The manager there was very unprofessional and I overheard him telling the worker to "Tell him (me) that it's (the tow dolly) is down and send him without one" because they didn't want to go and get another light cable to replace it. The Uhaul Location in Tacoma, WA were unprofessional as well. The young employees were outside the store smoking weed and had no work ethic. I don't feel people (esp soldiers) should have to deal with customer service like this.Aaron W.
Customer Reviews for U-Haul of Lakewood
Pour nous contacter
Lakewood, WA 98499
(On the corner of Bridgeport and Pacific Hwy SW **NO ONSITE PARKING**)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.osita E.
Le client n'a pas laissé de commentaire.Roger B.
Great staff. Very friendly and helpfulBryan B.
The cargo we rented. Had an Aweful stench. It was not clean inside either.Renmel T.
Le client n'a pas laissé de commentaire.Jeremy L.
Le client n'a pas laissé de commentaire.Linda C.
Le client n'a pas laissé de commentaire.Klerissa D.
Le client n'a pas laissé de commentaire.Melissa S.
Was a backup to original location that lost my trailer ordered. This location was small but efficient.EUGENE N.
Work on customer service. Person who hitched and unhitched trailer was good, management was rude.Luis Z.
Very easy drop off!Carol N.
Staffing levels. Line moves way to slow.Joseph C.
Everything went very wellTimothy W.
Great Team. ThanksJONATHAN E.
Le client n'a pas laissé de commentaire.Sandor V.
Le client n'a pas laissé de commentaire.Evan R.
Le client n'a pas laissé de commentaire.Kenneth R.
Le client n'a pas laissé de commentaire.RYAN L.
Le client n'a pas laissé de commentaire.CHRISE C.
Le client n'a pas laissé de commentaire.Parker T.
Passenger side mirror would not stay in position. Padlock would not lock. I was overcharged for fuel.CHAD M.
Le client n'a pas laissé de commentaire.Bobbyjoe M.
Le client n'a pas laissé de commentaire.Sandra M.
Le client n'a pas laissé de commentaire.Gabrielle K.
Le client n'a pas laissé de commentaire.LaKisha L.
I think everything was just fine the employees were nice willing to work with youAlexander V.
Dillon the manager was friendly, professional, and thorough. I was driving the truck out of the lot in no time. When I returned, he was able to diagnose some minor body damage and assess responsibility. I was impressed with his willingness to clarify my responsibility and get me back on the road quickly. Great job and I will refer back to this store whenever possible. Merci!GEORGE M.
The lakewood bridgeport Uhaul is my go to location. They are always fast and ready to help figure out your move. They have always been very quick to help in my emergency situations. Trucks are always clean and in top shape. I appreciate their business.Amber L.
One of the employees used this truck to blast rap music (another employee warned me that might happen). The truck was clean on the inside very dirty on the outside.Howard A.
Get bigger trucks. Don't cancel orders.peter S.
I was quite confused how a $19,95 truck rental could end up as a $189 charge. I feel like that's false advertising!Peter H.
Le client n'a pas laissé de commentaire.Laurie D.
The â€œExcellentâ€ rating for the pick up location is based on the actual location I was able to pick up my rental trailer. I used the Uhaul.com site to place my rental on July 10th for a July 23rd pick up. The original location said they didn't have a trailer and said Uhaul was to call and let me know where I can pick up a trailer. I received a call and headed to another location. 3 minutes from arriving at this location, I received a call that they don't have the trailer as the one I was going to be picking up was actually in a crash and not available. 3-1/2 hours after I was originally scheduled to pick up a trailer, I arrived at the final pick up location. The two guys there were great and very helpful in getting me a trailer.Frank J.
Was the best moving rental place I have ever visited. Hands down the friendliest and made to process enjoyable.randall J.
Location layout is confusing and difficult to navigate. Have staff dedicated to being in the office so customers are not waiting or train staff to acknowledge customers and let them know they'll be helped shortly.Ryan B.
Le client n'a pas laissé de commentaire.Regina M.
Amazing customer service by far!Joshua D.
Le client n'a pas laissé de commentaire.Kawika Y.
Le client n'a pas laissé de commentaire.sang M.
Le client n'a pas laissé de commentaire.GWYNN P.
Le client n'a pas laissé de commentaire.Tia A.
Le client n'a pas laissé de commentaire.Christian G.
It would be nice if you had a place for handicap parking. The location is great and the employees that service it are excellent.alvin L.
Again never asked about millage so was charged for a single mile. Dropped off truck no problem but did not get receipt till next day.Andrea E.
Francheska was the best! Great attitude and very helpful. Promote ahead of peers.Joel M.
Le client n'a pas laissé de commentaire.Garrett R.
Le client n'a pas laissé de commentaire.Mahmoud A.
We where given a quote and it was not kept.Kirk M.
Le client n'a pas laissé de commentaire.ANTHONY JAMES V.
Appreciate the service ! Very friendly and definitely would use this place again . Everything was so easy .valerie C.
Le client n'a pas laissé de commentaire.Bobbie Z.
Le client n'a pas laissé de commentaire.Symbria W.
Very under staffed. Had to wait 1/2 hour to be helped. Then I couldn't return the uhaul trailer to location that I had reserved in TacomaBrian D.
Service was goodGraham N.
I was pleased with the service and return as wellearl P.
Le client n'a pas laissé de commentaire.Matthew O.
Le client n'a pas laissé de commentaire.Courtney M.
Very friendly location and heads to the character Ronald who's seems to be the glue making this process easy-to-use. Get this man some help or hire more versions of him. These trucks seem to be getting better as time goes on, thank you UHAUL.akililua T.
Le client n'a pas laissé de commentaire.Thomas V.
Le client n'a pas laissé de commentaire.Teresa S.
Le client n'a pas laissé de commentaire.Justin Z.
Le client n'a pas laissé de commentaire.Daniel D.
Waiting time is too long always you have to wait at least 20 minutes to get done and maybe more even though you already have a booking done online ! Always short of stuff this locationHashem M.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.Jaylyn H.
Great place for my businessDavid K.
Le client n'a pas laissé de commentaire.Seanpaul B.
odometer rigged, don't go there you travel 1,6 miles you are being charged for 3 miles, it's sad cause you're paying $ 1,39 per mile not recommendedThomas J.
Le client n'a pas laissé de commentaire.Robert T.
Charging rate per mile is outrageous and will not come back for that reason. Store was very good but it is too expensive. Cheaper to rent a truck at rental for distant moving.Joshua K.
Just maintain the quality customer service l received. The office staff was very thorough.REUBEN A.
Was assisted by a very charming lady. Keep it up.phyllis K.
Respectful, funny and professional.LEWIS N.
Customer service rep Ron was of great help. He went above and beyond helping customer after customer. I definitely noticed his hard work and dedication. He deserves to be recognized and even promoted if the possibility arises.earnest S.
have more blankets available. We had a reservation 1 month ahead of time but the store did not have all thst we needed, forcing us to buy additional at great expence. Moving is expensive. That was an uneccesary burden we could ill afford.HOPE H.
Customer rep at pickup was awesome.Kristine G.
I bought the accident insurance because sometimes things happen. I had an accident. I got charged an extra $150 because I had an accident even though the insurance was supposed to cover it all. Basically my bill went from $150 for rental and milage and insurance to almost $300.Robert C.
Le client n'a pas laissé de commentaire.Ryan K.
The staff were awesome and listened to my needs.LOUISE S.
I called in to extend my rental. There's another booking! YOU MUST bring it back! Well sorry but real life and moving sometimes takes extra time.Jonathan N.
The representative behind the counter was really nice and good at her job! Thank you for a pleasant experience!Cindy F.
Don't give someone a truck already on a quarter tank then charge them for refuel fee.Jason S.
The two staff people were very good at their job and it was a pleasure working with them. In this day and age customer service is typically lacking, however, these two were nice, helpful and honestly funny! Very refreshing!Lauri H.
The enclosed trailer was clean, in good shape and functioned as designed. Check out and check in procedures were smooth. No issues. TravisTravis P.
Le client n'a pas laissé de commentaire.mag S.
Le client n'a pas laissé de commentaire.Ricardo P.
Le client n'a pas laissé de commentaire.Timisha B.
Install a bell so you know when there are customers waiting.Kevin O.
Excellent service à la clientèleveronica P.
Le client n'a pas laissé de commentaire.DANIEL T.
Le client n'a pas laissé de commentaire.MATTHEW M.
Le client n'a pas laissé de commentaire.zelda J.
While using your location Abram, Cincere and Ronald made what would've been a tough move fun. Thanks these guys.Ronald T.
The young lady who assisted me was exceptionally kind!Tiffany R.
Just easy to work with. Got right in and out!TOBY K.
The uhaul employees were very helpful and the uhaul website reservation integration is a plus. I really like the paperless experience.Matthew V.
I was charged for an utility dolly for 2 days when I didn't use a dolly.Brian M.
I reserved two furniture dollies and upon pick up, I was told there were none available. I don't really understand why it's an option to reserve them if nobody keeps track of how many you have or what's available. I'm pregnant and without the dolly, I had a really hard time with the move. Otherwise everything was great though!Devin B.
Le client n'a pas laissé de commentaire.denise B.
The staff was really great. They made it easy and less stressful!sierra s. | Expérience générale
The wait lines were so long seemed like total chaos. My wife and I were trying to download our ubox. Was told it was ready showed up waited 30 minutes to have access to it.Christopher S. | Expérience générale
Services supplémentaires à cet emplacement
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