Customer Reviews for U-Haul of Middletown

4 726 évaluations

1014 State Rte 35   Middletown, NJ 07748
(Located between New Monmouth Rd and Kings Hwy)

(732) 671-1102

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(732) 671-1102

1014 State Rte 35
Middletown, NJ 07748
(Located between New Monmouth Rd and Kings Hwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Moe S. 
Évaluation :
5

Very professional staff. They are efficient and answer all the questions

Craig K. 
Évaluation :
5

The Best Place

Jerry D. 
Évaluation :
5

This is the best U Haul i have ever used Great people High respect for the customer

Jerry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ciara L. 
Évaluation :
5

Very efficient & friendly

ROBERT R. 
Évaluation :
5

This is the BEST U HAUL LOCATION IN MONMOUTH COUNTY!!!

Maggie M. 
Évaluation :
1

Contacted this location several times. Tony Aqulino is using my email. He is renting equipment using false information.

TONY A. 
Évaluation :
5

Great staff, great prices

Peter C. 
Évaluation :
4

Check equipment

Francis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adrienne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Excellent costumer service and clean neat equipment.

Loftus Marc S. 
Évaluation :
5

Very well run

Armand C. 
Évaluation :
2

I dealt with Benjamin today and I had an issue yet he was less than pleasant. He was the same with a customer ahead of me that was older and it's as if his questions were a bother. The manager is the worst of all the staff there. The way this location speaks to people should be monitored. They need proper training on customer service. They do have one excellent guy there but unfortunately I didn't get him today. We use uhaul often and dread dealing with them.

Christopher F. 
Évaluation :
5

service A+++ took time to explain contract/billing info. this location will be recomended Excellent !

Rick F. 
Évaluation :
5

Customer service was excellent & a simple process

Joseph C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon G. 
Évaluation :
5

Great place to do business with

ROBERT R. 
Évaluation :
5

Everything was perfect.

Patricia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis J. 
Évaluation :
5

I want to share that the young man who helped me was really great at multi tasking. He was alone and there was a big line but he did not buckle under pressure and was utilizing 2 devices to do multiple check ins at the same time. I him was very happy with his service. I was in at 7:15am on Saturday and out by 7:30am

RICHELLE B. 
Évaluation :
5

Keep the vehicle windows clean

MICHAEL M. 
Évaluation :
5

best place to rent very fast service no waiting

JERRY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca D. 
Évaluation :
3

Gentleman working the desk was grumpy, no eye contact, and had a terrible attitude for no reason at all.

Adam C. 
Évaluation :
5

Overall positive experience…..Associate was helpful and professional on first day to schedule rental and likewise on day of pickup and return. We've used this location previously for “moving concerns” and have always been satisfied.

Dennis B. 
Évaluation :
5

The Middletown location was fantastic. Benjamin was my sales associate who was extremely professional making for a seamless rental process.

Peter J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

The service agent was very professional and good. He was pretty overwhelmed with customers but kept his composure and was polite to all. We had a brand new pick up with very few miles on it. Good experience.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha K. 
Évaluation :
5

The transaction was hassle free, the people who worked there were professional and the equipment was well maintained. Would definitely use them again.

erick M. 
Évaluation :
5

Very professional and prompt

Thomas G. 
Évaluation :
4

Everybody was exceptionally helpful,in spite of a balky computer system ,no printer was available for the receipt.The ignition on the truck appeared to have a faulty ignition switch. The key needed to be jiggled a few times in different directions to connect,but the service people were all good workers and we got the job done.

Robert W. 
Évaluation :
5

Sales Rep that day was very professional. As someone that works in the hospitality service, I was very impressed with his ability to accommodate several individuals prior to assisting me with my needs. Great Job!

James M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael I. 
Évaluation :
5

absolutely nothing, not exaggerating customer service was great, equiptment was clean. Definitely will be back if I need anything. Merci

Carlos M. 
Évaluation :
4

Staffing could improve in terms of customer service training/quality as well as quantity/availability of staff. Merci.

Mike C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

patti T. 
Évaluation :
5

Everything was OK. And I would tell my friendvthat nead a truck too rent. Too see uhaul

Dennis L. 
Évaluation :
5

Friendly help, truck was spotless!

Christopher F. 
Évaluation :
5

everything went smooth.

santiago H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

Brian was a great help and very patient with everything

FRANK B. 
Évaluation :
5

One of the two chains on the rear gate was missing a carabiner and was disconnected. The other chain was attached, but the carabiner was bent and it will fail at some point. This location has very friendly helpful workers and it is the fourth time I have rented here without a hitch!! (sorry, thats a Dad joke, LOL!)

BEN W. 
Évaluation :
5

Excellent service as usual.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terence L. 
Évaluation :
5

Excellent quick drop off Ben was extremely helpful and polite

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph J. 
Évaluation :
2

I reserved a 15' truck and 1 hour before the pickup, the pickup location was changed and it was impossible for me to get here. Instead I had a 10' truck very dirty, the exterior was covered with sap and the sun visor was hanging in the middle of the windshield, blocking the vision. Being forced swapping truck, I waisted my day doing 3 trips instead of one. It cost me a lot of time and money. Not sure I will continue to work with U-Haul.

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
4

Gas tank was not the level they said it was I was set overcharged

James M. 
Évaluation :
5

My rental was handled by the manager both on pick up and drop off. If I spent 10 minutes picking up and 5 minutes dropping off, I am being generous. Super professional and super fast. TYVM. Joe Loftus

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brielle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominick T. 
Évaluation :
3

No ball for the hitch, we were able to supply our own. Excessive fuel surcharge

michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard W. 
Évaluation :
5

always great at this location

JERRY D. 
Évaluation :
5

Very friendly & efficient

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk S. 
Évaluation :
3

I went 16 miles over the allotted distance and had to pay $1 per mile plus tax. This location is approximately that distance greater than a dozen local to my home in Freehold. Plus I had to drive my car about 40 miles round trip.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nigel C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alfonso P. 
Évaluation :
5

Truck was a little beat up driver side arm rest was broken and sun visor was broken … and not be able to drop off after hours a hassle

Joseph C. 
Évaluation :
2

I was charged $175 for a $29 rental. It was 20 miles max between Middletown And Red Bank and Eatontown. All those fees!!!!'

Arthur J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron C. 
Évaluation :
3

Well I reserved a 10 foot truck because I am local and I had to go grabA couch that I had purchased I got to the site they didn't have any 10 foot stair they relocated it to old bridge which is about 35 minutes out of my way I would've had to pay more in mileage the truck I rented was 1995 I wound up paying 2995 for a truck size that I did not need ridiculous

Jennifer R. 
Évaluation :
5

Always the best at that location

JERRY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

The employee was knowledgeable and very helpful. He helped my arrange for early pick up.

Tracy R. 
Évaluation :
5

Le service a été excellent. They knew there stuff, will go nowhere else.

THOMAS E. 
Évaluation :
5

Everything about our rental experience was positive. The staff was extremely helpful and it was a seamless process. The only complaint I have is with your roadside assistance. The keys got locked in the truck. I contacted roadside assistance on the website and put in a request. I got the message that the request went through. However, there was no text message received until 3 hours later. Theses days, even Door Dash acknowledges the beginning of the process with a text. We had no idea if anyone was going to contact us. We ended up calling someone else and paying over $100 because our roadside assistance can't provide service on the NJ Turnpike. . If we had waited for the company that Uhaul was going to send, the entire process would have been over 4 hours from start to finish. Roadside assistance is included in the rental, you really need to provide reliable service.

Edward D. 
Évaluation :
3

Location said trailer returns were NOT accepted after closing-No overnight drop off. Stated it was too much of a hassle.. Bring overnight drop off back!!!

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaclyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD G. 
Évaluation :
4

I had updated information on my U-Haul dashboard and those changes were not reflected once I arrived at the location.

Bailey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Very helpful loading up my trailer. Clear instructions. Great experience overall

Eric B. 
Évaluation :
5

The $40 credit card fee is ridiculously exorbitant..

Ed H. 
Évaluation :
5

Have more staff. There was one person at the counter. He was doing a great job but it was the end of the month and alot of people were waiting for trucks

Michael Liskowit M. 
Évaluation :
1

The absolute worst… Booked a truck at one location… I was sent to another 13 miles away. Equal 26. Extra miles= $26.00. and I wasn't notified prior to arriving at original location. Lost time. I was paying movers waiting at my storage unit for 1 hour. = loss off $150. Does U-Haul. Let see if I at the very least get credit for the extra miles? BUT I WILL SAY OVERALL EXPERIENCE. TERRIBLE

ANDREW B. 
Évaluation :
5

The workers were really good, patient and professional

Michael G. 
Évaluation :
5

General manager was amazing! He made the process easy and was very accommodating!

Jahmar E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles L. 
Évaluation :
5

You guys are great!! My only issues is being able to reach you directly at the Middletown location. Most of my calls Would end up at the call center. Other than that all the guys are great. Merci

CARLOS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bienvenido Q. 
Évaluation :
5

Brian was excellent friendly and through

Debbie V. 
Évaluation :
4

Driving in the city is a bit noisy, but it's ok

Thai L. 
Évaluation :
5

All the people we dealt with were very helpful and friendly. Would come back anytime I need to move something again.

bruce C. 
Évaluation :
5

The Manager in Middletown is amazing. He and his staff are extremely helpful.

Randolph S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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