Customer Reviews for U-Haul of Lakewood

5477 évaluations

11748 Pacific Hwy SW   Lakewood, WA 98499
(On the corner of Bridgeport and Pacific Hwy SW **NO ONSITE PARKING**)

(253) 582-1956

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(253) 582-1956

11748 Pacific Hwy SW
Lakewood, WA 98499
(On the corner of Bridgeport and Pacific Hwy SW **NO ONSITE PARKING**)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

This location didn't have the entire amount of Furniture Blankets I ordered. They gave me what they had- which happened to be enough. The Uhaul employees at this location were helpful, prompt, and efficient. In-Out in about 20 minutes.

Richard P. 
Évaluation :
5

I would really recommend this UHaul location to my friends who live Lakewood area that plan to move in the near future.The staff were very polite and friendly.

deborah P. 
Évaluation :
5

My visit was perfect...excellent crew...the service was GREAT!!! THEY COULDN'T HAVE MADE IT ANY MORE PLEASANT FOR ME!!!

PRESTON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORINA-ELOISE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARIN N. 
Évaluation :
3

When item(s) are left in vehicle they should call and let them know that they found the item(s).

TERESA G. 
Évaluation :
5

They to check the tries they may wearing need to oil the rollers on the roll up door

STEVEN WALTER F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad J. 
Évaluation :
5

Staff was friendly, courteous, and professional.

DENNIS M. 
Évaluation :
1

muy mal el servicio entregue e hice la entrewga via telefono y me cobraron 22 dolares mas segun porque mi hijo la entrego y no yo eso esta muy mal

VICTOR O. 
Évaluation :
4

Bit better cleaning of vehicles

JESUS V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCA B. 
Évaluation :
5

They were very flexible when I needed to change size of van I also extended for an extra day. Will definately use them again!!

WENDY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN KEITH D. 
Évaluation :
5

S.O.

Phyllis D. 
Évaluation :
5

Layla and Alex were great. They made the experience first rate and easy. Excellent service à la clientèle. Merci.

DONALD W. 
Évaluation :
5

Clean the exterior of your vehicles.

ESSIE H. 
Évaluation :
5

very smooth picking up and dropping off the truck. everything went very quickly and the staff was courteous & efficient.

MICHAEL F. 
Évaluation :
3

Covid protocol bit extreme. Customer service bit lacking. Should be able to be safe AND friendly. Don't like pricedure for downloading driver's license. Check in went fairly quick tho. Don't like the procedure for having to do the review of condition of truck on cell phone.

ROBERT V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Very happy with the whole process

JAMES R. 
Évaluation :
3

Clean vehicle prior to renting. My wife had to thoroughly clean cub after picking up truck. Truck seemed to be in need of service, had doubts of it making the trip.

Richard F. 
Évaluation :
3

Make sure the maintenance is done on the vehicles and parts aren't falling off the handle to roll the window down was falling off whenever I shut the door. The exhaust system sounded terrible and the check engine light was on

Tenadore S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TOMMY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor C. 
Évaluation :
5

The pick up and drop off locations were fantastic! Can-do attitudes and very helpful. The people in the phone with Uhaul are not as much so. Disorganized and just don't know what they are doing compared to the pick up sites people.

TIMOTHY SCOTT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLORIA IMELDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY C. 
Évaluation :
2

Drop off customer service was appalling..

CODY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARITO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY R. 
Évaluation :
2

This location is my least favorite. I'm a professional mover. I rent U-Haul trucks multiple times a month. This place has overcharged me multiple times. The claim was the fuel was lower than I got it. Even when I take pictures and provide proof. This location sucks. I book elsewhere when possible.

Adam S. 
Évaluation :
3

Parking is back

Christine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
1

Gas tank leaked at least 6 gallons of gas on my driveway, from a previously patched leak that should have triggered tank replacement Unable to complete my move

JOHN O. 
Évaluation :
5

Staff was great

Tim D. 
Évaluation :
5

A couple of the desk people could have been a little more informational. Kind of had to pull some information out of them. They were nice though.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hoon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAUL P. 
Évaluation :
4

Given van that was boxed in, then paperwork redone for different van, but billing wrong because both vans were on account. Had to wait on hold 40 minutes to get resolved. Customer service was very helpful and friendly.

WENDY D. 
Évaluation :
5

Thank you U-Haul Lakewood team!! The vehicles were well maintained, and your customer service was excellent! Thanks for making our move easier!

CONSTANCE E. 
Évaluation :
5

Thank you Uhaul, for a better moving experience! Everything flowed smoothly, the app was easy to use, and everything was on schedule! Lakewood U-Haul on Pacific has the best staff! They are friendly, kind and kept me on track with my move. Thank you Lakewood Team U-Haul for being so amazing!!

Constance E. 
Évaluation :
2

The man serving was alone and very busy so he asked if he could email me my receipt. I agreed but when I finally got the receipt hours later he charged me an unexplained 20 $fee and I have been unable to reach them by telephone for an explanation - the call keeps going to corporate (with an estimated 25 minute hold time) rather than the Lakewood office. I would not recommend this office, they are understaffed for the amount of business they handle.

Shelli S. 
Évaluation :
5

You made my moving day less stressful! It was easy to check-in and check-out. Your employees were nice and also efficient. Merci.

JoEllen A. 
Évaluation :
1

I only use the van for approximately 2 hours. I returned it earlier than expected due to an emergency that came up. I was charged close to 200 $for a bunch of unnecessary "services" that didn't happen. Very disgusted and I will not use U-Haul again!

Christina S. 
Évaluation :
5

The trailer I was renting had small issues with the lighting. The gentleman that was helping quickly got me into an other trailer and I was on my way. There was a little wait time but compared to the Tacoma location it was a much more pleasant experience. ðŸ'ðŸ¼ðŸ'ðŸ¼

CRESPIN S. 
Évaluation :
5

They were very friendly and easy to work with when I returned the truck.

Marjorie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUU A. 
Évaluation :
5

None. Great crew and service

AMY D. 
Évaluation :
3

It did not appear that the outside of the vehicle was washed. We have pictures of all the bug spatters on the windshield and front end in particular. It looked like it was returned from a prior user and just sat until I picked it up without being washed.

Alan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynette W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY K. 
Évaluation :
3

Attendant slammed the trailer into my vehicle.

DALE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo W. 
Évaluation :
5

I went 7 miles, the gage did not move from the full line but they said it moved 1/8 of a tank and charged me 9 $for gas. I protested but they said the gage was no longer on full. I said it was and sent them the picture with the 7 miles on the odometer to prove it. NOT good customer service to lie! I guess someone is looking for some extra cash. I'll go somewhere else next time

TOBY R. 
Évaluation :
5

Easy process to return.

Karin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL Y. 
Évaluation :
5

Laeyla Ealy is amazing and extremely helpful. The auto transport was booked separately.

GLYNIS C. 
Évaluation :
5

Laeyla Ealy was amazing and went out of her way to help me in every detail. I have mobility issues and she was super helpful.

GLYNIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP B. 
Évaluation :
5

Service was great. Only issue was obtaining the correct hitch for my Subaru. That's not something that I felt could be avoided. I received several calls updating me on the search for the hitch and time was set aside for me once they obtained it.

Valerie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL L. 
Évaluation :
5

It was what i expected

JOHN M. 
Évaluation :
5

The agent who helped me hook up my tow-dolly at "U-Haul of Lakewood, WA" (702055) was exceptional. I believe her name was "Layla" and she went above and beyond to make sure the lights were working properly and my car was secured. We had some initial issues with my RV wiring and she ran a test. She helped correct the RV issue then found trouble with the U-Haul equipment. Layla then traded out the equipment she initially rented me with something that worked great. I have rented from U-haul before but never has an agent went the extra mile to make sure my needs were met. Layla gives new meaning to quality customer service and U-haul is lucky to have her as an employee.

KENT J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bomi K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCORI I. 
Évaluation :
3

Quick easy no hassle return

Georgia U. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla L. 
Évaluation :
5

The staff was friendly and helpful. I reserved ahead of time and my truck was ready, easy check out, and I was on my way. I will use this location again.

DAVID GERARD K. 
Évaluation :
5

Truck transmission went out during my travel

MALIK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Everette S. 
Évaluation :
5

Manager was great as she always is and such a sweetheart

DEREK MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SELENA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Awesome staff and awesome experience

Jonathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON Q. 
Évaluation :
5

Kind and easy to work with

TOBY R. 
Évaluation :
5

I used this facility twice in one week. The young African American woman that waited on me both times was kind efficiency and very businesslike in her appearance. A true asset to your company. A true pleasure doing business with her. Fondly Barbara Aqua.

BARBARA A. 
Évaluation :
3

1. The ignition key not work properly (had to keep trying to turn it until it finally started the engine). 2. The inside window handle fell off when closing the door so the driver's window could not be opened or closed (left it open). 3. 30 minute wait in line with only one salesperson on duty at the time. 4. Staff friendly enough but it all could've been better.

MARIS M. 
Évaluation :
4

Make parking lot for customer s

BRANDON J. 
Évaluation :
4

This was the first time so far that thevehicle I rented was not clean. The outside had caked on dirt and bird poop. It had been on it for a while. I mentioned it to the staff and was told that only higher management can take vehicles to get cleaned. The window was so dirty you could barely see out of it. The dash board was dirty along with the floor and seats. It smelled like smoke. This is concerning because I am told about the time uhaul takes to ensure they are helping combat the spread of covid with proper cleaning methods. Needless to say I went immediately to a carwash to have the inside and outcleaned so I can have a clear mind. So on top of rental fees, I paid detail fees for safety reasons.

TAMARA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN JAY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON W. 
Évaluation :
5

Laeyla is an amazing worker! She went above and beyond for me during my rental. She has always been incredible every experience with this location. I believe that she is definitely a hard worker and and knows what shes doing in regards to customer service and making everyone smile and laugh. I definetly will be seeing more of Uhaul because of this young lady! Thanks again Uhaul i appreciate everything you have done for your customers.

RAYMOND A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mickey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKIE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL W. 
Non les évaluations ont été soumises pour cet établissement.

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