Customer Reviews for U-Haul of Hollywood

7506 évaluations

4550 Hollywood Bl   Hollywood, CA 90027
(E of Vermont Av)

(323) 666-7326

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(323) 666-7326

4550 Hollywood Bl
Hollywood, CA 90027
(E of Vermont Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The current staff at this location is the best there is. I've been coming to this location for years. Everyone I've met there is friendly, knowledgable and happy to help. Supy, Marcos, Rodolfo and Otto are fantastic. I only wish I'd made note of the names of the other wonderful members of the team. I will add their names to my next review.

JEREMY K. 
Évaluation :
4

The people that checked in me in were amazing, professional, efficient. The staff that checked the truck upon return was very abrupt and lacked customer service.

Ellen P. 
Évaluation :
1

Truly one of the worst experiences I have ever had with a car rental company. Had every other company not been out of stock, I would have never come to U-Haul. Incompetent people working at the front desk, my assistant had to pay for the rental that I had booked and put a card down for out of pocket because, when trying to troubleshoot via email/phone, the desk workers could not figure it out. Lastly, I never received an invoice/ receipt for the purchase, so now I have to chase it down in order to get my assistant reimbursed.

Dennis S. 
Évaluation :
5

Same!

VICTOR P. 
Évaluation :
2

Only by the third trailer hooked, we got what we booked. Took 1 1/2 hour to get our rental, check in was done online before pickup. Trailer wasn't washed. The worst is uHaul booking system, you moved me four times around to different pickup locations. This was the ladt time I will use uHaul.

BAREND V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather A. 
Évaluation :
3

The space was overly packed with cars - VERY hard to get out of the lot with my truck. Needs some work to figure out how to manage in/outflows of people and cars.

KURT D. 
Évaluation :
5

I've been going to this location for years. I used to dread going there because of the staff, from a few years ago. This current staff is very friendly and happy to help. I've rented three vehicles over the last few months and fill propane tanks for my home. I've been very happy with all of my recent experiences.

JEREMY K. 
Évaluation :
2

What a mess this place was. Trucks are parked everywhere and it was obviously overwhelmed. You have not a single person out there trying to help 4 trucks that came in at the same time.

Shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mervin V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felipe G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estela R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
5

the staff were great but they need more.

Dana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarred C. 
Évaluation :
5

Great. Nothing to improve. Thanks

INGRID V. 
Évaluation :
5

Great customer service super friendly staff!

megan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua M. 
Évaluation :
5

Quick service and very nice people

HIDLE B. 
Évaluation :
5

I worked for a car rental agency about 25 years ago and it was very pleasant to see the improvements that have been made to keep up with today's demand as well as possible fraudulent activity! Really liked the simplicity and the fact that I could snap a pic and update the correct mileage/cleanliness of the vehicle!

Renzo F. 
Évaluation :
5

The person who helped me check out was super sweet and fast :)

Jessica S. 
Évaluation :
3

It took 45 minutes to get my equipment. The first guy who helped me in the morning on the floor was really nice and helpful, but I am extremely frustrated by the fact that I was charged 0,99 $ a mile when I was quoted 0,89 $ a mile. I was also charged 6 gallons of gas, but only drove 15 miles, plus a 30 $service fee. I have tried contacting customer service for a refund but haven't heard back yet. This is not okay. At most, I should have been charged 5 $for one gallon of gas.

Joelle K. 
Évaluation :
1

The lot was really unorganized, and even though the gentleman working behind the desk was very helpful, the experience I had was pretty chaotic. Granted, a disgruntled customer came in and was being belligerent while I was there, but I've been to other Uhauls, and the communication, layout, and organization of this location seemed counterintuitive and unclear. A perfect example would be that I wasn't even told that I would be getting a text with information to fill out, so by the time I saw that I had to complete the contract on my phone, I had already left the lot.

BENJAMIN F. 
Évaluation :
3

I filled my gas tank to the spot I was told and Uhaul still charged me additional fees for gas. Not happy.

DYLAN L. 
Évaluation :
5

Service is very good the manager it's excellent I'm very pleased

OSCAR M. 
Évaluation :
3

Crowded lot, very difficult to get to and get the rental. No entry to the business, they have it blocked off, lot is full of trucks and trailers; no customer parking.

Jerry N. 
Évaluation :
2

Get your employees better training how to talk to with the customers using the appropriate language how to speak with the customer not like a street language and be more Friendly's

LUIS C. 
Évaluation :
5

Brayan was incredibly helpful. He gave me clear instructions on the best place to park and was very complimentary of the condition the Uhaul was brought back in. All around nice people!

Duncan B. 
Évaluation :
5

So easy helpful and quick!!! The gentleman who helped me was sooooo kind! Thanks agaib

Christina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriella M. 
Évaluation :
4

when I drove the van out of the Uhaul location the light to inflate the right rear tire came on. Not very impressed that any vehicle would require a customer to inflate tires. That should be taken care of before it is allowed to be driven off the Uhaul lot.

Diana T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

I didn't see anything that i would change. Merci

Marlene C. 
Évaluation :
5

Easy pick up and pretty seamless experience

Jamie S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William V. 
Évaluation :
1

I used after business hours drop off. The U Haul App did not have my rental registered and did not allow the app to work. I had filled the tank to original level and swept our dirt from van. I was charged 20 $for late drop off, 20 $for gas that said my tank was 1/4 full which it was not and 4 $o for cleaning. I tried calling and could not get through, requested a call back and have not received one, as well as emailing with no response.

Peter F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELIX U. 
Évaluation :
5

Everything was easy and fast! My first experience with U-Haul! Highly recommended!

Luiz Fernando C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
4

The employee named Austin was very kind and helpful when I picked up my uhaul. He helped me get the truck quickly and made my day much better than I had expected. Thank you Austin

Elke V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pin Sing C. 
Évaluation :
3

Area is to cluttered hard for any uhaul to get out if people bringing them in at the same time. Need one way in and one way out.

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN H. 
Évaluation :
5

Fast and easy service when I came to pick up on a Friday afternoon. The 9' cargo van was clean and available. Very happy with the help from this branch!

Katherine A. 
Évaluation :
2

The overall check-in process was extremely disorganized - I think that is partly due to the confusion of the app, I don't think it streamlines anything about the process and in fact makes it harder. When I arrived it was very confusing who I was meant to speak to, and after figuring that out was told to just head outside and ask for the keys. Somehow I was given the keys to the wrong truck, which I took off the lot and later caused a LOT of complication checking back in (cause I literally had the wrong vehicle). Also, the disorganization of the parking situation made it very tedious to leave. With vehicles stacked up in front of the exit I had to wait over and over as they ran around to find keys for trucks blocking my way out. Added so much time to the process. Maybe the location is just too busy for the amount of space they have, but worth driving to another location if you are looking for a smooth moving day.

Jessica E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Won C. 
Évaluation :
2

Way more expensive than what they said even though I used less miles than they predicted

Faye D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bing P. 
Évaluation :
5

Fantastic experience. Great staff and very easy to checkout and turn in the vehicle. Will absolutely recommend!

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jazmine G. 
Évaluation :
1

Fraudulent activity

Vanessa G. 
Évaluation :
3

The uhaul I rented had soap spilled all over the front passenger cabin floor, but I only needed the van for a quick trip so didn't complain. At least it smelled clean. Upon returning the van, I pulled up behind another customer who was greeted by an employee promptly...probably because the emploee was walking by. I waited for a solid 7 minutes at my van before walking over to the truck in front of me to find said employee sitting in the front seat on his phone. (This afformentioned employee was also receiving complaints from other customers and critism from coworkers in the time I spent getting my rental) I'm not here to tell anyone how to do their job, but I'm pretty sure drop off is supposed to be a quick process but this was clunky and frustrating at best. Ive been using Uhaul for years, coast to coast but this was by far the most quetionable experience I've had. If it wasn't for the sheer fact that this location is closest to my destination, I probably would go elsewhere.

Lauren B. 
Évaluation :
5

Very helpful, easy and fun workers

Tara K. 
Évaluation :
5

Great staff. Very customer oriented. Friendly and accommodating

CARL R. 
Évaluation :
5

Me agrado el trato amable de Sus empleados

Angelino M. 
Évaluation :
4

The lot was overly congested. The service was superb, at the front desk and in the yard. The workers were attentive. efficient and kind.

Amiram A. 
Évaluation :
5

Rene was most excellent. Very kind, helpful, professional and fast. Supatra was also fast and efficient. Merci.

GLENN S. 
Évaluation :
4

I could not get the mobile check-in to work.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason D. 
Évaluation :
5

Great staff, super friendly, I was able to get some ratchet tie downs there as well. I wish there were ramps available. Home Depot has ramps in all their trucks and vans, so I assumed Uhaul did too, but I had to go out of my way to get one.

Kaitlyn M. 
Évaluation :
5

Well done and my checkin guy (sorry but forget his name) was great.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITT A. 
Évaluation :
5

Great staff everyone was polite and genuinely nice!

JEFFREY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan A. 
Évaluation :
5

Everything was great. Good customer service, and a quick and easy pick-up/drop-off process.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturo H. 
Évaluation :
5

Brian was awesome and courteous.

benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole G. 
Évaluation :
4

Need two people in the office. Especially in the morning. I waited 15 minutes to check in.

Gerard C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Great service.

Byron Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
3

Pricing sucks

JP W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabil S. 
Évaluation :
1

Horrible staff. Awful experience. Some guy named Brayan almost tried to fight me and he yelled at a girl. He should be fired before someone gets sued. The guy inside helping me at the desk called the girl who got yelled at by Brayan a “cunt”. It was the worst customer experience I've ever encountered.

AARON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariana K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA M. 
Évaluation :
1

Uhaul initially provided a pick up location that was out of the area. Then, U-Haul provided a drop-off location that was out of the destination area and the wrong address.

Dean E. 
Évaluation :
5

Friendly and very helpful staff.

AUSTIN DOUGLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
5

Every member of the staff was knowledgeable, friendly and helpful. They made the rental quick and easy. Overall excellent service. I definitely will return any time I need to rent a truck!

STEPHANIE D. 
Évaluation :
3

Make sure truck are well maintained and taken care of before somebody drops over half a grand to use it.

Andres M. 
Évaluation :
1

The workers were EXTREMELY disrespectful, I paid for a dolly & did not get one.

Haley W. 
Non reviews have been submitted for this location.

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