Customer Reviews for U-Haul of Meriden

2242 évaluations

284 E Main St   Meriden, CT 06450
(I-91 Exit 16)

(203) 630-0058

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 5h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(203) 630-0058

284 E Main St
Meriden, CT 06450
(I-91 Exit 16)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 5h pm
  • Dim : 9h am à 5h pm
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS R. 
Évaluation :
3

Ask if I want the insurance. I found out only when I returned the vehicle and saw the extra 15 charge.

OSCAR G. 
Évaluation :
5

The customer service was friendly and professional. The rental process was easy and fairly quick. Equipment was in very good condition. Very happy overall. Thanks.

JON R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VALRIEANNETTE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
1

Always a problem with that location.

NANCY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA W. 
Évaluation :
1

Made a reservation in advance using Uhaul customer service.. vehicle was not available when I arrived and was told " I got nothing for you". After pleading that i would only be a few hours I took a different vehicle that was too small for my move.

ARTHUR K. 
Évaluation :
5

The employees were extremely helpful and had very positive attitudes.

CHRISTOPHER B. 
Évaluation :
4

The 20 $fee to return the car after office hours seemed excessive to me, other rental companies do not charge it

Edward G. 
Évaluation :
3

Booked my reservation to the wrong location, changed it online several days before my scheduled date,, and received a confirmation email that it was changed. However, when I arrived to pick up my rental, the reservation could not be found in the computer. Thankfully, there was a 9' cargo van available or I might have been out of luck. The clerk did the best he could and was friendly, despite it being very busy at the time.

MATTHEW V. 
Évaluation :
5

Frost desk guy was amazing, prompt, hard working by himself. Don't know if he's the manager but should be. Best experience with uhaul yet.

LOUIS D. 
Évaluation :
5

I rented a Cargo Van this morning at 9:00. Jaime was the only one working and it started to get busy quickly! He handled everything smoothly and addressed his customers when they came in. I said to Jamie you are a good manager. Then he informed me he was not the manager. I said you should be one. You have great customer service skills. Jamie was very pleasant and professional.

BRIAN O. 
Évaluation :
3

was charged 20 $night dropoff fee. was told that wouldnt happen. dropoff app on website messed ip. was told 20 $to be refunded. we'll see. i will not let this go. TO BE CONTINUED.

Dan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN D. 
Évaluation :
5

Helpful customer service!!

CHRISTINA J. 
Évaluation :
5

The rep was very efficient. Explained everything very well, and when there qas a small discrepancy with amount of fuel in the truck compared to what the system said, he excused himself from another customer and came right out to check it and made an adjustment.

PETER A. 
Évaluation :
4

Couldn't check out online when I returned the trailer, couldn't send location through the uhaul app

MUHARREM M. 
Évaluation :
5

The equipment I reserved was not there when I got there but the manager made it right by giving me the 50 $guarantee which I wasn't aware of. I will rent from this location again based upon how helpful they were.

NICHOLAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith P. 
Évaluation :
4

Great agent

Windell C. 
Évaluation :
2

Verify that additional equipment that gets reserved by a customer, is available and ready to go before allowing the customer to come pick it up. I added a furniture dolly to my van reservation, only to find out that the store had no furniture dollies. The representative working there mentioned that the charge would be taken off of my contract, but wasn't. There seems to be a giant gap in consistency between Uhaul stores and the online reservation system, which is likely the cause of the “missing” equipment I reserved.

MONTEL G. 
Évaluation :
5

Bien

Alfredo C. 
Évaluation :
1

Your employees

Carmen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN K. 
Évaluation :
5

Get the one guy working there some help. He was working alone on Easter and when we returned our truck there were so many people there was no way he could keep up- not his fault, it is just more than a one man job.

JOSHUA L. 
Évaluation :
4

Jamie was helpful, knowledgeable and friendly. He deserves the utmost praise. I observed him with other customers as well and he was just as amazing with them as he was with me! Your location at 311 W Main St, however, left something to be desired. I was very disappointed as I needed a truck at 12:30pm this past Saturday and got a call at 9:30am saying there wasn't one available but she was going to see if there was something she could work out and she'd call me back. I got a call at almost 2:30pm, 2 HOURS AFTER I'd needed to get a truck! I'd already gone to Jamie's location and gotten a van.

Laura M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie P. 
Évaluation :
1

I was 1 hr late picking up my reserved truck. They told me the order was cancelled and it took 2 HOURS to get. Another truck!! The manager was in a terrible mood and was bad mouthing the nice young man working with her. She should be fired!! She wasn't nice to us either!! Meriden CT location.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Jaime was a pro! Very helpful and knowledgeable. I will recommend this location to others. Merci.

JAMES F. 
Évaluation :
3

Have more staff working, especially on a Saturday

Frank B. 
Évaluation :
5

We had a pretty complex situation and I am so grateful for your A1 service.

Keysha L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA A. 
Évaluation :
5

Nothing the service was excellent

DERRICK J. 
Évaluation :
1

I rented a van for Less Than 3 hours and it cost me almost 100 $. I've been renting U-Haul vehicles for 25 years and I've never felt robbed before today. Never again

Mark S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WARREN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anisha D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Holly B. 
Évaluation :
5

Everything was great!

JAMES I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond S. 
Évaluation :
4

Office man was very nice and informative!!

Stratos P. 
Évaluation :
5

It was a last minute decision to rent a truck to complete my move. I called and spoke to Jaime Artkop. He was friendly and eager to assist me. When I arrived at the location Jaime made the process quick and easy. This was my first time renting from your company. You have a new customer for life at this location, the customer service I received was superb. The truck was clean and ran great. I am so glad I selected U-Haul at this location.

Paula P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bruno B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tami N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hetal P. 
Évaluation :
5

Very professional at their job

Gerald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME W. 
Évaluation :
5

The Next Customer That I Will Turn Your Way, Will Be As Happy As I Am. I Had No Trouble Thank You Again Keith Everitt

Keith E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JASON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
3

Employees not wearing masks

JOSHUA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank H. 
Évaluation :
5

The kid working there was very professional and attentive

WILFREDO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary B. 
Évaluation :
4

Comment: When I first picked up rental, fuel level was at 3/4 of a tank. Upon returning rental I had inadvertently refilled fuel tank past 3/4 mark to 7/8. Perhaps overage can be credited to customer to be used in future rental with company.

Jose M. 
Évaluation :
1

Actually supply things when asked. Also the price is over charged for mileage

Scott L. 
Évaluation :
3

Be more organized and have a more inowledgeable staff

CHARLES J. 
Évaluation :
3

El personal estaba perdido. Estubo usando el celular en todo el servicio el truck estaba sucio en la parte trasera tenia fango seco

VERONICA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur P. 
Évaluation :
5

Great service from both receptionist....

GAVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS B. 
Évaluation :
5

easy walk from my house

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amena Z. 
Évaluation :
5

I don't think nothing else can be done. Both ladies were very nice and helpful. I'm very happy

Antonio A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ancetta K. 
Évaluation :
3

Truck was not ready windshield was covered in ice and snow. No kind of snow removal tool was available. Worker used broom handle to break up ice on windshield. Wipers did not work were riped had to be replaced. As the renter i had to discover this and insist it be done.

Susan B. 
Évaluation :
5

The online reservation system is really messy. The availability of equipment should be linked with each location. Also, the confirmation email sent to me gave the wrong location to call. Things got very confusing for both me and the locations.

Edward D. 
Évaluation :
5

Quick no contact in & out

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
3

When I initially booked the truck (the day before needing it) I received a voicemail a few hours later saying they had no trucks available for that time and had to move by booking to the afternoon. I frantically called customer service and they assured me I could get the truck in the morning as long as I had it back by 1pm. So they moved the booking back to 8am. About an hour later I receive another voicemail from the store saying there are no trucks available for 8am and they were again moving the booking to 2:30pm. I call customer service again who again moves it back to 8am and assured me I'm all set that I can pick the truck up for 8am. I go to Uhaul for 8am and surprisingly they did have a truck for me. So I'm unsure what all the confusion was but I am glad I was able to get the truck when needed.

HALEY B. 
Évaluation :
5

The whole transition went smoothly.

Myra M. 
Évaluation :
5

Staff courteous, knowledgeable and very helpful

MICHAEL B. 
Évaluation :
2

I was double charged I was renting for 1 day yet I was charged for 2 and the insurance for 2 days. I now have to waste more of my time as customer care told me I had to call billing to get my card refunded. It could have been an honest mistake but I have to give up my time in my day to get my money back now

Russell G. 
Évaluation :
3

You need to make sure each location has eqmnt .I reserved an appl. Hand truck for 10 advise that Meriden location didn't have 1..not good.... also the truck had no ramp----- so we had to hand lift a refrigerator on to the truck ..that was not easy ...so if you could pls tell your renters up front about what you have or not ....also if your paying by cash you need a 100 deposit ...the store rep advised me that the reservation line only take reservation and will resv what you ask not knowing what's at location NOT GOOD ..........

Sheryl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey C. 
Évaluation :
5

Very good service, friendly people... AAA+

Richard E. 
Évaluation :
5

Everything was great

DAVID K. 
Évaluation :
5

It was a very pleasant experience and the staff member , Raul, was a pleasure to deal with. He was very friendly and helpful, we had a slight issue with the rear door and he came outside and took care of it for us. Overall this location and Raul made our moving day, which is normally an extremely stressful thing, a whole lot easier and less stressful. You don't find that often in 2020. I would highly recommend this location and will definitely be going back for any future needs. Thank you Raul and thank you U-Haul!!

Michael W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Niels T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Great customer service at this location

Michael K. 
Évaluation :
3

The gentleman were very very nice but the lobby is extremely small

ANGEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen M. 
Évaluation :
5

Keep up the good service....

Dora M. 
Évaluation :
5

Everything went perfect... thanks for being an easy drop off designation for us...

Lucien F. 
Évaluation :
5

The friendliness and service from the staff was amazing. Their was a slight mixup with the reservation and the original vehicle I needed wasn't available but the staff was quick to get a replacement vehicle and get me on my way. This will definitely be my go to location from now on! Great great customer service

kimberly H. 
Évaluation :
5

Very courteous & helpful .I was very impressed,the staff made it very easy to get in and get outThanks

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Everyone was extremely nice and made the pickup and return easy

Jennifer D. 
Évaluation :
2

IF A CUSTOMER INTENDS TO RETURN A VEHICLE AFTER BUSINESS HOURS, STAFF SHOULD TELL PEOPLE THAT THE ONLINE CHECKOUT PROCESS REQUIRES PHOTOS TO BE TAKEN, SO WARN PEOPLE TO WAIT UNTIL THEY COMPLETE THE CHECKOUT TO PLACE THE VEHICLE KEYS IN THE DROPBOX.

Amanda L. 
Évaluation :
4

The self return is frustrating, after 2 days of moving the last thing I want to have to do is spend 20 mins talking pictures of the truck. Also the dolly that was in the back of the truck had no clip on it and I did no realize this until it was too late to call anyone and I don't want to be charged for it. Only clip was on the blanket. I must say one of the women that worked there were very nice and I was there when thier was an issue with a truck and another customer and she handled it so well and the other customer left happy. You have some wonderful staff working for you.

Katie K. 
Évaluation :
1

Terrible customer service. No health or safety protocol followed. Didn't actually get keys til 40 mins after reservation time.

Lisa V. 
Évaluation :
5

Great service. Thank you.

Teresa F. 
Non reviews have been submitted for this location.

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