The staff here is always amazing
CARLOS CCustomer Reviews for U-Haul of Huntspoint
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
simple and easy. Staff was helpful
SHAMERNA GGood service
Adama KBsvbsjbvsnjscvsj
ALEXANDER LThe truck broke down an hour into having it. They sent a guy to come and fix it which took 2 hours for him to come and he couldn’t fix it. Then I had to wait another 3 hours for the tow truck and U-Haul still charged me for everything and a late fee for not bringing it back which I told them it broke down. And they are trying to charge me for the tolls. Horrible experience and I still haven’t got my money back
Luis RFood Customer Service
Amanda MCheck the vehicle before renting Just to make sure everything is ok The one I use need a mofler
Juan mEverything was amazing
Juan TI don’t know what are these other charges coming out my account. It’s like it’s robbery!! Like wtf!
Patrine JVery good and comfort
Juan TStephanie has been a great help
ADRIAN CThank you!
Jeffrey HGood service
jesus qThey don’t have to improve for the next person. They were very professional paperwork was done less than 15 minutes. They walked me through their trucks to show me the sizes that was a plus so for me they don’t need to improve like I said they were very professional
carlos cit was very simple and easy to rent a 10 Ft truck the employees are very helpful and informative
angel mNothing 👈👍
JOSE GVery helpful
PAUL AExcellent service
Jonnathan AIt would be great if the trucks had atleast 1/2 tank
MARGARITA Agood service
Belarminio JNothing. Everything was good.
JULIUS LNice van rent a again
Phillips HOver Night drapoff
ELADIO RCustomer service very nice and very professional
Rafael SExcellent goooood
CARLOS MGreat location clean reliable rentals
Kenneth PContinuar con la misma calidad de servicio
Rafael EThe workers were very helpful and nice
Brittany FOwner is a pleasure to do business with.
jack dThank you to the wonderful staff that work at the U-Haul place. When I was there to pick up a vehicle, excellent service, reliable confidence and responsible\n Vehicles was excellent, clean vehicles.\n Professionalism Thank you very much team
Arnyel CThe staffs were friendly and helpful
Florentino MWhen I returned the truck rental, I was approached by the manager, Stephanie. She jumped up to the truck cage and stated that the truck needed to be washed. I explained to her that I transported furniture, broom swept the cage and returned the truck quickly . Stephanie was rude & unprofessional in her delivery of trying to explain why the truck needed to be washed. I had to take the truck to wash out the cage which was upsetting and time comsuming. When I returned the truck after washing it out, another truck was returned dirty and was accepted with out a problem. Horrible service
marc jStaff are accommodating and helpful. They have patience to new customers and the place is well organized.
Rodante RHi some trucks need repair front end subpation ride.
Francisco qExceyservise
ALOMDRALEE BI think you are all ready set with good services
Isauro LExelent
TEOFILO AIt’s good
IVAN MExcellent service again with amazing staff
Arlene HQue tengan a alguien que hable español
omar svery good
Theodros GGood service picking up truck...from location.
Francisco qAt this particular location, i think would improve service is that a line should be formed but instead there are 3 counters and only 1 person inside doing multiple things so when you enter you dont k ow that its a line and you miggt be skipping someone who was there because you cant determine that there is a order in place...Thats not a knock on the worker because the guy who helped me did an excellent job, he had 3 people sitat these counters and he helped each one at the same time ...Great customer service and an excellent example of worker dedicated to his career..
JOE ETerrance was very professional & extremely helpful
Arlene HThe representative who attended me was highly distracted trying to serve two customers at the same time. I was annoyed about that and told him to just attend one customer at a time since I did not want him to make a mistake with my reservation. Also, the $19.95 in town fee is misleading - you don't just charge that small fee. I was not told that I had to refuel and was charged another $10.88 for the gas used. What a ripoff. U-Haul should be more transparent and clear about all charges to avoid distasteful surprises at the end. I was finally charged almost $100 for a short rental of a few hours. I am not happy to pay so much money.
Juan ZMia & T are very helpful every time I see them. They are a respectful and courteous set of people. Any issues they address it immediately.
VERRONM TThe best tent truck company in the city
BARTOLO CGreat customer service
JANICE JExcellent service, easy to go through at this location. The associates that helped me out with this rental was great. I will recommend Bruckner Blvd if you need a rental. I had a very bad experience going into another location, the one on West Farm, service was terrible, not help at all.
Maria AHave coffee available.
Carlos SEverything perfectly
Jared AStaff was knowledgeable and very quick, the trucks need to be checked for gas levels, mirrors need to be checked for bounce stability due to rough roads, tires need to be checked for air pressure
Ricardo FThe employee that helped me was fantastic. He handled me and 2 other clients and still made the process fast and headache free. Same experience when I returned the truck to the same employee. Unfortunately I don't remember his name.
jamal dNothing. The customer service representatives were very helpful. Their attitude showed they were happy where they worked and enjoyed helping customers.
John RCharge extra for gas ⛽️ drove like 7 miles
Mdashfaq CEasier pic up and drop off on the app. Update app to accept international address.
Wanda AThey have poor customer service and treat customers with a bad attitude.
Abdulghani YHad wait to get it . Was 2 jr later from time then got call from original time i put ent of rental and was told my time will chamge since not my fault.
Wendie ROk
Marco RNothing everything was excellent
edward REstá muy bien
FRANCISCO mStephanie was great to deal with.
John NGreat experience. Fast installation. Very professional.
Mary SThey were quick, friendly, informative and efficient.
natali sThe drop off attendant was super rude and disrespectful and not helpful
Clarence TI’m sorry I don’t remember the guys name but he had dreads!! He was awesome! I rent a truck every year around the same time and in the past the women that use to work at this location had a bad attitude. I’m glad they got some good help! See you next year!!!
Ebony SI like to say the front facing staff is always awesome. I think the girls name is Nia or Stephanie is great. They always very helpful for me. Thank you guys. I appreciate the help.
Victor GTodo muy bien 👍
Luis A