Customer Reviews for U-Haul of Landa Park

4 789 évaluations

920 IH 35 S   New Braunfels, TX 78130
(@ Huisache Ave)

(830) 629-5831

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(830) 629-5831

920 IH 35 S
New Braunfels, TX 78130
(@ Huisache Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
3

Customer service can improve. Their policy if you pay cash is insane. I was told if I paid cash I had to also leave a $75 deposit ?? So weird.

Viviana L. 
Évaluation :
4

Good location and easily accessible. This location may want to get a bigger site or add on.

Kenneth L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peggy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph C. 
Évaluation :
1

App and website did not work for after hours drop off. Property was dirty and staff was rude and unprofessional. Will not use U-Haul for another move.

Chase P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara M. 
Évaluation :
5

More parking would be nice, but I understand

Royce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
3

Needs a bigger facility.

Kenneth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shamira C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gayle G. 
Évaluation :
5

Guys were nice. Made the process very quick and easy.

Bill N. 
Évaluation :
5

Turn in was fast and courteous he was very busy the day I turned it in but still took the time to unhook great job and I thank you

David R. 
Évaluation :
3

Site looks to have outgrown current location. May want to get a bigger site that offers storage as well.

Kenneth L. 
Évaluation :
4

Overall the experience was good, the truck I rented was extremely dirty on the outside and smelled of smoke. I did take pics if needed. I would also not that the driverside sun visor was missing. The staff and experience overall was good.

robert J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
1

Overcharged. Turned vehicle in an hour early plus less miles driven than expected. Still charged full amount. Would not recommend.

Jacob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio M. 
Évaluation :
5

A quick and easy pickup!

Powell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert M. 
Évaluation :
1

Cost was misrepresented to get you in the door. Van was filthy and in disrepair. I was concerned about it possibly breaking down.

Susan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxann F. 
Évaluation :
1

The person was rude and threatened me. I'll be taken this up to corporate

Quinton L. 
Évaluation :
5

Non

VICTOR R. 
Évaluation :
3

The GPS location was not accurate. I was unable to pick up the truck with the contactless pickup due to the GPS location being in the middle of I-35. Please correct.

Jacob L. 
Évaluation :
5

Great place! Friendly and helpful service.

Edna J. 
Évaluation :
1

Terrible customer service. Didn't get the truck I reserved. The truck I got wasn't big enough to fit a 13' table which is why I requested the truck I did. Didn't get the pads I reserved. Truck has been wrecked so one headlight shone down. Auto transport had a brake light out. Mileage was off from the paperwork. When I complained, I was told that was the best they could do. I had no choice since I had flown in and had to get everything that day.

Timothy M. 
Évaluation :
1

The general manage was helpful and friendly when I picked up the truck. When I returned the truck I was attempting to place the truck back where I got it from. An employee wearing a green safari type hat started waving his arms and banging/hitting a sign that said drop off equipment here. I did not see the sign when I pulled in, but for that employee to go off on me and hitting the sign was very unprofessional. I told him that was not the way to treat a customer. Yes I let my dissatisfaction the way I was treated to get the best of me. I told the general manager he needs to give the employee some attitude adjustment. I use this store for all my moving needs, and I hope that I never run into that employee again. My low rating is only because of that very unprofessional employee. The checkout of the truck was pleasant with the general manager. U-Haul does not need employee's that are ill-tempered like the guy with the safari hat. Sorry did not get close enough to get his name, which is a good thing because I may have ended up doing something to him.

JERRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Louis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
5

Very nice & accommodating!

Aleiahua J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
1

Two young kids and they acted like they didn't care. This was the only place that was open on Sunday. Extremely small parking lot. Offered NO HELP AT ALL PARKING TRAILER!!! I suggested they get the hand dolly, unhook the trailer and he refused. Said Management refused them from doing it. Told me I had to park the trailer with a full lot. Two people couldn't pull in parking lot and waiting on the street to get in. Customer behind me helped spot me while I backed trailer into a small spot. Very frustrating. I will NOT go back to this location and Uhaul Corporate should help this location owner out with suggestions on how to improve his lot. I guess if the employees would have been more helpful it would have been different.

Ted N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heidi W. 
Évaluation :
1

Be a little more courteous to the customer, seems like all they wanted to do was go home. I drove across town to get the only trailer available my size and they were locking up. he said he would have to call his manager, after debating with him he fixed me up with a covered trailer with no ramp and said that was all he had, but the lot was full of trailers. I will NEVER set foot in a U-Haul Rental ever again.

Paul D. 
Évaluation :
5

Check in and check out process were both fast and easy. Vehicle drove very well and had good gas mileage. Price charged was what was quoted. Would recommend.

Elisa Z. 
Évaluation :
5

Great experience all 3 times

blake W. 
Évaluation :
2

The reverse light on the drivers side didn't work, and I'm not sure why we were charged so many extra fees. Kind of disappointing. We will use another company or location in the future because it's outrageous that we ended up paying 90 dollars when we had a 58 dollar quote and has the usual for only 8 hours and it was an in town move.

Jaela D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent S. 
Évaluation :
5

An extremely easy and quick drop off process. Thank you for that!

Maria A. 
Évaluation :
5

Excellent service à la clientèle.

DENNIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max S. 
Évaluation :
1

They gave me an appliance dolly that was broken and knew it was. When I returned the truck and dolly the employee said yea some of them are broken and didn't offer a refund or anything.

Dane M. 
Évaluation :
5

The two clarks there were very friendly and helpful. My pickup location has to be changed, which was no issue with me. And in that swap most of my reservation information didn't move over. But we worked it out and got everything settled.

Cole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Harrison and Elijah handled my rental reservation perfectly and professionally from beginning to end. Everything went smoothly, the truck was waiting for me upon my arrival, I checked in and away I went. I wouldn't change a thing! Thank you, Elijah and Harrison, keep up the outstanding work!!

Yeshiva H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thea F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rudy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwana P. 
Évaluation :
5

Some of the tie down rails on the trailer walls have slots that are too small and narrow for a tie down strap hook. You can barely get a rope through the slot. This problem has existed for years. I thought by now U-Haul would have fixed this problem.

Jeffrey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
3

The truck that I reserved was not at the location. I had to settle for a smaller one which made our move more difficult.

David M. 
Évaluation :
5

Anthony was very helpful in making this a smooth rental experience.

KYLE ANTHONY S. 
Évaluation :
4

This was not the location I reserved a truck nor was it the size I reserved. I did not receive any notification of the change and this ended up costing me more money and time. In addition, when I tried to call, I was on hold for 30 minutes and then got hung up on. The gentleman at the location were very nice however, I do not plan to use Uhaul again if there are other options nor will I recommend Uhaul. VERY disappointed!!

Taylor D. 
Évaluation :
5

The young man noticed I had paid for supplies I never received. He worked diligently trying to refund

Cathy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce F. 
Évaluation :
1

Service was really bad.not at store online you had to wait for ever. Customer service put my order 9 pm instead of am.so I had to get a truck next day.neveragain will I rent a U hale.

Faye L. 
Évaluation :
1

Communication throughout the team needs improvement

Gabriel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

You guys do need to invest in some furniture dollies. Do not offer them on your website if they are not going to be available. They are ALWAYS gone.

JOHN N. 
Évaluation :
4

App is terrible

Michael J. 
Évaluation :
5

Service was quick friendly and efficient

Jeanette P. 
Évaluation :
3

Barely talked to me when I turned in the keys… didn't look at the reservation either. Initially rented for 2 days… didn't use for 2 days. Should've gotten money back.

Matt O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph H. 
Évaluation :
5

The trailer I used to rent didn't have a ramp and was around $20. This last one was $15 and a motorcycle trailer with a ramp. The ramp is nice but it's extremely heavy and very difficult to raise and lower.

Leslie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
4

Very friendly staff and helpful

Caraline M. 
Évaluation :
3

Update your website with accurate locations for renting and returning

Lewis Y. 
Évaluation :
3

So crowded hard to get in and out. Asked for help and were told " no more customers today" all we had was a question. And over all for a car trailer it was right at 200 dollars. Outrageous price.

Michhaela D. 
Évaluation :
2

Just didn't care

George D. 
Évaluation :
5

Excellent experience. One employee on particular is so friendly and helpful. Sorry I don't know his name.

Keith G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha B. 
Évaluation :
5

Very quick and easy return.

Jennifer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
1

I got a trailer with faulty wiring that kept blowing my brake light fuses leaving me stranded twice. I tried to call customer service, waited over an hour on the phone only to be hung up on and they did not take my issue or my request for a refund seriously. Will NEVER use Uhaul again.

Christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Everyone was great. The staff was professional and dedicated to taking care of each customer that walked through the door.

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

Very pleasant and helpful staff

Simon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B. 
Non les évaluations ont été soumises pour cet établissement.

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