Customer Reviews for U-Haul of Madison Heights

5 323 évaluations

300 E 11 Mile Rd   Madison Heights, MI 48071
(Near I-75)

(248) 542-8841

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(248) 542-8841

300 E 11 Mile Rd
Madison Heights, MI 48071
(Near I-75)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony M. 
Évaluation :
5

All good

Brett M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

madeline S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa G. 
Évaluation :
1

The old crew you had in there working were great. This new crew with exception of a few are lazy and could car less bout U-Haul and their customers. Horrible experience dropping off, that guy needs to go. Try talking to hi and just walks away. Says go ahead and call headquarters he could care less. The new woman you have there just sits and does nothing but order others around lazy, ask a question and get arguments. Been going there for 50 years. Will try not going there again, will try Penske next time. 11 mile road U-Haul rubs people the wrong way. Ned to get the other crew back but some are retired now.

THOMAS KURT W. 
Évaluation :
5

There should be more lighting in this parking/storage lot.

Gary D. 
Évaluation :
3

We were given a truck that had nearly 200 000 miles on it that drove like crap. They was either issues with the alignment and/or something wrong with the steering which made the drive extremely difficult and stressful.

Kim T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy C. 
Évaluation :
5

I would definitely recommend this location.

Janet R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elysa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kecia B. 
Évaluation :
5

Very good

Towhidul I. 
Évaluation :
5

Keep doing what you're doing.

Douglas T. 
Évaluation :
3

I can't really answer any questions regarding the Uhaul in Madison Heights because they were closed when I dropped the truck off.

PHADRA RENAY B. 
Évaluation :
5

This location was amazing from start to finish. But the location on 13 mile and Ryan was dirty not friendly and did not even have the equipment I had a reservation for and he acted like that happened all the time I even had to request him to look for another location for the equipment I had reserved luckily for me it was the location on 300 e 11 mile I will be calling that location from here on out even though it is a further drive

Andrew K. 
Évaluation :
2

I was the only person masked inside the location in spite of surging COVID cases in a pandemic. The vehicle had a large crack in the windshield that was not noted, causing me to have to return to the location and spend more time at risk with the unmasked staff and patrons. Finally, while the vehicle was free of visible soil, the cab of the vehicle smelled terrible (cigarettes, body odor, possibly stale beer).

Ryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD PATRICK W. 
Évaluation :
3

I ordered a truck on line, filled everything out on your website including that I declined insurance but when my husband went to pick up the truck he was talked into getting insurance. I filled everything out online for a reason! So he wouldn't have to deal with anything!! Very disappointed

Noah S. 
Évaluation :
5

So quick and easy. Very kind staff. Great experience.

Theresa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey V. 
Évaluation :
5

Guy at the front desk was very helpful !

Jacquelynn P. 
Évaluation :
5

So polite, kind and thoughtful to our moving needs.

Carlos D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H. 
Évaluation :
2

I know the customer should always check everything before leaving ! I'm upset that I didn't because the lock on the truck was broke off I didn't notice until I put everything that I was moving on the uhaul ! I was very upset because my stuff was not safe on the uhaul that I purchased!

Christian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

I have rented trucks at least 3 times in the past 3 weeks and this was my BEST experience!!!

Kimberly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Total different experience from 13 and Ryan which is where a reserved a larger truck from. When I got there they just said we have no trucks. … sucks to be you

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl W. 
Évaluation :
5

Very friendly helpful staff haven't been to a place like this with A1 customer service keep it up guys

Adam N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN LEE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haley W. 
Évaluation :
5

5 star team- A+ location Happy customer:)

Ronald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wenonah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cornelius H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
4

Geoffrey was very Pleasant and helpful. Outstanding employee

Susan N. 
Évaluation :
4

Smelled like Marijuana inside the cab and showed 0 % for oil life.

Norman F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHENETTA JEAN C. 
Évaluation :
5

Everything went smoothly.

Chelsey S. 
Évaluation :
5

Nothing at this time. Everything and everyone were great!

Ruth H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Very good customer service thank you

Josephine H. 
Évaluation :
5

The guys there were very nice and helpful!

Deborah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT ALAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi F. 
Évaluation :
5

The U-HAUL Rental Advisors at this location were VERY helpful and very easy to talk to. They knew a lot about their product.

Roman G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R. 
Évaluation :
4

Make sure the printer works in case a customer prefer a paper copy of a contact.

Kathey M. 
Évaluation :
3

Im extremely unhappy with this whole transaction. I ran into problems with my truck, which is my fault. I was unable to get done what I needed to get done. Because I had problems with my truck, I had to return it to the location nearest to the house. Not realizing I was going to be charged $110 for doing so. I feel like thats a shady way to get some more money out of somebody. Especially since it says online you CAN return it to a different location. This 110 dollars has now been taken out of my rent money, and i still have to get my car moved on top of it. This is the type of situation that will make me never use this company again in my life.

Cody C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
4

bon

Richard R. 
Évaluation :
5

Great team! Noticed few veterans which is over the top awesome! Thanks for keeping them employed after they served and protected our country!

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latarro T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN YALE R. 
Évaluation :
1

Holes in ceiling. Rained all weekend. Water poured in ruined our wedding reception items. Had to park the truck on an angle so the water would drain and not fill up like a bath tub. Took pics and video of the steady stream. Guy said sorry man. Yeah this stuff shouldn't happen but it does all the time. I can take 50 bucks off. That's it. Spent 160 in gas because their trucks are apparently geared to run at 3200 rpm on open highway. Got charged 350 in mileage when i tried to rent a covered TRAILER to begin with and was told "none within 100 miles are available but we can price match the cost." Hmm. Well that's suspicious. Also trailers don't get charged mileage. Nobody will take responsibility. They just pass the buck. Insurance claim made. But nobody answers the phone. I was told to "expect the claims department to be severely backed up so give yourself some time." That says it all right there. Will never use uhaul again. Ever. Ever. Ever. And everybody is going to know it and why. Then they can judge for themselves if they want to take that risk. You want to help? Refund all of my money. And pay for the fabric, paper, palm and wooden wedding items that were destroyed or made unusable by water saturation.

Anthony D. 
Évaluation :
5

This location was well staffed with friendly, knowledgeable people. I drove farther for this location because of inefficiencies at another location.

Karen I. 
Évaluation :
5

I filled out online a couple of days early to rent a truck. I did this so I wouldn't have a hassle picking up the truck. When I arrived to pick up the truck and tried contactless, it was a very painful experience. I had to provide my work number, a contact number and then another contact number. This is ridiculous. When I fill out the paperwork, this should have all been done in advance. That way, when I go to actually pick up the truck it should be less than 3 minutes total. Instead I spent 45 minutes trying to just get the keys and leave. This is a frustrating process that doesn't need to be this way. I have rental accounts for many major car rental companies and I have never experienced this much pain to rent a car. My driver's license alone is enough information to ascertain my insurance, etc. Also all vehicles should be equipped with GPS which would eliminate this unnecessary need to call my contacts. Finally, with contactless, there is an option to pick up the vehicle at 2am in the morning. That is absolutely not acceptable to be calling people at 2am in the morning. Overall, the location was EXCELLENT. The people there were AMAZING and this painful process has me wanting to never deal with U-Haul again.

Isaac C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory O. 
Évaluation :
5

Get some jack stands or some type of assist for employees to lift the larger trailers up and onto customers hitches. The trailer is HEAVY

KIMBERLY W. 
Évaluation :
5

Nothing these guy's at the Madison Heights U-Haul are on point 👍👍

Bailey W. 
Évaluation :
5

Don't see you need to improve.all employees friendly..

Ladonna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan P. 
Évaluation :
5

Great service

Vilson M. 
Évaluation :
2

Truck has an issue in the box a big whole that didn't allow us to open the ramp and after bring the truck back and discussed with the person they said they know about the issues so why didn't they fix It before giving the truck or even tell us about it. They didn't bother to give us any discount for the delays we had very bad customer service. I haven't had chance to do a google review yet but I will if corporate don't get back with me.

BASSAM C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin K. 
Évaluation :
3

When I got in the truck, the cab was very muddy and not cleaned from the use of it the day before. The rear of the truck when I opened it had empty water bottles and trash in it as well. They knew the gas gauge showed a 1/4 of a tank, so they knew it was dirty, but didn't bother to tell me.

Barry B. 
Évaluation :
5

Best place o ever rented a uhaul and I have rented plenty! Fortement recommandé!

Darin G. 
Évaluation :
4

The back of the uhaul with all of the rain leaked a lot of water on what we had in there.

Rodney R. 
Évaluation :
5

The online check-in process took longer than expected and my previously-uploaded license had to be uploaded a second time. Wasn't sure where key compartment was and didn't get a response on the chat message I sent. A little more info like this during the process would be helpful. Overall a great experience.

Jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk R. 
Évaluation :
5

You can start by cleaning the trucks the truck I ran it smelled extremely bad of body odor and air conditioner didn't work

Douglas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE LYNN K. 
Évaluation :
5

The staff was fast, friendly and professional! Really appreciate that

Mark H. 
Évaluation :
5

New and very clear truck. Was received with a low gas level though

George S. 
Évaluation :
5

It's always nice to know Uhaul is there when I need them! The team they have at Madison Heights are 9n point ðŸ'ðŸ'

Bailey W. 
Évaluation :
5

Love this location. They always provide what was ordered. Conveniently located too.

Matthew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane R. 
Non les évaluations ont été soumises pour cet établissement.

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