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Everyone there at I haul in Grand forks has alot of respect for people. I will always use I haul. Thanks you all for a great move I had.
Requested auto tow trailer that we were sent to another location to pick up. That location was late in arriving when it said guarantee to be on time when they give you a time for you to be there.
Make sure to inform people on how many miles you can drive!!! And what the penalty is!!
Make sure all employees understand company policies before telling customers they can make something happen.
50 min returning late, it costed me an extra day
Chad was great getting me hooked up and easy check in and out.
Friendly, helpful staff. Truck was clean and worked great. Very good value
One tire had a screw in it and was just about flat when we got the trailer then I filled it up and tried to get it the 9 miles back to tbe uhaul place but it went flat after about 4 miles. I tried to get roadside service which finally responded after over an hour and said it would take them another 2 hours to get there. I was miles from anything even the nearest tree and had to go to the bathroom and got damn hungry. My friend came by with a plug kit and an air compressor. We plugged the hole abd filled the tire with air. It was still leaking but I got it to the uhaul place where they replaced the tire. Hours and hours to respond when it's broke down along the road is unexceptable and dangerous.
Equipment was a little crappy but worked ok -- It was probably due for a overhaul
The Cargo area was dirty. Literal dry mud was on the cargo area floor. All of my boxes and stuff are got dirty.
It was a great experience!
The employees you have running your shop are the best. Very professional and kind. Thank you again for the fourth amazing transaction.
Made it effortless to return equipment
Everything was done as it should be, No Problems here.
The mirror on passenger side was so rusted it was not adjustable and I am a driver who relies heavily on mirrors, especially when backing up to drop the ramp. Also the box door was extremely hard to open and would stick when I tried to open. The man at the store tried to blame it on the cold weather. But I have rented in much colder and the doors were not affected. I suspected there is also a rust issue in the wheels the door. I have rented many a truck from 10 to 24' sized across this country and am familiar with them in all weather.
More sizes available. Wasn't able to fit everything in a long distance move now I have to throw stuff away because I can't afford another rental.
Excellent service!!!
Excellent customer service. Limited amount of selection but it fit my needs well.
You make the process very simple for both pick up and drop off. That is appreciated
I called the office and asked about a trailer. I called back within 10 min and said we decided to rent a truck instead. He said “ great, you can drop off a truck at your destination and it does not increase the cost†When we went to pick up the truck, they said you are required to bring it back here. When my husband explained the conversation above they said nobody here would tell you the truck does not need to come back. I understand they want more inventory at their location but I think they should of offered us some incentive since we now had to buy gas on the trip back. We did return the truck back 1.5 late, I understand the return time was in the paperwork but nobody told my husband a due time when we picked it up. We were busy moving that weekend and did not read the paperwork. He did not charge us for being late which was nice but we actually came back hours sooner then we planned because we did not know of a set time for the return. Thank you !
The employees lack any type of enthusiasm. The guy I reserved the van from sounded very bored when he was talking to me. If you don't want to be around people, don't work anywhere you have to talk to them. You don't have to be jolly, but at least don't act, look, and sound lazy.
Great employees. Was impressed in all aspects. Thanks.
no comment
just leave it alone the staff and equipment we're perfect
None that I can think of. They have all supplies needed for any trip.
Great people awsome service
Na
Great customer service thank you
Truck was in rough shape. Had a leak and steering was loose or wore out, Worked fine for my in town move but it might have been a tough one to drive on the highway. I did let the guys know what I observed on the truck. Great customer service, thanks.
N/A
I appreciate the speed in renting the truck and turning it back in. Emailing the contracts was a great idea.
Very helpful staff member
My experience was super fast and convenient! Just what I needed for my move!
It was a quick and easy drop off which made the whole process a lot better than I thought it might be.
The poor guy was buy himself checking everyone in then going to get the trucks. It was busy so he did a great job but shouldn't have had to do it all himself. I never did get my contract emailed to me.
service was excellent
Im using the same comments for both locations- The guys were awesome! Ive never dealt with ANY company where i consistently had such good experiences. Thank you!!
All good
was charged for two days but had van for less than 24 hours
sorry, I did not find anything at all to be an issue. Person I booked with was very professional and complete.
was under the impression I was receiving a portable u-box, was frustrated to find out that wasn't the case and has many issues being transferred to the GF office and was told 2 different times a manag
We had issues with the ubox showing up 2weeks late and damaged. Grand Forks was aware of issue. The manager called right away when it came in and the sfaff was very helpful when we got there.
