Customer Reviews for U-Haul of Marlow Heights

Évaluation :

4

Excellent customer service!!!!

Évaluation :

5

Try to have more space

Évaluation :

5

Each person I encountered was super helpful and friendly. Thank you for your great service!

Évaluation :

5

Customer service was Amazing and return was very easy.

Évaluation :

5

Keep up the great customer experience.

Évaluation :

1

This was the worst experience ever with uhaul. I reserved a 26' truck 2 weeks in advance. When I get there they say the truck isn't here we are giving you a 20' I stated it wouldn't be large enough. The clerk stated you can try somewhere else. Sneak said they couldn't get in touch with the customer who had the truck. I asked why didn't you call me no response. In short because the truck size was insufficient I had to make two trips 30 miles one way. I had to pay my movers extra I had extra mileage charged and also a late return fee. I feel like uhaul took advantage of my situation. Also the truck 1/4 tank of gas. We had to get gas before we started. Poor service poor communication as well as poor service.

Évaluation :

5

Keep being friendly and helpful

Évaluation :

5

The young lady was very courteous, polite, helpful, and most importantly, very professional.

Évaluation :

5

Thank you so much for your friendly services. Stay safe and Blessed.

Évaluation :

5

Your company has nice customer service (Bryant)..

Évaluation :

5

Can't think of anything right now. Service was outstanding.

Évaluation :

5

Everything was great but not enough staff to complete the long delays for the weekend rental

Évaluation :

5

The pickup was too long, the workers did not care about customer services and did not appear to want to be there... Upon my return the drop-off was seamless and very customer oriented which changed my decision about using this location in the future.

Évaluation :

3

My checkout experience was great, however when I pulled off the truck started jerking with the engine roaring and wouldn't go on acceleration only after a second or two after pushing down . I was only going 10mins away so I didn't turn around and figured I can make it . When I first got back I found no one at the front and when he came out he asked me where was the truck and I told him out back. He asked me why did i put it out back like it was an embarrassing thing to do , and I told him I had no direction to where to put it so I put it back from where I got it. I made it there and back safely, after telling the man about my concern of safety for the truck he didn't offer me anything not even 5 % off knowing that I've saved the customers after me who would of had that truck. He offered me that he would test drive it after I left, I still got charged for the dolly's I didn't use and it was just a very scary experience. For a new driver, this truck would of been a huge problem. Good thing I wasn't a secret shopper! I would recommend this location but the service could of been better and the trucks should be test drove daily if problems like this can't be solved. Thanks however for extending my hours as needed.

Évaluation :

5

Very professional efficient and informative!

Évaluation :

3

The cleanliness of the truck was doable but not really clean. The online reservation information is purposeless and I still had to do everything when I got there so you could improve on that but I guess the rest is ok. Nothing great about this location not even the customer service. Everything just ok.

Évaluation :

5

get a bigger parking lot (smile)

Évaluation :

3

My trailer pick-up was moved to this location an extra 30+ mins from my confirmed pick-up location and it was not the size of trailer I needed. The guys were super helpful though with an issue I had with my hitch.

Évaluation :

5

Na

Évaluation :

5

My experience was excellent. They were friendly, courteous, respectful and very professional. All my questions were answered. I have been to this location approximately 3 times and would recommend to others.

Évaluation :

5

The staff were very polite and helpful.

Évaluation :

5

The U-haul app needs to be updated with locations, Software was not easy to navigate.

Évaluation :

4

The vehicle rented was dirty on the inside there was what appeared to be juice all over dash and windshield area. Dows not look like ban was cleaned or disinfected.

Évaluation :

5

The guys that took care of me was great

Évaluation :

4

Shorten the wait time during the day maybe with more than one employee. Customer Service was good on pickup and returned.

Évaluation :

5

More work on windows

Évaluation :

4

Truck tire monitoring system broken

Évaluation :

5

The customer service was god like! you need to pay the representatives more so they can continue to provide such divine customer experiences

Évaluation :

5

From beginning to end was awesome 👏

Évaluation :

1

The van was extremely hot the heat from the engine came right through the cabinet. Worst experience ever.

Évaluation :

3

Just do more cleaning of the Cab part where the customers needs to get in and drive.

Évaluation :

5

Every thing was like clock work

Évaluation :

5

The service writer went all out to his ability to help me solve my rental issue I had, and I want to say thank you again.

Évaluation :

3

I was charged for a dolly which was never on the van and that was told to the people at the front desk they said okay but still charged my card

Évaluation :

5

Brian Baker was the ultimate in professionalism and super courteous. He would be the reason why I utilize and recommend this UHAUL location.

Évaluation :

1

Being honest

Évaluation :

5

Customer Service was outstanding

Évaluation :

4

Great customer service!

Évaluation :

5

The seat was broke the driver seat

Évaluation :

5

Parking for customers on the lot is Non existent please improve that.

Évaluation :

4

Customer friendly

Évaluation :

2

First of all the young lady the day before didn't process my reservation properly. I came in the next day no reservation and none available. The gentleman worked hard calling other locations to get me one to no avail. Finally he found one for me but it couldn't be 24 he one that I thought I originally had reserved. I appreciate all he had done. When I returned it at the time, I saw the young lady and asked her fo you remember me and she said yes and I told her that my reservation didn't go through the day before and she just looked and said nothing turned and walked away.

Évaluation :

5

Excellent staff!!

Évaluation :

5

Everyone was very professional Everything was done in a very well manor I love that I was in and out with getting the truck and returning it. I love that the gas was already in the truck I would recommend this location

Évaluation :

5

There was no customer parking.

Évaluation :

5

Outstanding

Évaluation :

4

Have more gas in vehicle and not have customer to have to rush to the gas station as soon as they rent vehicle.

Évaluation :

4

Let the customers know every step of the process prior to booking. All the extra steps that had to be done at check in added so much time to my rental.

Évaluation :

1

Stop using my email i haven't used uhaul in years and this is the fourth time I've gotten an email for a service i haven't used

Évaluation :

5

Great job, please keep up this level of quality and I will use this store location for all my moves. Better than the Oxon Hill location. Their trucks looked dirty and untouched. That is why I canceled my reservation and when to the St. Barnabas road location! Excellent!

Évaluation :

4

The associate that helped me was excellent. He made sure I understood all the terms and even assisted with where I could temporarily park my car while renting a truck. It would be helpful if the website mentioned that there is no parking of personal cars on the lot prior to completing an online reservation.

Évaluation :

5

Great service

Évaluation :

5

Keep positive mannerly people. I am always pleased with tbe service.

Évaluation :

5

I was ok with the service

Évaluation :

4

Get parking in the event I need to leave my car.

Évaluation :

5

I like everything about this place.

Évaluation :

5

Great customer service from Shaina and quick return assistance from Bryan, they need to start a business to show others how to treat customer.