Évaluations des clients U-Haul of Huntspoint

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Huntspoint

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ORLANDO P. le

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Na

Tyrone B. le

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Fuel was less than 1/4 full.

JOSE N. le

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Nothing everything was 100% satisfied

CARLOS N. le

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Everything was great Thank you

EVELYN F. le

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The service was good , I find price is a little to high

LILLIAN M. le

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Keep the outside of the vehicle clean please.

JULIO S. le

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Everything was smooth

SAMANTHA C. le

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I wasn’t informed about the share the location when dropping off the car. I dropped it off earlier than the time I used it and was notified when my rental was suppose to be dropped off and share the location and I was already home And charged a penalty fee for not being at the right drop off location.. I believe i should have been informed This before leaving the lot!!

Jackson A. le

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Le client n'a pas laissé de commentaire.

DESIRE M. le

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Le client n'a pas laissé de commentaire.

MARKUS S. le

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Thank you

Piaje B. le

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I would always do business at this location, the staff here is amazing!

Brandon K. le

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The truck wasn’t clean and the marks on the truck weren’t marked off. Had to tell the employee to mark them. The employees were professional and courteous.

Andre M. le

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Le client n'a pas laissé de commentaire.

MERCEDES M. le

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Le client n'a pas laissé de commentaire.

ILIANETTE M. le

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A bigger lot, it’s a small place

MICHAEL G. le

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This entire experience with uhaul was awful. Your online reservations is good for nothing as it leads you to believe you have been secured the vehicle of choice at a certain location. In my case I learned thru verifying the day before that was not the case. Then switched reservation to the Bronx location (so inconvenient) only because they committed to fulfilling our reservation -10ft truck ONE WAY only to find out THE DAY OF that they were unable to fulfill the reservation. Desperate, as we had arranged for freight elevator access in our building for that day, we ended up taking a local truck and had to be extremely inconvenienced in both times and money to return the vehicle back to the Bronx even though we never had that intention. The minimal accommodation in reducing the price was pathetic. The additional tolls and gas to return the truck, not to mention our time, exceeded any gesture the location made. To boot, we still have additional charges appearing in our credit card that we are hoping to get resolved. Moving is so stressful enough and if uhaul is unable to fulfill its commitments then how and why are you still in business? We have an additional move to take place next week and we are using enterprise. Mark my words we will NEVER use uhaul again and we will make sure we influence everyone in our communities to do same. This review is about uhaul as a corporation as much as it is about the local hub we rented from.

Esperanza Q. le

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We had a very good experience. The customer service was awesome, they were polite and fast

OSCAR G. le

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Le client n'a pas laissé de commentaire.

Richard K. le

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Have trucks available in all locations even if it means your staff has to transfer them

Melvin B. le

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First When u made the reservation I was told I can park there. Then I was told I had to move my car cause it was a small property although it wasn’t. I was also told I would be able to rent a dolly when I got there they didn’t have any dolly’s for rent only to buy so I asked the Assistant Mgr if he would allow me to rent a dolly which cost $7 he told I can only buy it cause he would lose to much money. The dolly cost $19.99. If he used his brain he would have made the place a lot more money cause he could have rent the dolly out all day cause they didn’t have any to rent. Third I got there at 7am where the lady behind the counter was eating breakfast while trying to take care of me very rude. The last thing was the truck I rented was dirty where we was suppose to put furniture in. If I ever have to rent a truck again it won’t be with u- haul and if I had no choice it would not be at that location

Ruth K. le

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If a customer orders specific items to be picked up at your location, have those items ready at the time of pick up, rather than making them wait over an hour for you to go to another store to pick up those items. My movers were waiting an hour and a half for me to arrive, and I had to pay them overtime.

Jose R. le

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Just need to be clean

KEENAN S. le

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Le client n'a pas laissé de commentaire.

Ezra H. le

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Truck cab was extremely tight. For long distance extremely uncomfortable. For people who are not experienced drivers could cause an accident due to cramped cab. Also no cruise control. Good for short moves not long distance. Aside from that jacking up the price double for Xmas is sort of messed up. Happy holiday.

Carlos A. le

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NOTHING EVERYTHING WAS GREAT.

Shannel M. le

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Excellent staff, very professional, understanding, excellent service.

angelo B. le

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Hello, I would suggest making each customer aware that locks that come with the vehicle do not all work. My lock didn’t work and unfortunately it wasn’t until I got the truck home that the lock wouldn’t close, thus putting my items loaded at risk of theft. I was never compensated for this error, nor did the associates attempt to offer anything for my trouble. Instead, I was told the next day that the U-haul location sells locks or that customers have the option of using their own lock! This was Never mentioned to us Prior to renting a truck when it would have been helpful. I would not recommend this location to others.

BARRY O. le

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Thanks

Bisnauth R. le

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Le client n'a pas laissé de commentaire.

Tiffany C. le

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Everything was Great

DWENDELL G. le

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Le client n'a pas laissé de commentaire.

Roal L. le

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I just want to say Thank you for your customer service which extends from the moment I placed my reservation to when I turned the vehicle back .

mirtha N. le

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Space is a bit challenging for enetering the parking location as customers are doing drop off at same time but customer service is good.

RAFAEL P. le

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Truck stank of cigarette smoke No amount of air freshener can hide it

Vanessa T. le

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Le client n'a pas laissé de commentaire.

Grace B. le

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Everything was excellent I love how the truck drove n excellent customer service A+

Malvin R. le

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Le client n'a pas laissé de commentaire.

Idis B. le

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Le client n'a pas laissé de commentaire.

ROBERT S. le

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Le client n'a pas laissé de commentaire.

carlos R. le

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Le client n'a pas laissé de commentaire.

MARKUS S. le

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1365 Bruckner boulevard is the best u-haul truck in the bronx service with me always very good

DAMIYR B. le

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Have a few parking spaces for customers checking in.... even if theyre limited timed. Thatll help encourage the employees to work expeditiously

Adrienne S. le

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Le client n'a pas laissé de commentaire.

ANGEL M. le

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Le client n'a pas laissé de commentaire.

DAISY C. le

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Le client n'a pas laissé de commentaire.

NELSON S. le

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Le client n'a pas laissé de commentaire.

JOSE F. le

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The lady who helped me was Amazing

MAN SOOM L. le

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Le client n'a pas laissé de commentaire.

Marcelle J. le

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First I reserved a cargo van but because I was paying cash they told me I can't rent the cargo van that I had to get the truck. The truck I received was filthy inside and out. Upon returning the truck the female employee was smoking a cigarette while I was talking to her during the check in process. When it came time to pay for the rest of the rental I waited almost 10 mins to find out that I can't use my debit card because I paid cash when I picked up the truck. Customer service was terrible. No one explained any terms and conditions. I'll never rent here again!!!

noe P. le

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Le client n'a pas laissé de commentaire.

Barbara G. le

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The U-haul truck that was given to me had nasty water inside of it, located on the top left hand side of the Cabin.I bought it to the attention of the Customer Service Rep prior to me taking the truck off the lot. He stated that this truck was the only truck available at this time, he saw the water inside of it and gave me a drop cloth to put over the water. I had no other choice but to take this truck because I really needed it. I don't understand why the truck was not inspected prior to me arriving to pick it up.

Wilfredo C. le

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Le client n'a pas laissé de commentaire.

TYRAE A. le

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More up dated trucks it was an old truck

Tyrone S. le

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Tell the truth and own to your mistakes. Never using uhaul again...

Eddy M. le

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Le client n'a pas laissé de commentaire.

Joseph F. le

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Le client n'a pas laissé de commentaire.

HMZA A. le

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Super easy and convenient.

JORDAN T. le

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You knows what you are doing so keep it up

Omar C. le

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Just continue the good service I received. Very helpful staff

Charles A. le

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Le client n'a pas laissé de commentaire.

MICHAEL M. le

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Le client n'a pas laissé de commentaire.

LEANDER D. le

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More positive attitude. Try to help resolve issue

Eder L. le

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The customer service rep was very helpful and courteous at the counter. The only issue was tha the equipment was dirty. They had left a lot of Contruction debris in the trailer.

Jerry W. le

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Le client n'a pas laissé de commentaire.

Jaime B. le

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Le client n'a pas laissé de commentaire.

FABIAN M. le

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Le client n'a pas laissé de commentaire.

Rejaul C. le

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Le client n'a pas laissé de commentaire.

Herbert B. le

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Better customer service

JORGE S. le

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Great location y excellent customer service

Jose B. le

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Le client n'a pas laissé de commentaire.

Walter W. le

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Le client n'a pas laissé de commentaire.

Caridad R. le

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Everything very good

jorge S. le

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Thank you for your help. Workers was helpful and friendly.

Yvette T. le

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Le client n'a pas laissé de commentaire.

VANESSA V. le

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Le client n'a pas laissé de commentaire.

SYDNEY B. le

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Le client n'a pas laissé de commentaire.

GINO C. le

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Le client n'a pas laissé de commentaire.

IVAN B. le

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Make prices for gas mileage more reasonable

MARSHA T. le

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Le client n'a pas laissé de commentaire.

Troy M. le

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Le client n'a pas laissé de commentaire.

GEORGINA G. le

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Le client n'a pas laissé de commentaire.

MILAGROS N. le

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This is my second time using this location. The first time the staff was so helpful and kind. They took the time to explain the process and even answered other questions. That's why I returned. This time around, I was met with superior customer service, the staff is professional, knowledgeable and are friendly. Thank you. Millee Nogue

JAMAL H. le

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Le client n'a pas laissé de commentaire.

Edwin C. le

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Le client n'a pas laissé de commentaire.

Karina B. le

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Le client n'a pas laissé de commentaire.

Beverly T. le

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I received a e mail saying only four hours rental which I thought I had it for longer.

FEDERICO R. le

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The lady that help us was very rude i think her name was Melissa. Every time we asked a question about the truck it seem to bother her, she just wanted to rush us out i would not recommend to any of my friends.

Leslie E. le

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Le client n'a pas laissé de commentaire.

Nayda B. le

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My pick up location was changed twice. My preferred location was 5 minutes from where I was moving. The location that it was changed to was across town. On top of that my rate went up and to make it worse they had no more furniture dollys.

Denise R. le

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Le client n'a pas laissé de commentaire.

Peter B. le

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Vehicles could’ve been better cleaned inside/outside. Dashboard and vents very dusty and exterior was covered in bird droppings. Glass was dirty and very foggy to see out of. Overall, staff was friendly and very helpful.

virginia L. le

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Thank you for your service.

christina O. le

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Le client n'a pas laissé de commentaire.

Adekunle P. le

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Le client n'a pas laissé de commentaire.

German D. le

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Excellent the only thing that U Haul should do to get more customers is to add loading ramps to the 10' trucks, without this feature loading and unloading was a hard task. Especially if you are a senior citizen or handicapped.

lucretia M. le

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Le client n'a pas laissé de commentaire.

Adriana C. le

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Le client n'a pas laissé de commentaire.

Fidel B. le

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I would like that as we recommend their services they will also give us a discount for being frequent customers

Harold J. le

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Excellent customer service, Equipment in perfect condition. A total pleasure and made moving smooth.