Customer Reviews for U-Haul of Lakewood

5 911 évaluations

11748 Pacific Hwy SW   Lakewood, WA 98499
(On the corner of Bridgeport and Pacific Hwy SW **NO ONSITE PARKING**)

(253) 582-1956

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(253) 582-1956

11748 Pacific Hwy SW
Lakewood, WA 98499
(On the corner of Bridgeport and Pacific Hwy SW **NO ONSITE PARKING**)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

There was a lady by the name of Waverly T. That over heard me speaking with another co-worker, and new I was in a dilemma. As I was trying to figure out what my best option was going to be she stopped and asked me what was going on. I then told her and she helped me find a solution right away. I am so very thankful for her and her time. She is most definitely an asset to U-HAUL!

Helen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

All ok.

Vincent J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rally Rae G. 
Évaluation :
1

I was charged 150 for a missing dolly that was returned with the truck. My wife and I saw the U-Haul employee tan it out of the truck and wheel it into the lobby. I'm not sure how it goes missing.

adler P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Austin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Tyler was amazing, so kind & helpful. I've used this location about 4 times over 10 years & I've never had any issues. Thanks for being consistent guys. You'll definitely have my future business!

Cortnie O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

Kind and professional.

joyce P. 
Évaluation :
5

Staff were friendly and very helpful. Really nice to have an experience like that for a change. Merci!

NORMAN M. 
Évaluation :
3

When we got home open trailer do you smell in the trailer reeked of marijuana we called the location they never showed us the inside they just said OK it's ready to go and when we called and told them about the marijuana smell they go yeah we understand that we probably know who last rented it and that's all they did about it they didn't do anything about removing the smell I would never use this place ever again

crissy B. 
Évaluation :
5

Excellent & professional team here. Thanks y'all.

JONATHAN E. 
Évaluation :
5

Not a thing! The workers were kind, courteous and knowledgeable. Great experience.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert A. 
Évaluation :
5

Excellent customer service. Thank you. Fast in and out.

john F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecilia M. 
Évaluation :
1

They did not inspect the equipment before I left with it Aaron upon returning the equipment they didn't come out and get the equipment I had to take the car dolly back and put it in the spot by myself

Robert N. 
Évaluation :
5

See abive

Spencer A. 
Évaluation :
5

Lakewood Washington Uhaul was great. All 3 employees I spoke with were enthusiastic and very helpful. Thanks

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda H. 
Évaluation :
3

First thing.... I booked a truck at a particular location because it was closest to my storage unit. Uhaul changed my pickup location to this location without my permission. This caused me additional time to get to my storage unit. Second, my pickup time was moved from 11AM to 1230 PM which cut into my loading time again. Third, I had ordered 24 moving blankets. NONE were available when I picked up the truck. The staff was not helpful in trying to remedy this problem. Other than "I can call another location" - that should have been done before I ever arrived and the blankets moved to the location.

Kenny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE G. 
Évaluation :
5

Staff was awesome

Miyoko M. 
Évaluation :
5

Great experience with the staff.

dean M. 
Évaluation :
5

Very friendly and helpful staff!

Valerie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise P. 
Évaluation :
2

24/7 drop off service was advertised but not available, causing me to pay for extra miles as I had to drop off the next day

Nathaniel F. 
Évaluation :
3

The trailer that I rent was not safe since it was moving and shaking while driving , Injad to come back and asked to swap the trailer Because it didn't feel safe, they replace it and it was all Good after that, I will recommend to get this trailer out of circulation or to change the connector that might be damage.but overall had a good experience with the staff.

Antonio R. 
Évaluation :
1

Not recommend this location

Yaroslav P. 
Évaluation :
5

Couldn't find a 5x8 trailer and they where very helpful in locating me a trailer last minute

Keith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa S. 
Évaluation :
1

Most horrible rental experience ever!!! I rented a van and check it out @ 4pm, 8/23 (order #17890552) for 29,95 plus mileage for 24 hrs. Got a text a few mins later after I drove off the parking lot that I need to return the van by 7pm on the same day. I immediately called the rental office and stated that the contract is for 24 hrs and I was assured that he will change the return time in the system. Got an auto text again after, with return time of no later than 3:30pm, 8/24. I returned the van @1pm on 8/24 and left the rental office. After I reviewed the charges on my CC, I discovered that I was charged for 2-day rental! I called back the office and spoke with Ron Taylor, and stated that there's nothing he could do about that charge, plain and simple because of the amendment made on the return date/time. I had the van for <24 hrs, drove it for exactly 15 miles and got charged for 2 days!!! U-haul deliberately engages in predatory practices to exact additional charges to customers by indicating an earlier return time/date, despite of 24 hour contract and when amended, automatically charges customers for 2 days' worth of rental. I was overcharged and I want my money back!!! If not refunded, I will report this to Better Business Bureau and vigorously dispute the charges with the credit card company. Customers Beware!!! This is perhaps a nationwide problem that many renters are unaware of and worth pursuing it in local and national discussion (i.e. will heavily consider contacting our local TV anchor that specializes in this type of predatory practices by big businesses)

ernesto R. 
Évaluation :
5

Please always check the tires

JOHN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steven C. 
Évaluation :
3

Rental not available on time. Overnight drop-off closed. A bit worried I might get stabbed outside.

Sebastian W. 
Évaluation :
5

Just that you can have the option to return at another location.

Allison Y. 
Évaluation :
5

All of employees were very kindly and their services were great

byoung oh P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy W. 
Évaluation :
1

you still owe me over $100 !

Terrence H. 
Évaluation :
2

Facility is very small for the number of vehicles. Opening staff (0700) were very pleasant and professional. Staff was best thing about the experience.

don Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Dylan and his coworker were awesome. They came in clutch in a tough situation. My boy's car was totalled and we had to haul it. You had the exact equipment. Coverage was affordable. Staff friendly, helpful and knowledgeable.

David W. 
Évaluation :
2

The manager there was very unprofessional and I overheard him telling the worker to "Tell him (me) that it's (the tow dolly) is down and send him without one" because they didn't want to go and get another light cable to replace it. The Uhaul Location in Tacoma, WA were unprofessional as well. The young employees were outside the store smoking weed and had no work ethic. I don't feel people (esp soldiers) should have to deal with customer service like this.

Aaron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

osita E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger B. 
Évaluation :
4

Great staff. Very friendly and helpful

Bryan B. 
Évaluation :
3

The cargo we rented. Had an Aweful stench. It was not clean inside either.

Renmel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Klerissa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S. 
Évaluation :
4

Was a backup to original location that lost my trailer ordered. This location was small but efficient.

EUGENE N. 
Évaluation :
1

Work on customer service. Person who hitched and unhitched trailer was good, management was rude.

Luis Z. 
Évaluation :
5

Very easy drop off!

Carol N. 
Évaluation :
1

Staffing levels. Line moves way to slow.

Joseph C. 
Évaluation :
5

Everything went very well

Timothy W. 
Évaluation :
5

Great Team. Thanks

JONATHAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandor V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISE C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Parker T. 
Évaluation :
2

Passenger side mirror would not stay in position. Padlock would not lock. I was overcharged for fuel.

CHAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbyjoe M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaKisha L. 
Évaluation :
5

I think everything was just fine the employees were nice willing to work with you

Alexander V. 
Évaluation :
5

Dillon the manager was friendly, professional, and thorough. I was driving the truck out of the lot in no time. When I returned, he was able to diagnose some minor body damage and assess responsibility. I was impressed with his willingness to clarify my responsibility and get me back on the road quickly. Great job and I will refer back to this store whenever possible. Merci!

GEORGE M. 
Évaluation :
5

The lakewood bridgeport Uhaul is my go to location. They are always fast and ready to help figure out your move. They have always been very quick to help in my emergency situations. Trucks are always clean and in top shape. I appreciate their business.

Amber L. 
Évaluation :
3

One of the employees used this truck to blast rap music (another employee warned me that might happen). The truck was clean on the inside very dirty on the outside.

Howard A. 
Évaluation :
1

Get bigger trucks. Don't cancel orders.

peter S. 
Évaluation :
5

I was quite confused how a $19,95 truck rental could end up as a $189 charge. I feel like that's false advertising!

Peter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie D. 
Évaluation :
5

The “Excellent” rating for the pick up location is based on the actual location I was able to pick up my rental trailer. I used the Uhaul.com site to place my rental on July 10th for a July 23rd pick up. The original location said they didn't have a trailer and said Uhaul was to call and let me know where I can pick up a trailer. I received a call and headed to another location. 3 minutes from arriving at this location, I received a call that they don't have the trailer as the one I was going to be picking up was actually in a crash and not available. 3-1/2 hours after I was originally scheduled to pick up a trailer, I arrived at the final pick up location. The two guys there were great and very helpful in getting me a trailer.

Frank J. 
Évaluation :
5

Was the best moving rental place I have ever visited. Hands down the friendliest and made to process enjoyable.

randall J. 
Évaluation :
3

Location layout is confusing and difficult to navigate. Have staff dedicated to being in the office so customers are not waiting or train staff to acknowledge customers and let them know they'll be helped shortly.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina M. 
Évaluation :
5

Amazing customer service by far!

Joshua D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kawika Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sang M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWYNN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian G. 
Évaluation :
5

It would be nice if you had a place for handicap parking. The location is great and the employees that service it are excellent.

alvin L. 
Évaluation :
3

Again never asked about millage so was charged for a single mile. Dropped off truck no problem but did not get receipt till next day.

Andrea E. 
Évaluation :
5

Francheska was the best! Great attitude and very helpful. Promote ahead of peers.

Joel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahmoud A. 
Évaluation :
1

We where given a quote and it was not kept.

Kirk M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ANTHONY JAMES V. 
Évaluation :
5

The staff was really great. They made it easy and less stressful!

sierra s.  |  Expérience générale 
Évaluation :
3

The wait lines were so long seemed like total chaos. My wife and I were trying to download our ubox. Was told it was ready showed up waited 30 minutes to have access to it.

Christopher S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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