Le client n'a pas laissé de commentaire.Peter R.
Customer Reviews for U-Haul of Golden Ring
Pour nous contacter
Rosedale, MD 21237
(Across From The Old Golden Ring Mall)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Melvin H.
Le client n'a pas laissé de commentaire.Richard H.
The return process after hours was less than desirable as I couldn't use the webiste. I had to call in since the website kept timing out and I was on hold for more than 30 minutes, but the representative was extremely pleasant and helpful.NEISHALL S.
I ordered a dolly and it was not included in the truck. I also originally ordered a trailer and there was nothing available, so the day before my move, I had to switch to a truck.Grace C.
Keep doing what you do nowRoland J.
Le client n'a pas laissé de commentaire.PHINEAS D.
Le client n'a pas laissé de commentaire.LOIS D.
Nothing it was greatDARLENE K.
I dropped off in the designated area. No one came out to greet me and inspect the equipment. I had to go inside and the customer service person acted as if she was put out to assist me. She told me leave the key in the truck and an email would be sent to me. I did NOT like that as fraudulent charges could occur. My phone had just died so I couldn't take a picture of the mileage. I knew it was a little over. I never received an email. I would NOT recommend this rental location. Customer service was not acceptable. I did call the next morning at speak to someone (the live chat function online wasn't working on my iPhone) and the wait time was 35 minutes. At least I spoke to a person who helped me. As of right now I haven't seen a receipt email.Karen H.
Le client n'a pas laissé de commentaire.Anita H.
Le client n'a pas laissé de commentaire.PETER R.
Le client n'a pas laissé de commentaire.OLEHS S.
Website for returns wouldn't work. Not enough return area for the location's demand. Also, why do you charge people for not refueling the truck if you're just going to give it to the next person empty? Super lame. 2/10. But you're pretty much the only game in town so I'll be back. And you probably know that which is why you don't care about making your service better. Just know that when the masses rebel against our corporate overlords, you will wish you'd sucked less.YOUSSEF M.
Le client n'a pas laissé de commentaire.Joseph K.
Le client n'a pas laissé de commentaire.MARY B.
Transmission light was on the vehicle, drove rough, I know It was a big truck and heavy, I deal with commercial vehicle sales so I get they have issues at times but be cautious when giving out the vehicles, look em over mechanically before handing out keys. I wasn't going far so I wasn't too concerned.NATHAN T.
More friendly customer serviceLISA V.
Le client n'a pas laissé de commentaire.JOHN V.
Le client n'a pas laissé de commentaire.TENIESHA E.
Don't talk to co-workers about your personal life, or talk about other co-workers while registering a customer specially if you have to stop registering a customer to do so. Truck was extremely nasty inside and smelled like marijuana and ass, and the back of the pick up had rubber gloves and dirt in it!WILLIE K.
Le client n'a pas laissé de commentaire.DERRICK P.
I was double charged and not told to check my vehicle in when returning after hoursNAKIA B.
Le client n'a pas laissé de commentaire.GREGORY B.
I made a reservation for a 20' truck in Glen Burnie Maryland. I was flying in from out of state to move all my belongings and UHaul called the morning of my flight to tell not only did they not have a 20 ft available but I would have to go an hour out of my way to get a 26 foot truck. What is the point of being able to make reservations if you guys don't hold to those? Luckily I was willing to drive the 26 foot truck but it is a big truck and I could see other people having issues with that. You mine as well make your policy that you just have to call the day of rental because reservations mean nothing to uHaul.Travis P.
Maintain all equipmentCharlotte C.
Excellent service à la clientèleALFRED I.
When I picked up my cargo van the mileage out on my contract displayed: 3645, however when I checked my cargo can it actually displayed: 3646. Also I left my EZ pass in the van. I will return tomorrow morning to retrieve itLAMART S.
Le client n'a pas laissé de commentaire.Alex P.
When I picked up and dropped off the trailer booth employees were super nice and friendlyJoshua O.
Please read my email about the awful customer service I received from one of your sales clerk.ELAINA S.
Le client n'a pas laissé de commentaire.HENRY M.
Friendly and thorough people.Ken W.
Le client n'a pas laissé de commentaire.Roosevelt P.
Le client n'a pas laissé de commentaire.Michael W.
Clerk/attendant was very polite and helpful. Clear and direct instructions, possibly best Uhaul experience to date.Ernst L.
Make sure that the drivers side door unlocks with the key. With our truck, once we locked the doors for the night, we found out that the door would not unlock from the outside using the key. We had to unlock the passenger side door and climb over the seats to unlock the drivers side door from the insudeMichael P.
If u give extra fuel not sure how much to put make sure you get refund over anythg over 1/2 tank.ALICE T.
The truck was very dirty inside and had the blankets not put back in the bag all over the back of the truck and I had to take time to fold the blankets and sweep the truck out before I move my stuff in there. Plus the manager Ashley was rude at first got to work late my pickup time was for 7am she arrived at 7:10am and two guys were outside waiting on her to start work . Myself and wife thought it was okay to enter the building we went in and she told us to get out she wasn't easy for us she will open the doors when she is ready . Plus the following day I dropped my truck off at 6:58am and she wrote on my ticket and sent itninna email I dropped my truck off at 7:39 am and I was way long gone from there and into another part of town. My wife called and spoke to a very nice lady name Lerissa and she helped my wife and gave us back our refund that was owed to us on the truck. Because Ashley charged my wife card for another day and the extra insurance. And I don't think that is even right giving that she is the manager and comes to work late because she on salary and have customers and the employees outside eating on her pulling up in her square box flex cross over truck wagon. I was a little pissed then and with the pandemic going still those uhauls need to be cleaned in between each person's use. That is nasty and so ridiculous for myself a customer have to clean behind someone else and not knowing they have the virus or not. I don't care vaccine or not I'm still waiting a mask and keeping things clean . And everyone else should as well. The vaccines only last between three to six months and that isn't a hundred percent guarantee about your health or mine. So y'all need to make sure that's a number one priority in keeping them trucks clean and safe for folks. Because remember not everyone got vaccinated and even if they didn't that is their choice and they shouldn't be made to get it and should still be able to walk around feeling that everyone is still keeping stuff clean and safe for themselves and others around them . The front of the truck was dirty as well but I had on gloves and had to spray it down and wipe it down as well. So no I won't be recommending you all to anyone I know and don't know. I will write a review online about how Ashley runs the store and then trucks not clean. David Rawlings .MARY R.
Le client n'a pas laissé de commentaire.james C.
Le client n'a pas laissé de commentaire.RAFAEL C.
Le client n'a pas laissé de commentaire.JAMES B.
I was charged for a second dollie and only had the utility dollie.Brandon H.
At 60 years old, this was my first move. Although a moving company transported the bulk of my furniture to a new home in West Virginia, I had some personal and valuable pieces that I wanted to transport from the Baltimore area. Anna of U-Haul, was very professional and personable! An asset to U-Haul! She helped with suggestions and was very knowledgeable to make this rental, and my move, easier than I expected. And I should be commended! I would recommend this U-Haul to anyone, and also use it for my future needs for moving items.TOD L.
Le client n'a pas laissé de commentaire.Richard G.
Awesome Team at GOLDEN RING Location. They take Really Good Care of Customers.TANYA G.
Make sure the app allows for pick at designated time. My vehicle wasn't ready the night of pickup and i wasn't alerted to that when i arrived. Office was closed and telephone operator had no solutions. Wasted trip. Lost time and money on movers.KEON B.
I was given false information about insurance and about the quality of the trailer. I got into an accident and because no one else was involved or injured I had to pay 2100$ out of pocket for repairs. My boyfriend then has to come rescue me and his Uhaul got a flat tire. We were suppose to be at our destination two days ago. I will not use Uhaul ever again.Kelly B.
Le client n'a pas laissé de commentaire.TAEVON B.
Le client n'a pas laissé de commentaire.HOWARD S.
I originally made a reservation on April 28th for May28th. Later, I received a call indicating that my reservation was made for April 29th. After, speaking with someone I changed the date and made sure my intended location was chosen. On May 26th, I purchased moving supplies from my intended location and double checked my reservation and was informed that my reservation was moved 15 miles from my home. I asked him to changed my reservation to his location because the equipment was there and available. Furthermore, the cashier working there noted my account for the change and that I asked to be contacted but that didn't happen. I attempted to pick up the equipment in May 28th and was told that my reservation was moved to Edgewood, Md from the Rosedale location. I need offered to change my reservation while at the Rosedale location as well as bring it back although my original plan was a one way trip. I drove to Edgewood only to find out they didn't have the equipment. After, speaking with the owner and the traffic department I determined that Uhaul overbooked the equipment and subsequently cancelled my reservation. I was instructed to go back Rosedale to pick up the equipment I originally asked for more than 40 minutes prior. While this is taking place the movers I hired arrived and I am paying them to sit around because I have no moving truck. After another 20 plus minute wait I finally was able to get a moving truck.Ajene A.
Truck was dirty, the handling was bad. The staff were just hanging out when I got there, made me wait 5 minutes for no reason. Then gave me the wrong truck and had to generate a new contract when I got there since the truck they gave me had 1/4 tank of gas and 72k more miles then the one they were suppose to give me gas. Overall it seems like that location is poorly run and they are more interested in goofing off then doing business.Colin M.
Le client n'a pas laissé de commentaire.JESICA R.
Keep up the good workRICHARD S.
My service Representative was exceptional. Moreover, the Representative that completed the final check of the Truck and exiting paperwork was very friendly, helpful and professional.woodrow N.
As far as I'm concern, great representatives & service. Definitely will use again & recommend to others.Hattie R.
Le client n'a pas laissé de commentaire.Ericson A.
Le client n'a pas laissé de commentaire.Chad M.
Le client n'a pas laissé de commentaire.Renee H.
Michelle was amazing and very helpfulANTHONY M.
Cannot think of anythingROBIN D.
they were doing construction that day so it was a bit hectic and tool longer than normal.Robert S.
Pickup and drop-off staff were friendly and helpful.JOHN R.
Le client n'a pas laissé de commentaire.anthony K.
There was an issue about the availability of a trailer hitch ball and tongue. At first I was told I had to buy one. I cancelled the order. Several days later, I came back and the ball and tongue were waiting for my rental, and everyone was OK with it being included in the rental of the Pickup truck. Very happy everything worked out. One comment: It'd be really helpful if Corporate upgraded the software to make the store clerk's job faster. The nature of the biz calls for minimal staff, so when a surge of customers hits the wait can get really ugly.CHRISTOPHER C.
The manager/woman who helped me that day is AMAZING! She was so knowledgeable and at one point was helping 3 people at once a doing it flawlessly! She is the whole reason my experience was awesome! Give her a raise!!!!Bonnie A.
Le client n'a pas laissé de commentaire.CHANEL R.
The representative was very unprofessional. She had knowledge of the policy of the company and she and a very bad attitude. I were to call the 1800 number in other to get proper service. I will not recommend this location.SHANDAJEZEL R.
Le client n'a pas laissé de commentaire.ERNESTINA A.
Have someone come out with you to help you hook the trailer up.EDWARD K.
We were moved to a different location, first truck did not work had to get a smaller truck. Delayed our move by at least an hour when we had people waiting for us. Long lines not enough workers. First truck was so hard to drive we only made it to the first road and had to turn around. We could barely keep it in the lane. Trucks should be driven and maintained between uses and checked for safety. Young lady working yesterday and mechanic that came out were very pleasant and tried to help the best they could.Kevin E.
Le client n'a pas laissé de commentaire.Shawn A.
Le client n'a pas laissé de commentaire.SIRMARY R.
Le client n'a pas laissé de commentaire.Scott B.
Le client n'a pas laissé de commentaire.CARLOS J.
Le client n'a pas laissé de commentaire.Lisa M.
Improve on picking up phonesVICTOR T.
Le client n'a pas laissé de commentaire.Benjamin R.
my sales rep was ourstandingVincent G.
The Self Check-in system/app was confusing or buggy. When I arrived and let the app check in, it immediately presented me with a screen identifying my Truck number and the Key Lock box number (Not the code, just the number of the lock box). When I went to the lockbox, it was open and nothing was in it. A UHaul representative took a look at what the uHaul app was showing me and said the truck must be "over there" and go look for it. That truck wasn't over there. Coincidentally, the app refreshed and it should that UHaul was still verifying my personal information. After a few minutes, the screen refresh and a new messaged showed a different Lock Box Number, the code to that lock box, and no truck number. I went to the lockbox and found the key inside. I then used the truck number on the key to find the truck. No problem. Long story short, the app, when I arrived to UHaul automatically showed me some random truck number and a lock box number - both of which weren't correct. It was enough to confuse me AND the UHaul representative.Jason P.
I'd rather not sayWAYNE W.
The ignition was hard to turnAbhinandan C.
I reserved to pick up outside at 8am. The van was ready and waiting for me, but the process to be approved and pick it up took 45minutes. Just think it needs to be faster.Traci S.
We we're missing the appliance dolly that we rented. It was an old truck but it got the job doneGerry P.
Le client n'a pas laissé de commentaire.CRYSTA B.
Le client n'a pas laissé de commentaire.JOHN A.
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.JUAN M.
Excellent service à la clientèleANTHONY S.
Everything was fine until I picked up the van. The one woman was rude to me and acted as though I was stupid. I had no idea what to do and needed guidance. She didnt want to be bothered. The ladies when i reserved the van were nice and the young lady that checked the van back in was nice.MELISSA Y.
Truck kept saying flat tire. Check engine light on and the door wouldn't shut all the way. Yet they said it's good to goJEFFREY S.
Truck was not clean, the check engine light was on when I received the truck.Benjamin W.
Le client n'a pas laissé de commentaire.JOSEPH B.
Le client n'a pas laissé de commentaire.WAYNE S.
Le client n'a pas laissé de commentaire.ESAM K.
Le client n'a pas laissé de commentaire.SHARON C.
I was charged for fuel service and 5 gallons of fuel even though i clearly brought the truck back with more fuel in it than when I picked it up. luckily I took a photo of the dash when I dropped it off. Without the photo, I would have been scammed out of 55 $. i will not use this location again.THOMAS D.
Buy new fleet that is safe for your customers to drive. Hire staff that are professional and polite.JAMES R.
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