Truck wasn't cleaned and smelled of cigarettes. It was also on empty and I had to put in gas to go the 2 miles back to my apartmentThomas W.
Customer Reviews for U-Haul of Murray
Pour nous contacter
Murray, UT 84107
(E of I-15 on the corner of 5300 S and State)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Faster check in.Anet E.
If you enjoy waiting for over 15 minutes to get anyone to come to the counter and help and then be indignant with you - whom am I to complain?? - especially when a manager will not return your call!aaron Y.
Le client n'a pas laissé de commentaire.Dominique P.
Le client n'a pas laissé de commentaire.Merri Lee Z.
Le client n'a pas laissé de commentaire.Jean K.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.Thomas C.
Had to switch locations and was promised a discount that did not happen. Was nickeled and dimed over the gas refill - terrible experience.Andrew G.
Le client n'a pas laissé de commentaire.Eric L.
Le client n'a pas laissé de commentaire.Steve M.
Le client n'a pas laissé de commentaire.Mary N.
Staff was friendly and attentive to what I needed.Gabriela M.
Customer Service for both pick up and drop off was excellent.Kevin C.
Receipt that was sent had all zero amounts. $0.00 . A receipt should always show amount charged and payment made...!! This receipt is useless for expenses and reimbursement purposes....!!RUSSELL H.
Le client n'a pas laissé de commentaire.Christopher P.
I got charged more than the contract said, and also got charged for "mess and left behind moving boxes". We made a video of the van as we left it. They saw it but didn't change and pay us back the money. They said it could be from "whatever other U-Haul van". Video was time stamped etc. Stilll no money back. We will not use U-Haul again.ingen T.
Le client n'a pas laissé de commentaire.MOSAWER S.
Le client n'a pas laissé de commentaire.Steven H.
Everything was great! thanks for your customer service.Julio P.
Once everything was done online it was super quick and easy for pickup and drop off.Matthew E.
Le client n'a pas laissé de commentaire.Lukas S.
Le client n'a pas laissé de commentaire.John L.
The women there are awesome. Extremely friendly and helpful.John M.
The 2 ladies were amazing! They showed to be kind and professional and when my hitch had a short helped to get it fixed!! I couldn't believe how helpful!!IRIS F.
Le client n'a pas laissé de commentaire.vernon S.
Drop off was easy, the lady doing the inspection was very nice and communicated effectively.brian P.
Le client n'a pas laissé de commentaire.John S.
We moved on new years eve, and the staff here was a little short handed due to sickness. They were very kind, and worked hard to get me going as quickly as possible. I would recommend this location as a great location for rentals and propane. Always good to deal with.JEFFREY H.
Great serviceDENNIS L.
Le client n'a pas laissé de commentaire.Roberto C.
Le client n'a pas laissé de commentaire.Lili J.
No complaints about the drop off location or the employees there. My complaints are with Uhaul, we need to be able to add extra time when we make the order if we know we need it. Also you need to put jacks on your trailers, shouldn't have to leave the trailer hooked up to unload itCHRISTOPHER S.
Le client n'a pas laissé de commentaire.andrew S.
Le client n'a pas laissé de commentaire.WALTER H.
They were very disorganized. I was quoted 150 online. When I picked it up, it had risen to 170 with taxes and fees. When we dropped it off it went up again to 190. We weren't late. We had used 50 miles less than our limit. There was no damage. She couldn't explain why it was more. She said her manager would call to explain before they collected on my credit card. I never heard back and the charge went through. Beware of hidden charges!!!!DAVID O.
Le client n'a pas laissé de commentaire.TERRY C.
We have always had wonderful service from this location. John and his staff have always taken care of us. Charles Wuillamey.CHARLES W.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Cherilyn B.
Great customer service - friendly.Daryl N.
I came to the uhaul place and there was a woman putting oil in a truck. No one was inside the store. I had to go and ask her for help. They were getting the roof redone and all kinds of debris was falling through bec of the holes in the ceiling. VERY VERY loud. This is unaccePotable for employees and customers! Stuff falling through the roof on our head. Unbelievable. Then I go to get my truck there's a sheet of ice on the windshield. Snow that turned to ice on top of the truck. You need to get a safer working environment for all of us!Debbie M.
Le client n'a pas laissé de commentaire.Kayla H.
Le client n'a pas laissé de commentaire.BOYD L.
My buddy ordered a 10ft on the phone and when I got there she gave me a 15 ft instead. Also damaged didn't ha e stickers so I had to dispute it. Then I returned the truck and got charged for a dolly I didn't use. She told me there's a broken seal yet she didn't have me check the seal before hand to make sure it was sealed before I left when I initially picked up the truck.Maxwell C.
The truck was not shoveled out from a recent snowfall. We had to spend time shoveling it out and were charged for the time. In addition to that time spent, I was told conflicting information on the phone as I was in the store. Since I was told incorrect information, I was charged much more than originally expected.Rose K.
Le client n'a pas laissé de commentaire.Jacob B.
Le client n'a pas laissé de commentaire.ARLO S.
It was snowed in for hours but not anything they could do just had to wait to get it cleared outJordan G.
Le client n'a pas laissé de commentaire.Laurie A.
The owner/manager was extremely unprofessional. I had planned to rent again from this location on Monday but because of the poor customer service I canceled my reservation and ended up going with a different vendor. I will never use U-haul again specifically because of my unpleasant experience with this location.RICHARD W.
Le client n'a pas laissé de commentaire.Ashlea L.
Le client n'a pas laissé de commentaire.Sharleen N.
Le client n'a pas laissé de commentaire.Douglas B.
Great Customer service! Cindy explained everything and answered all my questions. Very patient and extremely helpful.Gregory H.
There seemed to be something funky with the front suspension. Very bouncy cab while driving. Even more so than usual (I've ridden in several different uhaul trucks of the same size.Lance H.
Le client n'a pas laissé de commentaire.Kimberly B.
Le client n'a pas laissé de commentaire.Joe H.
Le client n'a pas laissé de commentaire.Leilia T.
N/A - just dropped offWilliam F.
Great staff. Very friendly. Quick and easy drop offMARK L.
Le client n'a pas laissé de commentaire.JENNY D.
Le client n'a pas laissé de commentaire.Brandon S.
Le client n'a pas laissé de commentaire.Brandt H.
Le client n'a pas laissé de commentaire.Jeanne L.
Le client n'a pas laissé de commentaire.Gena M.
Le client n'a pas laissé de commentaire.Erik A.
The employees were rude and were too busy on their cell phones to even show us where they wanted us to back in the trailer to drop it off.CHARLESJAY R.
Le client n'a pas laissé de commentaire.SALEEM N.
Great customer service!! They were efficient and got us on our way in no time!!tina D.
I had lots of problems using the U-Haul app when I was returning the trailer. It required me to take some pictures of the trailer. I would press the button to add photos and take pictures using the app. The pictures, however, would not make it into the app and I wouldn't be able to continue to the next step. Finally I used the website and was able to get it to work.Luke N.
Keep being professionalGaitnan M.
Staff had no idea what was going on and I was charged twice, once when I made the reservation online and again when I picked up the trailer. I asked questions and no one could give me the information that I needed.Clinton S.
YOUNG WOMAN WHO CHECKED IN THE TRAILER WAS FRIENDLY AND HELPFULEric D.
Returning the truck after hours was confusing and poorly explained. Even after rushing back to the store and doing our best to do self-check in at 10:50pm (truck was due at 11pm and we had it back by 10) after realizing the phone had to be at the exact location of the truck to complete the form, they still charged me the $20 convenience fee. When I called to get help and resolve the issue the next day after receiving my invoice, I was tossed around from representative to representative none of whom were "qualified" to help me. I was told the manager would call me back within 24 hours which he did not do. Am I happy with the Uhaul truck itself? Completely. Am I happy with the customer service? Not even. I would tell my friends to do their business elsewhere.Trezlyn B.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.HOWARD N.
Drop off was easy and quick.George D. S.
Le client n'a pas laissé de commentaire.Kenneth G.
Le client n'a pas laissé de commentaire.Charles H.
Le client n'a pas laissé de commentaire.Cindy W.
Le client n'a pas laissé de commentaire.Jaime L.
The employees at this location are stellar. When I pulled up they were cleaning equipment, and although it was close to closing they dropped everything and helped me get out of there quickly. They had quite the rush of people show up at 5 minutes before closing, but greeted each of them kindly and told them what order they would be in and they would be right with them. Very polite and professional.Sam B.
Le client n'a pas laissé de commentaire.Dennis A.
Fast pickup of the trailer. Even easier return.Howard C.
Amazing job! Best Uhaul I've ever been to (and I've moved a lot). It might have something to do with the thorough and amazing female staffMarisa H.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.Thomas A.
Le client n'a pas laissé de commentaire.TERESA D.
Le client n'a pas laissé de commentaire.Kelsey J.
Le client n'a pas laissé de commentaire.KATHLEEN D.
Le client n'a pas laissé de commentaire.Shawn R.
Le client n'a pas laissé de commentaire.MONIKA L.
John was personable and helpful, on time and respectful of our time! Great customer service!!!!ALANA N.
Le client n'a pas laissé de commentaire.KEITH M.
It took even longer to be able to get some help at this location, but overall was goodSteven D.
Le client n'a pas laissé de commentaire.Christa C.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!