Évaluations des clients U-Haul of Meriden

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Meriden

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Cera F. le

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Check in with my phone was a little complicated, and I wasn't totally sure I had done it successfully

dan s. le

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Excellent

Wendy O. le

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MAKE SURE EVERYTHING IS ORGANIZED & MAKE SURE A CUSTOMER DONT GET INJURED AGAIN BY YOUR TRUCKS BECAUSE THEY ARE JAMMED CAUSE WE COULDN'T OPEN THE TRUNK!!!!

Ashley K. le

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Have the vehicles ready, on-site. The gentlemen picking up before me had to travel 20 minutes to another location because they sold his equipment the day before. I had to wait at least 20 minutes for them to find my one-way truck and then had to drive down the road to pick it up from a parking lot. The staff did not seem as though my time was important to them whatsoever.

David O. le

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Le client n'a pas laissé de commentaire.

Ryan M. le

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Le client n'a pas laissé de commentaire.

Antonio M. le

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Le client n'a pas laissé de commentaire.

Charise L. le

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Le client n'a pas laissé de commentaire.

Mark L. le

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Just clean the inside windshield after each rental

Karl J. le

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When we first arrived, first customers in the building, the man at the desk acted like he couldn't be bothered to help us. We had to spend 20 minutes going through the entire process of checking out equipment even though I had already made the reservation online, only to find out that he assumed we were renting a pickup truck, for whatever reason. Then we found out that they didn't have an auto transport dolly, even though that's what we reserved, and couldn't be bothered to get it for us. So they gave us a tow dolly, which we didn't want since we were traveling 1,000 miles, so later we came back to return it/cancel that order. We had called UHaul who told us that we could swap the tow dolly for a 5 x 9 tow trailer. When we got to UHaul, the lady at the desk said "nope" because she said the computer wouldn't allow it. Even though they had 5 x 9 tow trailers in their parking lot that they weren't using. Finally we said, screw it, we're returning the tow dolly. She got on the phone for half an hour and made passive-aggressive jabs about us with some other employee and finally said "OK I got you $12 refunded." Turns out she was refunding our APPLIANCE dolly. So then we had to wait ANOTHER half hour to have our tow dolly refunded. Also, when we originally got the tow dolly they never gave us an inspection or instructional course, even though we selected this location for the ENTIRE REASON that they had the "tow inspection" which none of the other locations had. What a complete and total waste of time that was. This is a tiny location with employees who make excuses about not doing anything because their location is tiny. Avoid avoid avoid.

Cindy B. le

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Le client n'a pas laissé de commentaire.

Hyun J. le

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I reserved online and when I went to pick up the truck, the store told me that we should return 3 hours earlier than what we reserved for. We had to change our plans to have it return before the due. Truck was dirty and windshield was to dirty to see while driving.

mira s. le

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Everything was great .it was a pleasure renting .your employees are great. Very happy

MARIA S. le

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Le client n'a pas laissé de commentaire.

Chris james c. le

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GM Rios - RUDE, disrespectful and unwilling to please customers. Upon my return I named SEVERAL mechanical issues. Ms. Rios was not empathetic and offered no compensation for the delays that the equipment issues caused me. When I told her that I was going to dispute the charge on my card she replied "go ahead" rather than trying to resolve the issue. Its disappointing that the recording on the UHAUL line says "may issues can be resolved just by letting us know. That is NOT accurate.

Rhonda T. le

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Le client n'a pas laissé de commentaire.

James D. le

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Le client n'a pas laissé de commentaire.

Richard C G. le

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Employee at both pick up and dropping off we very perceptive to my needs and friendly. New to be more like them in personal business

Carol C. le

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You need to straighten out the attachment of the small truck in the rear of the large truck. We did not use it but because it snapped off we were charged for the use.

David L. le

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Fix issues with web reservation pricing not matching your computer when the contract was produced. The first attempt at the facility was considerably more expensive then what I reserved online. It took some time to straighten it out.

Robert K. le

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The woman was very nice and helpful. The only downside to this location is the property isn’t really big. She made up for it by the way I was treated.

Kellieddi S. le

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Was good the last time I used their service. But this time they were taking forever to rent and returning was a nightmare. No room to pull the truck in. The person was very rude when I told her I couldn't fit in the driveway.

Adlin C. le

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I probably wouldn’t rent from here again. Manager rushed through pick up process. Was given the key and wasn’t told where the truck was. I was told to walk out and take a right. Truck was parked in back of building with sign in dashboard and under a tree with debris on the hood and windshield. Had to ask the manager to please move the truck because of where/how it was parked. Another customer had the same issue. His truck was parked between a fence and another truck. Manager hit truck with other truck when moving it. Wasn’t told how to return truck. I reserved for 12 hours and was told I had to return it at 6 so that “another family” could use it. When I returned the truck there was one associate there. I was not greeted and just given a copy of my contract. I will not return to this location nor would I recommend to any one else. Customer service needs to be drastically improved.

David R. le

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Why I have to pay for something the I never used

Ginelle R. le

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Le client n'a pas laissé de commentaire.

thomas s. le

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This was my second rental at this location. Both times the service was a little slow. The first time the only person there was the mechanic who was a great guy and was trying his best to hold down the fort. The fact that Uhaul doesn’t save customer vehicle data and drivers license images is ridiculous. Having to go through the entire process again for the second rental just 1 month later was extremely annoying.

David R. le

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A tire blew out while I was on the road in New Hampshire. The concord New Hampshire uhaul had me back on the road in 20 minutes. Great service.

Jennifer M. le

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I will be contacting customer service or corporate to discuss my dissatisfaction with your company, not the Meriden branch.

Jared W. le

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This location is a bit tight for larger vehicles. I wouldn't recommend this location if you are picking up/dropping off a trailer or a large truck. My dad and I had to load my car on the auto transport without help, which was fine. However, this was our first time doing this, and the U-Haul employees would not check to make sure everything was good to go.

gerald p. le

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???????

DAVID S. le

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Le client n'a pas laissé de commentaire.

Ronald S. le

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I did not receive a printable copy of the email receipt. Please make your system user friendly. Ron Stempien

marie z. le

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Le client n'a pas laissé de commentaire.

MIGUEL F. le

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Le client n'a pas laissé de commentaire.

Teaira B. le

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Employee gave me the wrong truck after explaining numerous times that I was going one-way out of state. I ended up having to drive the van all the way back to the store after use. I will never use this store again.

valerie L. le

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Customer service.Example:I went there on a Tues.to reserve a small U-Haul for Fri.evening into Sat.3pm.The manager was in a meeting so another manager was covering.There were several Trucks available but he said he could not guarantee I would get a truck even if I reserved it at that time and I would probably get a cargo van.I told him I wasn’t there to rent the cargo van and I want to reserve the U-Haul.He said the weekends are busy with people moving and they may need to save them for possible movers.Once again I told him I was there to reserve one while they still had them but he said he couldn’t “just in case”That made no sense whatsoever.Customers should be getting what asked/paid for.He was pretty difficult. I did get the U-Haul with the help of a very nice employee (Britni)who also thought it was absurd. Needless to say,U-Haul would not start after I reached my destination on Sat.Roadside assistance came through but I was not able to return truck until much later because of the delay.

Jose V. le

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Le client n'a pas laissé de commentaire.

Joseph S. le

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Le client n'a pas laissé de commentaire.

Kirtan B. le

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Le client n'a pas laissé de commentaire.

Marcelo M. le

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Good

brian m. le

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Le client n'a pas laissé de commentaire.

Youness B. le

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Le client n'a pas laissé de commentaire.

Kevin L. le

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Le client n'a pas laissé de commentaire.

elizabeth d. le

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The employees were so kind and helpful. My husband and I have a full on comic conversation bright and early before moving which put us in a good mood and made the stress of moving lower. The exeeded my expectations!!!

Allyn A. le

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Exceptional Customer Service and thorough explanation of contract terms and conditions!

JEN P. le

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Le client n'a pas laissé de commentaire.

Leigh S. le

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The truck that they had assigned had the check engine light on, and they immediately gave us another truck so we were on our way with no delays. Really appreciate their help!

toni r. le

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Le client n'a pas laissé de commentaire.

Cynthia S. le

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Le client n'a pas laissé de commentaire.

WAYNE B. le

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Very professional staff, friendly and knowledgeable, would recommend this location to anyone who appreciates good service.

John M. le

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I ordered through my phone. I was to pick up the truck through the App. It was painfully slow and the online chat help was useless. They never answered my questions.

Anthony C. le

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I was charge 73 dollars the estimate I was given was 42 i put more fuel then the van had i went over by 2 miles then the original 10 i was going to use it for the staff was friendly good people but your system is a rip off

Matthew G. le

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Nicest staff I've ever met!

Diann M. le

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Le client n'a pas laissé de commentaire.

Rosa D. le

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Le client n'a pas laissé de commentaire.

YOLANDA G. le

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Le client n'a pas laissé de commentaire.

Joe C. le

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Le client n'a pas laissé de commentaire.

sohaib k. le

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Le client n'a pas laissé de commentaire.

Sean K. le

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Le client n'a pas laissé de commentaire.

Adalberto D. le

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Le client n'a pas laissé de commentaire.

Art a. le

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Very polite staff - took care to make sure my needs were met. They received the wrong hitch, and we rescheduled for later on in the day - they drove to the facility to pick up the correct item.

Kenneth S. le

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When I arrived I was informed that I had to provide a name and phone number for a contact person. Mandatory (no rental otherwise, I was told). Not knowing this, I had not talked to anyone in advance. I was otherwise well prepared and did not appreciate this “surprise” requirement. It should be optional.

Dean S. le

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The cargo area was leaking from the minute we picked the truck up. It rained all day long. My belongings were damaged. I took pictures and videos of the leakage and the damaged goods. I presented them to Uhaul manager when the truck was returned. They told me that I caused the damage to the truck and that I have to pay $452.51 to fix it. I told them I did not cause any damage to their vehicle I never hit anything or bumped into anything. The manager repeated over and over the truck was damaged on your account and you need to pay for the damage. I repeatedly told her I did not damage your truck it was leaking from the minute I picked it up. She told me if I had called her immediately and told her of the leakage they would have given me another truck. I told them I was on a time constraint I didn't have time to bring the truck back to get another truck. She again repeated the truck was damaged it's on your account you have to pay for the damaged. I would never recommend doing business with U-Haul on East Main Street in Meriden. The truck was damaged when I picked it up they didn't know it was damaged so they pinned it on me.

JOSE M. le

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Le client n'a pas laissé de commentaire.

donna m. le

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Everything went well and Caz was very very Professional no problems

rasheon m. le

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Le client n'a pas laissé de commentaire.

David W. le

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Free food and drinks lol

Keith G. le

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Le client n'a pas laissé de commentaire.

Donald P. le

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More trailers please.

EDWARD S. le

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customer service inside the store was very good. But the customer service walking around the truck before it leaves the property is very poor. I was sent out with a truck with a bad transmission and had to return. Then send out with a different truck with the passenger mirror so very loose it had to be tightened. It would spin and not stay still. They did tighten the mirror. But That was the last truck that size so I still had to use it.

Kim N. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Le client n'a pas laissé de commentaire.

Gamalier P. le

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Le client n'a pas laissé de commentaire.

Angel C. le

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All was perfect . THE manager keishla was great helpful Generous personality. And the staff with her on Saturday the 6th also were very nice and helpful. Thank you kieshla for all you do ????

John L. le

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Get people in the center that care! They were rude, unprofessional, and snappy. The one that was perceived as the manager was particularly unfriendly. I’ll go to a further location for service rather than return here

Linda C. le

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Le client n'a pas laissé de commentaire.

Betty W. le

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Le client n'a pas laissé de commentaire.

Eusenio C. le

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Customer service was exceptional! Quick and convienent !!! Great and easy experience.

Elisha B. le

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I booked my truck two months in advance; then I got a call three days before my pick up talking me they could not give me the truck I rented on the weekend for 24 hours..... I believe this was awful customer service they had plenty of opportunity to realized that I rented the truck for 24 hours on a week d to reschedule or call me to explain the ‘ mistKe’. With my protest I was able to keep my truck size and rental times but it was very aggravating and stressful. The change oil light was on when I got the truck and the box smelled like gear oil. I will never go to this location for a rental again and would not suggest it to anyone!

Mohammed B. le

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Le client n'a pas laissé de commentaire.

jorge r. le

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Have like a package for person who wants to rent for more than a day and also some refund if you return the truck before...

Michelle R. le

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The gentlemen at the front desk was quick and helpful, answered all of my questions and was professional and friendly.

Katie T. le

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I was charged twice for the same rental. No one had any reasons as to why. Poor customer service

jessica a. le

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Le client n'a pas laissé de commentaire.

BRIAN S. le

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I’m Always a Satisfied Customer...Superb service on phone or direct in person at Meriden East Main location.

luis t. le

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Keishla did an awesome job. Her and her staff were on the money!