Customer Reviews for U-Haul of Merced

4878 évaluations

1247 Martin Luther King Jr Way   Merced, CA 95341
(W Of Hwy 99)

(209) 383-6823

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(209) 383-6823

1247 Martin Luther King Jr Way
Merced, CA 95341
(W Of Hwy 99)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The staff was welcoming and nice. When I returned the truck the staff was so helpful and explained everything to me in detail and helped me understand everything to 100 % satisfactory.

TIFFANY P. 
Évaluation :
4

You overcharged me 42 $. Please credit back,

GEORGE J. 
Évaluation :
5

Ensure the gas tanks are full with fuel. The General Manager did an outstanding job assisting me with my rental.

DOUGLAS W. 
Évaluation :
1

poor accounting of the mileage on the truck, I was charged for mileage I did not drive. Experiencing the poor behavior of these employees on pass rentals at this location, I'm sure it was miss mismanage on their part. I drove 12 miles and I was charged 42 miles. I will never rent from this location or U-haul ever aging. It's u-haul responsibility not the customer to make sure the mileage is correct not the customer. I'm wondering if this a pattern of this fraudulent behavior at this location?. Also the truck had a warning light check tire pressure flashing.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONNIE W. 
Évaluation :
3

Not a review of this location, but Uhaul's service. We selected 24/7 pickup and had a checkin near closing time for our original location. We arrived an hour late, after the location closed and the reservation was canceled with no notification. At no point was I informed the reservation would be canceled for a late-show, because this is not the case with rental car services. Likewise, I selected 24/7 pickup, but apparently this requires the location to basically put the keys out, defeating the purpose of the late pickup. I had to drive 2 hours out of my way for a truck and burn another tank of gas. Overall, I will do everything in my power to avoid using a Uhaul again until communication is improved prior to pickup. Once we had the truck, the move went fine.

MARCUS M. 
Évaluation :
5

Nothing. Everything was great especially the employees.

James P. 
Évaluation :
5

Not much

RHONDA K. 
Évaluation :
4

Go over lights, locks, etc.

ELIZABETH F. 
Évaluation :
4

They did great and were professional and fast. The location facility is old and seems cluttered and crowded but it is functional. I really appreciate the speed at which they processed the rental out and return.

GEORGE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA M. 
Évaluation :
3

The hitch installation took longer than I expected. The installer explained why to took longer than normal because of the design of my vehicle and I am completely satisfied.

Tony A. 
Évaluation :
1

Extremely poor customer service and very rude. Ive never had an issue renting from uhaul until I moved here. The girl was on her phone the entire time and didn't explain any type of details unless until it came time to triple charge me. The next day my coworker went in to rent a trailer and he messaged me saying he over heard a guy return trailer late and his card declined, they offered my name to him. Extremely embarrassing and unprofessional.

CHRISTOPHOR H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TINA H. 
Évaluation :
5

Customer service rep Larry was super friendly and very knowledgeable. I was having issues checking in with Moble app. Without hesitation. He Went the extra mile to make the transaction smoother and quicker to get me on my way providing one on one service at the counter. Thank You Larry ðŸ'ðŸ»ðŸ˜Ž

MIGUEL G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JAYLA M. 
Évaluation :
3

When the vehicle was inspected and the online review completed, part of the vehicle was in the shade and therefore unable to be truly confirmed and "OK". Most of the pictures were disputed, there was mud on the cab of the truck and upon opening the back door an oily substance of some kind was left on the floor that could have ultimately caused a slip fall or ruined the items being moved. We had to clean the floor before packing the truck.

Shannon S. 
Évaluation :
5

☆☆☆☆☆ customer service.

RAMIRO G. 
Évaluation :
2

Acknowledging customers instead just walking by them. I experienced this and watched them do it to every other customer that walk-in led in

DELORISE M. 
Évaluation :
3

The employee was new and had problems with my order asking for additional charges and took at least 45 minutes to get straightened up since it was prepaid. Also, why do you pre-pay and still have to wait in line like everyone else going through the rental process.

BRENDA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NATHAN A. 
Évaluation :
5

Very friendly and patient customer service team.

RODRIGO F. 
Évaluation :
3

I made arrangements almost 2 months early to make sure we had a truck to pick up in Stockton CA. The day prior I got a call the we had to drive to Merced (80 miles) to get the truck. This was after an 8 hour trip from Oregon! Not cool.

Lucas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denice L. 
Évaluation :
5

Fast and friendly thank you

MARY M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIAN F. 
Évaluation :
1

We left the trailer at the Highway Patrol Weight station.

CAROLYN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY DILWORTH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Great service. Plenty of smiling faces at this location made this center welcoming. All service reps went above and beyond to assist me. Merci.

JOHNATHAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Israel Z. 
Évaluation :
4

parts were slow to arrive, not the store's fault.

Jeffery A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDNA L. 
Évaluation :
2

I would like to talk to someone in your customer service.

Connie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUJUAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDY R. 
Évaluation :
1

Give the customer that has any equiptment rented in their possession first right to extend their rental, in effort to finish their projects, before the equiptment is reserved and promised to another custome. Never threaten to report equiptment stolen after you charged the customer for an additional day.

ELOYD J. 
Évaluation :
5

Is there any room for improvement?? I don't think so. The team at Uhaul Merced (MLK) or a well oiled machine. I'm never disappointed when I go there for business. Thanks everyone. See next time.

KENNETH T. 
Évaluation :
5

Everyone there was great welcoming, professional, and made the rental process easy.

SUSANA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Very good customer service

Loren L. 
Évaluation :
3

I requested to get truck an hour before store opened. However i had to wait an hour because the manager told me they do not allow trucks to be rented out outside of store hours. The system let me reserve my truck before hand. That issue needs to be fixed immediately.

STEVEN G. 
Évaluation :
5

Engine light was on the whole time

GREGORY DILWORTH F. 
Évaluation :
3

I feel like I got scammed on the gas. Originally rented it right below 1/2 tank. I fueled it back to that amount and was told it needed to be a 3/4 of a tank. So I left to put more gas, but I feel like I really shouldn't have had to pay an extra 90 dollars in gas. Just left a bad taste in my mouth. Although the employees were very polite and helpful. I think most of the problem falls on the mobile check in and rental.

Gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELMA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bhagiya G. 
Évaluation :
5

Better way to enter

Janet L. 
Évaluation :
5

Friendly staff, clean location, well maintained vehicles. Would use U-Haul again. Merci.

ELIZABETH T. 
Évaluation :
5

Everything was good except I was told that U-Haul rents Hellcats. I was very upset when I found out that they didn't. Your employee Alexander Reed was very disrespectful and rude. I will never rent here again. Thank you for all that you do and I will make sure to always rent from uhaul when need be

MARK K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas L. 
Évaluation :
5

Service was great

RICARDO V. 
Évaluation :
4

The Merced employees, especially Tyler Jones, were very professional and helpful.

JOHN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDRICK L. 
Évaluation :
5

Fast and friendly. Glad I was first in line at 7:00!

DAVID C. 
Évaluation :
5

Upon check out, Marc provided outstanding customer service. Really appreicate the staff in Merced ! A+++

Christopher N. 
Évaluation :
3

Fix your app!! Everytime I log in to extend my rental the link does nothing. I then have to call and wait on hold for sometimes up to 15 min. for a person to add a day to my rental. All the time I am on hold, the recorded message says " You can go online and extend your rental anytime..............What gives? can you fix it?

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE M. 
Évaluation :
1

U-haul employee had me return the trailer where I picked it up at. Once I exited the truck I looked down and there were several old, rusty nails and screws on the ground. My tires on the drivers side of my truck was surrounded by about 30-40 nails. The employee had me back through the nails to which I found out on the way back to Chowchilla (20 miles) one has pierced my left rear tire causing me a flat tire. I was able to change my flat tire and have it repaired for an added expense of 30 $out of my pocket. Overall condition of parking lot at Merced U-haul was despicable. No house keeping or cleanup has been done to that lot recently. Very disappointed.

EDDIE B. 
Évaluation :
1

Your Prices way too high you need to cut it

Nash A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Angelica D. 
Évaluation :
4

I feel the wait time was a little long another person at the desk would b helpful

DAVID H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONICA R. 
Évaluation :
1

Gas was in empty upon pickup, notified employee he said take a picture. Rented for 24hrs. Told them maybe by end of day, was going to be charged late fees, ee made it out to be returned that day at 7pm... tried to return via online procedures but couldn't, was going to get charged for full tank. I returned it empty according to ee. Had to come back when they opened at 9am that Sunday. Waited in line for an hour just to return keys. Glad I didn't do it online. Feels like this place would rip me off if I wasn't there physically to dispute them. 1 hour wait was ridiculous. Things can be ran better here. Management is trash.

LEE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SETH A. 
Évaluation :
1

Terrible service . I rented from you guys four times in the last two years or three years this was the worst. I will not be using your services again ever if I can help it

VINCENT P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL G. 
Évaluation :
5

Thanks to your employee (Alexander) for taking great care of me, I will definitely use you for all my needs in the future. He has Excellent Customer service skills, and knows all aspects of the company. Thanks again for the wonderful service.

PATRICIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO V. 
Évaluation :
5

Again, the online app was useless. Fix it.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J E. 
Évaluation :
5

The online system is under average function wise.

KRYSTAL J. 
Évaluation :
5

We did online booking and picking up. Only dealt with service personnel upon returning and it was quick and very friendly staff.

John K. 
Évaluation :
2

Have more employment sure. Service was extremely slow at both pick up and drop off locations. I also made my reservation online, but once in store had to go through whole process again. I should have only had to pay and pick up keys. No they went over the whole contract again. Also should have the ability to pay online as well. This would speed up process and custom would only have to pick up keys.

CASSIE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MANOHAR P. 
Évaluation :
5

The wait was a little long but the people were very good

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
5

Merci

JOHN G. 
Évaluation :
3

Clean up the office

DESIREE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE P. 
Évaluation :
1

I will not be recommending to anybody. And your thinking why? Well I'll tell you, the damn uhaul that you ppl gave me had freakin god damn roaches!! And your worker that checked in my rental was acting like it was no big deal. Well I don't live with roaches and I'm not gonna start now!! Yes roaches!! So now my visit was not pleasant at all!!!! Y'all do not rent there!!!!

STEPHANIE M. 
Évaluation :
3

The vehicle was very dusty and had an unpleasant smell

Jose H. 
Évaluation :
5

Larry has excellent customer service skills. He did a great job of assisting me!

GREGORY J. 
Évaluation :
1

I had a terrible experience. After calling 30 minutes before arriving to make a reservation and being told the truck i needed was available, I arrived and was told by a very rude male employee who looked like he was straight out of duck dynasty that there was no such truck available. He was not apologetic and didn't offer me any other options until I asked him. Then I was charged 50 bucks without being told what those costs were for (miles driven, base cost, etc) and didn't receive the contract nor the receipt to my email because the duck dynasty guy typed my email in wrong and didn't double check with me to confirm. That specific employee is absolutely terrible and you need to fire him or at least work on his customer relations. I did notice that Tyler who works there is really good at her job. Give Tyler a raise and fire duck dynasty guy. Also have your employees check if something is available before letting customers reserve it.

ELSPETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN C. 
Évaluation :
4

I would rent this trailer again in a few days . It would be great if you can fix the front right tyre . It's smaller than the back one and it's got a lot of ware on it because it's not making contact on the road like the back one and therefore taking vast amounts of thread of the tyre making it risky for use

COERT J. 
Évaluation :
2

Rented a truck 2 days in a row, went the same distance (12 miles) both days. The fuel gauge didn't move at all. Charged a fuel surcharge for one day and not the other??? Is this basically a subjective judgment call by the 20-year-old employees? Also, drove away and got to my location only to be informed my dolly and pads were still sitting in front of the building. You would think with a reservation, they would've loaded the truck with the items you'd reserved. I'll rent from another location next time.

THERESA N. 
Évaluation :
3

Listen to your customers and listen and be helpful.

VLADYSLAV T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN B. 
Évaluation :
4

S.O.

Nancy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
5

Aucun

GILBERTO D. 
Évaluation :
5

Good friendly staff.

HANS P. 
Évaluation :
2

They gave me the wrong truck , I had to wait while the moved another tuck so I can get the correct one , when I finally got the right truck the gasket was open and there where some hose lying next it looked very Sketchy when I mentioned it to the clerk he didn't seem surprised and was very upset and started cussing..

LUZ R. 
Évaluation :
2

The store was cluttered and small. The workers were few and seemed overwhelmed by the customers needing help. The outside was not clean or organized and little to no parking.

Ramiro B. 
Évaluation :
5

Staff was friendly and very helpful. They went above and beyond to help make sure everything was smooth. They did what they can to help whatever situation that arose.

Nou Y.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristy M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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