Customer Reviews for U-Haul of Murray

7 845 évaluations

5305 S State St   Murray, UT 84107
(E of I-15 on the corner of 5300 S and State)

(801) 262-8958

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(801) 262-8958

5305 S State St
Murray, UT 84107
(E of I-15 on the corner of 5300 S and State)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

YOUNG WOMAN WHO CHECKED IN THE TRAILER WAS FRIENDLY AND HELPFUL

Eric D. 
Évaluation :
2

Returning the truck after hours was confusing and poorly explained. Even after rushing back to the store and doing our best to do self-check in at 10:50pm (truck was due at 11pm and we had it back by 10) after realizing the phone had to be at the exact location of the truck to complete the form, they still charged me the 20 $convenience fee. When I called to get help and resolve the issue the next day after receiving my invoice, I was tossed around from representative to representative none of whom were "qualified" to help me. I was told the manager would call me back within 24 hours which he did not do. Am I happy with the Uhaul truck itself? Completely. Am I happy with the customer service? Not even. I would tell my friends to do their business elsewhere.

Trezlyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD N. 
Évaluation :
5

Drop off was easy and quick.

George D. S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cindy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime L. 
Évaluation :
5

The employees at this location are stellar. When I pulled up they were cleaning equipment, and although it was close to closing they dropped everything and helped me get out of there quickly. They had quite the rush of people show up at 5 minutes before closing, but greeted each of them kindly and told them what order they would be in and they would be right with them. Very polite and professional.

Sam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis A. 
Évaluation :
5

Fast pickup of the trailer. Even easier return.

Howard C. 
Évaluation :
5

Amazing job! Best Uhaul I've ever been to (and I've moved a lot). It might have something to do with the thorough and amazing female staff

Marisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERESA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelsey J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KATHLEEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIKA L. 
Évaluation :
5

John was personable and helpful, on time and respectful of our time! Great customer service!!!!

ALANA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH M. 
Évaluation :
4

It took even longer to be able to get some help at this location, but overall was good

Steven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

The man at the desk was very nice and was quick and efficient.

Dorothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
1

When we went to pick up our rental truck (within the hour time slot) while I was checking in through the app in the parking lot, my reservation was cancelled. They stated that I needed to have been there within a half hour of the reservation in order to have the truck, not the hour that I was informed of when I rented the truck. The staff was very rude about it and I didn't appreciate it considering I was there within the listed time frame. The manager tried to make it seem like he was doing me a favor by giving me a truck that was half the size and taking 50 $off the cost, but it was a huge inconvenience for me and it ended up taking us almost 2 days to move what we could have moved in under 1 day with the size of truck I originally rented. I won't be renting from this location ever again because I would never support a business that treats their customers like that. I will probably steer clear of Uhaul all together and rent from another truck rental agency if possible to avoid this in the future.

Bethany A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacobsen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn S. 
Évaluation :
5

Great service, easy drop off!

RICHARD J. 
Évaluation :
1

customer service was awful. they charged me for items not received

nicholas C. 
Évaluation :
5

Great location. John runs a great shop. Thanks!

Robert C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heron G. 
Évaluation :
3

The website, upon return, would not confirm my location. I had to load the UHaul app on my phone and was able to complete the return. The app works well.

Michael R. 
Évaluation :
5

Merci

Patricia K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
4

The service was great, and I would recommend u-haul. But I like the bigger locations easier to get in and out. This was on a main road and due to that I would not recommend location. But servi e was great.

Cindy H. 
Évaluation :
5

Nothing i could think of at this point.

ADAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

every thing perfect

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chadi E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM S. 
Évaluation :
2

The site is old and small. It is uncomfortable to go in store. I used it as an Avenue of last resort. Staff was great. The truck was new but reaked on the inside. It ran terribly, needs a tune up….. when I pulled the boat on the highway it was scary. As long as I stayed under 60 it was okay. Mostly the site is just to small…. I had to crawl in the passenger side of truck to get in.

Thomas A. 
Évaluation :
4

Charging rates of gas in town, I paid 10 $for driving only 29 miles, and also paid 30 in mileage. Pretty ridiculous to charge both in my opinion.

Meagan H. 
Évaluation :
2

The service representatives were nice enough. But, they are overwhelmingly busy. Don't answer phones. I was there when a customer came in for his appointment to install a hitch. But, they could not help him. He wasn't in the computer system and there was nobody there who could do it. Go elsewhere.

CHRISTOPHER L. 
Évaluation :
3

The rental contract specified a 4 pm return time, which was automatically filled in online. I mentioned when I rented that I may be somewhat later than 4. I was told I had a 24 hour rental and not to worry but to call and let them know. I called at 4 and was sent to a central call center. The representative was rude and non-helpful and told me there would be an additional charge if I returned it later than 4. She did not let me know that I could have the location adjust the charges. I got it to the location at 4:45 and the check-in person told me I would not be charged extra, but I was charged for an extra day. I had to call and wait 37 minutes to resolve the problem. The people onsite were nice but did not adjust the rental fee appropriately. The second representative I talked with was very helpful and refunded the charge for the second day.

David D. 
Évaluation :
5

Summer was fantastic to work with. She was patient, conversational and extremely knowledgeable.

ADEBOLA J. 
Évaluation :
5

First time U-Haul patron, made reservation online utilizing the Phone/Online check In/Drop Off feature I found to be very efficient with user friendly interface & simple step by step instructions I recommend.

Doru N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAREN MICHELLE J. 
Évaluation :
5

Very helpful. Alicia made sure I was securely hooked up and ready to travel.

Donald L. 
Évaluation :
5

Continue providing the great customer service U-Haul is known for at this location…

MICHAEL G. 
Évaluation :
5

We rented a motorcycle trailer for the day and everything was great. Equipment was ready to go. Staff was super helpful and knowledgeable. Drop off was quick and easy. Will definitely rent from them again when we need a truck or trailer.

BRIAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN R. 
Évaluation :
5

Everything was great.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

The staff was informed and very helpful. Thanks!

RAYMOND M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCES ANN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tou X. 
Évaluation :
1

wtf

Bronson G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon G. 
Évaluation :
5

The girl who checked me in and out was excellent! Patient, professional and courteous .

WILLIAM P. 
Évaluation :
4

Really can't think of how to improve. Salt Lake has too many people in it and so this location really accommodates for all those problems.

Albert L. 
Évaluation :
4

The truck I was going to rent was late, but they got me into a smaller truck, and it worked just fine. You guys were easy to work with and very cost effective. I appreciate what you guys do, and will be renting from you again

ZACHARY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE K. 
Évaluation :
3

I had made a reservation a few weeks in advance for pick up at marina cove storage in American Fork Utah, when I got there, my equipment was not there. The manager then called who had my equipment and they extended right then. 30 minutes after they were to have it returned, and the manager did not care one bit that the equipment I had reserved wasn't going to be there at the time it was promised. I asked what the next thing to do is, and she didn't know. I was left to find a trailer on my own and she didn't care at all that there wasn't any equipment or solution to my reservation. I then after calling around found the Murray Utah location. I am completely unimpressed by the customer service at the Marina Cove Storage location.

MEGAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber M. 
Évaluation :
3

The right tail light on the trailer it was out which was unnerving for me. I was afraid I was gonna get pulled over the entire time :-(

JUSTIN B. 
Évaluation :
1

My first appointment was cancelled because there was no technician. Then I rescheduled the man gave me 3 different times I chose 7am. When I got there the man behind the desk said it was at 11. When I arrived the technician was running late (which I get things happen). After about an hour I went to wait. After 30 min someone came out (she didn't look like she was working at the time as she was not wearing a uniform) to tell me that they didn't have the wire and the manager had to get it from another store. (Wouldn't you check to make sure you had everything the day before?) If it wasn't for the lady no one would have told me! Then I asked about how long. The technician said 1,5 hours. By this time it was about 12:45. I took an Uber home. I finally got a call at 2:30 saying my car has been done for over an hour and no one called. Even the man who called me said "I noticed your car has been here, I guess no one called you." (What?) So then I had to take an Uber back to finally get my car, at which time it was 3:15. I was nearly late for work 2hicj is why I set the appointment for 7am. I am in the service industry so I am quite patient, however this was over the top. I have never had an issue with U-Haul before and I was very disappointed. With this debacle I am worried about my hitch installation and will now be taking it to my car dealer to make sure it was installed correctly.

Karyn M. 
Évaluation :
4

Everything was fine until drop-off (trailer). I didn't realize I worked for U-Haul until it was time to disconnect the the trailer. Had to reverse it into a space, disconnect and drop the hitch foot - all whilst the U-Haul guy, in sorry, my 'workmate' stood by an watched. So, I expect to receive my end of year employee tax statement in the new year from U-Haul...

Gary S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micahel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sheila R. 
Évaluation :
1

In two visits I was met with apathy. I had to walk the employees through the processes that I was doing. They weren't sure how to do anything- including important paperwork. I'm happy to never use this location again.

Krystle M. 
Évaluation :
5

Staff was fantastic.

Andre M. 
Évaluation :
4

Everything was fine, a good experience

Richard Arnold W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAMONA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
3

People standing behind a counter need to recognize clients that are waiting and either help them or explain why they can't and let them know that the person who can help them will be right there.

Frank S. 
Évaluation :
1

I reserved the van days earlier also a utility dolly which The uh facility did not have. The van they gave just came in wasn't checked waiting even longer I went to another store to rent the dolly.The rental cost was enormous compared to the previous rental contact. I'm very disappointed and dissatisfied with service !

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teodoro S. 
Évaluation :
2

Poor communication. No calls to me when parts were in. I had to call. Could not get through phone system to talk to someone in the store. Store was dirty, cluttered, no place to wait for hitch to be installed. I had to drive to store to find out if it was finished. Store personnel were poorly dressed and looked unprofessional. The whole operation looked unprofessional and run down. I hope the work done on the installation of the hitch is better than the operation of the business. I will not return to U Haul for any reason.

Robert W. 
Évaluation :
5

Nothing it was all good

JEFFERY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fred W. 
Évaluation :
2

On 9-23-2021 the gal that hooked up our trailer didn't do it correctly. As we were driving in rush hour traffic in Salt Lake City (in the "spaghetti bowl") , the trailer came unhooked from the car!!!! Holy Crap! I called Customer service and was told that someone from the store would call me back asap. That never happened! Make sure you double-check their work! We were lucky that we were able to pull over and re-attach the trailer and that nobody was hurt! Computers weren't working! I still want a call back...I am sure it won't happen! Also, calling the number listed on the contract for the store sends you to Arizona....not the local store! What a big, fat waste of time!

Shelley B. 
Évaluation :
5

Everyone we excellent to work with!

MONICA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick R. 
Non les évaluations ont été soumises pour cet établissement.

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