Le client n'a pas laissé de commentaire.michael W.
Customer Reviews for U-Haul of Landa Park
Pour nous contacter
New Braunfels, TX 78130
(@ Huisache Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
24 drop off but know the location to have above average service in getting me checked in and on my way.Kimberly C.
I did after hours drop off but have used drop off during work hours and they are pretty good.Kimberly M.
Le client n'a pas laissé de commentaire.LARRY P.
Everything was great except when I got there they told me they didn't have my furniture Dolly that I paid for and reserved online. They said they don't get a lot of them. And it was first come first serve. I was there at 8:00 am. Other places I have rented from have everything you ordered in the truck already so you pay and go. I then had to go find furniture Dollies. If would have been nice to let me know they didn't have them do I could have made plans to get them ahead of time from some where else. Other than that no problems.ROBERT W.
Le client n'a pas laissé de commentaire.Ronald P.
The 2 guys working at the location took care of everything, was a much better experience than I expectedBRANDON F.
Le client n'a pas laissé de commentaire.HELIE A.
I have rented trailers to carry cars from you twice recently. Both of the trailers were in poor shape. The tiedowns were of no value. One was completely broken the ones on the second trailer did not work well. The list of hours to get the trailer on and off the automobile was broken on the second trailer. The trailer was in very bad shape.Charles R.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.LARRY B.
Le client n'a pas laissé de commentaire.KRISTIN B.
Staff was professional. Good experienceTHOMAS W.
Le client n'a pas laissé de commentaire.CHAD T.
Le client n'a pas laissé de commentaire.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.JOHN L.
Le client n'a pas laissé de commentaire.lewis L.
Le client n'a pas laissé de commentaire.Trish J.
Le client n'a pas laissé de commentaire.Lynda C.
Le client n'a pas laissé de commentaire.Lyle L.
As always, anytime I move, I only use U-haul. Consistent excellent experience anywhere I use them!RODNEY S.
Le client n'a pas laissé de commentaire.MIKEAL K.
The 2 guys in there were very professional. Helped me out when I was in a bind and would recommend that you go to this location 100 percent. They were very fast and on point with every question I had. These guys know what there doing without a doubt.Gabriel C.
Clear instructions on where to park large vehicles, particular once site begins to fill up.CHRISTOPHER K.
Le client n'a pas laissé de commentaire.REFUGIO R.
Le client n'a pas laissé de commentaire.Patrick S.
There is no way to pull in and backup a trailer. Had to take it off the hitch and walk it to the return spot. Be preparedJUDITH B.
Good place to get it doneROBERT H.
The tires were NOT inspected or they would have replaced the passenger tire on the trailer before renting it out to us. The location is also too crowded.James B.
Le client n'a pas laissé de commentaire.Richard T.
Good experience but i was charged for fuel. Put 24 miles on the truck and put 2 gallons in before returning it. Yet I was charged 10 $for 3 gallons after I dropped it off.Robert W.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.SONIA O.
All good.Keith D.
It was a very smooth thing easy and fast I don't think you could improve on thatTODD S.
Le client n'a pas laissé de commentaire.PHILIP H.
2nd time in a row I've rented a uhaul here within a few months and both times they didn't have the dolly I reserved. I needed an appliance dolly with straps or I wouldn't have been able to move the items I needed to. Luckily Home Depot had one, but it cut into my reservation time to go pick it up. On the website there was mention of a guaranteed reservation or 50 $but haven't been able to find out anything else about it. If you're planning on moving and need a dolly to move anything heavy, I wouldn't count on this location.ANDREW H.
Just keep doing what your doing, good job!MIKEL K.
Le client n'a pas laissé de commentaire.CONNIE G.
Le client n'a pas laissé de commentaire.JOSEPH L.
Le client n'a pas laissé de commentaire.DOLORES C.
I didn't realize the return time for the trailer and this location called to inquire if I was returning the trailer on time. I told the person that I could have the trailer back in two hours and was met with, we have that trailer rented and they are here to pick it up. I said I'd have the trailer back in two hours and he hung up. I called U-Haul customer service to change the return time to noon. I was told there would be no additional charges but that was a lie. I received an invoice for 20 $additional charges. When I returned the trailer, the attendant said U-Haul had changed my drop off location. Then he checked and I was at the correct drop off point. Then I realized, U-Haul is using it's customers to position it's equipment. That's what happened to me in Houston.Rodney S.
Mr Wyatt was the epitome of customer service!!!! He wasn't only business focused, but he placed a nice touch of per personal service ( I.eâ€¦ how was my day going? Is there anything else I can help you with? Please be safeâ€¦) above and beyond ensuring a customer''s safety!!! At drop offâ€¦ SERVICE WITH A SMILE!!! Asking with total sincerity if my experience with U-Haul was up to my standardâ€¦ the answer is YES!!! Great MAN!!! Thank you for having Wyatt in your company!! V/r, Ray Gomez 1SG/ USA (Ret.) 210-439-8291RAMON G.
Le client n'a pas laissé de commentaire.TOMMY W.
Le client n'a pas laissé de commentaire.Yecenia C.
I did have to call back to correct an issue with the wrong mileage and gas was entered into my final bill. However, they quickly resolved the issue the same day I brought it to their attentionTodd K.
The guys who helped us extremely considerate of all the customers time and very friendly. It was a quick and easy process. Very impressed!ZECHARIAH B.
Good service. Easy experience.Kimberly M.
Le client n'a pas laissé de commentaire.GEORGE A.
Small location. Parking lot was a mess. Staff very friendly and helpful.David B.
Very friendlyLOUIS M.
Le client n'a pas laissé de commentaire.JAMES R.
Le client n'a pas laissé de commentaire.RHONDA L.
Le client n'a pas laissé de commentaire.CHARLESHERBERT G.
Great service and productsJOSE H.
Le client n'a pas laissé de commentaire.RICHARD C.
Le client n'a pas laissé de commentaire.DEBBIE R.
Took 30 minutes to process payment. Also can improve on after hours Drop off process.JULIO G.
Le client n'a pas laissé de commentaire.MONICA S.
This is an overall negative review in reference to my experience with U-Haul as a company. I experienced 2 failures to meet the guarantee of service/equipment. Please contact me for my 100 $across 2 failures on this same days reservation.ROLANDO C.
Le client n'a pas laissé de commentaire.SALVADOR G.
Le client n'a pas laissé de commentaire.Joshua S.
Le client n'a pas laissé de commentaire.David R.
Location was good but your system messed up my reservation. I had a one way reservation to Nashville from Texas and your system had me picking up and returning to the same location. Called customer service on the phone. She was horrible and no help. Had to drive back to the pickup location to get it fixed.Michael F.
Le client n'a pas laissé de commentaire.Ronald T.
Le client n'a pas laissé de commentaire.KARL H.
Le client n'a pas laissé de commentaire.WALTER R.
vary tight access to drop off car carrier with a 26 foot U-haui truck butt employee cleared exit while paper work being completed.WALTER R.
Had to eat too long.WILLIAM P.
Le client n'a pas laissé de commentaire.Erin H.
Le client n'a pas laissé de commentaire.Paul T.
Le client n'a pas laissé de commentaire.Timothy B.
Le client n'a pas laissé de commentaire.Petra C.
Le client n'a pas laissé de commentaire.CHASE F.
Le client n'a pas laissé de commentaire.Eli C.
Easiest rental I've ever done. Took care of everything online.Gregory D.
Le client n'a pas laissé de commentaire.KYLE R.
Customer Service was outstanding. He helped me finalize my reservation, helped find a storage facility that met all my requirements and helped me set up my online account. All under 30 minutes. Personal at the reservation site were very knowledgeable in there trade and kept me informed on any changes. They did so in timely manner. Professionalism at its best!jorge R.
It was quick to pickup and drop offâ€¦ employee didn't seem too friendly though. Nothing was explained that the inspection, etc was through mobile app now. Overall it was quick and easy to get in and outMARIE H.
Le client n'a pas laissé de commentaire.FREDDIE F.
No drop box for keys when returning rental truck after hours. Sat on hold for 32 minutes waiting for customer service to help resolve the situation but no answer. I have pictures and a video showing no key drop box.DAVID R.
Le client n'a pas laissé de commentaire.RYAN H.
Courteous, employees knew exactly what they were doing. Definitely will use this location next time I need a trailer or truck. Thanks and keep up the good work!HAROLD B.
The drop off points trash can was over flowing and no one came out when I returned my truck. Had to go in side and wait for 10 min for her to finish reminiscing with an old friend. The truck was subpar, ac did not work. Last time I use Uhaul...Ruben R.
Have the truck readyRENE E.
Le client n'a pas laissé de commentaire.Marisa E.
Very helpful and friendly staff at this location.Evan R.
This location and staff are the only reason I would ever consider using U-Haul again. My HORRIBLE, EXPENSIVE, EXPERIENCE WITH U-HAUL WAS TRASH!!!! How the hell do you get off charging 0,76 cents a mile? Then expect your customer to return it to the location with the exact amount of gas in it as when you left the location?? I had to pay 25$ on top of the 134$ I already paid for the damn truck I didn't even want!!!!! Because you tech messed up putting on my hitch a year ago, by not attaching the electric components for the trailer lights! So I had pay 109 $!!!!!! More than I was expecting!!! I will be calling tomorrow and I expect a partial refund for your mistakes!!!!JOSHUA M.
Le client n'a pas laissé de commentaire.Kurt K.
Le client n'a pas laissé de commentaire.Larry C.
The associates in the store were quick , courteous, and efficient. The phone system is not. Too many menus and tedious options before getting through to an actual person. The person I did get through to was great.JOSEPH E.
Make sure everything is operable before signing them out. Air conditioner stuck and blowing on defrost windshield. Not the first time but it seems that steering wheel are filthy and wonder of all interior, use clorax wipes.EUSEBIO P.
Le client n'a pas laissé de commentaire.MELINDA W.
Le client n'a pas laissé de commentaire.CHARLES R.
Le client n'a pas laissé de commentaire.LARRY P.
Truck was not super clean - could have been run through a car wash. Also - they did not let me know online when I booked that I could not rent without a TX driver's license. Definitely should let people know that - my dad had to come all the way back to take over my rental in his name.Dante G.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!