Customer Reviews for U-Haul of Lakewood

5 785 évaluations

11748 Pacific Hwy SW   Lakewood, WA 98499
(On the corner of Bridgeport and Pacific Hwy SW **NO ONSITE PARKING**)

(253) 582-1956

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(253) 582-1956

11748 Pacific Hwy SW
Lakewood, WA 98499
(On the corner of Bridgeport and Pacific Hwy SW **NO ONSITE PARKING**)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Customer rep at pickup was awesome.

Kristine G. 
Évaluation :
4

I bought the accident insurance because sometimes things happen. I had an accident. I got charged an extra $150 because I had an accident even though the insurance was supposed to cover it all. Basically my bill went from $150 for rental and milage and insurance to almost $300.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan K. 
Évaluation :
5

The staff were awesome and listened to my needs.

LOUISE S. 
Évaluation :
5

I called in to extend my rental. There's another booking! YOU MUST bring it back! Well sorry but real life and moving sometimes takes extra time.

Jonathan N. 
Évaluation :
5

The representative behind the counter was really nice and good at her job! Thank you for a pleasant experience!

Cindy F. 
Évaluation :
1

Don't give someone a truck already on a quarter tank then charge them for refuel fee.

Jason S. 
Évaluation :
5

The two staff people were very good at their job and it was a pleasure working with them. In this day and age customer service is typically lacking, however, these two were nice, helpful and honestly funny! Very refreshing!

Lauri H. 
Évaluation :
5

The enclosed trailer was clean, in good shape and functioned as designed. Check out and check in procedures were smooth. No issues. Travis

Travis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mag S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricardo P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Timisha B. 
Évaluation :
4

Install a bell so you know when there are customers waiting.

Kevin O. 
Évaluation :
5

Excellent service à la clientèle

veronica P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zelda J. 
Évaluation :
4

While using your location Abram, Cincere and Ronald made what would've been a tough move fun. Thanks these guys.

Ronald T. 
Évaluation :
5

The young lady who assisted me was exceptionally kind!

Tiffany R. 
Évaluation :
5

Just easy to work with. Got right in and out!

TOBY K. 
Évaluation :
5

The uhaul employees were very helpful and the uhaul website reservation integration is a plus. I really like the paperless experience.

Matthew V. 
Évaluation :
5

I was charged for an utility dolly for 2 days when I didn't use a dolly.

Brian M. 
Évaluation :
4

I reserved two furniture dollies and upon pick up, I was told there were none available. I don't really understand why it's an option to reserve them if nobody keeps track of how many you have or what's available. I'm pregnant and without the dolly, I had a really hard time with the move. Otherwise everything was great though!

Devin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR C. 
Évaluation :
4

Great location. Customer service is great.

Victor R. 
Évaluation :
2

Nothing particularly bad about this location, other than they were slow. But U-Haul, as a company, gets a thumbs down from me. They changed my pickup location twice, then called 2 minutes before my friends arrived to help me with the move to say that they accidentally gave away my truck and there were none in the area they could replace it with. To their credit, they did find me a truck at yet another location within 15 minutes. And your website to specify drop off time and location did not work for me, but why did I have to do that when I told them in person? And I tried to call, but there was a 40-minute wait. Who has time for that when they're in the middle of a move? And again, I had already told them when and where I was going to drop it off. Why do I have to duplicate my work?

tamela B. 
Évaluation :
5

Great customer service! Thank you!

BEATRICE B. 
Évaluation :
5

The staff were polite and helpful.

Noelle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen R. 
Évaluation :
5

nothing .

PURITY W. 
Évaluation :
5

Well done

Bildad W. 
Évaluation :
5

Ron went above and beyond at assisting me with an easy rental return process. Very friendly and efficient at his job. Definitely deserves a promotion.

Kellia C. 
Évaluation :
5

Everyone was pleasant and accommodating on check in and check out. Highly recommend this location.

Stacy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack S. 
Évaluation :
3

No Just ok!

David S. 
Évaluation :
1

workers didn't care at all to really explain things

GEORGE A. 
Évaluation :
5

Just continue being better than the best and they too will be a repeat customer like us monthly for over 15 years.

SIDNEY ALVIN L. 
Évaluation :
5

Friendly staff during my pick up and my drop off. Most satisfied! Thank you!

CAMERON R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clara W. 
Évaluation :
5

Nothing. Check out check in was a breeze, fast and easy. Excellent service à la clientèle.

Brandon M. 
Évaluation :
4

Fast and easy drop off.

Timothy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex D. 
Évaluation :
2

The return lot was too full and had to find additional spots outside the planned return lot.

Jack F. 
Évaluation :
5

Customer service at this location was outstanding A+++++

Bobby R. 
Évaluation :
5

Nothing. This place was great. Ron who was the main person to help me overall. He had a great attitude and was really amazing. He went above and beyond explaining everything to me, and If i am ever in need of another Uhaul i will go back to this location because of him. Overall best experience I have had with Uhaul, ever.

Benjamin E. 
Évaluation :
4

Excellent service from Ronald tonight, this man performed his duty very well tonight. On a side note some of your facilities seemed unprofessional with auto repairs going on.

Theodore K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alex N. 
Évaluation :
5

Abram and Sincere were very helpful and friendly

Tyler J. 
Évaluation :
5

your employees are some of the best that has taken care of me at U haul and I have done a lot of business over the years. I will continue to do business with that spot. Thank you Gail

gail K. 
Évaluation :
5

Online was super easy. When I needed help it was very available by a great young man.

Theresa A. 
Évaluation :
2

Rock, paper, scissors to see who was going to help me is not really professional. The tires were worn out and caused a really bad vibration on the highway. When I called the customer service line I was told to call the store I picked up the truck from and never was able to talk to anyone.

david W. 
Évaluation :
3

Couple of things: I reserved online a week before pick up. When I went to pick up, was told nothing is guaranteed, due to website is not properly in line with the specific locations of knowing what is available and what is not. For example: I rented a dolly along with truck and had a difficult time getting one, due to they ran out. However, they were able to find one after about 20 minutes. Suggestion..when preparing the trucks for that day to go out. Put the equipment that was ordered in it and if equipment not available, a courtesy call to customer would be nice. #2: I was asked to take a picture of my driver licenses right there in front of employees. This process could be done when the customer puts in the original order on the website. I was doing this in a make shift office that was a garage.( office under construction) Overall, our rep. Was OK. He had many computer issues that prolonged the process of picking up. He had to reset computer 3 times. Before order actually went through.

Jackie K. 
Évaluation :
5

Easy and very helpful

MARK M. 
Évaluation :
1

The manager/ customer service was rude. My truck I had reserved wasn't available so I had to go with a smaller truck which required more time than I had reserved. I was running late and 20 min after the truck was due back the manager called and threatened me, saying they were were calling the cops and reporting the truck stolen. I ended up being 40 min late with the truck. The movers that I had hired through the UHaul were an hour late which affected my ability to return the truck on time

Cozette S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faven M. 
Évaluation :
4

I am happy do business with U haul.

Willie S. 
Évaluation :
1

The 2 employees that were working were extremely unprofessional. They were fighting with each other the entire time I was picking up the vehicle. They took over 30 mins to process my truck which gave me only 1,5 hrs to get the truck back before they closed. They complained about their facility and how they wanted to quit. Also expressed frustration that their boss was never there so it wouldn't go anywhere if I complained.

RICCI ANN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

madison R. 
Évaluation :
3

I went here to get a car dolly in order to pull my vehicle from WA to GA. I was told my lights were not working. Aftwr running around town I went back after finding another place an hour away who could fix it in the morning. Christian Redding however was kind enough to help find out what was wrong and fix the lights for us. It was a pleasure working with both him and Ronald Taylor in order to get our equipment and be able to leave WA on schedule. I would like to thank them both for helping my family out. May they continue to be a blessing in everyone's lives that they touch.

Jeanice B. 
Évaluation :
1

I have gained some weight and shaved my head since i last took a photo for my I.D and the person who was checking me in kept bringing up the fact that it looked nothing like me and making it seem like i was using a fake ID or something. I rent from uhaul often and I've never had that sort of experience. And then saying that “not even a police officer would think this was me” in the photo and that she would make this one time exception and rent me the van i booked, when i have rented from this location many times before using the same ID. She was rude and offensive about it and i won't be using this location any more.

Daunique W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew B. 
Évaluation :
5

Outstanding store! I have been to many UHaul locations and this is one of the best. Great management. Great staff. Always a great experience.

ANTHONY L. 
Évaluation :
5

Keep up the good work! Excellent customer service!

Rodney A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassandra J. 
Évaluation :
1

The agent checking me out was so extremely unprofessional. He was distracted to the point of multiple delays. He used the ‘N' word six times while chatting with his coworker, and in front of my six year old granddaughter. I was mortified, insulted, and offended. As a teaching opportunity, it would be greatly beneficial to U-Haul to provide this young man with a extensive customer service and sensitivity training. I've only used U-Haul for my moving needs over the years, however, this experience, will result in my going elsewhere in the future, if not rectified immediately. Me not my family should never be subjected to this from an expected service provider.

Tinamarie A. 
Évaluation :
1

Inform the renters that a Smart phone is required at the location as all the desk person does is send you a text. I didn't have a phone that allowed photos of personal information and the girl said I couldn't rent. How was I supposed to know before hand?

Rally M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maggie R. 
Évaluation :
1

They didn't help me out when I said the miles were wrong I brought it up then next thing you know I'm charged 2000$ for a 50 mile move

Logan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLAND C. 
Évaluation :
5

The employees were all helpful and extremely knowledgeable. This location is currently being remodeled but the staff were making sure the customers were well taken care of.

Stacy T. 
Évaluation :
4

Great service and open on easter.

Kenneth C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MELISSA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikeya K. 
Évaluation :
3

The office was being renovated so once that is done it will be super!

Frank B. 
Évaluation :
5

The sales associate who assisted me was very friendly and helpful!

candace C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
4

Did well in midst of remodeling; young man was knowledgeable with helpful and pleasant demeanor!

Gail O. 
Évaluation :
1

Checked in online but still had to wait quite a while to get keys. When I approached someone (office closed for remodel, people working from garage bay) they had no idea about online check in. Next person told me my rental was already promised to someone else and ranted about how the online check in is a terrible option and meant nothing in regards to an actual reserved vehicle. Third person handed me the keys with no further communication. Found the vehicle at just over 1/4 tank of gas. Returned after hours online only to find out there is no key drop at this location so will have to go back the next day to return keys. Heres hoping that is trouble free. If I do use uhaul again, it will not be at this location.

Michael S. 
Évaluation :
5

Nothing everting was perfect 👍

JUAN V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SOO H. 
Évaluation :
5

They were friendly in helping us secure our reservation and helpful getting the trailer connected to our truck. Very kind and helpful!!

bethy B. 
Évaluation :
2

Unlike cleanliness, location and price

Jaziel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin L. 
Évaluation :
3

The main office was under construction so business was being conducted in a garage bay. Not very appealing but they were probably doing the best they could under the circumstances. I got in and out with no problem.

Leighton D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luke R. 
Évaluation :
5

Was a smooth experience. Staff was friendly. No recommendations for improvement.

Christina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMELA B. 
Évaluation :
4

The guy at the location was great, but I asked for a uhaul in Puyallup which they said it was available in Puyallup, but got a call the next day saying that even though the 17 foot was available online they didn't have it at the location at Puyallup, so they sent me to Lakewood and had pay more for mileage and gas without a compensation

Brian V. 
Évaluation :
5

Very helpful staff.

Thomas W. 
Évaluation :
2

I traveled 2 miles and the truck need gas already had to pull into 76 gas station before I made it to my home because I would of ran out of gas and the engine light stayed on. Told the attend what happened when I dropped off and he said I had to talk to a manager and there wasn't one one duty. I returned with more gas than it actually had. Really bad service.

Miosotis W. 
Évaluation :
5

Merci

Pamela K. 
Évaluation :
5

I received conflicting information about where to return the trailer. I showed up here and at first they said it wasn't supposed to be returned there but they corrected the issue.

Reuben W. 
Évaluation :
5

she was very nice and helped me to have a good memory from this location.

Saeed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIARA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence M. 
Évaluation :
3

When two employees have a major disagreement in front of customers and one of those employees is uber condescending to the other, it is not only embarrassing to the customers, but more so to the employee who was the victim of the condescending aggressive employee. I will never go back there again!

Mark D. 
Évaluation :
5

The staff was really great. They made it easy and less stressful!

sierra s.  |  Expérience générale 
Évaluation :
3

The wait lines were so long seemed like total chaos. My wife and I were trying to download our ubox. Was told it was ready showed up waited 30 minutes to have access to it.

Christopher S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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