Customer Reviews for U-Haul of Monroeville

2 849 évaluations

4911 William Penn Hwy   Monroeville, PA 15146
(Located on Rte 22 East of the I-76 and I-376 intersection)

(724) 325-2600

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(724) 325-2600

4911 William Penn Hwy
Monroeville, PA 15146
(Located on Rte 22 East of the I-76 and I-376 intersection)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

They were more than helpful, and explain exactly why my bill was what it was being said they were even surprised how much my bill was, and yes, I would definitely recommend this U-Haul to anyone

TINA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul H. 
Évaluation :
5

😀😁😉 Perfect!

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Quick pick up and return, no waiting! Knowledgeable employees.

Peter K. 
Évaluation :
5

Very efficient courteous and accommodating!

Stephanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter W. 
Évaluation :
5

Helpful, fast, and professional. Bryan at the Monroeville location answered my questions via phone regarding motorcycle trailer availability before arriving. After arriving he quickly got me setup with a truck and trailer. Bryan was very professional and helpful. Highly recommend for uhaul needs.

MICHAEL S. 
Évaluation :
5

Excellent experience! Dave handled my reservation. Very friendly and helpful. Took Dave's advice and happy with the reservation! Je les recommande fortement. 

Vivian K. 
Évaluation :
5

Friendly accommodating staff. Fast and easy process. Very fair on charges of truck

Joseph S. 
Évaluation :
5

Very friendly service. Extremely helpful. The van I rented was clean and we'll maintained. The facility looked very clean and organized. The drop off went as smooth as possible. For me it was a very pleasant experience.

Gerald F. 
Évaluation :
5

Absolutely nothing. This hitch install was done on very short notice, the installer went above and beyond.

LAWRENCE R. 
Évaluation :
5

Rien

sandra K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

blair M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Brian helped me thru the process with ease! Really friendly service! Will def come back to that location just because of the excellent service! Give that man a raise!

Nicholas I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheliey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda F. 
Évaluation :
5

I drive out of my way for this location. Always the best experience.

Lawrence B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl H. 
Évaluation :
5

David, the manager, is an asset to the company. Very helpful, very friendly, and an overall great company representative

Dennis T. 
Évaluation :
5

great customer service

Ray M. 
Évaluation :
5

The representative was excellent. He was courteous, he had the vehicle ready to go. It was very clean with all the requested things like appliance dollies etc. Everything was great.

Vernon W. 
Évaluation :
5

Service was excellent!

Jaime M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen T. 
Évaluation :
3

Customer service was great but the truck itself had issues. I could not use the seatbelt as it would get stuck in the lock and I was afraid I was going to get stuck in it. The transmission was slipping in it. The steering was terrible. When I picked it up it was on low fuel and had to get gas right away. The truck had over 150k miles on it. I think it's time to trade some of your equipment in for new stuff.

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

goerge B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam H. 
Évaluation :
5

Nothing. The two guys were great and friendly.

Ryan J. 
Évaluation :
5

Excellent service! Craig handled my reservation. Very helpful and friendly. Clean vehicle. If you can plan ahead, make online reservation then complete online check in. Pick up is easy.

Vivian K. 
Évaluation :
5

Bien

Thomas H. 
Évaluation :
5

Very pleased with rental transaction.

Luke T. 
Évaluation :
5

Service and assistance was fabulous. I have been using this location for almost 20 years.

FREDRICK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry T. 
Évaluation :
1

The $19 fee is a little deceiving.

Rubin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily D. 
Évaluation :
5

everything worked out great, all your employee were very kind and helpful.I would highly recommend your services to all my friends and family. Thank you Greg

greg M. 
Évaluation :
5

I am very happy. The staff was professional and courteous.

dominic P. 
Évaluation :
5

The staff was friendly, helpful and accommodating.

Jacquelyn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benny J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
1

i need to talk to customer service

Cierra T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry H. 
Évaluation :
5

David was very polite energetically and answered all her questions really made the processes easy He suggested the forearm forklifts for us and they worked very well

loray G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob M. 
Évaluation :
5

Very friendly and helpful staff. Dave and Jen quickly handled my reservation. Thank you! Nice clean van. If you can make plans ahead, make online reservation and complete the check in to secure your reservation.

Vivian K. 
Évaluation :
2

The manager at the u haul company, was swearing in front of customers. Had to drive the truck back to Murrysville, instead of leaving in Coraopolis,PA. Cost me more money. Will use Enterprise next time! Also, charged me for the doley that I did not use, seal was not broken!

DEBORAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex S. 
Évaluation :
5

Staff was very friendly and courteous

Richard B. 
Évaluation :
5

Process was very easy. David was super helpfully and gave an explanation of steps taken to process drop off.

David A. 
Évaluation :
5

It was quick n easy!!

JAIME T. 
Évaluation :
5

Enclosed trailer was perfect for moving.

Barry G. 
Évaluation :
3

A little expensive

Gian Luca P. 
Évaluation :
5

Needs no improvement

MARY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony N. 
Évaluation :
5

Liked the truck, wish you had more Ford step vans

Keith B. 
Évaluation :
4

Vehicle has some issues that need fixed: had to slam driver's door to close - latch likely needs adjusted, has front brake vibration, radio intermittently would switch from FM to aux input by itself, and there likely is an intermittent charging system problem - voltage dropped to to approximately 12 volts four times during our trip. Would randomly revert back to over 14 volts (normal voltage).

Thomas T. 
Évaluation :
5

The women who I checked in with was efficient, it would be good to tell the customer to check their text immediately for final information. The online check in process, leaves you hanging without saying complete or taking payment information. It just says Dismiss in the upper right hand corner, which warns you the information won't be saved, but it was saved.

Spencer F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
2

Don't charge customers an after hour fee, especially when your technical solution to after hours check in does not work right. Why even have a fee, there is no extra work involved compared to showing up the next day for drop off.

Christopher M. 
Évaluation :
4

Was supposed to pick up latest rental at 8:30, employees didn't show until 9:15. It's unfortunate the world we live in these days.

AARON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo E. 
Évaluation :
3

I have been renting a pick up truck from this location a couple times recently. Once I showed up for my 7am pick up and the truck wasn't there, I had to leave. Twice I had to go online to fix my rental because the employee at the store Carl, was unable to do it correctly. Then yesterday, I was dropping off and confirming my rental for Thursday and Friday and this same employee said it was there in the system and it was reserved. I had an email confirmation and he couldn't figure it out so I just cancelled my reservation all together. I know they're short staffed but incompetence should not be tolerated.

Robert P. 
Évaluation :
4

I was very pleased with the convenience and service.. I didn't particularly like my drivers license being copied on another phone and not deleted. Just being cautious, and not sure who's phone took the picture. Otherwise My transaction was very smooth and efficient. Merci.

Jennifer B. 
Évaluation :
4

The only reason I'm rating them a 4 and not a 5 is that they changed my drop off location from the one I had originally selected in my reservation, and the one they selected didn't have after hours drop off. It caused us some frustration at the end of the day, but we found another location that was just about to close, and they advised us on what to do.

Beth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
3

We were 2 hours late and charged for another full day! Very upsetting and caused stress during our daughters college move in. We got trapped in the parking lot and could not get out. We used this location many times before and was never charged an extra day. Also had previous positive experience but after this trip we may find another place to rent. I was not happy with being charged double for 2 hours!. No one answered phone when we called several times also. 

James Z. 
Évaluation :
5

Professional, customer focused and diligent in treating the customer

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P. 
Évaluation :
5

Great staff! Kelly and Craig handled my reservation. Very friendly and helpful. Clean vehicle. If you can plan ahead, recommend online reservation and check in,

Vivian K. 
Évaluation :
5

Easy pickup, easy return. Great service.

Melissa T. 
Évaluation :
5

Everything went well! No issues or concerns! Good job!!

Robert G. 
Évaluation :
3

my only issue is that I was charged for pads and a dolly but there were neither in the truck .

Michael B. 
Évaluation :
5

Very nice answered questions and very fast

Jennifer R. 
Évaluation :
1

The clerk was rude and not helpful at all. The truck I reserved was not there and she was like oh well it's not my fault. We ended up renting a trailer and had to make several trips vs 1 and no compensation was offered. I even had to pay for a hitch to pull the trailer because they didn't have one I could use.

jackie S. 
Évaluation :
5

Owner and staff were very friendly! Will recommend, 10/10!

Larissa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK D. 
Évaluation :
5

The customer rep at the counter was very helpful and informative. I believe his name was Craig, and he was very thorough on explaining the hookup and safety of the trailer I rented. I would rent from this location again

Samuel S. 
Évaluation :
5

Dave was great.

Paula R. 
Évaluation :
5

The two associates in charge on Sunday were Great, and I really mean it. They were kind, personable, and very accommodating. The 10' Truck that I rented was, in deed, very clean....but the "Suspension" on the vehicle was So Bad that it was actually Dangerous to drive. Any time I hit even the smallest imperfection in the roadway, the entire truck felt like it was going to collapse. Besides the "loud bang" that accompanied every bump or roadway imperfection, I was most worried about how the truck shook and became a bit unstable. It also felt like the Axels could break at any time when you hit a bump or even a small pothole. I mentioned this when I returned to the location, and she said that she also knew of the issue, and has had it to the Maintenance Shop to get this repaired, but it kept coming back the same as when it went to the shop. Other than that, this was a very nice rental experience. David Nader

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Z. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page