Évaluations des clients U-Haul of Monroeville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Monroeville

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SARAH C. le

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Everyone is so nice there. Very kind and efficient employees.

Jeff G. le

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Le client n'a pas laissé de commentaire.

Charles T. le

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Le client n'a pas laissé de commentaire.

Matthew S. le

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rented a trailer that did not fit my vehicle.

Roy J. le

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Very friendly and efficient personnel both at pick up and return. A+++++

Benjamin H. le

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The computers were slow but the gentlemen working the counter was wonderful.

Daniel C. le

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Utmost appreciation for the service from Donald this morning. He provided us with great conversation and made our experience enjoyable. The top tier service makes me excited for my next transaction with U-Haul!

Steven K. le

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Le client n'a pas laissé de commentaire.

Elizabeth J. le

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Le client n'a pas laissé de commentaire.

Mary A. le

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Hire more help. Donald is a gem. Don't lose him. He was a pleasure to deal with and never once groused about having to run around like a chicken with his head cut off. He successfully handled several customers at one time. I had the pleasure of observing him handle an irate customer. He charmed him and resolved the situation quickly. The man left with a smile. Well done, sir.

jeffery C. le

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From start to finish to process was painless. Everything explained perfectly and the help getting set up was very knowledgeable. William Moody was inviting to the store and very friendly. I will be back.

David D. le

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Le client n'a pas laissé de commentaire.

Steven M. le

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Le client n'a pas laissé de commentaire.

Geoffrey S. le

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Donald is a great location leader and always goes out of his way for us as regular U-Haul customers. This location makes it easy and desirable to do business with U-Haul!! Thank you

Gary M. le

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I declined the extra insurance coverage but it still showed up on my bill. Good thing I doubled checked the emailed receipt. If the Point Of Sale terminal is not working, verify your bill, there may be extra charges you verbally declined.

Robert H. le

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This was the worst experience I’ve ever had at Uhaul. I reserved a trailer online did online check on to make the pickup faster and had to go through the entire check in process again. Why did I waste my time doing it online if I was going to do it all again. Nothing was ready. I also booked a dolly and furniture pass which were forgotten so when I drive 40 minutes away to my destination where I needed them I didn’t have them. I called this location and Will told me he was sorry It was his fault but I could come back and get them. Are you kidding me. When I asked him if there was another Uhaul I could pick them up from he told me I could google it. This was the worst customer service I’ve ever had. I was so angry. I had to go to Home Depot and purchase a dolly and furniture pads for over $80 when it should have been $15. When I returned the trailer I was asked to back it into a very tight spot which I did and was offered no discount or anything. The absolute worst rental ever. I will be reporting this to the BBB and any online reviews that I can do to warn people from renting from Uhaul.

Gerard B. le

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Le client n'a pas laissé de commentaire.

Donald K. le

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They Quote me one price then change to other price was not pleased

Brandon M. le

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Le client n'a pas laissé de commentaire.

William C. le

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Le client n'a pas laissé de commentaire.

Ann C. le

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I am upset that noone verbally told me that i would be charged a 21.40 fee for returning at might rather then waiting until the morning. I contacted customer service which was basically a waste of time. I think this is something that the sales person should tell people when picking up the truck. Had i have known i would have brought it in the am and not been charged 21.40

Luke S. le

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Get rid of the online rent/return process. Needless waste of time occurred because the internet wasn’t fully functional in the beginning, and The process for return wasn’t completed by me at all because the website was malfunctioning. Made it very frustrating and almost cost me extra. Wasn’t pleased at all. Other than that it was great.

Brady J. le

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Le client n'a pas laissé de commentaire.

Cristina F. le

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I went to get the truck but the store was closed. Had to call and stand in the cold for a long time. They transferred me to a different location, was not even given a discount and was charged TWICE!

MARK D D. le

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NA

Joshua C. le

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Don was great there was a mix up with the truck and he made sure we got what we needed with no issues

Warren M. le

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Reps were professional, courteous and helpful.If I need your products again in the future, this is the location, is surely the one I will use.

Raymond W. le

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Le client n'a pas laissé de commentaire.

tammy V. le

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The trailer was not cleaned. The trailer had broken glass in it. The staff offered to clean out the trailer, however we were on a tight time table and had to leave immediately. I returned the trailer in the same condition and don't know if the glass ever got cleaned out.

John B. le

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Le client n'a pas laissé de commentaire.

Walter H. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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The Representative was very professional and pleasant to deal with.

Taylor D. le

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Donald is great!!!!

Lauren R. le

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Le client n'a pas laissé de commentaire.

David R. le

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The customer service was some of the best I have experienced, Thank you for making moving enjoyable.

Argie L. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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The night man was supposed to be open until 8. He was in there at 7:45 but lights out and locked up just sitting at the desk. Would not come help. Had great experience in the morning though.

George L. le

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I tried to return my truck using the app and it would not accept my location and I was charged $20

Nicole S. le

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Donald, the manager, helped us with our rental and he was fabulous! He was able to answer all of our questions and concerns and had a great attitude. We will definitely recommend this location to anyone in need of a moving solution and be back in the future!

Raymond J. le

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The equipment and crew at the Monroeville site are real good and a pleasure to deal with. Good experience all around.

Mark C. le

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Customer service provided was phenomenal. Couldn't be happier with the rental. I will definitely recommend to friends and family l.

Robert K. le

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Customer service associate was unprofessional and treated us as an inconvenience at both pickup and drop off. Said he couldn't even go to the bathroom because we kept showing up one after another, instead of greeting us saying he would be right with us.

Michael M. le

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Overall experience very poor awaiting management call back

Louis F. le

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Le client n'a pas laissé de commentaire.

John W. le

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Le client n'a pas laissé de commentaire.

Mary D. le

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Nothing

Katelyn K. le

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Le client n'a pas laissé de commentaire.

Donald S. le

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Le client n'a pas laissé de commentaire.

Joanne B. le

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I originally wanted to pick up the truck close to my home to facilitate a smooth move. The day before, I received a notice that I had to pick the truck up in another location that was 40 minutes from my home. I went to that location, which was a car wash. No one was there so I could not get the truck. I called the toll-free number and was redirected to the Monroeville location, which was also 40 minutes from my house. While your staff at the location was EXCEPTIONAL (very nice and friendly, even helping to calm me down), the entire switcharoo and utter failure to consider I was moving 4 hours away reflects poorly on your customer service. I will never rent a vehicle from U-Haul again.

Laura W. le

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U-Haul of Monroeville saved my life! This is the second rental of the day. The first rental through Nelson Transmission of McKeesport was a disaster. The gentleman there didn't have a truck for me as ordered but didn't bother to call, email or text to let me know. Monroeville gave me a super clean truck, super great deal, and wonderful customer service . The gentleman at the counter was outstanding. I'll drive there for my future needs. Thank you, Sir, for making it a wonderful experience.

Dawna T. le

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Le client n'a pas laissé de commentaire.

Nathan B. le

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I did not like the limited visibility provided by the rear-view mirror due to the metal links in the back of the 9 foot van.

Barbara S. le

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Donald @ Monroeville U-Haul and Tiffany @ West Oak Lane U-Haul were 11/10 amazing: efficient, knowledgeable, & competent at solving issues ranging from weather delays to coordinating move-in dates (unlike central scheduling and another location). It was stressful not to have a guaranteed vehicle pick-up location until the day before the move because we were on a tight schedule in bad weather.

Diane A. le

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Nothing very positive experience. Staff was excellent

Michael B. le

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Le client n'a pas laissé de commentaire.

beth S. le

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The rep that set up the vehicle was excellent and handled multiple people with little help. He should get a raise!

William L. le

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Le client n'a pas laissé de commentaire.

Christine J. le

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A

Brenda P. le

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The truck needs a front in alignment it was basically holding the wheel crooked the drive it

Raymond J. le

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The Monroeville site is excellent! The trucks have always been clean and well maintained, never a problem.. The Staff is awesome. Totally capable and very friendly. I am certain I will be a return customer. Ray

George C. le

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Our Service Guy Will was very polite and professional !

Andrea K. le

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Le client n'a pas laissé de commentaire.

David P. le

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very helpful and friendly people. I needed a last minute rental and they came through for me.

Jennifer M. le

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I cannot think of anything that needs changed! The people are always very helpful and friendly. I never had to wait more than 10 minutes.

Robbin M. le

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Nothing Very satisfied, from walking in, to returning truck. Outstanding customer service. Thanks, I'll be using this location more often.

Gilson M. le

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Le client n'a pas laissé de commentaire.

Linda P. le

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I had the pleasure of working with William and Don at Monroeville location. Customer experience was incredible that I rented twice. The equipment was in order and very clean but it was their great personalities that made the difference! Greatly appreciate making my move as simple as possible!!!!!

molly H. le

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Le client n'a pas laissé de commentaire.

Andrew N. le

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Le client n'a pas laissé de commentaire.

Peter T. le

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Le client n'a pas laissé de commentaire.

Kevin B. le

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Le client n'a pas laissé de commentaire.

Toni W. le

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Will was great! Very pleasant and efficient! There were quite a few people when I got there but there wasn't a long wait.

Allen S. le

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Le client n'a pas laissé de commentaire.

Bryan P. le

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Extremely friendly service as always. I’ve used this location many times and have always had a good experience

James L. le

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Le client n'a pas laissé de commentaire.

William R. le

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The computers and handheld computers are terrible. They need upgraded. It made the whole ordeal of getting a trailer take almost an hour because they kept locking up and going ver slow. The associate was awesome and did his best.

Joseph S. le

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The gentleman working at the counter was very helpful and friendly.

Gilson M. le

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Keep doing what you’re doing.

Louis G. le

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Le client n'a pas laissé de commentaire.

amri G. le

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Le client n'a pas laissé de commentaire.

Timothy S. le

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Donald’s customer service was very helpful and we really appreciated that he took the time to go over a lot details/ accommodated during our move.

Chad F. le

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Le client n'a pas laissé de commentaire.

Elizabeth J. le

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Le client n'a pas laissé de commentaire.

frank R. le

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The workers were excellent they were kind and friendly and I would definitely recommend them to everyone

Andrew J. le

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Great customer service!! Very friendly and quick!

Moriah L. le

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Donald is awesome!

James I. le

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Le client n'a pas laissé de commentaire.

Stephen C. le

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I've used this uhaul location several times and have never had an issue.

Ronald L. le

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Everyone was very friendly and helpful with the whole experience. My thanks to everyone involved with my move.

Andrew S. le

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Le client n'a pas laissé de commentaire.

JEFFREY C. le

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Le client n'a pas laissé de commentaire.

Courtney D. le

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The worker was very nice, very understanding, willing to work with my time need. Great worker!

Dean M. le

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Le client n'a pas laissé de commentaire.

Justin O. le

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The new policy to require renters to complete an online checkin when returning vehicles to avoid a $20 “service fee” is absolutely ridiculous and a ploy to increase profits. The uhaul agent still has to confirm details and check damage. Hence, there is no reason a renter should be tasked with making sure they log onto your website and enter in details that an agent can quickly do. I will be taking my business elsewhere.

Joshua L. le

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The manager, Joe, made empty promises to get us to come in. There was no price matching conducted as stated on your website. They took advantage of us not being able to get a truck at half the price. Never again Uhaul.

Richard W. le

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Le client n'a pas laissé de commentaire.

Mark L. le

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High quality people and equipment.

Tamika S. le

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Le client n'a pas laissé de commentaire.

Aaron B. le

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Le client n'a pas laissé de commentaire.

Joseph P. le

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Le client n'a pas laissé de commentaire.

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