Customer Reviews for U-Haul of Grand Forks

Évaluation :

5

Everyone there was so helpful and AWESOME to work with. I would not hesitate to rent from there again!!!

Évaluation :

5

The only issue we had was that there was a small leak in the roof of the trailer along a rivet/seam line. We had some major rain happen during our move, which is how we discovered it. It didn't result in any major issues, but did leave us with a small wet spot on a mattress. The staff took my feedback and said they would do some testing of it, and make sure that the leak was addressed before the trailer was rented again.

Évaluation :

5

Staff did a great job.

Évaluation :

5

The staff was very courteous and helpful. Ensured every facet of the experience went extremely well.

Évaluation :

5

Nothing they were absolutely great to work with and did an awesome job making sure I was hooked up and safely ready for a long haul for the day!!!

Évaluation :

5

The staff were very helpful and friendly. My equipment was ready on time and in excellent condition. I would highly recommend this U-Haul location for everything

Évaluation :

5

The guy at the counter was phenomenal! He was incredibly knowledgeable and friendly. I can't remember his name (maybe Jake?) But he was the best!!!

Évaluation :

4

The young man who helped me had very good communications skills. He was courteous, clear and efficient in his instructions and questions. He is an asset to your business

Évaluation :

5

Amazing service!

Évaluation :

5

I was very impressed with the employees both while picking up and dropping off the trailer.

Évaluation :

5

The business location is small and difficult to get in and out of. I think you could double your business if it were in a more convenient location......or maybe had a pick up drop off location. The staff you have is GREAT.

Évaluation :

5

great exp. no problems. friendly service

Évaluation :

4

The employee that checked me in and out was very friendly and helpful.

Évaluation :

5

Staff was quick, and very helpful.

Évaluation :

5

Chad's team does an awesome job! They're very friendly, and always have clean, well kept equipment.

Évaluation :

5

Everything was so much cheaper than I thought it would be. I'm so thankful to save money during this transition. Merci.

Évaluation :

5

You guys did a excellent job of getting me in and out and on the road keep up the good work thanks

Évaluation :

5

Everyone there at I haul in Grand forks has alot of respect for people. I will always use I haul. Thanks you all for a great move I had.

Évaluation :

3

Requested auto tow trailer that we were sent to another location to pick up. That location was late in arriving when it said guarantee to be on time when they give you a time for you to be there.

Évaluation :

4

Make sure to inform people on how many miles you can drive!!! And what the penalty is!!

Évaluation :

1

Make sure all employees understand company policies before telling customers they can make something happen.

Évaluation :

1

50 min returning late, it costed me an extra day

Évaluation :

4

Chad was great getting me hooked up and easy check in and out.

Évaluation :

4

Friendly, helpful staff. Truck was clean and worked great. Very good value

Évaluation :

2

One tire had a screw in it and was just about flat when we got the trailer then I filled it up and tried to get it the 9 miles back to tbe uhaul place but it went flat after about 4 miles. I tried to get roadside service which finally responded after over an hour and said it would take them another 2 hours to get there. I was miles from anything even the nearest tree and had to go to the bathroom and got damn hungry. My friend came by with a plug kit and an air compressor. We plugged the hole abd filled the tire with air. It was still leaking but I got it to the uhaul place where they replaced the tire. Hours and hours to respond when it's broke down along the road is unexceptable and dangerous.

Évaluation :

4

Equipment was a little crappy but worked ok -- It was probably due for a overhaul

Évaluation :

4

The Cargo area was dirty. Literal dry mud was on the cargo area floor. All of my boxes and stuff are got dirty.

Évaluation :

5

It was a great experience!

Évaluation :

5

The employees you have running your shop are the best. Very professional and kind. Thank you again for the fourth amazing transaction.

Évaluation :

5

Made it effortless to return equipment

Évaluation :

5

Everything was done as it should be, No Problems here.

Évaluation :

5

The mirror on passenger side was so rusted it was not adjustable and I am a driver who relies heavily on mirrors, especially when backing up to drop the ramp. Also the box door was extremely hard to open and would stick when I tried to open. The man at the store tried to blame it on the cold weather. But I have rented in much colder and the doors were not affected. I suspected there is also a rust issue in the wheels the door. I have rented many a truck from 10 to 24' sized across this country and am familiar with them in all weather.

Évaluation :

2

More sizes available. Wasn't able to fit everything in a long distance move now I have to throw stuff away because I can't afford another rental.

Évaluation :

5

Excellent service!!!

Évaluation :

5

Excellent customer service. Limited amount of selection but it fit my needs well.

Évaluation :

5

You make the process very simple for both pick up and drop off. That is appreciated

Évaluation :

3

I called the office and asked about a trailer. I called back within 10 min and said we decided to rent a truck instead. He said “ great, you can drop off a truck at your destination and it does not increase the cost” When we went to pick up the truck, they said you are required to bring it back here. When my husband explained the conversation above they said nobody here would tell you the truck does not need to come back. I understand they want more inventory at their location but I think they should of offered us some incentive since we now had to buy gas on the trip back. We did return the truck back 1,5 late, I understand the return time was in the paperwork but nobody told my husband a due time when we picked it up. We were busy moving that weekend and did not read the paperwork. He did not charge us for being late which was nice but we actually came back hours sooner then we planned because we did not know of a set time for the return. Thank you !

Évaluation :

2

The employees lack any type of enthusiasm. The guy I reserved the van from sounded very bored when he was talking to me. If you don't want to be around people, don't work anywhere you have to talk to them. You don't have to be jolly, but at least don't act, look, and sound lazy.

Évaluation :

5

Great employees. Was impressed in all aspects. Merci.

Évaluation :

5

no comment

Évaluation :

5

just leave it alone the staff and equipment we're perfect

Évaluation :

4

None that I can think of. They have all supplies needed for any trip.

Évaluation :

5

Great people awsome service

Évaluation :

5

Na

Évaluation :

5

Great customer service thank you

Évaluation :

5

Truck was in rough shape. Had a leak and steering was loose or wore out, Worked fine for my in town move but it might have been a tough one to drive on the highway. I did let the guys know what I observed on the truck. Great customer service, thanks.

Évaluation :

5

S.O.

Évaluation :

3

was under the impression I was receiving a portable u-box, was frustrated to find out that wasn't the case and has many issues being transferred to the GF office and was told 2 different times a manag