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DAYON B.Customer Reviews for U-Haul of Lawrence
Testimonials From Recent Customers
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Most rude people ever
Brian S.U-Haul made a stressful day of moving by alleviating my worries when I would not make the return on time. They extended my times twice so that I wouldn't incur any additional charges. They were so incredibly kind when I was on the phone with Stephanie and Kelsey. Massive thanks for taking care of a customer who had overestimated her moving abilities.
Anna C.Great customer service!
Guylene C.Provide parking for customers who just need to rent something for a short time. Clean out the vehicles.
KRISTEE B.Mobile drop off was easy
Skyler H.We left the truck after hours so didn't see anybody but received an email with the receipt the next day. I had no issues here.
ann L.Good experience.
Neal L.Do an inspection with the customer before we drive off... my uhaul headlight was burned out on one side... glad a cop didnt pull me over... limited visibility is unsafe...
BRENDA S.Easy drop off location. Very efficient
Craig L.Easy as it should be.
Donald S.I want to commend your entire team! They all worked together to ensure that I received the rental equipment I needed and went above and beyond my expectations to ensure that I understood how to operate it in a safe and correct manner. In addition they were also courteous and professional in the process.
JOHN M.I received a call a week after I turned in my Appliance Dolly back in. I had returned it the next morning after renting it. This left me wondering if I was going to be charged extra. They said it was taken care of.
Keith S.Put trail foot on the hitch so I have something to sit on when I need to unhitch with aload on
FRANK W.10 years years ago I would have told people to avoid this place like the plague. Amazing what change in management can do
dave L.Everything was great!
Crystal M.The latch for the ball was left loose
ZACHARY H.Parking lot is very small, of course, I'm sure you already know that. Nonetheless, it's inconvenient.
David S.I was satisfied so keep up the good work!
JOHN P.I was charged a check in fee, although I tried to check in via the website. I also had insurance added to my ticket that I had not elected. When I went to the location to dispute the charges and show I had tried to check in, the owner essentially told me it was my fault and that I should ask to review the charges on rentals made there. He is condescending and not customer service friendly AT ALL. This is not the first time I have had to speak to him and he is rude. He did return my charges but made sure to let me know it's my responsibility to check charges on my receipt. The rest of the staff is always friendly and helpful.
JESUA M.Great as always
JUSTIN H.Better word their web site
KESHIA F.Everything was great!!
JUSTIN H.Just keep focusing on what you do best!
MARK M.My experience was not great. The workers were very friendly and helped me out. They had great customer service. But I had to dispute several charges on my bill because it was incorrectly input. I was charged over $110 for fuel. I know it was a mistake but they have to slow down and put things in correctly. I'm glad I was paying attention and took photos of the gas and mileage at the beginning.
Takisha C.With the key I was given, I could not unlock the passenger side door. Driver side door was difficult.
EUGENE K.The check in procedure has improved a lot since I rented a vehicle several years ago. Very nice people that helped me
LUANN W.The equipment return process was very easy!
KALEN S.Everything went quite smoothly. Zero problems, excellent service. I do wish you had some on-site parking available for personal vehicles, but that's a minor issue.
LAURA S.Parking if we have to leave our vehicle.
Corey F.I found the people to be friendly and helpful. They made the whole job much simpler thank I'd feared. Great job, guys!
VIRGINIA V.People and place was great. Truck was a disaster. They moved 2 of the same truck to get to this one so it would be off their lot. Drivers side window leaked air and was loud the entire drive. Windshield wipers were terrible. Gas gauge worked half the time and there is a loud vibration noise in the cab. Not a pleasant trip.
John R.The Check-in system online and on the app sucks! It took me 45 minutes troubleshooting during after hours to try and do the final check-in because the website's verification of Location Services would not work - I finally figured out that it was because my browser I was using is Google Chrome (the most popular browser) as opposed to Safari. I tried it on multiple phones and was the same on all of them. It almost made me late for my check-in time. The developers of the site/system need to correct this ASAP.
ZACHARIAH D.Everything was great don't know what we would've done without the trailer. Thank you so much. Sandy with SonTeez
JOYCE S.Charges are high and the customer has to do all the work. Go around take all the pictures, check in on line or we will charge you $20 more. Asked if they were going to pull van up for us and was initially told well you can just go get it yourself. They did bring it up, but I had to take all these pictures and submit them. Why didn't they take pictures and send them to me? Why am I doing all work and paying a fortune to you?
Laura M.Customer service in the store was exemplary. However, customer service from the call center was absolutely terrible. Upon initially making the reservation I had trouble getting the correct pickup time online. I backed out of the page and immediately called the location I was picking up from to make the reservation. Then on the day of pickup I was running late. I called the location to inform them I was running late and was redirected to a call center. The call center representative told me I had two reservations, one was made online. I was never sent any confirmation for the reservation online. I asked the call center attendant for that reservation number and they refused. I asked the call center attendant to cancel the online reservation because I only needed one reservation. They recommended I cancel in the store. I again asked the call center attendant to cancel my second online reservation. They were very impatient. Very rude. Said they would cancel it and then I asked to confirm the reservation I had a number for and confirmation from was still valid. The call center attendant couldn't answer my question at that point. Didn't ask how else they could help. When I arrived on location to pick up the uhaul I was told there was still two reservations and that the location was never informed that I was running late. Thankfully the guys at the location could cancel my extra reservation and got me in the truck I needed.
Daniel L.I give the lawrence location 5 starsl but u haul a 1 star for accepting a rental for topeka ks only to fill the rental 25 miles away at lawrence. The Topeka blvd location was unfriendly and rude when responding to me. u haul confirmation call did not advise that my truck would be 2 miles away so I had moving help waiting 1 1/2 hours while i had to go pick up a truck 25 miles away with a 2nd driver. Lawrence location was polite and immediately offered a $50 discount for inconvenience Topeka location basiically said not our problem and when visiby upset told me to leave.
James H.Good people with a positive attitude towards their job
EARL W.U-Haul itself needs to fix it's reservation process. There is no point in having online reservation if their location's available vehicles is not kept up to date on the website. Twice now I've reserved specific vehicles and received calls a few days later saying that type isn't available at any close location. Do not list those as options to reserve if that's not a real possibility.
Brenna E.Keep doing as you are. Friendly and courteous.
DEBRINA M.Aucun
Gretchen E.Everything went very smoothly. Staff are friendly and helpful. I wish you could make a deal with the VFW next door to allow leaving private vehicles there while renting a van.
JOSEPH D.I've always used this location and never had any problems. All associates are friendly and helpful. Merci
TERESA C.I just couldn't get online to return my u haul, website kept kicking me out, or just went in circles. Try calling 2 hour waiting, still no help. Other then that everything went fine. Great counter service..
Mabel S.The checking in process to check-in took a bit of time, but it was a busy time of the evening. The checking out process was smooth and easy. Appreciated all the help I received.
TROY W.It was an older truck, with over 100 000 miles on it. There were issues with the way the truck accelerated, and it was really tough to accelerate unless you pushed the button in the shifting lever. Decent truck overall, though.
EUGENE K.