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Eulogia TCustomer Reviews for U-Haul of Lawrence
Testimonials From Recent Customers
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People here are knowledgeable and helpful. Always been a pleasure doing business here
Neil BGreat customer service. Keep up the good work!
Tiana AOMG FANTASTIC SERVICE AND PERSONALABLE STAFF . EVEN WITH A SYSTEM SHUTDOWN ON 3/30 THEY GOT THROUGH AS TRUE PROS
Howard EExcellent service, very helpful and easy experience.
Joe ZThey are really good!
tomas mThe women that run this location are AWESOME! knowledgeable and kind. take care of them.
racquel bGreat customer service! Staff if very helpful!
Gerald DApp didn't work again. Geo location didn't work, so couldn't complete the return process properly.
William CRien
Gabriel BEverything and everyone was awesome
Domingo DGreat friending and very helpful help that work there this is second time renting car trailer from this location will be back again in two months keep up the great work
Neil BEverything
Miguel RFast and friendly service!
Cindy MEsta perfecto es de lo mejor gracias U-Haul por sus cervisios
Junior DGreat customer services
Yair RMe gusto la actuación muy buen servicio
Victor SI think the cost for renting a van for 7 hours, 150 miles was quite high. The base rental rate was $89 which is high for a van
LISA KEverything was absolutely perfect!
Macerkin SI will love to see the vehicles more clean when it comes to windows, mirrors and windshield.
Sindy CPerfec bans
Uarlim GAlways very professional and helpful at the Broadway Lawrence location.
William PThe ladies that attended to me were very kind and knowledgeable
Elizabeth MThe sit of the vehicle tried to adjust but I did not can
Juan LEveryone there was friendly and efficient
Lane AGreat service!
Harsh CEverything was great
Ferdian IExcellent service
WIlson SNothing, all perfect.
Suheil BWow. Fast fast service on drop off
Erik JBien
LUIS MMy only recommendation is the web page needs updating. When first researching for a Uhaul near me this place showed it was closed for Sunday when in fact it was opened.
Andrew DThe person at the counter was very professional nice service 👌 the only thing was he could used some help with costumers
juan nJust the opposite. Great place ,great personnel!
ROBERT JJust the opposite then from pickup. Greeted with a smile and was attentive and personable. Left a 26 footer in a very crowded site.
ROBERT JManager Jeff was exceedingly polite and patient with all customers.
Emma NGreat customer service at the facility. Thank you!
Matthew SHats off to Jeff to provide one of the best experience with Uhaul. Jeff was Highly professional, polite and helpful. Thanks Jeff!
Dinesh CStaff was very polite, accommodating and professional under some stress due to shortage of vehicles. The cause was the reservation system did not account for customers not returning trucks on time. This meant customers who had reserved trucks had to be told that none were available. Some amount of trucks should be held aside on busy days like end of month weekend days. U-haul should look at the data of missed returns.
James EAll of the folks in this office were professional, polite and very friendly. The van I reserved was ready and I was very pleased with the service Big Thank You to all!
Leonard DThey are great. Always quick. I am out very fast.
Freddy EWhile my overall experience and interaction with the two employees who assisted me in renting and receiving the trailer was excellent, the same cannot be said for the poor manner in which I was treated by the employee who handled my return. Upon arriving on the lot, I pulled up behind a truck parked at the Vehicle Return sign and entered the building, Realizing there were no employees at the counter. I returned to the yard and discovered that an employee was actually in the truck in front of me. I waited outside my car, as he exited the truck (turned and stared at me, but said nothing), relocated equipment adjacent to the Vehicle Return sign, then returned and parked the truck along others located at the rear of the lot. He walked around the rear of the lot for 10-15 minutes, never once acknowledging my existence, nor assisting me. As he approached my car, I said "how you doing" , as I extended my hand to offer the U Haul contract. There was no response, as he continued to the rear of my car, unhitched and relocated the trailer, documented information on what appeared to be a cell phone, and proceeded to enter the building. At this time I asked him, "do you need this" (the contract), to which he responded in a somewhat agitated manner " no- you're all set". This was certainly not the best customer service experience.
GRAEME GExcelente
Juan AExcellent service! Thank you!
Ross KManager on staff extremely helpful. The only downside is not having onsite parking so I had to park on the street, which in Lawrence, made me very uncomfortable. However, the only reason that I went to Lawrence was because the Methuen store did not open at the scheduled 7AM time, nor did anyone arrive by 7:30AM when I left for Lawrence. Nobody at the 800 number knew when Methuen would open, so they sent me to Lawrence. WHILE I UNDERSTAND STUFF HAPPENS, IF OPENING WILL BE DELAYED THE STAFF SHOULD CALL THE MAIN OFFICE TO PROVIDE REALISTIC OPENING STATUS. That way we could have made an informed decision on whether to wait or go to Lawrence. As it was, waiting in Methuen and going to Lawrence cost me well over an hour which caused me to finish in the dark.
Robert BThank you for your patience with me
Tomas CGreat service by the staff.
Joselito CVery friendly & personable staff. No improvement needed!
jeffrey bThe delivery date is delay for 7 days and they didn't want to deliver from Salisbury to Lawrence.
Lu Y | Expérience généraleEven though my U-Boxes were delayed (not this location's fault!), the manager Jeff was excellent at keeping me notified and ensuring I could access the boxes once they arrived. A+ customer service!
Lindsey S | Expérience généraleContainer was late but not the fault of the facility. Staff was very helpful and friendly awaiting the delivery.
Evan M | Expérience générale