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Daljit R.Customer Reviews for U-Haul of Kings Canyon
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service
Kheng V.Customer service was great
victoria G.Always fast
Nyhia L.Our service representative was excellent.
Anthony M.I have seen the respect employees demonstrated and the care the gave me it meant a lot.
Andrew B.Employees were very nice and professional. Made me feel welcomed. The two younger gentleman were very helpful.
David D.Made my moving experience great. Very friendly staff. Quick to get me in and out. Very happy
Sonia M.No changes, personnel super friendly
Victor C.This is my go to location. The team is efficient and professional.
DAO V.Thank you to the manager there. Listened to my issue and I was charged for an extra day which shouldn't have been the case and he was able to fix the issue for me. Merci
Thai H.I had taken a picture of the gas when I got home a mile away because I forgot to take it when I got in the truck. When I returned the truck later in the day, I wasn't able to use the picture due to the time being almost 2 hours later. I wouldn't lie about it. So I was charged 10,88 for gas. Please have your employees double check the gas in your trucks.
Percilla E.Store staff is very professional and customer friendly. It's your phone customer service that stinks! Let's not forget the countless wait time waiting to speak with someone.
Matthew M.Great job great crew that's why I keep going back you have an excellent crew that work at that location number 10 rating
David H.Side mirrors could not be adjusted causing a driving hazard. Gas tank was on empty and had to get gas immediately.
CONNIE R.Employees were very helpful.
Ivan T.Great service
Vick A.The trailer that I rented had 2 long screws on the rear door sticking out. Someone screwed on the license plate on the back of the trailer with really long screws. When the rear door fold down the screws face up. I steps onto one of those screws puncturing my shoe and my feet. I brought this up to the location employees and all I got was “ We're sorry†would it been nice to be compensated for my injury cause by the negligence of an employee!
Bernie Z.The only thing that was wrong was when I called the on the phone they said I could pay cash. When I got to the U-Haul place I had to put a card on file. I had a card but with no money in it so I had to go to the bank and load up my card but it would have been nice to just go straight there and pick up the U-Haul with no other issues which was the except only a card so the people on the phone need to let them know you can pay cash but you need a card to hold until you get done then you pay cash. Other than that they were great nice clean place friendly people working hard
ESPERANZA G.Have better drivable trucks that don't run like army tanks !!
Alphonzo P.Great customer service!!
Michelle H.Nothing the manager was very helpful tanks
German A.Service was slow, location cramped
Julian F.The employees were very helpful and friendly. It was an easy rental experience.
Judy K.Waiting in line took awhile but the guys working were doing their best.
BE Y.The staff helped me set up for a out of state move thank you for all your help and support. You made it so much easier!
steve B.Great kind service. Christian is always so kind. Great man.
Robin K.No problems
Sterling T.Send me my deposit back please
Janet D.This location is the best!! The employees go above and beyond, which is why I ALWAYS rent from this location.
Jennifer M.I understand it's policy to return the rental where we pick up from but it is very inconvenient plus it adds more to the mileage.
amanda M.It was so easy to get it and out
Yesenia H.Manager is great. I'd go back because of him. This is Fresno propel are anti social. Courtesy and basic communication go along way
Victor V.There was a manager there I'm assuming he was a manager because he was counting out a teal when I walk into the lobby so he was done he asked if he could help me and I said yes and he went out to inspect the U-Haul but someone else came in a Mexican young man I think he has a tattoo on his face maybe his name is Steven not sure but he said oh so is he checking you out and he was asking about that manager person and I said well I thought he was but he's sitting in the driver's seat and he's talking on the phone and smiling so the young man said well he's been here for 10 years he's probably talking to a manager and everybody here is like family I did not like that response I'm glad that everyone's like family but it should not be on my time and the young man said you know what you're right and he turned around and he walked out and he told that man what I said because the man got out of the car and walked away still on the phone still laughing and the other young man the Mexican young man probably with a tattoo on his face is the one who finished checking me out so no I will not recommend this you hold anyone your customer service at this store with that one manager definitely needs improvement thank you for giving your customers an opportunity to express our experience
Tiffannee R.It was seamless and the 2 employees at this location that were there at 11 am we're nothing but professional and helpful 5 stars!!
Cheryl B.Drop-off was easy. I tried to use the app to return the truck, but was not successful establishing an account. So the rep came out to help us and we were on our way after that.
NIKKI T.David was professional and friendly
Angela M.very friendly and helpful.
Michelle B.Fast and easy check-in. Pleasant staff person.
Katherine A.Excellent service à la clientèle.
Carlos C.It's the fuel, that when return, we top off more than when we first pick up
KONG X.Nothing service was great
Rudy J.Better maintenance, sanitation, check all settings for correct information of truck- gas, mileage, etc., so customer's will not be over charged or have to prove error's.
Fidel D.Truck was clean and ready for pick up. Customer service was friendly. We were in and out in 10 minutes. If needed, I will use this location again
David G.Rental pickup time was delayed by an hour because of improperly maintained equipment.
Uriel C.The two gentleman that helped me out were extremely friendly and very respectful. They helped me out make it a very easy experience.
Jed N.I don't remember one of the guys names but Steven and the guy that rang me up were so very polite and provided excellent customer service. Very impressed. Will definitely come back to this location. Everything was fast and super easy. Return and pick up was excellent.
Tiffany D.Everything went smoothly customer service was great no complaints on anything.
ADAM P.Please contact me about my broken items. DANIELLE GLENN 559.942.0052
danielle g. | Expérience générale