Customer Reviews for U-Haul of Marlow Heights

5 040 évaluations

3710 St Barnabas Rd   Suitland, MD 20746
(@ Branch Av)

(301) 423-0055

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(301) 423-0055

3710 St Barnabas Rd
Suitland, MD 20746
(@ Branch Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler F. 
Évaluation :
5

Tire light came on The headlight knob fell in when turning lights on Customer service was amazing the truck was raggedy

CARLA I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMILLE W. 
Évaluation :
5

None, it was good.

THERESA F. 
Évaluation :
5

Lower rates

MICHAEL W. 
Évaluation :
5

Nothing great customer service quick and easy process.

Herman C. 
Évaluation :
5

The gentleman at customer service were very professional and extremely helpful.

Joyce S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENJAMIN A. 
Évaluation :
5

Very excellent customer relation

OLATUNDE B. 
Évaluation :
5

Very professional.

Kristine C. 
Évaluation :
3

It would have been nice to have been recognized by the first gentlemen that was outside. He saw me standing an waiting to be serviced. He turned an went inside and never bothered to say, "come in" or "Ill be right with you." I eventually went inside and a young lady was VERY helpful and apologized for him being busy. She took care of me right away.

Jarrett V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
1

The drop off process is extremely difficult, it took 40 mins to return the truck and keys. Need a new process when It comes to that.

TAMIKADANADA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTONIA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loyd P. 
Évaluation :
4

This is a location I've used since 2006 and I've never have had any problems. The staff have always been friendly.

Irma J. 
Évaluation :
5

Keep up the good work

Anthony C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMEKA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR H. 
Évaluation :
5

very pleasant. easy check in. easy check out. fair price. vehicle in great condition as well. I have no complaints.

Devin M. 
Évaluation :
4

Manger did make an effort to satisfy the dead rat. But it never should have been there. Not only was it physically visuals and an easy fix but it questions what kind of if any sanitation standards do you all practice.

Dawn S. 
Évaluation :
5

Ensure the mileage is accurate… instructions could be complicate or misleading for the customer I o ensure

VERNETTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marquett H. 
Évaluation :
5

The guy that handled my transaction had EXCELLENT CUSTOMER SERVICE!

TONYIACHARMAIN J. 
Évaluation :
5

My experience was great, the people were efficient nice & kind, I would most definitely Recommend this company to family & friends.

WANDA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth G. 
Évaluation :
5

Rien

Angela H. 
Évaluation :
5

Thank you Brian Baker for making everything right. We appreciate all your help

Irana C.  |  Online Move In 
Évaluation :
4

I've never had any problem from this location. I've been using this location for years.

RHONDELLE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nessma B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHEL T. 
Évaluation :
4

Unfortunately, this pretty lady does not need any improvement. She explained everything so well, it seemed like she owned the shop and made all the rules. J'ai été très impressionné. BTW, she actually handled the phone calls too and very polite. I did not believe I was seeing this at U-Haul compared to the past 5 years that I have rented.

SHARONELIZABETH G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Solita N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAPRI W. 
Évaluation :
1

Recruit professional staff

John J. 
Évaluation :
5

Everything was great! Thank you for your patience!

ASSANTE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RYAN B. 
Évaluation :
5

Truck was very noisy and shaking a lot. Other than that it was okay

RONNIE L. 
Évaluation :
5

The experience was excellent, that you Uhaul, Ms.Wardrick

GREGORY S. 
Évaluation :
1

The 2 black guys are a big embarrassment and one of them was drunk with fresh alcohol smelling directly from his mouth. They both were ordering me to get out of his face when I had the right to look at my odometer and gas level. In trying to double team me, they lost because other clients were calling out the drunken ness on this older guy and there was a female manager on duty who actually so that no paying client should be spoken to like that. The black guys didn't even know how to reconcile fuel credits until she taught the one guy who want drunk how to do fuel credits to the client. U-Haul needs to do itself a favor by promoting outstanding staff like that lady, and replacing these illiterate drunks who pose as ur workers, yet they are full of their childhood problems and that's why they drink like that to erase their ramshackled upbringing. Just get yourselves some dynamic workers for the first time and make drastic changes without being so scared like that to gentrify your hoodrat workforce ‼️

John J. 
Évaluation :
3

Leave the lights on so we can see! There was only a security light that would come one for a few minutes when movement was detected and then it would turn off. ALSO, this location is NOT the location I selected when I made the initial reservation. When I arrived a the place I selected and started the return process, that's when I discovered that the drop off location had been changed. I was very irritated.

jonathan E. 
Évaluation :
5

Very knowledgeable and articulate, it's assuring knowing that you're in the hands of an expert. 10/10

MAURICE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEYONEE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK T. 
Évaluation :
5

Brain was awesome and welcoming. Quick easy return process.

tuso B. 
Évaluation :
5

Don't change a thing. I was told it would be an hour Sure enough it was done.

C VERRO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIEMA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMICA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley M. 
Évaluation :
4

They accommodated me when I had to extend my rental days and the gentleman who assisted with the Uhaul return was very helpful and professional.

RODERICK K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MILENCIASTARR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE M. 
Évaluation :
5

Explain things a little more thorough not only to the customers but to the employees to

TWANNA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanita G. 
Évaluation :
5

nothing at the moment

James C. 
Évaluation :
4

That one guy handled everything well to be the only person in the office to attend to customers. He did his best.

Keisha G. 
Évaluation :
5

JUST CONTINUE TO EXTEND THE SAME GRACIOUS COURTESY THAT WAS GIVEN TO ME, I GREATLY APPRECIATE THE KINDNESS AND GENTLE SPIRIT OF THE REPRESENTATIVES. WHO ASSISTANCE ME.

IDA B. 
Évaluation :
4

ashes was in the cup holders and on the floor could been a cleaner.

DONALD M. 
Évaluation :
2

I would only recommend for convenience. I rented an Uhaul on 8/21 which is a Saturday. I called to return vehicle after time given to return vehivle and I was pleased and grateful to beable to do so free of charge. On 8/22 I received a call in the morning at around 10am and another call at about 1:30 pm being accused of not returning the the keys to the van. I asked store clerk if I should come up to show where I placed the keys? The store clerk insisted that I did not have to come up. I requested for them to check the camera to see that I returned the keys to the van and what slot I put the keys in. The clerk stated that he will pass my ticket over to the store manager to let him handle this issue. So now 1 day goes pass without the use of the van all because the store clerk felt as if I misplaced the keys or didn't return them. I get a call from the store manager 8/23 which was Monday the next day and he insinuated what the store clerk stated to me which was did I still have the van keys due to a note that the store clerk wrote to the manager. Instead of the manager asking me where did I place the keys to the van? I explained which box I dropped the keys and the manager knew exactly the box that I placed the keys. All of this could have been avoided if the gentleman was listening to what box I stated that I dropped keys. Bad experience because I was worried that someone misplaced the keys and I would be charged. And if there was a sign that says drop box was there or big enough for the customers to see. I may have missed it because I was exhausted that night from all that moving but I didn't see the drop box and mistakenly dropped it in the trash box on the same side with the drop box. You shouldn't accuse anyone of not doing if you don't have proof that states otherwise.

Janice F. 
Évaluation :
5

Really helpful staff. So many trucks. The biggest one (26') was out of service. Great location right off Suitland parkway.

Alysia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Give a refund or a future discount coupon for the excess gasoline i always return the vehicle with.

DUANE M. 
Évaluation :
5

Everything was fine thank you.

RASHONDA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FATEH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talya G. 
Évaluation :
4

I received exceptional customer service. I had the truck for four hours max from 4:00pm to 8:00pm and was charged a 20,00 $ fee. I don't agree with this fee and will be challenging it. Merci.

Carmelita W. 
Évaluation :
3

I was charged for something that I never received. When I told the inspector that I never received that item, I was charged anyway. Keep a better system of who bought and borrowed what from your store. Otherwise, my experience was fine.

DWAINE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMON G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KISHA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONIKA B. 
Évaluation :
1

Better Customer Service. I was overcharged at this location and have not been refunded

Gloria F. 
Évaluation :
1

It's always something with this company. No matter the location in MD (Central Avenue, Suitland, or Allentown Rd) there is always a fee added without your knowledge; there is no walk around inspection or pics taken prior to departing, mileage on contract never matches mileage on vehicle; there are late fees for arrivals without them checking cameras to see when you actually returned the vehicle; and lastly, your web link doesn't work when returning vehicles. Also you are told that most dealers do not charge however we charge....for this and that. Complete fraud. Everytime I use Uhaul I find myself having to go back in to address an issue. And when you do, a refund is granted. Why is that. It should have never happened in the first place.

LORENZO C. 
Évaluation :
1

Order the parts that you need for the customer vehicle not try and make things work. Then it's Ridiculous that is my health wait an hour to be cash out.

DAVID B. 
Évaluation :
5

Everything was great!

Tyrone P. 
Évaluation :
3

The vanneeded an oil change and the service engine lite was also on... That didn't make me l my driving experience pleasant in the heat . Because I was afraid of breaking down . Maintain your vehicles so that consumer want have to have something else to worry about..

JOANNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin L. 
Évaluation :
4

Did well during very busy conditions

MARTIN K.  |  Premières impressions 
Évaluation :
5

Steven provided excellent service. Very professional and polite.

SHERRAINA M. 
Évaluation :
5

Fast service will be back

Huler D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON B. 
Évaluation :
5

Excellent service à la clientèle

Brittany M. 
Évaluation :
4

The van's left turn signal was not working, which I found out after driving for 30 minutes. It also apparently needed an oil change. I brought the van back with an 8th of a tank more than I got it with and was hot with a fuel charge. The service at the front desk was prompt, but the vehicle I was given was a mess.

RAULG JR H. 
Évaluation :
1

The worst customer service!

TaMesha M. 
Évaluation :
5

Great customer service and very easy process receiving and returning vehicle. The guys were great to work with.

Brittany M. 
Évaluation :
5

Great customer service and very easy process receiving and returning vehicle. The guys were great to work with.

Brittany M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY A. 
Évaluation :
1

Unable to park on the lot, employees engaging in verbal altercations, my worst Uhaul experience.

Antoine M. 
Évaluation :
5

All of the sales reps greeted me when I entered and also when I returned the truck. Very mannerly

SYLVIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARONDWAYNE D. 
Évaluation :
5

Each person I encountered was super helpful and friendly. Thank you for your great service!

Lenore F.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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