Le client n'a pas laissé de commentaire.ANTONIO R.
Customer Reviews for U-Haul of Lawrence
Pour nous contacter
Lawrence, MA 01841
(Limited on-site parking Street Parking available)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 3h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The location is in the city, not very close to the highways, so a bit challenging if you're looking for highway access. The staff were amazing. Extremely helpful at pickup and dropoff.Patrick Q.
Le client n'a pas laissé de commentaire.Wilson H.
When you rent a truck 3 weeks in advance at a UHaul closer to where you live and then get a call the day before saying they didn't have it there and you had to go to a further UHaul that is a little frustrating along with now I am using more gas in the truck for which I am now responsible for is annoying.Michael D.
Le client n'a pas laissé de commentaire.Leonard S.
I have been delighted with the service they have provided me. I congratulate you and hope to continue using your services. BlessingsRoddys M.
The guy that works there is awesome, very knowledgeable when it come to giving advice on what truck to rent for the job. Will do business againjose R.
Nothing for now.Roosevelt A.
Service was very niceJeff M.
Le client n'a pas laissé de commentaire.Kit K.
Anderson, Moyce and Amber were extremely helpful when I needed an earlier pickup than I initially requested and change of equipment. Even tried to save me some money by suggesting a one way rental. Unfortunately one way didn't fit our plans. This staff is an asset to UHaul.Ralph S.
Le client n'a pas laissé de commentaire.Ynes P.
Le client n'a pas laissé de commentaire.Jazmin C.
Easy pick up and drop off. Nice people working there.chris C.
Le client n'a pas laissé de commentaire.Vishnu D.
Le client n'a pas laissé de commentaire.John L.
They are very nice and very polite. They answer all your questions. The girl that help me she was kind and I like her a lot, great customers service. Great team work.Yomary C.
Le client n'a pas laissé de commentaire.charles C.
Le client n'a pas laissé de commentaire.Marc D.
amber very pleasant and professional and niceMARKCHARLESSR H.
The people at the Broadway Lawrence location were first class in every way. They could not have been more accommodating. or more friendly. I would absolutely recommend them to anyone needing truck rentals.JAMES S.
It's always place for improvement but to be honest the service was greatMichelet N.
Although the staff at the location is helpful and efficient and the vehicles have been good, its a pain in the neck to drive into downtown Lawrence due to the number of stoplights and the lot is undersized for the vehicles they have. It would be a much better if this location were closer to I-495 off route 114 or route 28.JOHN M.
Muy bien servicio del personal que me atendieronRoberto F.
rates are too expensive for mileage. truck was very old, seat was jammed and I couldnt adjust it.Marianne G.
Mi esperiencia con el alquiler, fue mala. Motivos: la furgoneta, tenÃa un OLOR a cloaca por haber metidos animales dentro, y fue muy desagradable hacer el porte con ella. No se puede dar una furgoneta en esas malas condiciones. I'm sorryVicente M.
Owner is a real dudeFERNANDO M.
Le client n'a pas laissé de commentaire.Eric H.
Your customer service reps are always upbeat , reliable and friendly.Geoffrey F.
We had quite an experience, we had booked a 15 footer from methuen and they were over booked, but they were so nice and sweet, Dennis talked to my son and kept us busy while the other attendant found a solution. We ended up picking up in Lawrence and the attendant there was great as well. You have a great personable staff and even when things go wrong they take the time to figure out an answer.Heather L.
Representative where very nice, respectfully. If I need to rent again this Will be my storeEdwin V.
Le client n'a pas laissé de commentaire.WADY D.
The service is very goodORLANDO V.
Need more cleanKETLY F.
Le client n'a pas laissé de commentaire.Avelina D.
I absolutely love the customer service at this location, always happy and witty like they love their jobs. Love them and the manager a wonderful service provider and problem solver love them all!!!!April L.
Le client n'a pas laissé de commentaire.Tom B.
Le client n'a pas laissé de commentaire.juan A.
Le client n'a pas laissé de commentaire.Antonio R.
Manager made the experience quick and easy.Lisa C.
In the first trailer I was connected to, the electric connector didn't work. The second trailer had trash in it. On my return, one entrance to the parking lot was blocked. The other entrance had two Trucks parked so that you couldn't turn into the lot. I was stuck in the road that is a single lane with a 6x9 trailer attached to my car. Traffic could barely squeeze by me. It was dangerous, and I had to leave my car on the road while I went in and waited in line for assistance. It was just a very poorly organized location. I used a different haul location two weeks ago, and they were wonderful. I'd have used them again if they had the equipment I needed was available. They didn't, so I was forced to use this location. I won't go again!Sherri M.
Le client n'a pas laissé de commentaire.RAFAEL D.
The online was easy and the safe is great our Customer service girl at the counter was amazingIsabel S.
Le client n'a pas laissé de commentaire.David W.
Bien FAISSAL R.
Le client n'a pas laissé de commentaire.Jorge S.
excellent serviceanthony A.
Le client n'a pas laissé de commentaire.jose P.
Workers were quick and professional!Patricia A.
Le client n'a pas laissé de commentaire.Keith R.
My reservation at Methuen wasn't honored and I was sent to Lawrence. The Lawrence location was understaffed, dirty, and chaotic. The entire experience was horrible.Ian S.
Le client n'a pas laissé de commentaire.Neeraj A.
Le client n'a pas laissé de commentaire.Radell R.
Le client n'a pas laissé de commentaire.Russell L.
Le client n'a pas laissé de commentaire.Mayola T.
Well done!!Geoffrey F.
Le client n'a pas laissé de commentaire.Jon S.
Great experience! I handled everything online and it ran without a hitch, lolROSA L.
Le client n'a pas laissé de commentaire.Jose B.
The truck was not that clean. There was a lot of styrofoam particles aroundHARIS K.
Anderson Torres-Ortega was so helpful and the other staff were very friendly. I would come to this branch again for sure.Philip M.
Any time that I rent in this location, I'm very satisfied with the team.Jorge R.
Muy buen servicioWilliam S.
100x% excelente servicioJuan P.
Le client n'a pas laissé de commentaire.JohnJ T.
Le client n'a pas laissé de commentaire.Juan M.
Everything was ecellentTIMOTHY E.
I booked a one way trip and already paid and checked into my reservation and then 2-3 days before i was notified that both my pickup and drop off locations were changed and I had to drive it back to where i got the truck which was highly inconvenient. This change over doubled the mileage i was supposed to do. I called the branch and spoke with a women and asked if they could give me a discount since they completely changed my reservation and she said she would talk to the manager and he would give me a call back the next day to discuss. I never got any phone call nor discount.Aaron F.
Fast and Easy. Marco was friendly and great to work with.david W.
Le client n'a pas laissé de commentaire.Yovani M.
Le client n'a pas laissé de commentaire.TONYA B.
Very friendlyTIM E.
Le client n'a pas laissé de commentaire.Katherine B.
Le client n'a pas laissé de commentaire.John F.
Le client n'a pas laissé de commentaire.Joan G.
Le client n'a pas laissé de commentaire.Sotirios D.
I originally reserved a mobile pick-up at a location that was closed on Sunday and did not offer the service I needed. I got a phone call from a customer service rep that informed me of the situation and changed my location to one that he said did have a mobile pick up. When I arrived at the location at 7:30 am to the reestablished pick-up location and began the mobile pick-up process, I was prompted to wait till 9 am till the store opened. I had an appointment at 20 minutes away, at 8 am to pick-up furniture from gentlemen that were on the clock. I did not get my reservation till after 9:30 am. Next t I me it would be helpful if the customer rep was better informed and routed me to a location that provided mobile pick-up. The system did not send me an update my to my reservation on my email to inform me of the changes made to the location nor did it inform me that the new location was not a mobile location until I clicked on my reservation number. It continued to prompt me to do the mobile pick-up regardless of the status of the store reservation pick-up type. Wasted my time and spent more money than I needed to.Clarissa O.
Le client n'a pas laissé de commentaire.luis P.
Even though the Legend Jeff Cain wasn't at the store they help me out fast and I even return the earlier. Great Job Mike, Amber and MoyceANDERSON T.
Staff member was very helpful and personable.Jordan R.
Polite and happy staff. I'll rent again there next time.Greg H.
Parking lot is challenging to get in and out of with a big truck. Staff was very friendly and helpful!Alex C.
Despite having paid for a dolly, they didn't have one for me and didn't tell me until I arrived the explanation they gave was â€œthey don't know where it isâ€ and that was all they could do. The attend spoke fast and didn't do a great job explaining anything. I walked away confused and. It sure if I was being charged for things I didn't have.FRANCISCO S.
Le client n'a pas laissé de commentaire.KARY A.
Le client n'a pas laissé de commentaire.yahaira S.
Le client n'a pas laissé de commentaire.TINA E.
Le client n'a pas laissé de commentaire.Kelvin C.
Communicate as workers because when one worker tells you one thing and then a different worker tells you a completely different thing, it's frustrating and poor customer service. The manager Moses was extremely nice tho.Arianna M.
Le client n'a pas laissé de commentaire.Nicole M.
Le client n'a pas laissé de commentaire.Zubair M.
Increase location size. It was cramped.NGOZI A.
Le client n'a pas laissé de commentaire.Alex C.
God Bless you!!MARCOS R.
Le client n'a pas laissé de commentaire.Prafful Singh J.
Anderson was amazing, so helpful and accommodating. I would go out of my way to rent from Anderson if and when I ever need a Uhaul again.JAMIE P.
Le client n'a pas laissé de commentaire.EULALIA F.
Nothing just keep up the good workRhonda S.
The delivery date is delay for 7 days and they didn't want to deliver from Salisbury to Lawrence.Lu Y. | Expérience générale
Even though my U-Boxes were delayed (not this location's fault!), the manager Jeff was excellent at keeping me notified and ensuring I could access the boxes once they arrived. A+ customer service!Lindsey S. | Expérience générale
Container was late but not the fault of the facility. Staff was very helpful and friendly awaiting the delivery.Evan M. | Expérience générale
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