Customer Reviews for U-Haul of Middletown

4 272 évaluations

1014 State Rte 35   Middletown, NJ 07748
(Located between New Monmouth Rd and Kings Hwy)

(732) 671-1102

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(732) 671-1102

1014 State Rte 35
Middletown, NJ 07748
(Located between New Monmouth Rd and Kings Hwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCYCHESBRO R. 
Évaluation :
5

Excellent service

VICTOR B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PHILIP L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
5

All went well and the guys were professional, capable and friendly. Great help.

CHRISTOPH D. 
Évaluation :
5

Rick star customer service!

MANNY M. 
Évaluation :
5

The two guys in the yard who met me and completed the pick up, and later the drop off, were excellent! They made it easy. They knew exactly what they were doing. It was a pleasure! I was there on Sunday, October 17th.

ARTHUR T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP R. 
Évaluation :
5

Employees were professional & knew their job well. Le service a été excellent. I recommend highly

GEORGE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYCE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD A. 
Évaluation :
5

Love this location! Very reliable and so helpful.

Jillian W. 
Évaluation :
5

Fix the brake lights and rear turn signals on 17' truck EL1250C. They were non-existent most of the day. Otherwise, all good...

CHRISTOPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
5

The customer service at the Middletown location is always exceptional. The trucks and vans are also consistently clean and in good shape

CRAIG K. 
Évaluation :
5

Nothing needed to improve. Drop off was easy and painless.

Gary S. 
Évaluation :
5

The Middletown Uhaul location installed a tow hitch on my Santa Fe Sport today. Jason installed it in less than the estimated time and under their original estimate. He also advised me of the extensive Uhaul warrantee that comes with their installation. I will use Uhaul again in the future.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL A. 
Évaluation :
3

I'm still waiting for my receipt. I went less than 15 MI gastavan up and it took 7 $in gas it could not have been completely filled when I got it that needs to be confirmed

RICHARD R. 
Évaluation :
5

Brian and Missy were very helpful.

STEPHEN B. 
Évaluation :
5

Kyle, Jason, and Cody are an A-team of stellar service. Not one thing could be better.

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
4

Staff was knowledgeable and very capable. It was a positive experience.

ALAN M. 
Évaluation :
5

Kyle, the new manager was outstanding!! Extremely thoughtful and consultative. Was extremely helpful in helping with the best decision between adding a hitch to my car and renting a truck or cargo van a couple more times. When I forgot my e-pass sensor, he called me and brought it out to me when I came back. Stellar customer service and consultative selling!

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE S. 
Évaluation :
5

Everything went very well no problems, fast and professional, have another rental in two weeks.

PHILIP R. 
Évaluation :
5

Excellent customer service and they had exactly what i needed for the job i had to do.

RANDOLPH F. 
Évaluation :
1

Truck stalled out 4 times on me. Transmission light and check engine light came on 25 minutes into my rental. I call them in the am after I returned it the night before the call to tell them the truck has problems!! What do they do charge me another 66 $dollars. What a joke. Horrible job!!! 3 days I'm still waiting fir a manager to call me as I was told someone would call me. Never again. All people are looking to do is maximize what that can charge people these days fir no reason at all. The try b was stalling that's why I didn't get the lousy 3 halons of gas. And yes the Miles where up cause your truck was stalling so I didn't want to take the highway geez. Aweful job.

JOHNNY A. 
Évaluation :
5

Everything was great your help was very professional

FRANCIS R. 
Évaluation :
5

Very professional employees, they made the check in and drop off prcedovery easy and efficient. Would recommend them to anyone

Craig K. 
Évaluation :
5

Cody is always very helpful 👍

WILLIAM S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
2

Long story u can contact me if you would like 6463022674

ARTURO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hai-Ping W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
5

The Associate that handled my transaction at both the pick up and drop off was very courteous, informative and thorough.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
3

This was an awful experience. The employee that I dealt with was not only rude, but obviously incompetent. He first assumed who I was and rang me up for someone else's rental, then proceeded with an attitude after I corrected him. Meanwhile, I was trying to give him my reservation number and he raised his voice and said he was trying to look it up. Then he refunded me for that charge and got the correct one pulled up and I paid and received the truck I rented. After about 10/15 min I received a notification from my bank that they then charged me an additional 217 $! When I called I waited on hold for at least 40 min to then be told they couldn't reach anyone at the location but they did see that they had made yet another mistake and charged me for someone else's rental. It would take 5/7 business days in order to get my money back. Somehow this needs to be rectified. I still don't have my money nor was I offered any form of compensation. I'm furious and I guarantee I will never use this location again.

Sonia R. 
Évaluation :
5

Great caring people!

HERBERT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tod M. 
Évaluation :
3

I returned the vehicle at around 930pm. I received two phone calls at around 830 in the morning asking where the truck is. Maybe check the lot before you start calling people making accusations that truck wasn't returned

VINCENT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christos O. 
Évaluation :
3

Return app not working on ios (safari) followed all instructions in help, but location services did not work. Had to use chrome on ios to return trailer.

Kevin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN D. 
Évaluation :
5

The guys had excellent customer service.

DARLENE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
5

Fast friendly efficient great location great staff

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

No improvement needed. Everything was ready for me when I showed up. A thorough explanation on how to use the trailer was given to me and off I went. Thank you for such a great experience.

Russell S. 
Évaluation :
5

Lifetime customer as long as I am local. Top of the line customer service. Best in the moving business. Can't say enough about them as a whole.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

Mike and Charlie were a big help in getting a trailer reserved and attached to my vehicle. Je les recommande fortement. 

ERICH R. 
Évaluation :
1

Black mold growing at the rear of the unit. Mold all over our furniture, clothing, photographs...everywhere When I mentioned this to the guy at the office, he simply asked me unit number then handed me a piece of paper and then went back to playing video games....Priceless customer service

Roland E. 
Évaluation :
5

The young African American gentleman was amazing. Very attentive, consultative, and professional.

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY M. 
Évaluation :
5

This was a problem/issue-free rental. All worked well.

KEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

very smooth process, questions answered, polite and helpful employees

JAMES D. 
Évaluation :
3

Very unhappy with overall service. Had a blow out on tire of cargo van I rented. Was left in a very dangerous on side of bridge with cars racing by us. It was a terrifying experience. Took over a half an hour and several phone calls to actually get to speak to someone regarding roadside assistance. Was struck with no help in site for well over an hour . Finally had to slowly drive over the bridge and to a truck stop to have the tire changed. Never heard a single apology . Absolutely terrible. Would not use this service again. Very unsafe.

DANIEL C. 
Évaluation :
5

Wonderful service from Mike and Charlie. Have rented from here at least 5 times in the past few months and all equipment has worked, been clean, and the service has been wonderful.

KELLY M. 
Évaluation :
5

We wanted to extend for a day and called the number to do so. The guy that took our call was extremely rude and told us we couldn't because there were no trucks. Short of cursing he could not have more obnoxious. We drove 10 miles back to the branch where we were told we could have extended via a call and did not have to drive in. After explaining they said exactly the same thing had happened the previous night with another customer. He took all the detail and told us we would get a call from corporate. In short Branch was great your corporate sucks

Marcus F. 
Évaluation :
5

The customer service reps were excellent! I thank then for their courteous and thoughtful service.

PETER S. 
Évaluation :
5

ADD FEW FREE MILAGE FROM PICK UP LOCATION TO RENTEL HOME IN BETWEEN SOME of you location are few mileage away thank you

SHAILESHKUMAR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRISCILLA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Everything went smooth employees were very professional thank you. I'll be back

ROBERT C. 
Évaluation :
5

The gentleman on the desk when I arrived (heavy set, beard, brown hair) was OUTSTANDING! I dont remember his name but he was everything U-Haul wants in a front line person! Professional, polite, courteous, accurate. Can not say enough good things about him. When I returned the vehicle the service was again excellent!

THOMAS G. 
Évaluation :
5

The staff was very courteous and helpful.

AGOSTINHO P. 
Évaluation :
5

Staff was friendly and very helpful. couldn't have been happier with our experience

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA N. 
Évaluation :
5

It seems cruise control is disabled in the rental vans. That is a big disappointment when covering 750 miles on the highway. That fact should be disclosed more conspicuously and transparently at time of rental.

PETER G. 
Évaluation :
5

staff was friendly and very helpful

ANDREW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Great service!!

THEODORE P. 
Évaluation :
5

I really don't know the person I dealt with were very pleasant and help me in every way I found everything everything to be efficient and pleasant best part of my day

VAUGHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELLO B. 
Évaluation :
5

Extremely friendly, understanding and went out of their way to make sure i has everything i needed. Definitely recommend this location

SAVINO J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE K. 
Évaluation :
5

Excellent customer service by Jason and the location manager who goes above and beyond. Would definitely rent from this location. Je la recommande fortement.

SHARON N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda B. 
Évaluation :
5

Everyone I came in contact with was awesome!! Friendly, professional, knowledgeable and polite!! It was a pleasure doing business with your company!! Your customer service reps are the BEST ❤️

BRIGIDMARY F. 
Évaluation :
5

I have had two phenomenal experiences here in the last year. The entire staff is extremely helpful, friendly, personable and efficient. I will recommend the middletown location time and time again.

Nakissa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Did not realize the van had auto lock and accidentally got locked out with the keys in it. Logged onto haul.comhelp, filed a request for help. In no time a mechanic was to me and opened the door. AMAZING service. Thank you U-Haul !

CRAIG K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH G. 
Non les évaluations ont été soumises pour cet établissement.

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