Customer Reviews for U-Haul of Golden Ring

7476 évaluations

8641 Pulaski Hwy   Rosedale, MD 21237
(Across From The Old Golden Ring Mall)

(410) 687-5400

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(410) 687-5400

8641 Pulaski Hwy
Rosedale, MD 21237
(Across From The Old Golden Ring Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
3

The first trailer assigned had clear signs of being slept in and had a soda bottle used for urine. Staffing at rental was light and process slow. Check in at return was great.

William B. 
Évaluation :
5

Customer service was great! Good job!

LADARRIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG S. 
Évaluation :
5

Great service

TAUNDREA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAUNDREA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL P. 
Évaluation :
5

Management is excellent thank you so much

LARRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
3

Truck interior could use some cleaning

DARRON W. 
Évaluation :
1

Was charged more than I have ever been charged from this location for the exact same service I get any other time. 33 $mi fee is worth me running to my dads to borrow his truck for now on.

RICK P. 
Évaluation :
1

I used Truckshare 24/7, but the keys weren't outside, so I had to go inside to get them. The staff were incredibly unhelpful. They claimed to not find my reservation, after I had been charged for the rental. They claimed that because I was (less than an hour!) late, my reservation had been cancelled and turned over to another customer, when the keys were literally right behind them. I received no such emails about cancellation, and the rental had not been cancelled. Only until after getting another representative from the location were we able to get our rental. We wasted a precious hour with this nonsense, and it makes me not want to use Uhaul ever again.

JASON S. 
Évaluation :
2

I come to this location due to the convenience of hours and physical location. I already have an outstanding issue that the branch manager has yet to respond to...and it's been a week...I could not speak with her at the branch and she also hasn't responded to the numerous emails that have sent. I did try the Mobile pick up this time and once checked in, the truck that showed up on the app was actually blocked in by another truck. I went in to ask about it and the staff never greeted me, they were standing around talking and hanging out and just looked at me. A young man reluctantly tended to my question and pretty much just sent me back outside. I didn't realize that I would need to come back in for the key , and when asked about inspecting the odometer and and truck details, as stated in the app, when I asked about the key i was told to go inside, again. Had the staff been more helpful, I wouldn't have had to keep going in and out. The staff was not attentive and was barely helpful.

Dayna J. 
Évaluation :
5

All was great. Thank you.

MALESSA B. 
Évaluation :
5

Clean out the ashtray..... smelled like weed... other than that it was very clean

WAYNE E. 
Évaluation :
1

Very rude and unhelpful representative at the desk

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARN F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DUANE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDINO B. 
Évaluation :
2

The agent that helped me rent my vehicle was not very friendly; the gas needle was actually lower in the car than on the contract and when I notified the agent she wanted to convince me otherwise. The radio knob/volume un the vehicle did not work. I was charged an admin fee when I dropped the vehicle back off (8 hours early) for not using a check in process that I was never informed about...and I have rented here previously. I contacted the branch manager via email and have yet to receive a response. I am very dissatisfied with this most recent experience.

DAYNA J. 
Évaluation :
2

The attendant inside who checked me out was rude or he need more training.

DAMIAN E. 
Évaluation :
2

I called the center to let them know I would be 30 min. Late for my drop off. Only option was to charge me another 24 hour rental fee. I was late and in the wrong, but there are too many options out there for rentals that one would think U Haul would have a little flexibility. Maybe a late drop off fee? Does not seem like a good customer retention policy.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale A. 
Évaluation :
5

Nothin.everything was first rate. Nick was helpful, friendly and efficient.

brett Y. 
Évaluation :
5

Process was quick and easy.

ANDREA N. 
Évaluation :
5

Keep up the good work!!

GEORGE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
1

Explaining in detail that your being charged for insurance no matter what. Also if your in the lot at the time of return but don't process the return in time on the phone you'll be charged an extra day.

Roydea V. 
Évaluation :
3

Waiting time could use some improvement.

GERMAN L. 
Évaluation :
5

Nothing at all it was a pleasure doing business with y'all as always

CORLESHA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD B. 
Évaluation :
4

I signed up for self pick up/drop off but app did have pick up option when I signed in but staff helped me quickly & no other issues.

SHANNON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J C. 
Évaluation :
3

Air condition blew warm. That was only issue.

CODY P. 
Évaluation :
5

We found a bra from a rather large woman behind the driver's seat.

Michael L. 
Évaluation :
3

Just keep employing friendly and helpful people as you have at the Golden Ring location.

Steven I. 
Évaluation :
5

The staff was very friendly and helpful. I was in & out so fast I be back soon

DARIUS B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BASHEIR Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS J. 
Évaluation :
3

Strap was extremely SHREDDED. Did not have another dolly available

DARIOUS G. 
Évaluation :
3

Wasn't preferred location so it was far. However staff was very helpful and friendly

NATASHA R. 
Évaluation :
3

Customer service rep, was not very friendly or helpful. The service tech didn't put items back on proper place. The jack is rattling around. No instructions on hooking up and the ball hitch was not there. Over all poor experience.

Sandy W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KATIE R. 
Évaluation :
1

This was supposed to be a mobile pick up and I had to go inside and wait for the person to stop arranging things on the floor to get assistance. I was on a time frame and had to wait more than 15 minutes to get the key for the van.

MARY S. 
Évaluation :
3

This transaction was unacceptable. Uhaul switched our 8am reservation to a different location than the one where we booked. When we arrived at 8am, that location was closed, not scheduled to open until 9am. Since we had moving help scheduled to arrive at the house at 9am, this was problematic. However, an employee named Malik arrived a few minutes later, and he did everything possible to assist us so we were driving out of there in our truck 30 minutes later. Malik was superb. But Uhaul should not have delayed our reservation in that way.

WALTER L. 
Évaluation :
5

Make sure they know they have to fill up the gas to the same level as when you first drive the truck. This would make planning easier.

Bakr A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA A. 
Évaluation :
4

Have used this service many times before and was disappointed this time because we we forced to pay more as our request which was a reservation for rental from Balt to Pittsburgh one way was turned into a Baltimore round trip at a significantly greater price because we were told we did not have a rental truck and that the closest place to pick one up was a hour and a half away from us in sutlersville md. Which would have added 3 hrs to our already 4 hr trip. I could see if this was a last minute request for a truck but it was reserved well in advance so it should have been accommodated. I feel like it was a attempt to jack up our cost to get more money from us. We have used uhaul at lease 3-times in last 4yrs and this has not happened before and I am not happy about it. Any months in advance people don't wait 2 days before trip to say no availability to my specified site!! Don't want to blame locationsite per say but overall reservation system

BRYANT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH T. 
Évaluation :
2

Line was extremely long. Two employees checking people in and were having lengthy conversations with them. They were oblivious to the people in line that had pick up appointments and trying to keep a schedule.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDY J. 
Évaluation :
5

Everything was fine.

WILLIAM S. 
Évaluation :
2

The customer service reps were very slow. Spent the entire time talking to each other and texting while doing the intake.

DEVAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antwon H. 
Évaluation :
1

I still have a pending transaction from a month ago that your customer care has given me the wrong number to resolve the issue 6 times. I am livid

Lauren G. 
Évaluation :
2

Better customer service that actually cares.

Peter F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISRAEL N. 
Évaluation :
3

The wait in line was over 20 minutes because there was only one person working at the computer.

DWAYNE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colette T. 
Évaluation :
1

Still waiting for the manager to call me back. Problems from beginning to end!! Never again.

DAVID S. 
Évaluation :
4

My experience with uhaul overall was good my only problem is the location pat Golden ring never answered the phone at all.. Michelle was the costmer service representative and although they did not have the truck size she did accommodate me very well .I would use uhaul again. Thank you .

ONITA P. 
Évaluation :
5

Lower Prices

BRENT M. 
Évaluation :
3

I would like to see EVERY employee in a company uniform. Upon my return I had an questionable experience with an employee who looked like the just walked up off the street and ask for my uhaul truck key. I used my better ju8and walked into the building and confirmed that he was an employee before turning the key over to him. He got irate at my decision but this could have been avoided if he was in uniform.

Crystal M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria B. 
Évaluation :
5

Very nice people when I checked in and checked out.

KELLY H. 
Évaluation :
1

Short staffed

Theresa S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Naila E. 
Évaluation :
5

Have corporate call me or Email me in regards to opening a corporate account . 804-516-9108 the Email address is attached to the phone number supplied on file.. Otherwise a 10 star rating 🙂!!!!

ARNOLD P. 
Évaluation :
2

Incompetent employee attempting to check someone out with rental van... took over 25 mins just to have another employee step in to comete in less than 2 mins. I asked if he could help me whle she helped other... he said no because he was leaving...

Jeffrey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARROD H. 
Évaluation :
1

Picked up 15 minutes before close. People had bad attitudes and clearly were in a hurry to leave for the day. Got about 2 miles down the road before the tongue came off my hitch. Didn't even tighten it down!! Spent over an hour on the phone trying to get customer service on the line. Still haven't heard from management. If you want to keep your vehicle, family and general public safe… avoid this place like a plague.

Lonna L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leandro G. 
Évaluation :
5

Everything was fine so I'm not sure how to improve it. Every person I dealt with was friendly and professional. Even the guys in the shop were willing to point me in the right direction when I was returning the trailer.

MARK L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MILES B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dounia D. 
Évaluation :
4

BASICALLY NOTHING THINGS SEEM TO BE GOOD THE WAY THEY ARE... BUT I GUESS YOU COULD MAKE THE CHECK IN A LITTLE QUIKER....

william H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn D. 
Évaluation :
5

S.O.

ROBERT H. 
Évaluation :
2

I was double charged, and I have been trying to get across to the customer care service to report this but not is answering the phone,

KELECHI E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayland W. 
Évaluation :
3

I would not put a truck on reserve before finding out if the truck was operable.

SAMUEL B. 
Évaluation :
5

There is nothing that could be improved. Everything was great from the general manager that assisted me when I walked in the door to the service person that retrieved the vehicle when I returned it. Fantastic customer service!

David S. 
Évaluation :
5

The entire staff at U-Haul of Golden Ring are extremely eager to assist you with outstanding display of professionalism.

Tanya G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VINCENT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
4

The return process after hours was less than desirable as I couldn't use the webiste. I had to call in since the website kept timing out and I was on hold for more than 30 minutes, but the representative was extremely pleasant and helpful.

NEISHALL S. 
Évaluation :
4

I ordered a dolly and it was not included in the truck. I also originally ordered a trailer and there was nothing available, so the day before my move, I had to switch to a truck.

Grace C. 
Évaluation :
3

Keep doing what you do now

Roland J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHINEAS D. 
Non les évaluations ont été soumises pour cet établissement.

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