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Beth B.Customer Reviews for U-Haul of Grand Forks
Testimonials From Recent Customers
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Person who served us this morning was awesome!
Mary S.Drove over 350 miles with a trailer recommended by your staff to discover it was unable to do the job. The trailer traveled empty both ways. It was an honest mistake but it would be good for all to remember that even if the trailer is 6 feet wide the door is not. That said this location has treated me well.
Mark D.I really appreciated that they warmed the truck up for me on a chilly morning.
Michele M.I specifically rented a uhaul for the ramp and furniture Dolly. Neither of which were available or included
Jessica F.Top Notch. Keep doing what you are doing is my advice
Tim D.I asked for them to change my trip that I need it for 2 days and it would be a one way trip, He said he would fix it and it did not get fixed.
Brandon M.Great accessibility and find ability
Larry T.The employee acted like he was high and then the U-Haul was running on fumes. We had to top off the tank before even going 5 miles and the brakes had to be pumped in order to work. There were also children's toys left in the U-Haul. When we've come to this location before we've always had a good experience but this time we were incredibly disappointed.
Janessa M.Chad was excellent to work with. He worked with me getting a hitch installed on my vehicle and was very polite, helpful and provided wonderful customer service. He is great asset to U-Haul!
Jodie B.More Staff
Don W.Everything was ready and on time.
Steven J.The truck's steering needs attention.
william M.This location does a great job. Well organized and will recommend them
Tim D.Inform client of anything that may be problems during use such as an unusual placement of gas fueling location on vehicle. And oddities in starting of vehicle. Great staff to deal with. Would highly recommend these services. Very easy to work with and gives options to find best and most reasonable price for user.
Judy P.Could not be improved. Staff at location were incredibly friendly and accommodating. The truck was clean and functioned beautifully. Made the experience so much easier and more pleasant than had been anticipated. I was exceedingly impressed!
Catherine M.Your counter rep was friendly.explained things well.
SCOTT W.Everything is excellent, just for higher prices and thanks to service customer a great experience.
Sahra A.I had to go there twice to make sure I had a rental. I reserved 8 days ahead and was told someone would call me to verify. Had to go back a couple days before the rental to confirm, then received a notice for the location and a call.
RONALD J.Very nice and busy location, a little tricky to get in and out of because of traffic. Staff are very helpful.
Don M.Great team. Ensured we were ready to go! Very appreciative of their help!
Jason M.Great as always from this store 👏
GARY S.Kind of upset at the overall handling of my rental I drove it from U-Haul to Menards past my house on the way back dropped what I picked up at Menards off at my house and went back to U-Haul total of 8 Miles I put $5 in gas in that's more than 2 gallons and you guys are trying to charge me for $10 a gas I am not happy
matt H.I was given the wrong vehicle after booking the right car one week earlier.
ABDULLAH S.Guy behind the counter was rude, the check engine light was on in the van. Tried calling the place several times about the vehicle I was renting and there was no answer
Lynn K.The cab smelt like pee (maybe ammonia?). The cab was also sticky and not very clean. Starting with only a 1/4 tank of gas was not ideal either. It's difficult to hit that exact amount on the way back.
Michael H.I was charged for an extra day, when I brought it back when it was supposed to, I am not happy.
Sharice A.Everything went fine
Richard H.Can't really recommend as there's only one in town and you won't have a choice. It isn't easy to figure out exactly what to do or how to turn in the vehicle and we had to work that out a bit. The guy was civil and sort of friendly though I suspect he was barely paying attention when we explained that there were issues with the truck.
Vernon L.They forgot to provide the weather covers for our U-Boxes, and the staff never answered the phone whenever we tried to reach them.
Maria R.I HAD A GOOD MOVE EXPERENCE
david W.Quick and efficient. Clean equipment. What more can you ask for.
Jacob A.Rien
Terry G.The lad that helped me was very kind and helpful.
Anthony O.Working with the people at UHaul in Grand Forks was great. They were very friendly and helpful.
matt B.The two customer service reps I spoke to both argued with me and interrupted me. No one offered me anything, nothing whatsoever, for my trouble. My blowout seemed about as much of a concern to the people I spoke to as a bad turn signal. After the blowout, we were able to limp back to Evanston WY. If we had been immobile, we would've been stranded on the side of the interstate for 7 hours. If the blowout had been on a front tire, I'm probably dead. When we got back to Evanston, to a licensed uhaul dealer called Timberland, an unhelpful young man unhelpfully told us to ‘call uhaul' which we already had done, and were on hold on the side of the highway for 45 minutes. Finally, after voicing my displeasure through a series of these idiotic surveys, in all of which I plainly stated that I did not want to be contacted, I was contacted by an area manager named Freddy. Wow. That was a pretty shitty rental, uhaul, and it cost me four thousand bucks. Not one person that I dealt with (two telephone customer service reps, an area manager, a disinterested uhaul employee and the guy that drove up from salt lake, not one of them offered me a dime for my trouble. Platitudes and reassurances only. So, I say again as I said vehemently previously: FUCK YOU You greedy assholes should all be ashamed of yourselves. Your negligence risked my fucking life and I couldn't seem to find anyone at uhaul that gave a shit. Fuck. You.
Scott M.I don't have anything to add for improvement. I will mention that Chad is very knowledgeable and was a great help with all my U - Haul needs and questions. Chad's U - Haul experience grants him the answer to your question before you ask.
Michael K.Everything worked well from the agent who originally got me setup to the actually use of the car transport to the agent who booked me back in when I was done! Well organized and friendly staff!!!! Good job!!
Mike V.I like the truck that I had it was great for me it did what I need it for. Thank you for renting it to me
LONNIE N.Staff was very knowledgeable and helpful! So we're those on the phone.
Cindy C.I don't think any hauling equipment is very clean on the inside, but it worked well and the staff was very accommodating.
Linda J.Long waiting times to pick up equipment due to usually one employee working that's not in the office
Michelle R.I was able to rent a fairly new van which was extremely nice to use
Jeffrey T.The guy at the desk when I picked the truck up was extremely helpful. Good suggestions, easy to get what I needed and get moving. Extension of my time with the truck was a seamless process as well, and return was equally smooth.
David P.Staff was very friendly and helpful. Great experience overall.
Darin L.Thank you for making it easy!!
Jackie B.Very fast, drive through drop off system, very quick & easy!!
paul martin K.The guys assisted with unhooking the trailer and were very kind and courteous.
ROBERT E.This visit went actually smoothly and the employee was friendly and helpful. Reason I'm giving it a low score is because 80 % a time there's never enough help and the website frankly is ridiculous. But like I said the employee who helped me this time was friendly and helpful
chris P.I would like to be able to rent a truck with cruise control. I understand that most likely there are bad drivers out there that do not realize that you cannot use cruise in icy conditions so they spoil it for those of us that know how to drive. I would not have used cruise control for the entire trip but once in a while when the "gas-foot" starts to get cramped it would be nice to have cruise in order to flex my foot a bit. I have only good things to say about the Grand Forks store. They are always attentive and know what they are doing. I especially use them for propane refills. I got good help when planning my rental from (John??? not sure if this is his exact name), Aaron, and Calob. It seems that the vehicles are in much better condition than "years ago" when I last rented a U-Haul. Keep up the good work.
Scott K.Aaron (sp?) is knowledgeable, friendly, helpful and great at helping several people at once.
Colleen M.i have been using this location in grand forks for 3 years now its about the 10th time..always courteious, always nice, decent, never a problem...yesterday, my taxi cab came..i had to pay, so the russian guy who works there says go go its ok we know you are regular customer..we will send it and pay...very decent people and respectful to the customer...thank you
clifford B.was under the impression I was receiving a portable u-box, was frustrated to find out that wasn't the case and has many issues being transferred to the GF office and was told 2 different times a manag
nicole b. | Expérience généraleWe had issues with the ubox showing up 2weeks late and damaged. Grand Forks was aware of issue. The manager called right away when it came in and the sfaff was very helpful when we got there.
mary b. | Expérience générale