Évaluations des clients U-Haul of Lawrence
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul of Lawrence
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Buffy W. le
I had an amazing experience with u haul today! The staff members were all very friendly and helpful!
GASTON C. le
Excellent service. I have no suggestions for improvement.
Khadine K. le
Amazing service! Mr Spillman was helpful and offered great service. Keep up the great work!
Stephen S. le
Not much improvement needed. Employees where very helpful and informative. Would highly recommend this location to anyone. I’ve used this location several over the years. Never had a complaint.
Robert W. le
Stay open til at least 8 or 9pm
Christopher C. le
Alex was very attentive and personable, great humor which help make an excellent start to my moving day. Covered all the contract information and ensure I understood them as well as contact information for additional assistance if required. Thank you for having a great professional represent your company.
Matthew H. le
Did not have time to drive 30 miles to Topeka from Lawrence on the day I am moving. Nobody could assure me where exactly I would be able to get the truck.
Marvin L. le
Friendly and efficient customer service
Jay H. le
Back of truck was pretty wet and muddy but we got through it - looks like the team had just hosed it out
MARK W P. le
NEED TO IMPROVE MAINTENANCE OF TRAILER
Samuel G. le
Alex was very helpful with the rental pick up process.
James W. le
I explained the problem with the wiring harness install and this site had the experience to properly fix the installation so that I would not have future problems with the "work around wiring. PLease tell the technician thank you!!!
Brent F. le
Location is a little tricky to get out of, but everyone was helpful and the store was well stocked
Isse L. le
We dropped off the truck after hours.
Sean L. le
-Update the vehicle mileage on contracts to actually match the speedometer. -Inform customers that Uhaul’s contract information isn’t always up to date and that it needs to be double-checked to avoid hidden fees.
John V. le
Great Experience after having a really bad experience in Leavenworth. Hands down better place. Help and customer service was excellent.
Bradly C. le
The person who helped me was very friendly and professional.
Brittany P. le
NA
Matthew R. le
Did not tell me that upon arrival at my drop location, bed must be swept and blankets folded.
Matthew T P. le
Dynamite team...very strong, efficient, and good at knowing what to load in the right order. Highly recommended!
Robert W. le
Service was great, as usual. Everything I needed was taken care of quickly I was in and out no issues what so ever.
Dione F. le
The truck smelled terribly like cigars. I know there is little they can do once someone smokes in it, but it was pretty bad for a 14 hour drive
Sierra J. le
Customer service told me not to worry about rental due to always having trailer in stock...I had to drive to Topeka to get it and the truck check engine light came on...the topeka store had to re-rent me a truck. When we dropped off the truck the place sams lucky Mart was late at night and we could not get my car off of the trailer for and hour and a half. They did not offer to help. We were afraid being in a new big town. Thankfully a customer at the gas station helped us. The attendant refused to help at all. I was not familiar with checking in online and very frazzled. Sorry if it was not done correctly. Thank you for checking us in.
Marty T. le
The 15' truck I rented was for "in town use" is what I was told. The drivers side door looked like it had been repaired and did not seal well at all. At 60 mph it whistled pretty loud. I don't understand why they don't do a personal walk around with you. Other than that, very good experience.
Weston P. le
Friendly and helpful staff. It didn't take long for to pick up, and returning was quick and easy!
Bonnie N. le
The staff was friendly and helpful.
Katherine K. le
I arrived five minutes before closing time to return my uhaul truck. They quickly turned off the lights, locked the door and did their close out duties. They come out after 15 minutes and I asked why they refused to serve me when I arrived before closing. The man was rude and wouldn’t even look at me. His comments were awful! I came back the next day to return the truck taking off from work.
jerline T. le
everything was A okay. Staff is friendly and very helpful
Brian W. le
Free coffee? :-)
Jerry C. le
The staff was friendly and helpful.
Brandon V. le
Did not have the trailer I reserved. Had even checked in the day in advance. Had to pull larger trailer getting much worse gas mileage
Larry N. le
Great crew
Stephen W. le
The gentleman checking us informed us we went over miles allowed , when we explained the issue w/ UHAUL changing our pick up location which confidently was the mileage they were trying to charge us he took care of it immediately.
Monolito A. le
GREAT
Richard P. le
Explained problems I was having. No comment from him. Said I was ten miles over on mileage and charged me for them. Only time you could see the mileage was a few seconds after starting and then the error message was blocking the numbers. Not the best of customer service.
Marcelo B. le
There was a lot o vibration coming from the trailer, maybe the wheels should be better balanced, and I know it's a working tool but it could be less noise, like in the tail gate some rubber cushion
Jeffrey D. le
Your Lawrence location is kinda tough to get into and out of and your lot wad over crowded not enough parking or room to turn around in. I personally drive a very small car and almost got hit by your FedEx delivery driver cause we were both backing up at same time instead there being another exit for him to pull forward and out of. Simple fix add another exit to your lot.
Jenna W. le
The truck that was given to me was clean however the driver door would not shut unless slammed and actually opened as I was driving. The door to the back of the truck got stuck and wouldn’t close. Took 30 minutes for me to be able to close it. Also I was told that I could use the uhaul app to return the truck if I returned it over night. I dropped off the truck at 12:30 AM and the first time I tried to use the app to return the app crashed on the last step of the return. The next time I tried the app crashed after I took the photos to show that it was clean. The last time I tried to use the app it wouldn’t even open. I was charged $30 for not using the app when I tried 3 times. Will not be using uhaul again.
James H. le
Very good service
Allen J. le
I feel that I should be able to use my own insurance company, instead of having to add $28 to my bill. The las time I rented, I don’t believe I was required to have to use your insurance. Also, i was charged for 2 whole days, when I returned it 4 hours over the first 24 hrs. This was explained to me by the office, and I understood the terms. I am just giving my opinion that a option be allowed that if you return it with only, let’s say 4-6 hours, you get charged per hour only for the hours used. I would think this would benefit the customer and your business as it might give you a faster return, which would give you another truck to rent quicker. Otherwise, I like this particular dealer, as the staff is always very friendly and helpful, and I have used them probably 3 times in the past 2 years.
Karl B. le
Remove snow from trailer before renting
Donald M. le
provide receipt at time of drop off.
Kimberly F. le
Keep doing what you do!
Carl M. le
Customer service. Employee attitudes.
Quinten B. le
Make sure your web app works for htc smart phones, was not able to take pictures to report gas being low.
Jacinta J. le
I can only comment on the interactions I had with UHaul of Lawrence during the drop-off and pick-up of my UBox. Customer service was great. Colleen was very communicative, helpful, and efficient.
Mary C. le
I would like to file a claim for both location - From/To
Tom G. le
Excellent
Wade P. le
The U Haul representative was extremely helpful. We didn't realize we needed notify when we were picking up and she went out of her way to ensure we were able to get our UHaul Pod the same day. TYVM
John J. le
very professional. very helpful. the team kindly directed you to get in and out in no time!
stan h. le
Thanks