Customer Reviews for U-Haul of Golden Ring

7 623 évaluations

8641 Pulaski Hwy   Rosedale, MD 21237
(Across From The Old Golden Ring Mall)

(410) 687-5400

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(410) 687-5400

8641 Pulaski Hwy
Rosedale, MD 21237
(Across From The Old Golden Ring Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing just keep up the great customer service...

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIZA V. 
Évaluation :
5

EXTREMELY pleasant, well organized, expendient, and helpful. Equipment was immaculate. A blessed relief from my experience at other locations.

TRU L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

OLUWATOSIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toney B. 
Évaluation :
5

Es muy buena compañía con el personal muy amable muchas gracias

ALEX F. 
Évaluation :
5

Anna and her team were amazing.

Jessie G. 
Évaluation :
1

I was charged 500 $and told i drove 400 miles because their employees failed to check in my truck when returned at the equipment return. I drove less then 30 miles locally and returned the truck within 4 hours. Customer service wasnt much help either and I cannot get a hold of anyone at the store by phone.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary P. 
Évaluation :
5

The staff member who helped me, I forgot her name, but she was very professional and was patient with me when my DL didn't upload properly. She had a smile on her face the entire time and I appreciate that. I didn't have an appointment for that day, but I was still treated as if I had made one. I actually did have a reservation, but for another location and for another day. Glad I decided to use this location!

KEVON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KYLE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EVETTE T. 
Évaluation :
5

The mobile pickup option is a little confusing but other than that overall a great experience. The equipment was clean, fueled up and, ready to go. Great job UHAUL!!!!!

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENITA B. 
Évaluation :
5

The Uhaul associate that helped me was very courteous and knowledgeable. He checked and made sure everything was hooked up correctly and was safe. I would not hesitate a second to use them again the next time!

PAUL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINGKIN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HERMAN W. 
Évaluation :
5

SERVICE WAS QUICK AND EFFICIENT! KEEP UP THE GOOD WORK!

KEVIN M. 
Évaluation :
5

Nothing at all great place to do business

CLINTON W. 
Évaluation :
5

The truck was not ready when I pick up.

Shih-houng Y. 
Évaluation :
5

Very easy to drop off the trailer!!! Staff could not have been more efficient and nice.

RANDY R. 
Évaluation :
5

The staff at the location were very helpful and professional. The gentleman who helped me when I returned the trailer was especially friendly and helpful. Overall, top notch service!

DANIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS J. 
Évaluation :
3

I've been to this location 3 times, once the truck had a flat tire, once my printed reservation had a different date than your computer, and I got the wrong type of truck today, because I couldn't understand what the associate was saying Even though I had a printed reservation in my hand,

STEPHEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS G. 
Évaluation :
3

do not rent equipment with brake problems, telling the customer that the problem would correct itself with driving your equipment.

EDGAR L. 
Évaluation :
5

The lady who updated my reservation was friendly and the gentleman, who received the vehicle after I turned it in, was friendly. When I need to rent, I will come here.

SHEDRACH A. 
Évaluation :
1

I believe I spoke with a call center and not the location directly. I scheduled the truck for 24 hours, I ended up receiving a call back saying that the guy that did my reservation messed up and that I could only have the truck from 4pm to 800am, rather than 2-2. It is now 2 days later, I'm still tired from moving all night! The lady who called me back said U-Haul would give me a 50 $discount for the inconvenience, I never received the 50 $and ended up paying full price!

Randy K. 
Évaluation :
1

The staff on Golden Ring are super lazy. Most of the time they don't know what's going on and the equipment I rented had to be return.

AYESHA O. 
Évaluation :
5

Personnel were all very friendly and competent.

GLEN S. 
Évaluation :
3

The return was overcrowded with trucks blocking the entrance

WILLIAM H. 
Évaluation :
2

Have someone answer my roadside assisnt request in a timely manner from when i initially put the request in. I sat in a broke down vehicle for 3 hours, on hold with RSA for 45 minutes, got my own tow truck and finally when i FINALLY hot home, then you called me gor road side assistance. A fucking joke is what my experience was

MARISSA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLYSONS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS B. 
Évaluation :
1

The driver side mirror wasn't secured and kept swinging out so I couldn't see. The gas gauge was incorrectly marked. I drove a total of 38 miles. I put 3 gallons of gas in the truck. When I came back to explain the rep was terribly rude. She charged me for 4 additional gallons of gas. So, I paid for 7 gallons of gas for 38 miles. I think your truck gets more than 3 miles per gallon. An absolutely horribly experience.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

I wish the had more hubs like this in each county. Had to travel 25 miles for a 26 footer due to limited supply

DEMETRIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN S. 
Évaluation :
5

i was a 1st time renter ... was concerned about all the bumps and bruises on the truck ... but all well well ... seamless transaction

Brian B. 
Évaluation :
5

The staff were very helpful and friendly!

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnson A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela D. 
Évaluation :
1

While the lot was full of rentals is was told that none could be used for one way.

ROLAND B. 
Évaluation :
4

Oil change message kept popping up, tire light kept coming on.

heather K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HUGHEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS V. 
Évaluation :
3

I was charged for a couple of more miles than I used

KATINA P. 
Évaluation :
5

Very courteous staff!

Larry A. 
Évaluation :
1

I have used this location many times thinking it was just the employees at that time, I was sadly mistaken. Very unappropriated conversations being had with customers in line waiting to be helped. There were (2) Uhaul employees in the showroom and about (8-10) in the shop area........and no one helped me for about 35-40 minutes.

BYRON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL L. 
Évaluation :
5

Thanks everyone for helping me out today as a team

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKLIN S. 
Évaluation :
5

Although very busy the process was handled orderly. Just drop and go. Friendly person who checked us in.

WILLIAM H. 
Évaluation :
5

Check engine light was on the entire rental Vehicle rode very rough

Eric S. 
Évaluation :
5

Alex was very politer and helpful ! Customer service is everything to me no matter where I go and he definitely has it ! The best! If he's not a manager already he definitely needs to be one !!!! Great job Alex !!

BRITTNEY L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDNA S. 
Évaluation :
3

They lied and charged me for gas. When I filled it up before I got there. Gave them the truck back with a full tank. Which is more than what I was originally given. I will not use uhaul again. I will not recommend uhaul to anyone. This is the second time this company has charged me for extra items. Then wouldn't allow me to rent Bc I “owned” them a fee. Which is BS Bc I was NEVER contacted to pay it. Not by phone. Not by email. Nothing. Rude.

Jessica M. 
Évaluation :
2

Pickup at the register was extremely slow. I waited in line 25 minutes. The floor of box trailer was dirty.

Andrew K. 
Évaluation :
5

Using pre register on line sped up the process. Have so much packing supplies in the building was very convenient and the prices are better than the local home improvement box stores!

Timothy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
2

The staff were rude and not very friendly. Too much socializing amongst staff and “customer's “.

JUSTINE W. 
Évaluation :
1

I ordered 2 dolleys with my uhaul and they were not given but I was charged. I also added an additional driver. When the driver arrived, your staff was very rude. If I had time to deal with this I would've contacted upper management or your corporate offices but I don't. I won't be returning to this uhaul location at all.

DANTE G. 
Évaluation :
5

The young man Gavin is an all an amazing worker. Genuinely cared about me and even asked if I felt comfortable attaching the tow dolly. After I said no, he did it and showed me how to do it for when I arrive in Florida. He's an all star!!!

RUBEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAIAH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA T. 
Évaluation :
2

I use this uhaul location for all my truck rental needs and usually have no issues. This time they seem to not have enough staff for the volume, so wait time was extended, the truck they assigned me was parked behind another truck so had to wait again for someone to move a truck to get to my truck. The truck was pretty clean but the window winder handle fell off & drivers door did not shut properly unless you really did a hard slam a couple times. Employees were very nice & I felt bad for them running around like crazy with people calling for them in every direction.

Shannon S. 
Évaluation :
5

Great establishment. Quick service and clean vehicle. Staff was very friendly.

MAHDEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLON W. 
Évaluation :
5

Don't make me drive 45 minutes out of my way to pick up a vehicle advertised as available locally.

William W. 
Évaluation :
3

Full tank of gas, clean windows and interior would be nice.

SUSAN V. 
Évaluation :
1

Truck died. Took hour to speak to someone than another hour and a half to get someone.

NICOLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYNARD M. 
Évaluation :
4

I reserved a furniture dolly but when i went to pick up the truck, they did not have one on site. I was credited, which was great. However, if i truly needed it this would have been a major disappointment for our move. I think that if equipment is reserved and confirmed, then it should be guaranteed. if not, there should be some kind of discount offered for the inconvenience.

Michael Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK W. 
Évaluation :
1

I was charge wrong mileage and too much when only used equipment for 2 hours don't recommend this place at all!

NICHOLAS D. 
Évaluation :
4

the kid that checked me in at this location was not well informed and didn't know what he was doing. he also didnt tell me about the text that i would recevie from uhaul and would need to respond to before leaving (confirming miles, gas, etc)

Ryan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN J. 
Évaluation :
5

If you are going long distance the per mile rate could be more affordable

PAULETTE D. 
Évaluation :
1

Truck reserved wasn't available. Had to pick up a smaller truck that could not hold all of my belongings. I paid helpers for a specific time and the reservation time was pushed back 2 hrs by uhual. I had to make 2 trips that cost more money and time.

LATASHA D. 
Évaluation :
4

Put some chairs for people who are waiting for their ride to pick them up, some people may not be able to stand on their feet more than 10 minutes.

ALI S. 
Évaluation :
4

Check out procedure to be more clear

Dimitrios B. 
Évaluation :
3

The iPhone app is broken. When I clicked on pick up my truck it didn't work. It just showed a blank white screen. Tried restarting the app and even the phone. Didn't work. I somehow managed to check in using the website. Once I got to the waiting for approval section it took forever to get approved. I'd rather do an in person check in the next time. There were not enough employees to help.

Kirtankumar P. 
Évaluation :
3

I had to drive the truck back to this location

RUTH A. 
Évaluation :
4

We'll run location. Only issue is access from the street, it's right at the end of an off-ramp which is very dangerous.

Jeffrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Great experience. Friendly service. Attentive to my business needs. Going back in the future.

Jennifer G. 
Évaluation :
1

only one back door of the van worked. This made getting 3 tons of material in and out. One young employee reported it to other employees before I got the truck. When I said "no one wants to rent a truck when the dam door doesn't work. She became quite agitated and said "your cussing at me." Do not rent from them.

DEVON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Non les évaluations ont été soumises pour cet établissement.

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