Évaluations des clients U-Haul of Lakewood

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Lakewood

Cote générale :

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MICHAEL PAUL D.
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Le client n'a pas laissé de commentaire.

Thomas W.
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Le client n'a pas laissé de commentaire.

TERRY B.
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I asked for a utility dolly, but one was not present in the rental. Everything else was great.

ANGEL L.
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Vehicle wasn't ready when I arrived. Was given a new one that wasn't ready either.

Ted F.
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The employees were very kind and helpful. Very fast process.

derek S.
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A larger lot in which you could leave your car on a day rental would be nice. But the expeditious pick up/drop off procedures was excellent.

FOFOA S.
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Le client n'a pas laissé de commentaire.

DAKOTA G.
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Honestly I simply wanted a truck and trailer and you would think they would stock these small popular units at there Spanaway location. But no. On top of the inconvenience of having to add 17 miles to Lakewood to aquire what my needs as a customer, because Uhaul doesn't serve its customers to transfer equipment from store to store, I have to pay 79 cents for each extra mile, not once but twice, convenient right, well I get to the location to be told it will take 5 hours to pull a truck from the corner of the parking lot, to be given a 22 hour rental time instead of 24, and charge for fuel, when I returned the rental with more fuel than picked up with, thanks for disappointing experiences repeatedly.

JEFFREY G.
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Poorly trained staff with poor attitudes. Didn't have the equipment I reserved, and the equipment I was given as a replacement (a smaller truck than what I reserved) it had engine troubles.

ROBERT EDWARD B.
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The gas tank was not full when I picked up the truck and unfortunately I didn't look before I drove off. So, I paid for gas I didn't use as I made sure it was full when I returned. MAKE SURE TO CHACK FUEL GAGE BEFORE DRIVING OFF!!!

LAUREN S.
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Le client n'a pas laissé de commentaire.

Blaine D.
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Le client n'a pas laissé de commentaire.

DON THOMAS B.
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Lower mileage cost.

William J.
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Well when you want to upgrade someone let them know two dont upgrade them to a vehicle that had a check engine light on three dont offer compensation such as a vegicle switch for one of your vehicles dying on middle of the freeway when a semi is right behind and it die 3 more times after customer service sucked and am sorry but that compensation was ridicules compared to what damage could have actually been done if we had got into an accident due to faulty vehicles

PYM A.
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squeaking belts and old,not working properly windshield wiper were pointed out to staff who shrugged and said o well...you want it or not? for $900, I think there could be good wipers in the winter at a minimum.

RUDY R.
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The employees were very helpful and efficient. Very pleased with my service at this location.

CIPRIANO GAYON G.
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Yes I would like to recommend this place to a friend it is easy to get in and out and they ready to answer your questions. Returning the vehicle was easier no hassle dazzled.

Peter B.
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Le client n'a pas laissé de commentaire.

Maryann S.
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Le client n'a pas laissé de commentaire.

BLAINE F.
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Other than mask requirements, it was outstanding.

ROBERTA V.
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Le client n'a pas laissé de commentaire.

JENEL S.
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Bring the mileage down for in city use.

JOSEPH ANDREW M.
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Very professional staff treated me well

Daniel H.
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Le client n'a pas laissé de commentaire.

JUNIOR R.
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Only thing that didn't go as expected. I ordered moving blankets during my online order and when I got there they did not have any available. Other than that everything else was great.

ROBERT M.
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Wonderful customer service.....Thanks Christina

VAL R.
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Le client n'a pas laissé de commentaire.

JOEL T.
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Make sure the app works. I couldn't take pictures of my driver's license or pictures of the truck with my phone. I had to go into the store they manually entered it. I have a android phone.

Nicole H.
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The customer service was great and she helped me to quickly get on the road. However, since the truck was parked tightly between other vehicles and against a fence, I did not open the truck to double check if the dolly and furniture pads I rented were in the truck. And, they were not. Even though I had already paid for them, I didn't learn that I didn't have these useful things until I was already at my storage unit.

DAVID D.
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Le client n'a pas laissé de commentaire.

Brenden R.
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The people at this location are SO RUDE the guy that checked me out was extremely disrespectful to my girlfriend and was unprofessional to a degree that he thought it was funny. Not to mention that I reserved my slot for 24hours and because they closed early I got an extra charge for dropping it off even though I was within my slot!!! How unfair?! Their excuse was that they get vandalized so they can't accept mobile drop off. This was not the location I even requested to pick up at, and because of their location I GET CHARGED??? I will be happy to tell everyone I know that this location will up charge you for doing everything the way you're supposed to and will be extremely unprofessional and disrespectful in the process of unfairly charging you.

Billie B.
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I originally rented a 17' truck. When I went to get inside, a homeless person had ripped out the radio and left food containers in the cab. The cab also smelled like beer. The location gave me a 20' truck but told me I would be charged the same price as the 17' truck. I see that I was not. I rent trucks from you often and this was by far my worst experience.

JENNIFER OPONG D.
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Le client n'a pas laissé de commentaire.

EMILY A.
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I returned the uhaul ONE DAY EARLY. They charged me extra for returning it late. WHAT??????? I don't know what happened. The lady that received the vehicle said I was good to go. I reached out to fix it an got no response.

WALTER K.
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lady who rented truck to my husband and grandson was told grandson would be using truck but grandfather was paying for it. She said if grandfather was paying for it all the info and rental had to go under his name. i am sure last times we did this my grandson had to show his license and rent info for truck. lady did not even look at grandson's license to see if he had one. i called corporate and was told there is no policy about rental being put under person's name who is paying for it if they are not driving the vehicle..................... she would not alter the way she made us do paperwork at all. very disappointing,

WAYNE L.
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The crew were courteous and professional. Thanks!

andrew R.
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Your customer service is very poor, your business practices are very poor. You don't notify people what you will be charging until they get charged. I will never use your service again. Good Day

Lance S.
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Door hinges on the vehicle were very worn out. Doors were extremely hard to close.

MICHAEL M M.
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The only reason I wouldn't choose these guys first would be if they didn't have the equipment i needed; otherwise, THEY ROCK!

LARRY S.
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Le client n'a pas laissé de commentaire.

SUSAN B.
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You got everything covered. Personally I have never had any problems

Charleen B.
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The people behind the counter were not helpful. They didn't answer my questions about insurance until I pressed them for more information. There were not the amount of blankets I had ordered on my reservation. no one offered to help me put the bags of blankets in the truck. My husband later called to ask a question and when he asked another question the person hung up on him.

Larry C.
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Le client n'a pas laissé de commentaire.

EMILY F.
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Customer Service was amazing. There was a very difficult customer ahead of me. They handled the situation with grace and did not bad mouth them when they left. Seriously professional and amazing

Robert H.
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Le client n'a pas laissé de commentaire.

ERIC P.
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The woman that helped me was a pleasure to work with, fast and efficient with a fantastic smile

DOUGLAS M.
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Le client n'a pas laissé de commentaire.

Tina G.
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I called from my storage unit to ask directions. The young man that answered the phone did not know north from south(and that close to the freeway). He did not know which exit off I-5 that the UHaul was(really, work there, I am sure people ask directions all the time) - it's part of your job, get in there and learn it....or google it for the customer- because he should HAVE known. Plus the UHaul themselves could have googled it and had a laminated copy for North or South approach from I-5 kept somewhere near the phone. Even the 800 main line who gave me Lakewood's phone number could have looked it up and kept the customer from more grief. The girl who came out and unhooked the trailer was very nice and carried all the good service for the physical part of my services. KUDOS to her. I truly hope you refer to the recorded phone call and address the issue.

WANDA A.
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CHANGE YOUR WEBSITE AND PHONE SYSTEM TO SOMETHING THAT ACTUALLY WORKS!!!!! I could not get where I need or what I needed online or by phone. I walked into this location, and even though they were busy, they took care of my needs effortlessly! Great team there!

Brent B.
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The paperwork said the truck had more gas in it than it actually did I took a picture before I left the U-Haul center when I arrived back I showed the picture that there wasn't as much gas as the paperwork said there was and I was still charged overages for the gas there wasn't there

Aren C.
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Be upfront about your prices. I got over charged

Terri J.
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I was charged 89.00 for something I should not of been charge.

Tammara B.
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Nice and friendly staff.

ESSIE H.
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Christina and Ray are the best.

Joel T.
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Great place to rent a truck.

JOSEPH K.
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Top on notch

TERRY B.
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Le client n'a pas laissé de commentaire.

JACK C.
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Le client n'a pas laissé de commentaire.

Rogelio M.
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Le client n'a pas laissé de commentaire.

MATTHEW DEAN M.
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The truck I rented had a typical family's worth of household goods in the back and the truck engine sounded terrible since I picked it up, loaded with my stuff it didn't even make it up a hill and I had to back down and speed to make it up. The drivers compartment smelled like fuel which was concerning. The staff seemed completely apathetic about it all.

MELISSA LE S.
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Le client n'a pas laissé de commentaire.

NICHOLAS S.
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This location was the worst cuz I requested a 5x8 trailer and they gave me a 4x8 trailer to put my stuff in to drive back to California

Ti-Llana S.
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Le client n'a pas laissé de commentaire.

Beau W.
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Do your job right

MICHAEL E M.
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The online process went very smooth but none of what was contracted was able to be delivered. The website chose a location to get the truck about a mile away from me. Location I had to pick up was 5 miles in the opposite direction, costing me 12 miles in gas and about an extra hour in time. The website told me that a 20' truck was available at the closer location. There turned out to be no 20' trucks available in the Tacoma area and I had to settle for a 17' truck that did not fit my needs. The website told me that I could rent blankets. When I arrived at the rental facility, I was told that there were no blankets available. Will not ever use the website again, and am very disappointed in the level of service provided. Cost me extra money, time, and frustration.

Johnathon D.
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People were very nice. While I was filling up the gas I noticed the gas cap was gone. I told them about it (I used it for 2 hours I know I didn't miss place it because I hadn't touched it) they didn't charge me for it and thanked me for letting them know. I got in and out very quickly. Wish my 18 mile trip wasn't $63 but at least the people working were really nice lol.

JAMES R.
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Le client n'a pas laissé de commentaire.

STEVEN ASHER W.
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Staff was ok.

JANICE MARIE D.
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Le client n'a pas laissé de commentaire.

Cheryl W.
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Le client n'a pas laissé de commentaire.

Dale B.
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The reservations process is horrible! The location has a very limited ability to get what the customer needs. This is the second time I've had this experience and I am going to find another vendor in the future.

Stephen M.
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The employee who checked me out was friendly and it was an overall great experience

Arturo A.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER MICH C.
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Le client n'a pas laissé de commentaire.

SARAH LYNN W.
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Le client n'a pas laissé de commentaire.

LARRY LEROY P.
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Laila, was absolutely incredible, she totally saved my day

JOSHUA R.
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Price of mileage

DONALD H.
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The staff was ok, but not knowledgeable. The “RV” trailer I got had no right side tail-lights even though the female helping me said everything was good. She didn't take the time to explain that the “D” rings I intended to use were not strong enough for use, the trailer itself was filthy - I filled two 35 gallon garbage bags with packing materials from the previous user.

Anne L.
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I love the online checkin but it was difficult-a little buggy!

Beatriz S.
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I dropped the 10' Truck the same day I rented it, 08/22/2020, at around 9:00 PM. The office was closed, so I parked the truck behind other trucks parked there, and put the key in the key drop-box. It took U-haul 45 days to "find" the truck, and now they are trying to charge me for some $2700 for that rental...

Matthew B.
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Le client n'a pas laissé de commentaire.

Joseph L.
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Le client n'a pas laissé de commentaire.

Christopher R.
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I use uhaul regularly and I have had exceptional service at this location.

LAURIE G.
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Every thing was fine a little trouble with the computer system there so was in line for some time to check out but friendly people Yhanks

Joseph S.
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Was very disappointed with Uhaul. Reserved a month before needed and was advised night before pick up the closest location to where I wanted was a hour in the wrong direction. Also requested 7am pick up and was told I couldn't pick up before 9. New location was very good just extremely inconvenient and costed me for additional hours labor to load since I was 3 hours late due to later pick up and hour longer drive. Was also very frustrated with Uhaul bend for the pre-inspection on our vehicle. Never answered phone or returned calls. Regional finally scheduled- when I arrived for appointment- employee was short and rude. Not friendly or helpful at all.

Everette S.
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Le client n'a pas laissé de commentaire.

Patrick H.
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Don't lie to me and say I have to pay another day if I returned it to my drop off location when they open the next day. Moving took all night because of that. Also state the mileage in my contract, which was never once mentioned. I had to make 2 trips because they couldn't provide me with a 15 foot truck, that should be on them on not the customer.

RONALDO B B.
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Customer representative Kristina was talking to her friend while at work. She cannot find the key to my rental van.

BENSON T.
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Employees here are good and kind keep it up Lakewood

ALISHA S.
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Le client n'a pas laissé de commentaire.

Destiny U.
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This location was fast, consistent and very nice. Highly recommend.

Hope S.
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Nothing I can think of at this time.

JEREMYLEMOUNT A.
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Le client n'a pas laissé de commentaire.

DIANA ESTELA V.
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Le client n'a pas laissé de commentaire.

ADAISHEWA P.
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Very great service all around!

Tristan H.
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Great customer service and a speedy check out and check in. No issues at all!

Dean M.
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Le client n'a pas laissé de commentaire.

AARON T.
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GOD Bless You.😊

Bobby P.
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I rented a trailer your staff was quick and courteous was a pleasure thanks again

PHILLIP B.
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The online/app only checkout did not work correctly, so I ended up going in the store. When I brought the van back the gentleman checking me out incorrectly told me the van went out at a full tank; and when I showed him proof of that not being the case he basically called me a liar. So I had to go inside to speak to a manager about the situation to get it corrected. I think basic customer service training for employee's would be beneficial.

sierra s. | Expérience générale |
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The staff was really great. They made it easy and less stressful!

Christopher S. | Expérience générale |
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The wait lines were so long seemed like total chaos. My wife and I were trying to download our ubox. Was told it was ready showed up waited 30 minutes to have access to it.

Non reviews have been submitted for this location.

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