The trailer that I rented had 2 long screws on the rear door sticking out. Someone screwed on the license plate on the back of the trailer with really long screws. When the rear door fold down the screws face up. I steps onto one of those screws puncturing my shoe and my feet. I brought this up to the location employees and all I got was “ We're sorry†would it been nice to be compensated for my injury cause by the negligence of an employee!
Bernie Z.Customer Reviews for U-Haul of Kings Canyon
Testimonials From Recent Customers
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The only thing that was wrong was when I called the on the phone they said I could pay cash. When I got to the U-Haul place I had to put a card on file. I had a card but with no money in it so I had to go to the bank and load up my card but it would have been nice to just go straight there and pick up the U-Haul with no other issues which was the except only a card so the people on the phone need to let them know you can pay cash but you need a card to hold until you get done then you pay cash. Other than that they were great nice clean place friendly people working hard
ESPERANZA G.Have better drivable trucks that don't run like army tanks !!
Alphonzo P.Great customer service!!
Michelle H.Nothing the manager was very helpful tanks
German A.Service was slow, location cramped
Julian F.The employees were very helpful and friendly. It was an easy rental experience.
Judy K.Waiting in line took awhile but the guys working were doing their best.
BE Y.The staff helped me set up for a out of state move thank you for all your help and support. You made it so much easier!
steve B.Great kind service. Christian is always so kind. Great man.
Robin K.No problems
Sterling T.Send me my deposit back please
Janet D.This location is the best!! The employees go above and beyond, which is why I ALWAYS rent from this location.
Jennifer M.I understand it's policy to return the rental where we pick up from but it is very inconvenient plus it adds more to the mileage.
amanda M.It was so easy to get it and out
Yesenia H.Manager is great. I'd go back because of him. This is Fresno propel are anti social. Courtesy and basic communication go along way
Victor V.There was a manager there I'm assuming he was a manager because he was counting out a teal when I walk into the lobby so he was done he asked if he could help me and I said yes and he went out to inspect the U-Haul but someone else came in a Mexican young man I think he has a tattoo on his face maybe his name is Steven not sure but he said oh so is he checking you out and he was asking about that manager person and I said well I thought he was but he's sitting in the driver's seat and he's talking on the phone and smiling so the young man said well he's been here for 10 years he's probably talking to a manager and everybody here is like family I did not like that response I'm glad that everyone's like family but it should not be on my time and the young man said you know what you're right and he turned around and he walked out and he told that man what I said because the man got out of the car and walked away still on the phone still laughing and the other young man the Mexican young man probably with a tattoo on his face is the one who finished checking me out so no I will not recommend this you hold anyone your customer service at this store with that one manager definitely needs improvement thank you for giving your customers an opportunity to express our experience
Tiffannee R.It was seamless and the 2 employees at this location that were there at 11 am we're nothing but professional and helpful 5 stars!!
Cheryl B.Drop-off was easy. I tried to use the app to return the truck, but was not successful establishing an account. So the rep came out to help us and we were on our way after that.
NIKKI T.David was professional and friendly
Angela M.very friendly and helpful.
Michelle B.Fast and easy check-in. Pleasant staff person.
Katherine A.Excellent service à la clientèle.
Carlos C.It's the fuel, that when return, we top off more than when we first pick up
KONG X.Nothing service was great
Rudy J.Better maintenance, sanitation, check all settings for correct information of truck- gas, mileage, etc., so customer's will not be over charged or have to prove error's.
Fidel D.Truck was clean and ready for pick up. Customer service was friendly. We were in and out in 10 minutes. If needed, I will use this location again
David G.Rental pickup time was delayed by an hour because of improperly maintained equipment.
Uriel C.The two gentleman that helped me out were extremely friendly and very respectful. They helped me out make it a very easy experience.
Jed N.I don't remember one of the guys names but Steven and the guy that rang me up were so very polite and provided excellent customer service. Very impressed. Will definitely come back to this location. Everything was fast and super easy. Return and pick up was excellent.
Tiffany D.Everything went smoothly customer service was great no complaints on anything.
ADAM P.Customer service was great
Felix V.Manager Christian and his whole staff are all courteous knowledgeable and professional. They handled my reservation both pick up and drop off in a safe and timely manner. Great job! Christian and his staff represent uhaul very nicely. Jess Aguirre
JESSE A.The drop off can be closer to where the person live There were two UHauls located in our community and we were schedule to drop off miles across town
Joseph G.The lock on the Uhaul was not in the best condition upon pick up. Otherwise, customer service was great!
Joseph R.Service was excellent
Carmen T.Fuel light was on when I picked it up. Outside of the van was so dirty I was embarrassed for you. That is your company name on the side of it
Gary W.no issues to report
Paul C.Great people
Fred M.Hire Me🤗
Lakisha R.Your doing just fine.
JOE M.Very busy location but organized and efficient!
Marsha S.Using the App for 24hr pick up was a nightmare. The person on the IM chat foe verification was slow and not very helpful. I would not recommend ever using this feature. Truck also only had a quarter of a tank when I picked it up
Asher S.Easy and smooth transaction all around. Great service.
Juan T.Bien
RICHARD S.Very good attention everything good thank you
Adrian V.The men working there were very helpful snd friendly.
TAMMY B.The service is fast so probably keep doing the some things for the next time
Antoniode P.Please contact me about my broken items. DANIELLE GLENN 559.942.0052
danielle g. | Expérience générale