Évaluations des clients U-Haul of Lawrence

Have parking area for personal cars when renting a truck for in-town.

They mixed up our drop off location and we had to call the maIn U-Haul to get it fixed back.

Friendly people, prompt service. Good job.

The staff at the Lawrence location were all excellent! Please tell them I appreciated their assistance and patience. They are thorough and courteous.

Location need convenient customer parking.

I had ordered furniture pads and a utility dolly as well as the trailer and neither were put in the trailer prior to me leaving - I just happened to check at my first stop (1 mile distance) and had to return to get them. I was going about 30 miles away so I'm glad I checked. The service representative was very kind and apologetic and got them for me immediately. The only other issue was that it then took a bit to get turned around in the lot - it is rather small and cramped with no drive-thru space.

NA

I was exited by a very rude and disrespectful man... I was clearly over charged and was lied to about when the rest of my money would go back on my card. Here it is 9 hours later and my money still isn't ib my card. I have used your service before and won't do it again.

Told to bring back in the morning. Arrived 30 minutes after opening and they charged me for another day!! Not overly happy about the misunderstanding. Cost me extra money.

Previous customer had dried up mud in a number of places. But the staff was very cool, efficient, and easygoing.

Perfect customer service. Always enjoy doing business at this location.

Very professional, helpful and friendly staff! They make your moving experience so less stressful. Thank you!!!

Incredibly helpful staff and well organized! Have used this location several times and highly recommend it!

I am very upset that it seems like a self serve operation to acquire the vehicle. I have to use my phone and deliver the pictures to your feed. I am older (64) and no one even bothers to help you. It was freezing out and I had to go find someone because the photos would not load. It seems there is no customer service in this is where the warning lights on-this is the emergency brake, turn on the cruise control etc. An employee can not waste 30 seconds of time. The staff is friendly -but the automation is not appreciated in the use of a rental vehicle. Just take the extra minute for help. The place was clean as well as the vehicle. Lori TenPas

I had an amazing experience with u haul today! The staff members were all very friendly and helpful!

Excellent service. I have no suggestions for improvement.

Amazing service! Mr Spillman was helpful and offered great service. Keep up the great work!

Not much improvement needed. Employees where very helpful and informative. Would highly recommend this location to anyone. I’ve used this location several over the years. Never had a complaint.

Stay open til at least 8 or 9pm

Alex was very attentive and personable, great humor which help make an excellent start to my moving day. Covered all the contract information and ensure I understood them as well as contact information for additional assistance if required. Thank you for having a great professional represent your company.

Did not have time to drive 30 miles to Topeka from Lawrence on the day I am moving. Nobody could assure me where exactly I would be able to get the truck.

Friendly and efficient customer service

Back of truck was pretty wet and muddy but we got through it - looks like the team had just hosed it out

NEED TO IMPROVE MAINTENANCE OF TRAILER

Alex was very helpful with the rental pick up process.

I explained the problem with the wiring harness install and this site had the experience to properly fix the installation so that I would not have future problems with the "work around wiring. PLease tell the technician thank you!!!

Location is a little tricky to get out of, but everyone was helpful and the store was well stocked

We dropped off the truck after hours.

-Update the vehicle mileage on contracts to actually match the speedometer. -Inform customers that Uhaul’s contract information isn’t always up to date and that it needs to be double-checked to avoid hidden fees.

Great Experience after having a really bad experience in Leavenworth. Hands down better place. Help and customer service was excellent.

The person who helped me was very friendly and professional.

NA

Did not tell me that upon arrival at my drop location, bed must be swept and blankets folded.

Dynamite team...very strong, efficient, and good at knowing what to load in the right order. Highly recommended!

Service was great, as usual. Everything I needed was taken care of quickly I was in and out no issues what so ever.

The truck smelled terribly like cigars. I know there is little they can do once someone smokes in it, but it was pretty bad for a 14 hour drive

Customer service told me not to worry about rental due to always having trailer in stock...I had to drive to Topeka to get it and the truck check engine light came on...the topeka store had to re-rent me a truck. When we dropped off the truck the place sams lucky Mart was late at night and we could not get my car off of the trailer for and hour and a half. They did not offer to help. We were afraid being in a new big town. Thankfully a customer at the gas station helped us. The attendant refused to help at all. I was not familiar with checking in online and very frazzled. Sorry if it was not done correctly. Thank you for checking us in.

The 15' truck I rented was for "in town use" is what I was told. The drivers side door looked like it had been repaired and did not seal well at all. At 60 mph it whistled pretty loud. I don't understand why they don't do a personal walk around with you. Other than that, very good experience.

Friendly and helpful staff. It didn't take long for to pick up, and returning was quick and easy!

The staff was friendly and helpful.

I arrived five minutes before closing time to return my uhaul truck. They quickly turned off the lights, locked the door and did their close out duties. They come out after 15 minutes and I asked why they refused to serve me when I arrived before closing. The man was rude and wouldn’t even look at me. His comments were awful! I came back the next day to return the truck taking off from work.

everything was A okay. Staff is friendly and very helpful

Free coffee? :-)

The staff was friendly and helpful.

Did not have the trailer I reserved. Had even checked in the day in advance. Had to pull larger trailer getting much worse gas mileage

Great crew

I can only comment on the interactions I had with UHaul of Lawrence during the drop-off and pick-up of my UBox. Customer service was great. Colleen was very communicative, helpful, and efficient.

I would like to file a claim for both location - From/To

Excellent

The U Haul representative was extremely helpful. We didn't realize we needed notify when we were picking up and she went out of her way to ensure we were able to get our UHaul Pod the same day. TYVM

very professional. very helpful. the team kindly directed you to get in and out in no time!

Thanks