Évaluations des clients U-Haul of Meriden

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Meriden

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thomas s. le

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This was my second rental at this location. Both times the service was a little slow. The first time the only person there was the mechanic who was a great guy and was trying his best to hold down the fort. The fact that Uhaul doesn’t save customer vehicle data and drivers license images is ridiculous. Having to go through the entire process again for the second rental just 1 month later was extremely annoying.

David R. le

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A tire blew out while I was on the road in New Hampshire. The concord New Hampshire uhaul had me back on the road in 20 minutes. Great service.

Jennifer M. le

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I will be contacting customer service or corporate to discuss my dissatisfaction with your company, not the Meriden branch.

Jared W. le

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This location is a bit tight for larger vehicles. I wouldn't recommend this location if you are picking up/dropping off a trailer or a large truck. My dad and I had to load my car on the auto transport without help, which was fine. However, this was our first time doing this, and the U-Haul employees would not check to make sure everything was good to go.

gerald p. le

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???????

DAVID S. le

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Le client n'a pas laissé de commentaire.

Ronald S. le

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I did not receive a printable copy of the email receipt. Please make your system user friendly. Ron Stempien

marie z. le

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Le client n'a pas laissé de commentaire.

MIGUEL F. le

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Le client n'a pas laissé de commentaire.

Teaira B. le

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Employee gave me the wrong truck after explaining numerous times that I was going one-way out of state. I ended up having to drive the van all the way back to the store after use. I will never use this store again.

valerie L. le

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Customer service.Example:I went there on a Tues.to reserve a small U-Haul for Fri.evening into Sat.3pm.The manager was in a meeting so another manager was covering.There were several Trucks available but he said he could not guarantee I would get a truck even if I reserved it at that time and I would probably get a cargo van.I told him I wasn’t there to rent the cargo van and I want to reserve the U-Haul.He said the weekends are busy with people moving and they may need to save them for possible movers.Once again I told him I was there to reserve one while they still had them but he said he couldn’t “just in case”That made no sense whatsoever.Customers should be getting what asked/paid for.He was pretty difficult. I did get the U-Haul with the help of a very nice employee (Britni)who also thought it was absurd. Needless to say,U-Haul would not start after I reached my destination on Sat.Roadside assistance came through but I was not able to return truck until much later because of the delay.

Jose V. le

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Le client n'a pas laissé de commentaire.

Joseph S. le

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Le client n'a pas laissé de commentaire.

Kirtan B. le

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Le client n'a pas laissé de commentaire.

Marcelo M. le

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Good

brian m. le

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Le client n'a pas laissé de commentaire.

Youness B. le

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Le client n'a pas laissé de commentaire.

Kevin L. le

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Le client n'a pas laissé de commentaire.

elizabeth d. le

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The employees were so kind and helpful. My husband and I have a full on comic conversation bright and early before moving which put us in a good mood and made the stress of moving lower. The exeeded my expectations!!!

Allyn A. le

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Exceptional Customer Service and thorough explanation of contract terms and conditions!

JEN P. le

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Le client n'a pas laissé de commentaire.

Leigh S. le

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The truck that they had assigned had the check engine light on, and they immediately gave us another truck so we were on our way with no delays. Really appreciate their help!

toni r. le

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Le client n'a pas laissé de commentaire.

Cynthia S. le

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Le client n'a pas laissé de commentaire.

WAYNE B. le

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Very professional staff, friendly and knowledgeable, would recommend this location to anyone who appreciates good service.

John M. le

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I ordered through my phone. I was to pick up the truck through the App. It was painfully slow and the online chat help was useless. They never answered my questions.

Anthony C. le

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I was charge 73 dollars the estimate I was given was 42 i put more fuel then the van had i went over by 2 miles then the original 10 i was going to use it for the staff was friendly good people but your system is a rip off

Matthew G. le

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Nicest staff I've ever met!

Diann M. le

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Le client n'a pas laissé de commentaire.

Rosa D. le

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Le client n'a pas laissé de commentaire.

YOLANDA G. le

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Le client n'a pas laissé de commentaire.

Joe C. le

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Le client n'a pas laissé de commentaire.

sohaib k. le

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Le client n'a pas laissé de commentaire.

Sean K. le

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Le client n'a pas laissé de commentaire.

Adalberto D. le

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Le client n'a pas laissé de commentaire.

Art a. le

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Very polite staff - took care to make sure my needs were met. They received the wrong hitch, and we rescheduled for later on in the day - they drove to the facility to pick up the correct item.

Kenneth S. le

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When I arrived I was informed that I had to provide a name and phone number for a contact person. Mandatory (no rental otherwise, I was told). Not knowing this, I had not talked to anyone in advance. I was otherwise well prepared and did not appreciate this “surprise” requirement. It should be optional.

Dean S. le

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The cargo area was leaking from the minute we picked the truck up. It rained all day long. My belongings were damaged. I took pictures and videos of the leakage and the damaged goods. I presented them to Uhaul manager when the truck was returned. They told me that I caused the damage to the truck and that I have to pay $452.51 to fix it. I told them I did not cause any damage to their vehicle I never hit anything or bumped into anything. The manager repeated over and over the truck was damaged on your account and you need to pay for the damage. I repeatedly told her I did not damage your truck it was leaking from the minute I picked it up. She told me if I had called her immediately and told her of the leakage they would have given me another truck. I told them I was on a time constraint I didn't have time to bring the truck back to get another truck. She again repeated the truck was damaged it's on your account you have to pay for the damaged. I would never recommend doing business with U-Haul on East Main Street in Meriden. The truck was damaged when I picked it up they didn't know it was damaged so they pinned it on me.

JOSE M. le

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Le client n'a pas laissé de commentaire.

donna m. le

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Everything went well and Caz was very very Professional no problems

rasheon m. le

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Le client n'a pas laissé de commentaire.

David W. le

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Free food and drinks lol

Keith G. le

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Le client n'a pas laissé de commentaire.

Donald P. le

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More trailers please.

EDWARD S. le

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customer service inside the store was very good. But the customer service walking around the truck before it leaves the property is very poor. I was sent out with a truck with a bad transmission and had to return. Then send out with a different truck with the passenger mirror so very loose it had to be tightened. It would spin and not stay still. They did tighten the mirror. But That was the last truck that size so I still had to use it.

Kim N. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Le client n'a pas laissé de commentaire.

Gamalier P. le

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Le client n'a pas laissé de commentaire.

Angel C. le

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All was perfect . THE manager keishla was great helpful Generous personality. And the staff with her on Saturday the 6th also were very nice and helpful. Thank you kieshla for all you do ????

John L. le

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Get people in the center that care! They were rude, unprofessional, and snappy. The one that was perceived as the manager was particularly unfriendly. I’ll go to a further location for service rather than return here

Linda C. le

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Le client n'a pas laissé de commentaire.

Betty W. le

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Le client n'a pas laissé de commentaire.

Eusenio C. le

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Customer service was exceptional! Quick and convienent !!! Great and easy experience.

Elisha B. le

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I booked my truck two months in advance; then I got a call three days before my pick up talking me they could not give me the truck I rented on the weekend for 24 hours..... I believe this was awful customer service they had plenty of opportunity to realized that I rented the truck for 24 hours on a week d to reschedule or call me to explain the ‘ mistKe’. With my protest I was able to keep my truck size and rental times but it was very aggravating and stressful. The change oil light was on when I got the truck and the box smelled like gear oil. I will never go to this location for a rental again and would not suggest it to anyone!

Mohammed B. le

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Le client n'a pas laissé de commentaire.

jorge r. le

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Have like a package for person who wants to rent for more than a day and also some refund if you return the truck before...

Michelle R. le

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The gentlemen at the front desk was quick and helpful, answered all of my questions and was professional and friendly.

Katie T. le

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I was charged twice for the same rental. No one had any reasons as to why. Poor customer service

jessica a. le

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Le client n'a pas laissé de commentaire.

BRIAN S. le

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I’m Always a Satisfied Customer...Superb service on phone or direct in person at Meriden East Main location.

luis t. le

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Keishla did an awesome job. Her and her staff were on the money!

benjamin l. le

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Le client n'a pas laissé de commentaire.

Brenda G. le

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Le client n'a pas laissé de commentaire.

Lly P. le

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Le client n'a pas laissé de commentaire.

Angie B. le

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I was overcharged by $400 dollars

ted r. le

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I would like to take a moment to recognize Keisha and Dave at the East Main St office, in Meriden CT, they were very helpful, friendly, and a pleasure to do business with, thanks Keisha and Dave for the great Job you did installing my trailer hitch, I will definitely recommend them to family and friends.

alison p. le

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It is a very busy location but the employees are pleasant and helpful and work hard. The only complaint is I had ordered and paid for a hand truck and pads which were not in my van. I asked the woman and she threw them in and apologized for forgetting. The big problem was that she put the hand truck in on its wheels and it kept rolling around the back of the van every time I applied the brakes,all the way to Boston

AMANDA S. le

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Make 24/7 pick up easier. Have vehicle in correct parking space with adequate room to get it out. Have better customer service, poor attitude.

Kellieddi S. le

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Great service! Fast process!

Yeyfri L. le

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The best.. and clean

Joseph I. le

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Meriden was great compared to West Hartford. Very friendly

Nadine B. le

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Le client n'a pas laissé de commentaire.

Carlos C. le

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Lubricate exterior review mirrors posts & joints for easy adjustment

JANET D. le

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nothing- the staff was pleasant and easy to work with but had computer issues that slowed down the interaction

Andrew J. le

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Le client n'a pas laissé de commentaire.

Theresa G. le

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Just a lil room for customers to hang while stuff gets done. Nothing fancy. But this location has limited space so probably doesn't apply here.

Rose R. le

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I have never rented a truck from U-haul so I was a bit scared because it was a new experience for me. I made my reservations for a 9am pick up on-line for an 8' truck. The service at the front desk was so quick & the office manager( I think her name is Keishla Rios) is quite the multi tasker. That woman worked on me & another customer at the same time. She was amazing!! As for the truck, it was clean, inside & out, it smelled fresh, it ran smoothly & it didn't give me any problems what so ever. My overall experience was excellent. My hat's off to the staff at the U-haul of Meriden CT 284 East. Main Street. I highly recommend them!! I give them 5 stars..?????

Randy P. le

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manager was very helpful

Charles j C. le

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Service was excellent'

doug l. le

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Le client n'a pas laissé de commentaire.

Dan C. le

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Le client n'a pas laissé de commentaire.

uan d. le

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Le client n'a pas laissé de commentaire.

jason d. le

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All your staff at this location is beyond superior!

amalia c. le

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Le client n'a pas laissé de commentaire.

Esther R. le

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You have the best workers I just said thank you they were awesome

Stephen S. le

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All too easy!.No problems with service or equipment.Could not be happier.