Customer Reviews for U-Haul of Madison Heights

5 560 évaluations

300 E 11 Mile Rd   Madison Heights, MI 48071
(Near I-75)

(248) 542-8841

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(248) 542-8841

300 E 11 Mile Rd
Madison Heights, MI 48071
(Near I-75)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Caesar K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth R. 
Évaluation :
2

We needed the auto transport hooked up to our car and needed our car strapped to the transport. When we arrived it started pouring rain and we were told the two employees there could hook the transport on, but did not know how to secure the car to the transport. They stated they should know how to do it but were not trained. They called the Troy location who said they could do it. We started driving there, it was 20 minutes to close and I called to make sure they knew were coming. The person answered said they could not do it if it was pouring rain still, to which I replied that it was raining like that when the employees called 5 minutes before and they made no mention of that. He told me I shouldn't bother coming in. I called the Madison heights location who tried to get a hold of the other employee they spoke to and they didn't answer. I called back before close and there was no answer because I'm assuming they knew it was me. I wanted to see if they would take the transport off so we were not driving around with it. We missed a farewell dinner with our families before moving across the country because of this. The dinner was in Toledo and we were not going to be able to drive down that night due to this issue. No one really seemed to care or make up for it on any way. The truck was DIRTY. Floor nasty and leaked and got some of our things wet. You need to make sure all of your employees know what they're doing and are properly trained. Also, I tried to give the manager our new address so we could drop off the uhaul at a close location. He did not seem to care. I passed 5 u-hauls on the way to the drop off location. Very inconvenient after traveling for 4 days.

kelsey M. 
Évaluation :
4

No AC in the truck on the hottest day of the year ugh. Other then that, it was a good experience

paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha T. 
Évaluation :
5

The location told me if I can't get the trailer back by 3 to call and I won't be charged an additional day. I called at 230 and was told no problem at all Returned it after closing and was still charged 2 days.

Daniel K. 
Évaluation :
5

Friendly and knowledgeable staff. Excellent service à la clientèle.

Jason A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

candace M. 
Évaluation :
5

Josh Shultz and the entire staff here were excellent.

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qiana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANAND C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gulam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis M. 
Évaluation :
4

The ac did not work inside the cab of the truck, it was very hot. Secondly there was alot of damage throughout the truck but very little damage stickers on Said areas and I was worried that when I returned the truck in the associate would claim that I need caused the damage. Luckily that Didn't occur. Finally I hope that U-Haul can work on the return process for this location, it was not very seamless

Karl N. 
Évaluation :
5

Wish there was more space for returns. Had to drive on the sidewalk to get out as there were so many vehicles blocking the parking lot in.

Ryan B. 
Évaluation :
5

Aucun

Connor D. 
Évaluation :
4

I had a good experience with mobile pick up and drop off!

Emilee L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
4

Improve rates on mileage cost.

JEFF C. 
Évaluation :
4

This location is very small so they don't have the same inventory a larger lot would have but they did their best to accommodate what I asked for. Joshua specifically was very helpful.

Kaylyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doc M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandria H. 
Évaluation :
3

Service tire monitoring system was showing on the truck dashboard. Furniture pads should seriously be included with the truck. I shouldn't have to pay $10 more to rent some blankets after paying you $130 for the truck.

nathan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
1

You have sent messages to someone wbo did not do business with you. Someone else is using my phone number

Jiniah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadwan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel H. 
Évaluation :
1

The truck that I rented wreaked of marijuana and the windows were rolled down obviously the night before to air out the smell, but it had rained all night. They gave me an in town rate of 0,99 cents per mile which was not good already, especially for an old GMC rattletrap truck with terrible gas mileage that wreaked like body odor and weed. Then after going to St Louis to drop something off I decided to return the truck there after previously trying to get ahold of the uhaul facility to ask what the charge would be. The representative I initially talked to was extremely rude and they ended up charging me 1200 dollars for returning the truck to the wrong location. It wasn't even safe to drive back at that point. The lights on the truck flickered at night and the steering was obviously off. It was a terrible experience. Then after reaching out to customer service, the general manager of that particular branch was supposed to give me a phone call and "help me out". They offered no discount, no live phone call, made excuses, justified and rationalized everything, and overall it was just a ridiculously insane and sad experience. DO NOT GET A UHAUL WITH THIS LOCATION. If I could give it NEGATIVE stars, I would. It was such a bad experience that it is just something you gotta laugh about and pray it never happens again. No faith in UHAUL MADISON HEIGHTS ELEVEN MILE LOCATION. ZERO. NADA. SAVE YOUR MONEY. GO SOMEWHERE BETTER.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY B. 
Évaluation :
5

The woman who helped us was very helpful and nice!!

amy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren B. 
Évaluation :
5

I've rented 3 uhauls in the last week. Staff is great. This particular trailer smelled like old fish.

james S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alysia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
3

Smiles

Khalid B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mina W. 
Évaluation :
3

My truck smelled so poorly of cigarettes that I returned it after driving 3 miles! My clothes are stained with the smell now and I wasted over $100 and my time. I'm disappointed that uhaul didn't even take the time to clean the truck before I rented it! It was covered in dust, dirt and cigarette ashes. Please clean your vehicles before renting them out and STOP LETTING PEOPLE SMOKE IN THEM!! I'm pissed off that I wasted so much time and money to smell like crap after. This is the worst experience I've had with uhaul so far and I'm disappointed beyond belief. No one from the store even reached out to ask why I only drove it a couple miles when I told them I needed it for 300 miles. Customer service and cleanliness is lacking. Disappointing.

Paul A. 
Évaluation :
5

You guys charged me $65 for less than 8 hours

Liz T. 
Évaluation :
4

Salespersons could have helped loading the dolly and the furniture pads.

diane O. 
Évaluation :
5

Great staff at beginning and end of transaction. That's why we keep coming baqck

Thomas A. 
Évaluation :
2

Lack of assistance for rental return. Waited in line for 15 mins only to be told I was all set and just handed keys over. No paperwork review, no receipt. I was told I would be emailed later.

Anthony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malaya B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

catherine T. 
Évaluation :
1

I originally booked for a pick up on grosbeck got transfer to 7mile location then transfer to 11mile…

Rayven H. 
Évaluation :
5

AC did not blow cold when vehicle was in motion.

David P. 
Évaluation :
1

This truck was beat to hell and the service engine lights were on the entire time. It needs to be retired from the fleet.

Anthony K. 
Évaluation :
4

Reclining seats

Brian S. 
Évaluation :
3

A couple of them gave me the run around just for a truck ended up driving all the west on e 11 mile

Kathy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan K. 
Évaluation :
5

Great service

Przemyslaw F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodel S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra M. 
Évaluation :
5

Everything went nice and smooth

Candace M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey R. 
Évaluation :
5

Thank you for being accommodating with no questions asked. Just strictly business. I appreciate your professionalism and your great service. Denise Sanders

Denise S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miguel Eduardo T. 
Évaluation :
5

The 17foot truck didn't run vey well I think that truck shouldn't of been on the road .

Zef B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Endia W. 
Évaluation :
5

Be more transparent about pricing

Twan B. 
Évaluation :
5

This was a great experience and it was needed to make everything go well for daughters wedding.

Joni S. 
Évaluation :
5

The location was excellent. All employee I encountered were friendly and very approachable for assistance. The truck I used had not been cleaned but it wasnt a big deal as I only moved a washer/drier. However, the transmission was another story. It failed to shift out of first until the engine was almost totally revved up for much longer than necessary. The truck was quite old but it sufficed for my purpose. That would be my only complaint. Otherwise, the experience was more economical and easier than expected.

Carol R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

The office staff did a great job.

lori D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nael A. 
Évaluation :
3

Everything about my rental experience was fine aside from having to drive 1400+ miles across country in a vehicle without cruise control. What. The. Hell. Don't skimp on something like that. Radio/head unit too. No power windows as well? What is this, 1992?

Shaun C. 
Évaluation :
5

Everyone I dealt with was extremely helpful and pleasant to work with.

Diane K. 
Évaluation :
5

Great location. Near everything to get a move done and their open/close time is terrific. I've rented from here at least 3 or 4 times. This truck today had no AC - and after moving for 7 hours in the summer heat it would have been great to ride on some AC. Also, the truck did not indicate what side the gas pump was on, causing me to havebto pull up and guess (I know, I forgot to look before stopping) and the drivers side mirror shaked so badly you couldn't see out of it while driving down the highway. Additionally, it rained on my move, and the wipers were not in great shape. They were old and a very thin low market value wiper.

Tyler F. 
Évaluation :
5

I always have an excellent experience at this location everybody's friendly and helpful.

lauricia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

madison J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mick V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele Brenda D. 
Évaluation :
4

The trk was clean but with 158 000 mile it was only so clean. Ran rough but got the job done.

thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KiOuk B. 
Évaluation :
5

S.O.

Quill P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FENG Q. 
Évaluation :
5

The trailer was clean but the door was sticking and difficult to open and close. It made using it a miserable experience as I would have to use the door multiple times a day to keep loading it. Everything else was good. Check in, checkout, and the ease of renting was amazing. I just wasn't fond of the trailer door. It needs WD40.

Kristine T. 
Évaluation :
5

Wonderful staff, easy drop off.

Hannah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L. 
Évaluation :
5

I have had nothing but wonderful experiences with the team at this location!

grant J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S. 
Non les évaluations ont été soumises pour cet établissement.

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