Évaluations des clients U-Haul of Langhorne

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Langhorne

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Thomas K.
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Le client n'a pas laissé de commentaire.

David F.
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Le client n'a pas laissé de commentaire.

WILLIAMJ F.
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Everything was seamless!

Donald C.
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Le client n'a pas laissé de commentaire.

Everett M.
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Le client n'a pas laissé de commentaire.

MOUSSA S.
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The trailer is close to falling apart. It is way too old and rusty. It should be taken out of service as it rattles and shakes on freeways under construction. At times I was worried about my and other drivers' safety despite going 55 mile an hour. I thought the left flap would fall off and hit one of the cars.

Andrew F.
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Le client n'a pas laissé de commentaire.

Janice B.
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Brandon was very helpful and very professional. Great customer satisfaction skills! The manager on duty was also very meticulous, making sure my vehicle was disinfected and was also there to answer any questions. Great experience all around.

JAMES S.
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Friendly staff, great service.

Gary A.
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Le client n'a pas laissé de commentaire.

Ian R.
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Le client n'a pas laissé de commentaire.

JENNIFER D.
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Le client n'a pas laissé de commentaire.

Amanda D.
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Very helpful with the purchase of the ball mount and hooking the trailer up the day of!

VICTOR M.
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Good service

BRIAN M.
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Very friendly staff.

Zachary R.
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Went as expected. No issues.

JAMES W.
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Le client n'a pas laissé de commentaire.

John K.
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Service was excellent'. Quick and easy.

Robert P.
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Le client n'a pas laissé de commentaire.

David V.
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Le client n'a pas laissé de commentaire.

Mary P.
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Le client n'a pas laissé de commentaire.

Nick D.
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Le client n'a pas laissé de commentaire.

Joseph D.
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Le client n'a pas laissé de commentaire.

George F.
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Le client n'a pas laissé de commentaire.

Robert C.
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Le client n'a pas laissé de commentaire.

FERNANDO P.
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I was supposed to receive furniture pads which i did not... my furniture suffered damage due to this error.

KYLE R.
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It was great that it was a trailer rental and it was ok to drop it off after hours.

Deanna A.
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Le client n'a pas laissé de commentaire.

Kathy S.
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We had a great experience with both the Pick up and drop off of the trailer. Terrific customer service, we will be back!

Eric E.
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Le client n'a pas laissé de commentaire.

william M.
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Le client n'a pas laissé de commentaire.

Sarah D.
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The customer service at this location is beyond amazing. Pick up was quick and efficient. They were already waiting for us to come and our truck was prepared. If you are looking at renting stop at this location!

ELIZABETH Q.
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Le client n'a pas laissé de commentaire.

Richard H.
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Le client n'a pas laissé de commentaire.

Maureen G.
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The employee was on point and very nice!

EUGENE C.
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Truck riding cabin didn't appear to have been cleaned. And truck had sticker that said maintenance was due 10,000 miles earlier. It may have been done, but sticker was still there. We made it 180 miles safely, so that counts, though! The Uhaul.com/share is BS- didn't recognize our reservation number, and kept sending me in loops w no instructions! Very frustrating at 10 pm after a long day of moving!

RUSSELL E.
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Le client n'a pas laissé de commentaire.

MICHAEL L.
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Le client n'a pas laissé de commentaire.

Colin G.
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Le client n'a pas laissé de commentaire.

Jason G.
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awesome guy working there

Alicia M.
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The starting mileage was incorrect and I was charged almost double for my miles due to the error. The process was supposed to be digital, but that was not working. The associate at the counter advised that other customers were also receiving error messages and unable to use the digital process. They said they would send my rental agreement digitally, but I did not receive it until after I already left the facility. No one confirmed the mileage with me before I left. When I returned the vehicle, I received an e-receipt after I had already left. Upon learning that the starting mileage was incorrect, I tried calling the local branch and it rang at corporate customer service instead. I spoke to someone at customer service who told me only the manager could resolve the issue. She opened a case and advised that I would receive a call back from the manager, likely on Monday, as it was already late on Saturday afternoon. Never received a call and tried to call the branch directly again. Was once again bounced to corporate customer service and unable to speak to someone at the branch. The customer service agent attempted to contact the manager and could not get a hold of him, but advised that a message was left. Waited a week and tried to call the branch directly again. Was finally able to speak to someone located at the branch, but the manager was not available. The associate advised that I would receive a call back by a certain date. That date has now passed and I have still not received a return call from the manager. Bottom line - the process did not work as it was supposed to, staff relies on the figures in their computer instead of actually confirming information is correct, commitment to customer service is terrible, and I was charged almost double what I should have been. I will never use this company again.

CAZICA H.
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Le client n'a pas laissé de commentaire.

Rob R.
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Le client n'a pas laissé de commentaire.

Brian A.
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Le client n'a pas laissé de commentaire.

AMY C.
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I tried to use the website to check in, but it wouldn't recognize my location so I had to go inside. The female associate was wearing a mask, but the male associate was not. He was also helping a customer, indoors, who was not wearing a mask. Fortunately the masked associate assisted me. She was great!

MATTHEW K.
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Le client n'a pas laissé de commentaire.

David T.
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Parking is a bit of an issue at this location.

Carlos M.
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Le client n'a pas laissé de commentaire.

Peter H.
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Very friendly and helpful staff, a real pleasure!

STEVEN D.
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Le client n'a pas laissé de commentaire.

Joshua D.
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I had ordered a dozen blankets days prior to my rental. I show up and am told they gave them all away before I arrived at 8:45am. I'm then told I can either buy them from them at $10 a piece (which is what renting 12 for the day costs) or I could drive to another uhaul place, incur mileage charges in the process, in the hopes they'd have the blankets I needed and preordered. Needless to say I was not happy but I was moving that day and had friends waiting at the house to begin. Uhaul should ensure they have stock of what a client orders and should ensure your staff doesn't just give it all away before someone who preordered it arrives. I believe I should have either been given money back for the inconvenience or given blankets you sell as my rental. Also, your staff seemed very kind of like “oh well” about it, with no real viable suggestion to fulfill my full order. They then claimed it wasn't even on the reservation. When I returned the truck later your staff told me that they “never have blankets on Saturday's”. Why offer on your website if you can't fulfill? Very disappointed and will be seeking other truck options in the future. This occurred at your Langhorne, PA dealer on Lincoln highway, 9/12/20.

Indla A.
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Le client n'a pas laissé de commentaire.

Wade H.
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We've moved our sons numerous times and always use U Hauls. In the past there was a less expensive way to move them to another city and return the truck 24 hours later. Now that's not an option. It would be great if there was a way to accommodate our moving needs at a less costly rate

thomas S.
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Le client n'a pas laissé de commentaire.

DAVID D.
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Seamlessly perfect

Matthew M.
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My overall experience was outstanding. I only rented for a day but every person I had contact with at this location was extremely friendly, helpful and made me feel like a platinum customer. The process was smooth and efficient. Thank you!

jony C.
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Le client n'a pas laissé de commentaire.

Michael D.
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It seems like it's the same person there everytime I rent a piece of equipment. He is always friendly and very efficient.

Marcello S.
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Le client n'a pas laissé de commentaire.

Daniel F.
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Everyone at the location was very helpful. Equipment was prepared and ready for my arrival. Great job by the team there.

Jeffrey R.
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Customer service was outstanding.

Melissa B.
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Quick and easy service! The two people at the desk very friendly. Thank you!!!!!

Christopher F.
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Le client n'a pas laissé de commentaire.

Kimberly V.
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I reserved a dozen furniture pads a week prior and when we went to get the truck.. NO pads , he said they ran out that morning. If I reserved it it should not of been given to anyone else. Also I wanted to pay with cash. He told me he'd rather not deal with cash and asked me to use my credit card. Which I only used to reserve the truck

Naomi O.
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Le client n'a pas laissé de commentaire.

DAVID D.
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Nothing at all, he was attentive, friendly and funny. Simple easy exchange.

Raquel B.
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Le client n'a pas laissé de commentaire.

hector R.
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Very helpful and courteous, always a positive experience at this location

ALEX R.
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Nothing evrithing was okay thanks for your help when I need it

Dharmesh P.
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Very friendly person at reception. He made the process easy and faster.

Mason K.
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Le client n'a pas laissé de commentaire.

Michele H.
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Le client n'a pas laissé de commentaire.

Emid T.
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Le client n'a pas laissé de commentaire.

Robert C.
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Le client n'a pas laissé de commentaire.

Michael D.
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Le client n'a pas laissé de commentaire.

Scott H.
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Le client n'a pas laissé de commentaire.

PATRICK A.
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I review for Google I am a former Cust Serv Mgr and rate this location, Excellent!! Ed, Jason and staff bent over backwards to deliver customer service and I request they recognized for giving Excellent Customer Service Rick

Dominic M.
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Le client n'a pas laissé de commentaire.

joseph O.
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Sorry I did not get the gentlemen's name at the counter but he was very helpful, polite, very friendly. A very good experience.

Donald A.
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Le client n'a pas laissé de commentaire.

Nancy L.
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Le client n'a pas laissé de commentaire.

Michael S.
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Hidden fees is the scummiest way to make a living. $7.50 for a 1/16 of a tank of gas when you can't see the exact spot on the tank when it's a 1 inch gauge.

ken C.
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Truck motor through out alot of heat from motor into the cab of the truck. Dteering was very loose. Besides those isssie truck was ok.

Nicole L.
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We got there at 2pm and it took over 25 mins to online check in. No grace period was given for the four hour window and the truck was due back at 6pm.

David C.
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Le client n'a pas laissé de commentaire.

Mark H.
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Return process extremely fast. Polite, efficient staff.

James R.
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Booking staff was extra helpful!!! I would travel further just for them

TIMOTHY Q.
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Staff was great and very informative

MICHAEL B.
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The staff were very nice and helpful.

Leslie G.
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Ed and Guila were very nice and professional

Alison S.
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Le client n'a pas laissé de commentaire.

David D.
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The employees were in work and ready to serve customers on time and the time to check in and get the truck was very short. Great Experience!

John S.
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Le client n'a pas laissé de commentaire.

Thaddeus C.
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Always perform a safety check with the customer I.e. lights, brakes, turn indicators, wipers, brake lights and parking brake performance. The vehicle I rented had water inside the lens and bulb and socket of the rear lighting pod, causing a brake lamp (lower bulb brake lamp) to be inoperative.

Jorge C.
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Le client n'a pas laissé de commentaire.

Ken E.
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Quick and easy, great staff

Sharon D.
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Jason Bento was PERFECT, from the initial visit in to make the reservation last week to when we picked it up. He was professional, cheerful and willing to go the extra mile to win over his customers. I would STRONGLY suggest this location, with Jason at the head of it, to all of my friends. THANK YOU JASON!!!

Melanie M.
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Jason the store manager at U-Haul langhorne is the friendliest, most positive, attentive, efficient U-Haul employee that I've ever interacted with. Yay Jason. Thank you.

Herminio R.
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Le client n'a pas laissé de commentaire.

Philip L.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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