Customer Reviews for U-Haul of Monroeville

2 759 évaluations

4911 William Penn Hwy   Monroeville, PA 15146
(Located on Rte 22 East of the I-76 and I-376 intersection)

(724) 325-2600

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(724) 325-2600

4911 William Penn Hwy
Monroeville, PA 15146
(Located on Rte 22 East of the I-76 and I-376 intersection)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Very nice answered questions and very fast

Jennifer R. 
Évaluation :
1

The clerk was rude and not helpful at all. The truck I reserved was not there and she was like oh well it's not my fault. We ended up renting a trailer and had to make several trips vs 1 and no compensation was offered. I even had to pay for a hitch to pull the trailer because they didn't have one I could use.

jackie S. 
Évaluation :
5

Owner and staff were very friendly! Will recommend, 10/10!

Larissa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK D. 
Évaluation :
5

The customer rep at the counter was very helpful and informative. I believe his name was Craig, and he was very thorough on explaining the hookup and safety of the trailer I rented. I would rent from this location again

Samuel S. 
Évaluation :
5

Dave was great.

Paula R. 
Évaluation :
5

The two associates in charge on Sunday were Great, and I really mean it. They were kind, personable, and very accommodating. The 10' Truck that I rented was, in deed, very clean....but the "Suspension" on the vehicle was So Bad that it was actually Dangerous to drive. Any time I hit even the smallest imperfection in the roadway, the entire truck felt like it was going to collapse. Besides the "loud bang" that accompanied every bump or roadway imperfection, I was most worried about how the truck shook and became a bit unstable. It also felt like the Axels could break at any time when you hit a bump or even a small pothole. I mentioned this when I returned to the location, and she said that she also knew of the issue, and has had it to the Maintenance Shop to get this repaired, but it kept coming back the same as when it went to the shop. Other than that, this was a very nice rental experience. David Nader

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Z. 
Évaluation :
5

Everything was great! Friendly staff and easy experience picking up and dropping off the truck!

Sara S. 
Évaluation :
4

Employees were very competent but the location appears to be understaffed..

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl Y. 
Évaluation :
5

Everyone was incredibly nice and helpful. Could not have asked for better service, which is always appreciated while moving.

Alexandra N. 
Évaluation :
5

The people at this location are great. Very friendly and helpful. When another customer did not return the truck that I was suppose to have "Craig" found me another truck to use. It was clean and everything on it worked well. Highly recommend this location for your rental needs.

Bernard T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan J. 
Évaluation :
5

Great customer service! Thanks to Craig who explained the value of online express check-in. If you can plan ahead, online reservation and express check-in are worthwhile!

Vivian K. 
Évaluation :
1

The van was fine. The pick up was fine. I barely used the van. I picked up a couch from a person's house and delivered it to my house. Upon check in, the lady said everything was fine except for a cleaning feel. I was stunned. I was the only passenger; I loaded one clean item and was an extremely light touch user. I think it's a scam and she would have said that if I hadn't used the van att all. I have a pending reservation for August and will cancel if if the fee is not removed. I was stunned.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM G. 
Évaluation :
5

Your mobile app is terrible. I tried to pick up the equipment via the mobile app only to discover that I needed somebody to vouch for me. This should be made plain, and I should be able to accomplish this, in advance of actually trying to pick up the equipment

Dale W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward L. 
Évaluation :
5

Top-notch staff! Jen handled my rental. Friendly, knowledgeable and helpful. Clean vehicle in nice condition.

Vivian K. 
Évaluation :
4

More staff on site to make the renting process a little faster.

Edward P. 
Évaluation :
5

Your website is terrible, I developed apps and this one is lousy

Ray Y. 
Évaluation :
5

The person who handled my rental was excellent. She was knowledgable, professional, and friendly. Great job! Thank you,

Lee W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
5

Overall very good experience. The van drove smoothly and was clean. U haul attendants were very helpful. Can't think of any improvements needed.

george C. 
Évaluation :
5

I want to say thank you to your employee David Boske General Manager (4911 William Penn Hwy, Monroeville, PA 15146) for good customer service

Gela A. 
Évaluation :
5

Very friendly and clean place! Van was nicer than previous vans I've rented in other locations.

Melissa V. 
Évaluation :
5

The employees are great to deal with. It was a pleasure interacting with them. My thanks for their help

Charles M. 
Évaluation :
5

Its ashame i had to go 10 miles further to rent because the cliser one to me hung up on me tgen didn't answer the phone 10 times when i called

DONNA L. 
Évaluation :
5

Fantastic job! Easy in and easy out! THANK YOU!

Kelly G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

brian B. 
Évaluation :
5

The owner Dave is a real professional. He greeted me, answered all of my questions, provided a 'quick-start- overview of the truck functions, etc. He made the process very easy. I would highly recommend his business to all that have a moving and/or storage need.

Victoria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie P. 
Évaluation :
5

they did a great job picking up and dropping off was a breeze and the customer service was great!

Barrett R. 
Évaluation :
3

the trailer we reserved was not available and we were not notified - the employee did provide us with a bigger trailer

Eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randee G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eric F. 
Évaluation :
5

Staff is very friendly, quick, efficient and knowledgeable. Dave greeted me and completed my online reservation. Vehicle in nice condition. Recommend making online reservation if you can plan ahead.

Vivian K. 
Évaluation :
5

Smooth transaction. Friendly, professional staff.

BLAIR K. 
Évaluation :
5

Representative was super nice and helpful

Michael C. 
Évaluation :
5

give you workers better pay they worked they tails off.

Chiffon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Continue being as good as you already are! Customer service is fantastic, and the equipment is clean and works really well.

Edward L. 
Évaluation :
5

excellent service and co-operation. will be back again.

Roger V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gela A. 
Évaluation :
5

The owner was very friendly and nice. Extremely hard-working. Very polite and courteous.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon P. 
Évaluation :
2

The inside front windshield had something on it directly in my view. I tried several times to clean it so I could see better buy it wouldn't come off.

JOHN D B. 
Évaluation :
5

Vehicles have very high mileage (old?), make very poor gas mileage, and show a lot of wear and tear.

Lee C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phoebe C. 
Évaluation :
1

Don't try to charge customers damage fees unless there is actually damage done

Andre K. 
Évaluation :
1

The door to the back of the truck got stuck open. It took hours to find a solution to close it, thereby causing me to have to extend the rental, as I could not safely drive the truck to unload it in time. The next day the door wouldn't open. Had to drive to a different location to get this problem fixed. All of this causing me to have to keep the truck longer and adding way more mileage than what was quoted. I thought that maybe because of all of this, that was not my fault, would be considered, but it was not. I was charged more than double the original quote because of the truck's problems.

Matt K. 
Évaluation :
5

More inventory

Jeffrey C. 
Évaluation :
5

bon

Gela A. 
Évaluation :
5

Very polite and professional staff with good equipment. This store consistently impresses me and that is why I continue to return here.

Edward L. 
Évaluation :
5

bon

Gela A. 
Évaluation :
5

Another great experience! Made online reservation. Jen quickly finished check out. Met new friendly Maria who completed return. Staff very friendly and work well together to provide great customer experience!

Vivian K. 
Évaluation :
4

Gas gauge did not work at all which makes things difficult when topping off gas. Price is extremely high for what you get we used a truck for 2 hours to go a total of 24 miles and paid $85 which is crazy.

Thomas U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jude S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur S. 
Évaluation :
4

Truck a little loose in steering, but served its purpose well.

Thomas S. 
Évaluation :
5

Great Staff

martin P. 
Évaluation :
4

Everything was great. Friendly service and text confirmation

Lois A. 
Évaluation :
5

There's nothing I can think of personally that they couldn't have done better or communicated.

Nathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gela A. 
Évaluation :
5

Very polite, helpful and professional employees. The equipment is in good shape and works well, and the manager made sure I was comfortable and confident with the equipment before I left. Definitely will return here again.

Edward L. 
Évaluation :
5

This guy hooked up the trailer in the middle of a cloudburst. I held the umbrella, but it had little effect due to the wind. Still, the trailer and lights were hooked up and worked well for the one-way trip.

Douglas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michel C. 
Évaluation :
4

i was waited on by Joseph Morgan II. his customer service was excellent!!

HEATHER M. 
Évaluation :
5

Great team of staff. Made online reservation a few days ahead. Clean vehicle. Luke quickly completed check in and check out. Met Manager Dave on previous visit. Staff is friendly and works well together.

Vivian K. 
Évaluation :
5

No improvements necessary. Your facility does an excellent job of servicing its customers

Elizabeth K. 
Évaluation :
5

The Customer Service Representatives were friendly and exhibited excellent customer service skills. I appreciated there help and would come back to this location in the future. Thank you all for your help!

LANCE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
3

Staff was not customer friendly at all. Will go to another location for sure

William H. 
Évaluation :
5

Nothing.. the customer service was amazing and fast.. we went in to pick up the truck and left with great service

Timothy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dylan S. 
Évaluation :
4

Be clear the equipment ordered may not be at the store you order at, but at a different location.

Eric I. 
Évaluation :
5

Courteous and professional service!

Keith I. 
Évaluation :
4

I rented and returned a 26' truck with no problems and a helpful staff.

Ronald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt K. 
Évaluation :
5

The young man who helped me out was fantastic. Unfortunately, I can't remember his name at this time.

John A. 
Évaluation :
5

Totally positive experience!

Richard B. 
Évaluation :
5

The after hours return app. Or U-Haul.com was confusing , unable to return truck online. Had to return to store next day to unravel all the extra fees. Other than that, great product and very courteous counter associates.

Thomas J. 
Évaluation :
5

Super friendly and easy rental application. The vehicle was clean and ran perfectly.

Michelle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dev C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDONALAN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan M. 
Non les évaluations ont été soumises pour cet établissement.

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