Customer Reviews for U-Haul of Golden Ring

7 982 évaluations

8641 Pulaski Hwy   Rosedale, MD 21237
(Across From The Old Golden Ring Mall)

(410) 687-5400

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(410) 687-5400

8641 Pulaski Hwy
Rosedale, MD 21237
(Across From The Old Golden Ring Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talea N. 
Évaluation :
5

Avery was super nice and very helpful.

Carolyn M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cordell D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teaira F. 
Évaluation :
1

They sucked , it took 3 trucks i got till I got one that was ok , then returning 6 people returning , 2 people picking up , with 1 only1 person working, she told me leave truck there ,with the keys, no final paper work no nothing, don't knowhow much, I want my money back they are no good.

james F. 
Évaluation :
4

STILL WAITING FOR MY MONEY OWED ME TO BE PUT BACK IN MY ACCOUNT.

Vincent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shewaneh T. 
Évaluation :
1

The charge me 18$ for gas which I already put the gas in turk I have both pics for that.

Hamayun M. 
Évaluation :
3

So, the online return form didn't work, I tried twice to upload all the pictures of the truck last night and both times it kicked me out stating there was not enough memory to upload the picture of the location of the parking and shut the form down. Other than that, everything was OK.

Teresa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jannel H. 
Évaluation :
1

The wait was ridiculous waited almost 2 hours to be seen not good at all the worst service I ever got from any business

Alton W. 
Évaluation :
5

I think you should offer a different rate for people who are not going to have a truck for more than 2 days like I needed it for 32 hours but had to pay a two-day rental once I found that out I went ahead and extended my return time so I didn't have to rush to get it back on time I just think it would benefit your customers if you had like a half day rate. Also when I return the vehicle I talked to the people with the return area that the truck leaked so I had to spend 3 hours of my time taking stuff out of boxes that got wet because it rained reboxing it I went inside to speak to someone they were at lunch and I didn't have time to wait around I have rented trucks numerous times and this is the first issue I've really ever had but I don't like the fact that I had to go track down boxes and spend extra time reboxing stuff because the truck leaked when it rained.

Laurence T. 
Évaluation :
2

It would have been helpful to know more about what to expect when picking up (taking pictures needing your passport and references) the truck after hours and that your pickup time has an expiration to it (we were a few hours late due to plane delay and the session expired without warning or explanation). The app also seemed to work differently on different phones which was frustrating. We are grateful to have eventually been able to pick it up, but pick up was difficult and when we spoke to people on the phone before hand they did not at l tell us what to expect.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen W. 
Évaluation :
2

Paperwork wrong

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael M. 
Évaluation :
3

Paper states 62dollars and change billed 68dollars and change don't know why

MICHAEL T. 
Évaluation :
5

Outstanding staff very professional from start to finish! I will definitely recommend this uhaul rental location to all of my friend's and family.

ricardo T. 
Évaluation :
5

Yard crew was awesome! Getting hooked up to a trailer was a breeze. Office lady was very pleasant, we shared vacation stories while completing the paperwork. Great location. I WILL return to have my propane tanks filled. Good job guys!

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olaniran O. 
Évaluation :
4

Being elderly I am not to computer savvy. I would suggest that the person get the truck and bring it to the front. I had difficulty walking all through the lot to find the truck. Upon getting in the truck I realized that I had to do some online set up before I could drive off the lot. I did not realize that I was given papers certain things were highlighted on the paper. I ended up figuring out eventually but it would be nice if you had the people renting to me explain get in the truck and show that the paper and the mileage match . By the time I got in the truck and was on my way it had taken over an hour. I noticed another employee did go out in the yard to me and explain to the client everything they needed to know. I hope that next time I could get someone more concerned about the elderly. I parked in the handicap areas so I would like them to learn to pay attention to that. Some people have COPD and heart conditions I cannot walk too far.

linda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis B. 
Évaluation :
4

Appliance dolly, the left wheel locked up after using it a few times and barred my floor.

Wilbert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita J C. 
Évaluation :
1

first, my reserved trailer was not there for my first reservation on 4/30. they then reserved one for the next day. I had reserved a trailer with a ramp and the trailer with the ramp was sent off on 5/1 with another customer...how can you reserve equipment and then there it is not there? I took it, but someone owes me the $50 for my 4/30 reservation

Cathy M. 
Évaluation :
5

all good

joseph M. 
Évaluation :
1

No organization with rentals. Staff not knowledgeable about policies and are not proactively informative regarding old signage or procedures as it relates to returning equipment. Manager was not helpful. Tried to get me to leave WITHOUT checking the vehicle conditions and mileage. VERY UNPROFESSIONAL!!!!!

Robin W. 
Évaluation :
3

The girl at the desk when I came in the receive my truck was very rude and not helpful. She didn't seem like she fully understood what she was explaining

Cody C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle R. 
Évaluation :
5

The young gentlemen went above and Beyond to help me hook my trailer up.

ANDRE C. 
Évaluation :
1

Gas was on E when I got it and hood opened as I was driving had to pull over on highway and shut it. Very disappointed

Levan J. 
Évaluation :
1

Undisclosed fees, inappropriate gas fees.

Breauna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gus V. 
Évaluation :
5

Polite, professional, helpful, and absolutely the best ! They couldn't have been any better!

Brenda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
5

I was in and out. No haggle. I've used this service a few times and I've been happy with U-Haul all around. I even loved working here when I was young

Khary N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

tipu S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

staff is always helpful and courteous even if i have to drive further i always come here

benjamin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ellen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH F. 
Évaluation :
5

There were two ladies in the counter. The lady who checked me in needs more training in customer service. She was nice but not extra mile. She needs to learn how to be pleasant with customer no matter what status of customer she's talking with. I give excellent because of the young man who assisted me outside. He helped me clear the way because the truck was parked behind another truck. He was so helpful when I ask him to explain how the truck rear roll up door works. It was my first time to drive a UHaul Truck so I was not sure how to disengage the park pedal. He was pleasant too when I returned the truck. He made sure I understood every process. It is a shame I did not ask his name. He's a young guy about 5'6” tall.

KRISTINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Umesh R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marshall D. 
Évaluation :
1

Always a new person left alone by her coworkers who are outside on break. Second time I have done business with your location and sign in was a huge issue. Could not get my credit care to work. This was a different one from last time. Then the helper outside could care less to help you. Never again.

Mary R. 
Évaluation :
5

Truck was pristine! And staff was super friendly and helpful!

Cheyenne A. 
Évaluation :
3

Location hooked up the trailer for me and let me drive off with the door open. I did not find out until my first stop about an hour north. Fuel mileage was significantly impacted by this and the trailer license plate was not visible. The self-checkin website was terrible. The last thing I wanted to do af 8PM after moving all day was sit on the phone for 30 minutes with customer service to return the trailer.

ZACHARY Z. 
Évaluation :
2

I set up my reservation for a pick up at this location and a return in Edgewood, MD but was unable to do so. I have the email stating this reservation but had to drive an additional 20 miles to return the truck back to where I picked it up. If my reservation was changed, I should have be told this at the time of pick up, not when I was trying to return my truck at 9pm after a day of moving. At pick up, the receptionist was very rude. I scheduled an 8am pick up, and arrived at 8:10. She stated she was about to give our truck away since we were late. I wasn't aware the pick up time needed to be followed that closely. Thankfully, we still picked up the correct size truck but the way this information was delivered was not necessary.

Christopher T. 
Évaluation :
5

Great operation.

muroki M. 
Évaluation :
2

There was not enough parking at the facility

Mary S. 
Évaluation :
2

It was too expensive paying $79 for a 10” van for 24hrs and y'all be writing $19.

Kolawole A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE M. 
Évaluation :
3

My car transport had a flat tire. The truck drove like it was going to break down at anytime.

sherdina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheena L. 
Évaluation :
5

Very easy to rent and is affordable and the staff is very pleasant to talk with!!!

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alphonso H. 
Évaluation :
3

Was charged more miles than what I traveled. Will never rent from here again. Make sure you take a photo of the odometer before you return your rental.

Jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra R. 
Évaluation :
3

I was not told that if I go over mileage the cost of my rental would go from 19,99 to 109 per day. It seemed a bit much as I was charged for going over mileage anyway. What I expected to pay 100 enede up being 388 was a bit much. Overall the check in process is not bad...staff could be a bit more patient and explain process, so it doesn't seem so much of a shock. The manager I spoke to on 4/14/2022 was very professional and helpful. Thanks

Ywonna T. 
Évaluation :
5

Everyone was friendly and helpful

Kim D. 
Évaluation :
5

Very friendly and helpful staff

Michael M. 
Évaluation :
5

Everyone was friendly and helpful Thank you again

michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henri R. 
Évaluation :
5

I was given a number to return truck early in the overnight drop off and was on hold for 50 minutes. No one ever answered. That was the only problem I had but I was able to call the main number and they did help me.Everyone and everything was excellent. Thank you for your help in my moving experience.

Lisa S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anita B. 
Évaluation :
3

Only one person knew anything about trailer hitches. You need to have classes about hitches so all your representatives can help on this situation.

Robert B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gus K. 
Évaluation :
5

A completely satisfied experience

GODWIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross E. 
Évaluation :
5

The folks at the service desk were great and friendly and quick. The gentleman who helped me insta it did a great job and was also very friendly and then on drop off the young lady was quick to accommodate me and help me get on my way and checked out. This was 4/6 and k don't know names but all were very helpful and friendly.

Patrick S. 
Évaluation :
5

The staff was friendly and professional. They are an amazing group and look forward to working them again soon

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Minnie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wiliam H. 
Évaluation :
3

Staff uninterested when i went inside to pick up the key

Paul R. 
Évaluation :
3

Had to wait too long to checkout.

kimberly G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RENEE D. 
Évaluation :
3

Clean and sanitize the vehicles improve customer services

TONIA S. 
Évaluation :
5

Great service and knowledgeable staff and very helpful thank you for hiring great employees

Alfredo C. 
Évaluation :
5

Door to the truck was tough to close but not a big deal. Good price and great service :)

Brian C. 
Évaluation :
5

Every time I rent for this location I never have no problem

Darius B. 
Évaluation :
3

Customer service was not so friendly and take too long 😕 I was not happy before or after I a21

DaJuan R. 
Non les évaluations ont été soumises pour cet établissement.

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