ave   Glenside, PA 19038
(Just off North Hills Ave Where MT Carmel Ave & E Penn Ave meet)

(215) 885-6464

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(215) 885-6464

3040 Mount Carmel Ave
Glenside, PA 19038
(Just off North Hills Ave Where MT Carmel Ave & E Penn Ave meet)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Marlo and her Team were Awesome !!!

Henry U. 
Évaluation :
5

The Women in Charge is a pleasure to deal with. She deserves a raise!

Mark Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan F. 
Évaluation :
5

Manager was a very nice gal.

Brad T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel H. 
Évaluation :
5

Had an issue on the invoice for 2 days rental. I called the next day and Marla addressed my issue and told me I would have a credit by end of the day. Thank you. Great experience.

Joel Z. 
Évaluation :
5

Easy rental process, reasonable prices, friendly staff.

Amy L. 
Évaluation :
5

Just keep doing what your doing. I use this location when ever I need the service. It's great and clean and accommodating.

Joanne S. 
Évaluation :
4

MArlo is amazing. Great customer service from her.

Kim C. 
Évaluation :
5

The two folks working the Glenside location while I was there were so helpful and friendly. I dealt with 3 uhaul locations on my trip and this one blew the others out of the water.

Michael G. 
Évaluation :
3

This was not my original pick up spot and the system had none of my information when I arrived which added 20 mins to check I.

Steven G. 
Évaluation :
5

The staff at this location were very friendly, attentive and helpful.

Wes C. 
Évaluation :
5

Store employee Margo is excellent. The store was busy but she managed to greet every customer with a smile and even knew a few by name.

Kevin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian T. 
Évaluation :
3

It was very concerning to see the employees using what looks like personal phones to “scan” my driver's license. I saw what looked like it could be a Uhaul app, but . There should be something safer for my identity protection!!

Roisin H. 
Évaluation :
5

Employee were very friendly

Kim F. 
Évaluation :
2

Said they didn't have my reservation. Then said my license is expired (it expires in 3 years). Then they never gave me the furniture dolly that I paid for. When I returned the truck I told them they never gave it to me. Someone who I had never seen in my life said they gave it to me, false. Then when asking for a refund they said they took it off the bill but they very clearly didn't. It literally was part of what added up to the final price but she couldn't seem to understand that. I just left after that.

Carson D. 
Évaluation :
5

No improvement needed. I give particular credit to Marlo, the service rep at check-in at the Glenside facility. Marlo is extremely friendly, courteous and accommodating, and she made me feel like a valued customer. She really treats the client as a person, and not just a transaction. It is team members such as Marlo who give Uhaul a good name, and this pleasant experience is the reason I will return to this location next time I need to rent a truck. Sincerely, Fred Gusoff

FRED G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian W. 
Évaluation :
5

I booked a 26' truck and car tower in advanced. 2 days before my reservation I was told there were no 26' foot trucks available for one way travel. After calling Uhaul (not this location) , I was down graded to 20' truck and a trailer and had to get another person to drive one of our cars up to vermont. This is absolutely ridiculous. 2 days before is not enough time to plan ahead for this. We were lucky to manage it. The owner of this location was very helpful but had to deal with issues on the computer side from the way this reservation was handled. I waited a good 45 min. to be able to retrieve my trailer after I got to the counter. The owner of this location was very friendly and was able to call the appropriate people to fix an issue that wasn't her fault.

Shayne W. 
Évaluation :
5

Nothing really, I was pleasantly surprised as I have been underwhelmed on previous interactions at this location.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deja H. 
Évaluation :
5

The staff at this location represented Uhaul in a manner that I would hope anyone who works for me would represent my company. Product is important but without great customer service a company is nothing. The customer service at this location was AMAZING.

Derek H. 
Évaluation :
5

Rien

Scott D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marie H. 
Évaluation :
5

I am extremely disappointed with U-haul. My pickup location was moved from 5 min away to over an hour away . This put an extra 100 miles on my car and more mileage in the U-haul. It added an extra 2 hours to a four hour trip!!!!!!. This is unacceptable. The people at the location were professional and easy to work with

Kristen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLTON P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Muin K. 
Évaluation :
1

The pick-up process was slow, taking 10-15 minutes to get my vehicle even though I had completed everything online. While return was quick, essentially dropping off the keys, I later found that I was charged an additional $80 for fuel and fuel service (even though I left the fuel exactly at what I had received). When I called to inquire, I was put on hold for a manager for over 25 min with no one picking up. I then did this a second time, waiting over 20 min with no pick-up. When I called the third time, it seemed I was routed to a call center. I waited 30 min for an agent to call me back (which took 2 attempts as the first call back didn't recognize me pressing 1 to speak with an agent). When I finally spoke to agent, explaining the situation, she asked if I had proof (e.g., a photo of the gauge), to which I responded no (didn't know as a customer I needed to do this). I then explained that the vehicle had only gone 14 miles (this was on my invoice) and that it wasn't possible for me to use almost a quarter of a tank of fuel. The agent said that I could have left the truck running, to which I responded that this wasn't the case. Still not willing to believe me, the agent then proceeded to check what the truck's fuel was when it was used by the next customer and found that it was exactly what I left it at. She promised a refund and texted me a reference ID (still waiting to see if this comes through). I'm not a frequent truck renter, but I will probably not use U-Haul and definitely not this location again. Moving is hard enough without the unnecessary hassle of a poor customer experience at almost every interaction.

Richard R. 
Évaluation :
5

Ink in the printer

james B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin S. 
Évaluation :
3

The after-hours drop-off was a disaster. The customer svc number had a wait time of an hour. The online return kept giving an error message. Just a horrible experience

jeffrey D. 
Évaluation :
5

the app made it difficult and time consuming. I feel like you're needlessly pushing work to the customer instead of employees. Performance of the app is very slow and frustrating.

Daniel H. 
Évaluation :
3

I was under the impression that I was able to get into the truck with just my phone. It was not made clear that I would have to wait in line at 9am to get a truck I already reserved. My moving day schedule was pushed back by 45 mins because of this. I didn't get my truck till much later after my 9am reservation. Also I have been charged an extra $6,15 and no one can tell me why.

Jennifer P. 
Évaluation :
5

The rep Marlo was very friendly, professional and personable. Thank you for being kind and courteous.

LaTonya H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

The owner and all employees at this location were the nicest, most helpful people. Everything with my reservation was in order, handled efficiently - both pick up and drop off - and as expected. Great place!

Lesley F. 
Évaluation :
5

Everything went nice and smoothly and the equipment was well kept. The only thing I could recommend would be having more assistance checking customers in.

Ronald H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig A. 
Évaluation :
5

Well run, organized business. Busy location, kept everything moving. Courteous service. Will go back when I need a truck and would recommend this location.

Rob M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herb S. 
Évaluation :
5

I can't think of anything at this point.

Oliver P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lou A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VLADIMIR Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY T. 
Évaluation :
5

Customer service by the representative working on Thursday, 5/19 was excellent, such a pleasant person to work with!!

Ryan O. 
Évaluation :
5

Very courteous and efficient staff at his location.

FREDERICK S. 
Évaluation :
5

Staff was friendly and nice and equipment was perfect

Gene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deirdra S. 
Évaluation :
5

Nothing. The manager is great

STEPHEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
2

It took 30+ minutes to pick up our rental because this place is understaffed and the checkout process is very cumbersome.

Greg W. 
Évaluation :
4

The process was quick, easy and efficient. I have no complaints.

Martha R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Salvador F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
4

My rental truck wasn't inspected when I dropped it off. The person just remained sitting at the counter. I took pictures to make sure I didn't get charged extra mileage, low gas, or dirty vehicle

Edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aniela K. 
Évaluation :
5

Excellent service and no issues.

Gus L. 
Évaluation :
2

Front desk lady was not knowledgeable. We also reserved 2 handtrucks but only one was available.

Daniel J. 
Évaluation :
5

Staff was helpful and friendly

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jocelyn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean C. 
Évaluation :
5

Marlo was friendly and everything was easy in terms of renting the vehicle and pads.

Derek W. 
Évaluation :
5

The 2 young lady's there where awesome with assisting me with my needs VERY PROFESSIONAL

Wakeen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steeve A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

The service was great!

Kathleen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis W. 
Évaluation :
4

When a customer's vehicle's turn signals are clearly working and the trailer's turn signals are NOT, don't say to the customer: "Is there something wrong with your wiring?" Switch the harness extension FIRST before making such a stupid statement. There was nothing wrong with my wiring, it was YOUR harness extension, which was not only easily determined, but easily resolved. "Is there something wrong with your wiring" What if I had replied: "Why don't you check your connections and extensions FIRST, before making such a dumb and un-answerable question. I was QUITE annoyed by this complete lack of tact.

Oliver P. 
Évaluation :
2

Huge drop off in customer service. I could immediately tell there was a change in management. Rented truck smelled like cigarettes. Had to remove the sun visor myself.

howard B. 
Évaluation :
5

The manager at the store who assisted me was kind, knowledgeable, and welcoming. A terrific experience all around.

Adam B. 
Évaluation :
4

Once again, the phone app on a Samsung Galaxy 9 was unable to upload the photo for the odometer/fuel gauge. I tried for about 15 minutes taking various photos and having the app tell me I need to take a photo. I even made sure that app was granted all permissions for phone/camera/storage, etc. No permissions denied essentially. Then I tried doing it via the web page and that finally worked. We really should not have to jump through such hoops to return the vehicle.

TODD S. 
Évaluation :
4

All good. Thank you.

marino P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anya B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLEN J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Calvin C. 
Évaluation :
3

I would have preferred a newer rental truck

jean pierre G. 
Évaluation :
5

no need for improvement

florindo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Very friendly and efficient staff.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy D. 
Évaluation :
3

The equipment was rented with a non functioning driver side wind shield wiper. A lack of inspection of this critical piece of equipment is negligent.

Patrick E. 
Non les évaluations ont été soumises pour cet établissement.

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