Embodi Moving LLC was a rip off. 2 hrs turn into 5 hrs. Two college double the size of me couldn't lift a thing. In addition, they didn't know how to organize the load in the truck. What should've taken one trip to move a 1 bedroom apartment took 2 trips and they wanted a third one, so I had to move most of the stuff myself and organize it in the truck. It all fit. A $160 job turned being $430. 3 hrs of overtime at a $90 rate per hr. Awful experience.Eugenio H.
Customer Reviews for U-Haul of Lawrence
Pour nous contacter
Lawrence, KS 66049
(6th and Kasold)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The turn in went incredibly well due to a young lady working there. I was waiting in line and she came up to me got me turned in before the original customer was even done with reserving they're truck. I let her know I still had another one to go and bring back and she arranged it so the second truck was an easy drop off. This made the experience a complete success from start to finish.Michael C.
This experience was great. Super easyWHITNEY M.
Le client n'a pas laissé de commentaire.Stacy A.
We took the trailer on a long trip and when we got there the wheel hub was bad. Maybe a maintenance issue but maybe just happened. My issue was that when it was picked up I'm not sure why another wasn't brought to replace it. Luckily we were able to haul all the stuff without a trailer.Brian D.
They don't seem to fix their equipment unless it means it can't be rented. They show you all the past scrapes but not the tires. Only after we loaded the truck did we noticed the one tire was bad. Then the staff checked all the tires. Took two hours to get fixed. The staff did help get the tow dolly for our car set up. The ratchets for the tire straps are hard to use. One was really tight and took a lot of strength to loosen even following the video about using the release.Perry W.
Le client n'a pas laissé de commentaire.eric M.
Le client n'a pas laissé de commentaire.Tyrease R.
Tires should be checked for dry rot prior to letting people drive away as many people, including myself, don't know what they're looking for or what they're seeing with that kind of issue. Thankfully the people at the location where helpful in solving the problems that arose and in a relatively timely manner outside roadside assistance. I'd recommend the store.Alex M.
Le client n'a pas laissé de commentaire.david K.
Le client n'a pas laissé de commentaire.Paul J.
Nice and courtesy. Answers all question. I would refer to other people..Mabel S.
Le client n'a pas laissé de commentaire.Jessica M.
Le client n'a pas laissé de commentaire.Lori M.
Le client n'a pas laissé de commentaire.Tobias G.
Le client n'a pas laissé de commentaire.Jeffrey M.
Le client n'a pas laissé de commentaire.Byron W.
Le client n'a pas laissé de commentaire.Jim H.
Keep up the good work.ALAN D.
Le client n'a pas laissé de commentaire.Thomas T.
Le client n'a pas laissé de commentaire.Patrick M.
Le client n'a pas laissé de commentaire.Joshua D.
Great customer service - thanks. We will do business again.Joseph W.
The Check Out person was great, but the Check In Manager was pathetic. Never I have I experienced such a poor Manager of a U-Haul location. Strong suggest not to use this location. The Manager was rude and very dumb. Not oriented towards explaining anything. If all locations were like this I would never use a U-Haul again!!!!!Edward I.
Le client n'a pas laissé de commentaire.Christina W.
When the guy said it's about 25 miles to Topeka I had said ok let's do 100 miles he put in 50. I went 98 miles and I find a $50+ charge on my card All for the other guy who answered to tell me oh it must have been a miscommunication. Ya well it should have been more explained then because almost 200$ for a uhaul for 8 hours was not explained very well and to find an extra $50+ charge after to never againShelbilee M.
Great customer service!Kimberly M.
The employees were not very welcoming or helpful when we came in to rent a truck. When using uhaul for the first time, you want to have a good experience but that was not our case. If a customer comes in and there are only a couple of different options available, it would be nice for the employees to talk out the options with the customers, so there is no miscommunication or any bad reviews like this one. No issues dropping off the truck at all. Merci.Brandon E.
None. Great service and the gentlemen were personable and easy to work with.Juan P.
Le client n'a pas laissé de commentaire.Clay F.
Le client n'a pas laissé de commentaire.Braden D.
Le client n'a pas laissé de commentaire.LAURINE C.
Le client n'a pas laissé de commentaire.Randall D.
Bigger parking lot for easier access for customers. Too much congestion causes issues.STEFAN P.
Le client n'a pas laissé de commentaire.gary W.
The check-out process is too long and requires too much work/effort for the customer.Lucas M.
Le client n'a pas laissé de commentaire.Tara B.
There should be an option for 1 day rentals for one way trips. I was over charged because I only needed to rent the van for 1 day, but was forced to rent it for 2. It's honestly BS, and an obvious money grab. Please change this policy!Wyatt S.
Super easy ride , road equipment worked well ,would do it again.David P.
My poor rating is not a reflection on this location or the staff there per se, it is about that I returned the truck a day early with more fuel in it that it had when I picked it up, yet I was charged $40+ extra because I went over the mileage that was anticipated for my move. I put $100 worth of fuel in that truck and probably only used about $50 of it. This policy is fucking bullshit. If anything, Uhaul should have paid me when I returned the truck instead of asking me to pay them more.KEIV S.
Le client n'a pas laissé de commentaire.KRISTINA S.
Le client n'a pas laissé de commentaire.Collette M.
Le client n'a pas laissé de commentaire.Ward S.
Le client n'a pas laissé de commentaire.Carol P.
Overall very detailed and professional serviceMike S.
I always have a good experience in here. Whether I'm buying boxes or renting a truck they always get me in and out without hassle.TONY T.
Polite, professional and friendly. Plenty of selection and help with what is required for the job.MaryAnne A.
Bigger parking lot would be nice but this one's sufficientDavid E.
Le client n'a pas laissé de commentaire.ALLISON M.
Verify that all pre-opening truck pickups are ready. I had a pre-opening pickup scheduled two months prior but I had to wait until the site opened. Inspect and repair your trucks. I rented a truck with a broker emergency brake release.Donald J.
Le client n'a pas laissé de commentaire.Lisa AND Chris T.
Le client n'a pas laissé de commentaire.Dina L.
Le client n'a pas laissé de commentaire.Kenneth P.
Le client n'a pas laissé de commentaire.Carol Z.
Maybe a bit more lighting for people whom have to drop off in the middle of the night.Tiffany B.
Le client n'a pas laissé de commentaire.KEVIN V.
There is no guarantee that if you arrive first you will be waited on first. The store is filled with boxes so you can't really get in a line. Also, I paid for a hand truck but it was not in the cargo van. It's a hot mess there on Kasold. Not very organized. Employees were pleasant, gotta give them credit.Susan Y.
Le client n'a pas laissé de commentaire.Mustafa Y.
Le client n'a pas laissé de commentaire.Nancy H.
Le client n'a pas laissé de commentaire.Thomas M.
Great Customer Service.William L.
The guys who helped me out were super kind and went above and beyond to get me in my rental!Sarah H.
Very kind and very quick. Had everything done in 5 minutes. It was really a great experience all around! âââââRobert B.
The vehicle looked brand new and the service staff was great; efficient and very friendly.Joy R.
I know they were busy but it seemed a bit disorganized. They did not check in my unit even though they took control of it 2 days before they called me to tell me they didn't have it yet.Todd W.
Le client n'a pas laissé de commentaire.Rodger L.
Le client n'a pas laissé de commentaire.Jeffrey W.
It was very busy bc of college move in day. Our check out got lost in the shuffle but I think it was all fine in the end.Lorinda B.
I had my rental transferred to this store from the store at 629 N 2nd St in Lawrence, KS. That store should not have a license to rent UHauls. No one was there, they did not return phone calls or texts. The lot was sketchy at best. The Uhaul store on Kasold was excellent.Ryan H.
I got taken care of promptly and they took the time to help adjust the side mirrors before I left.John V.
Le client n'a pas laissé de commentaire.jenny D.
Everyone was lovely! The people helping me where very knowledgeable and genuine! The truck did had a broken armrest and told me the drivers door was open the entire time though. It didn't affect my ability to move, but may be something to be wary of for others who might care more. Thank you for all your help! Wonderful experience!SHANNON B.
Mobile check out was not useful. Workers were in o hurry. Returning equipment was easy but not pleasant.Selby H.
Le client n'a pas laissé de commentaire.asa C.
Le client n'a pas laissé de commentaire.Bill S.
Le client n'a pas laissé de commentaire.Esther V.
Le client n'a pas laissé de commentaire.Tim D.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Krista R.
Le client n'a pas laissé de commentaire.jody W.
The young man who took care of my receipt after a miscue when my truck was not checked in when I returned it on time was great. We was attentive, understood the challenge, and worked the solution gracefully. I was grateful.John H.
Le client n'a pas laissé de commentaire.Halsey W.
Le client n'a pas laissé de commentaire.Joy B.
Le client n'a pas laissé de commentaire.Timothy R.
Place could use a bigger space as it is crowed with lot of equipment.Avinash Reddy C.
The place was so packed you could walk around the truck to do a drop off assessment or get the passenger out. The crew was hustling hard to accommodate the trucks.Rebecca R.
Le client n'a pas laissé de commentaire.Barbara A.
super fast check-in / great to work withChris A.
Employees were nice and helpful.Caryn H.
Le client n'a pas laissé de commentaire.Sean S.
Le client n'a pas laissé de commentaire.Tammie W.
Le client n'a pas laissé de commentaire.Curtis C.
Le client n'a pas laissé de commentaire.Michael M.
Very quick and easy drop off.Ben T.
It's the only location in town, so there's not much of a choice. But the location space is really tight and it was crazy hectic. The staff were nice (this review is not against them). But this place is in a terrible location and does not have enough space for smooth in/out flow.Michael Z.
Le client n'a pas laissé de commentaire.Debra H.
Le client n'a pas laissé de commentaire.Tracy S.
Other than your app not working - it was a great experience! check out was easy and so was return. We did reserve our truck early - 4 months!Michelle W.
I booked the vehicle through 24/7 which was a poor experience and took an hour to complete the pick up and then the vehicle was parked in. HopelessAndrew S.
Le client n'a pas laissé de commentaire.PHUONG M.
I can only comment on the interactions I had with UHaul of Lawrence during the drop-off and pick-up of my UBox. Le service à la clientèle était génial. Colleen was very communicative, helpful, and efficient.Jacinta J. | Expérience générale
I would like to file a claim for both location - From/ToMary C. | Expérience générale
ExcellentTom G. | Expérience générale
The U Haul representative was extremely helpful. We didn't realize we needed notify when we were picking up and she went out of her way to ensure we were able to get our UHaul Pod the same day. TYVMWade P. | Expérience générale
very professional. very helpful. the team kindly directed you to get in and out in no time!John J. | Expérience générale
Thanksstan h. | Expérience générale
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