Customer Reviews for U-Haul of Havertown

6 895 reviews

2 Township Line Rd   Havertown, PA 19083
(Rt 1 & 3)

(610) 789-0316

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(610) 789-0316

2 Township Line Rd
Havertown, PA 19083
(Rt 1 & 3)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

I dropped off my rental and hour and 20 min early due the fact the job took less time. However there was no credit given for an early return.

Gerald G. 
Évaluation :
5

Services rendered were superb.

RUPERT T. 
Évaluation :
5

I wish I got the names of two professionals that were helping one. One male, worked there and he worked with a female who could have been his manager. Either way, really great service. Merci.

STEPHANIE D. 
Évaluation :
1

You need to do a better job of listening. we reserved a truck for six days. you were not clear that you would only let us have it for 2 days . and then you were rude. We rented from your store for decades. Never again.

TREVOR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique S. 
Évaluation :
5

The truck was clean and the staff generally were friendly. I appreciate being allowed to extend my rental time without any added cost. It was impossible to contact the staff directly. It would be very helpful to be able to speak with a real person there rather than having to go through a general automated system or a website.

Mark M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANCISCO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARMAINE B. 
Évaluation :
5

Quick and easy, super helpful.

Francesca D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana R. 
Évaluation :
5

The staff are kindly

Joyce A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan G. 
Évaluation :
3

Mobile app checkin didnt work so I had to go into the office and have someone get me set-up to take the truck.

sara S. 
Évaluation :
4

I think the company's car rental service is simple and convenient, and the car is also very convenient. When I return the car, I just need to drive the car to the back door of the office. After a handsome guy checks, I can successfully apply for the return service. The lady at the front desk said that the receipt will be sent to my mailbox. Therefore, from start to finish, car rental services are very convenient, fast and simple. The most important thing is that it is very cheap. It only costs 19,95 $ for 24 hours. Other expenses are billed by mileage, which is also very cheap. Remind everyone, remember to fill up the car before returning it, because the mailbox was full when you borrowed it. The experience was great. I spent a total of about US80 $to move, including the US30 $petrol that I added to the car. Give praise!

JIANG CHUAN W. 
Évaluation :
5

my experience was very good. I would not change anything

EDWARD G. 
Évaluation :
5

What a friendly group of people. Happy to help with smiles and efficiency.

MICHAEL M. 
Évaluation :
5

Everything worked out, staff was courteous and helpful.

ABDUL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Y. 
Évaluation :
3

The office folks need to get off their personal cell phones and apply themselves to waiting on customers instead of acting inconvenienced. The guys outside are awesome.

Brenda B. 
Évaluation :
2

Retrain Jimmil Harrison to stop using the phrase, "Would you just let me do my job??!" I found his attitude most disturbing and demeaning.

Robert Y. 
Évaluation :
5

Très bien

Sahil K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLENN A. 
Évaluation :
2

have a closer location for pick up. be customer focused, u haul did not care about the out of the way location I had to do, no compensation, nothing.

CHARLES B. 
Évaluation :
1

You did not honor my reservation. When I got to the location the trailer was not available. They said come back in 2 hours. I called the main number who told me that the trailer had been returned and that they were 100 % sure that it was there now that it's two hours later. I drove the truck back out there it was not there. At this point it's two hours later and the help that I had hired independently to help me load left because they're two hours was up and I had to pay them 200 $for nothing. There was another trailer available at another location so I had to drive to that location and pick up the trailer. You do not honor your reservations they are worthless. I will never come back to that location again as the manager couldn't care less. And can do nothing about any of this. Never again!

CHARLES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS WILLIAM N. 
Évaluation :
5

I rented truck from this location before and the truck was ok . This time the truck was dirty inside and out. They tried do a quick clean but it was still dust on the dashboard, steering wheel, also the windows weren't clean inside and out. The outside of the truck needed a good wash. I wish I could get some of my money back from the truck rental.

ANNIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

Please make sure staff THOROUGHLY checks the cleanliness and drivability of vehicles before renting them. Implement a check system for engine fluids and tire pressure.

Kellie C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PHILLIP M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
3

Vehicle was beaten to death. Door rattled. Needed oil change. I was left with almost an empty tank. There was no reverse camera like on others I've rented.

Brooke W. 
Évaluation :
5

Check out and Check in process efficient. Chevy pickup was excellent vehicle. Handled well with smooth ride. No gas cap instead value opening fir nozzle was wonderful feature.

Mary H. 
Évaluation :
5

Excellent experience, as always!

Rich T. 
Évaluation :
5

The staff were all very good but the trailer was almost ready to be scrapped.

Christopher S. 
Évaluation :
5

Friendly and knowledgeable staff

LOUISE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emani J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
5

Awesome experience from friendly staff: Jemmil, Mark, The lady manager with the hijab provided superior service with a smile!

JASMIN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

M SUZANNE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAUREN F. 
Évaluation :
5

I appreciated the friendly and quick customer service on both pick up and drop off.

OLIVER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa G. 
Évaluation :
5

Only problem was trying to find a parking place for our own vehicle when we arrived. Otherwise, experience was excellent.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
4

Staff was helpful modifying a reservation but there was little explanation of how things worked, what to do once you had your key, etc. More "how to get started" information would be helpful. Staff handling the vans and equipment were helpful, too. All in all, a good experience.

GERARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breea G. 
Évaluation :
5

The rates were a little high

BRENDA B. 
Évaluation :
4

I had a problem later in the evening when I went to return the truck because of location services being turned off on my iPhone (apparently there's a special new way that this needs to be turned on in the iPhone that was not explained on the uhaul site). Because of this issue, I had to call customer service and it took much longer to drop off. The people at the site itself were very nice and helpful.

Aviva G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY S. 
Évaluation :
1

The agreed return time was 4pm however the cashier did not update the order and I was charged for another 24 hour. I had to pay the dues but was not allowed to keep the truck for the additional paid time. Cashier was very impolite and didn't want to hear anything about the issue.

MIKAEL V. 
Évaluation :
4

Computer was down and I never received my final receipt via email as promised. Other than that the fellow who met me at the return was courteous and extremely helpful.

Andrew Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YAZMEN G. 
Évaluation :
1

I requested a trailer and was told it was not available even though there was one in the yard. I asked my wife to called the store and see if it was available. I went back to the store and I made the rental with a different clerk.

CARL D. 
Évaluation :
5

Everyone on staff the day I picked up my equipment and dropped it off were very polite, helpful and courteous. Would definitely rent from this location again. Thank you for the eay move. Dan N.

Daniel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tauri D. 
Évaluation :
5

Nothing all good! However staff - Antoine is exceptional. Always very pleasant, helpful and attentive to customers needs

Stephen L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PRESTON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
1

U-Haul changed a 24-hour rental of a truck at one location to an 8-hour rental of a van at a different location (different vehicle, different location, different length of time). When we arrived, there NO vehicles at all. We went back to the first location and were able to get only a 2-hour rental there. We only were able to move a fraction of the things that we needed to move. We'll have to rent another truck next weekend, which needless to say, will NOT be from U-Haul.

Kyra R. 
Évaluation :
5

The front tires of the 20' truck I rented were bald on the edges because the alignment has not been adjusted. Because of the issue, steering the vehicle was challenging at times.

STEVEN J. 
Évaluation :
5

nothing was wrong with the location where the truck was pick up, it was just too far from where i make the reservation it was less than half a mile from where i am living and there were trucks there but instead they send me 10 miles away to pick up the truck i am very disappointed with the long distance because its was 10 miles away from where i am living, thats is dirty stink i check 3 days before at the original pick up point to confirm for sunday pick up and i was told that every thing was ago for sunday i say thank you and left only to get email on the saturday evening to say i have to go 10 miles away to pick up the truck i was very pissed.

Birty W. 
Évaluation :
5

Excellent service!

Sagi L. 
Évaluation :
5

Way to expensive for a less than 24 hour rental. Coordinate with AAA to allow coverage via AAA road side insurance. It would send more business your way, and allow AAA to pay instead of the customer.

DAVID T. 
Évaluation :
3

Hour long delay in pickup line cost me an extra hour of pay for the movers. Need to staff up better if you know there are a lot of pickups scheduled

Linda H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILLIP K. 
Évaluation :
4

Pickup and exit is confusing. Some items (i.e dolly) were not ready in the truck. Needed to pull to the tent. Then couldn't back up.

YASIN U. 
Évaluation :
4

I would rent again from Uhaul and form this location

Mohammed L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Be kind to the staff in-house, understand that whoever makes your reservation is not the physical location you pick up your equipment - this is a separate department. The staff at U-Haul of Havertown was so sweet to accommodate me, things could have been a nightmare but the staff was so helpful. thank you again.

JANE J. 
Évaluation :
4

I was promised an emailed receipt for the final charges and have not received same. Please send to mclevy2@comcast.net

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE K. 
Évaluation :
1

Worst customer experience in a long time. Reservation messed up, location changed, incompetent and rude employees.

Dave I. 
Évaluation :
3

Mobile check in/check out did not work either time. The wifi and network were not available so I was very unsure of process especially dropping off late at night.

Bonnie R. 
Évaluation :
5

the drop-off is very easy, the clerk took over and place it back into the slot. was stuck on their lot for an extra few minutes due to the "congestions" of all the trucks. overall, will recommend this to friends!

QUN-BIN X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

I arrived at 7AM on Saturday 8/21 and there was one woman working there. She is the hardest working woman I've ever seen. She was managing the entire facility on her own, hustling, and getting it all done with a professional attitude. Give this woman a promotion and a raise. She was very kind despite the overwhelming work load.

Ryan C. 
Évaluation :
3

Interior had heavy cigarette odor. Otherwise clean

Jeanne S. 
Évaluation :
5

This is my second time with this location. They are AMAZING! Fast, efficient, clean. Great people too.

PAUL M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kenne P. 
Évaluation :
4

The correct size truck was not at the location when I arrived so I rented a smaller one. I think the company should give some type of discount for the mix up as I had to make two trips to move everything since it was a smaller truck. Especially since we are non-profit serving the same community of students and teachers that this location operates in. Margo, the person who handled the rental was excellent - competent, cheerful, efficient, helpful. Give her a raise!

Raelyn H. 
Évaluation :
5

Everything was good. We had no problems

JOSEPH A. 
Évaluation :
4

Hi, I had a great a experience!! I would offer one suggestion and that is to provide a closing receipt upon the return of the vehicle.

Latisha H. 
Évaluation :
5

No improvement needed. Shannara bond the customer service representative did an amazing job to get me going in no time at all. She was extremely courteous and when I mentioned that I have hearing disabilities, she immediately adjusted he voice so I could hear her. You have a great employee in that young woman, I hope this review gets her some kind of recognition. Hats off to Ms bond

JOHN C. 
Évaluation :
5

Not be sp rigged about the return

Nichelle A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

they did a great job

ANTHONY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDICE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarizel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Non les évaluations ont été soumises pour cet établissement.

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