Évaluations des clients U-Haul of N Syracuse

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of N Syracuse

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David W. le

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everyone was courteous and professional.

Bradley H. le

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Le client n'a pas laissé de commentaire.

Mary M. le

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Le client n'a pas laissé de commentaire.

Frank H. le

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Windshield very dirty, passenger side wiper needs replacement. other than this I would surly recommend this facility, it's staff and their equipment!.

Tiffany S. le

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Le client n'a pas laissé de commentaire.

John O. le

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Wiring on trailer would not work properly one side very dull Would not recommend

Timothy S. le

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No charge your customers $20 for being seven minutes late

Andrew P. le

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Le client n'a pas laissé de commentaire.

Anthony A. le

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Dont hold almost $200 from a client when they are renting a $16 trailer and then say there are no holds and it must be an issue with my card company. Your employee blatantly lied to me and said your company never holds funds. I will buy a trailer before I use your company again

Justin W. le

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Check all the lights before rental

David E. le

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I dropped off a trailer at 10:30 pm. The next morning, I get an email with an after hours drop off fee. Shame on me for not reading the fine print. Shame on Uhaul for charging me a fee to unhook the trailer by myself. If I didn't have to go to work, I would have brought it back the next day.

Paul R. le

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Rented their 9 ‘ cargo van and it worked perfectly for picking up a couch and love seat. Nice new van, clean and everything was GREAT ???? Will definitely use again

Lisa B. le

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From making the reservation to picking it up and then returning it after hours, couldn't have been a smoother process. I felt that everything was clearly explained to me at the store when I picked up the cargo van. Communication via texts and email were timely and helpful. Returning after hours was easy with step by step directions on the link that was emailed to me. I would definitely recommend U-Haul to anyone who needs to rent a truck or van from this location on East Taft Road, North Syracuse.

John P. le

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Your computer got confused when I tried to include a donation to the tree fund, had to go back to the beginning of the process twice & ended up with no donation. I'm a big fan of trees; maybe you could talk to your IT guys about that. Other than that I've had no issues with this location. I've been there more than once and have been consistently satisfied with the service and the equipment.

JEREMY O. le

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Le client n'a pas laissé de commentaire.

Joseph V. le

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The store staff was great, however I had an issue and called customer service and was transferred to several people who could not understand my problem. Finally spoke with a lady who understood and was addressed in under 5 minutes after spending a half hour repeating myself to others.

john J. le

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Le client n'a pas laissé de commentaire.

James O. le

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I wouldn't change a thing

Karen H. le

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Le client n'a pas laissé de commentaire.

tim B. le

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I was very happy with my choice to use this location. The trailer was in great condition. The representative at the store was extremely knowledgeable and he was also extremely helpful as well. I would recommend this location based on just the representative alone.

Kenneth C. le

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Le client n'a pas laissé de commentaire.

Darrel S. le

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I reserved car trailer online and I did the Express checkout and when I get there to pick up the trailer I have to sit there and do all the paperwork and the trailer was not usable so they sent me to another place and it have a trailer which that's what I wanted was a car trailer instead I had to rent a tow dolly and you're supposed to be able to Elwood have it for 24 hours instead of had have a back in 20 hours I would not recommend the Cicero Uhaul all the Taft Road Uhaul I was very disappointed in both places

Marcus P. le

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Le client n'a pas laissé de commentaire.

bradford M. le

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very friendly, very helpful crew, definitely renting from them next time.

Danny P. le

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Le client n'a pas laissé de commentaire.

Gregory W. le

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Not much to improve. Maybe an alert device to let the single employee that was working, very hard I might add as there were lots of returns, to let them know there is a new customer. He was awesome and great to work with.

jeremy D. le

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Le client n'a pas laissé de commentaire.

John P. le

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He didn't truck so give me 10 foot truck and more money not happy with uhaul

Susan P. le

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Make sure the employees can speak and communicate CLEARLY and not blatantly lie to customers. The employee told me one story when I picked up equipment (and the story made NO SENSE) and told me a totally different story when I dropped of the equipment,. He was very obviously completely HIGH or completely STUPID.

Bridget P. le

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Very nice employee.

Briddget P. le

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Very nice employee.

Kevin H. le

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Very smooth and professional, which is how I like it.

larry R. le

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Le client n'a pas laissé de commentaire.

Debra M. le

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Le client n'a pas laissé de commentaire.

Robert E. le

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I tried to rent from Uhaul on Teal, three phone calls that connected, but no one answered the phone. I went there live and after 10 minutes and no one even acknowledging me, I left. Called this facility and had reservation in a couple minutes. Picked up the truck with no problems and turned it in, again with no problems. I don't know why anyone would bother with Teal ave. when there is Taft road, doing business the way it ought to be done. Good job gentlemen!

Dorene M. le

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Le client n'a pas laissé de commentaire.

charles F. le

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Le client n'a pas laissé de commentaire.

Susan A. le

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I am very upset When I got to uhaul storeI was told I couldn’t have the 20ft truck for 24 hours Even though that is what I ordered and confirmed , because of the smaller truck it took me more trips to move than expected. I have rented in the past year a uhaul truck 5 times plus a storage unit. The first 4 were rented under Susan Cramer I would of hoped that you would of cut me some slack with the miles and also the truck was brought back Sunday night I could not do the check in on the website because my phone was dead . I have been a loyal customer I thought I might have a little better service. Now I have a huge mileage bill.

Donna L. le

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I had never driven a uhaul truck before. I had no idea how to move the side view mirror or anything regarding the use of the truck. An overview of the truck would have been nice.

David N. le

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Le client n'a pas laissé de commentaire.

karen P. le

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Your toll free line is not current with availability. Need to work on that.

Patricia W. le

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Thank you!

kim A. le

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Le client n'a pas laissé de commentaire.

Charles W. le

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Le client n'a pas laissé de commentaire.

Carrie H. le

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Le client n'a pas laissé de commentaire.

Gary S. le

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The folks were fine only issue had to wait to return due to only one person working

Peter P. le

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Le client n'a pas laissé de commentaire.

Tracy S. le

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Le client n'a pas laissé de commentaire.

Darryl L. le

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Nothing needs to be improved. My experience with this location was perfect.

London L. le

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My experience at the store is very positive. But my experience with trying to return the van after hours wasn’t good. The website would let me upload odometer and gas gauge images. I spent almost an hour trying until I called customer service, waiting more than 10 minutes on the phone to finally get help. You’re website would get a poor rating

mark S. le

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Le client n'a pas laissé de commentaire.

David J. le

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Great customer experience. Would use them again without hesitation.

Vicki C. le

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Le client n'a pas laissé de commentaire.

James O. le

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Le client n'a pas laissé de commentaire.

BRUCE C. le

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Everything was great, I was in and out quickly.

Steven C. le

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Cleaning vehicle inside and out .. was used tissues and napkins behind seats and out side had mud around the truck and bug spatter on hood and grill

John P. le

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Not much really. Your people are great, trucks are great, supplies are plentiful. Maybe have an occasional raffle to rebate someone's cost after the fact. Otherwise just greatness everywhere.

Jeffrey E. le

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Le client n'a pas laissé de commentaire.

Thomas R. le

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All staff was great, helpful and friendly

Brian S. le

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Very friendly and helpful staff. Quick and easy process. Reasonable rate.

MARGARET R. le

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Le client n'a pas laissé de commentaire.

William H. le

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Le client n'a pas laissé de commentaire.

NATHAN G. le

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Le client n'a pas laissé de commentaire.

George C. le

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When bringing back the truck I was not satisfied with the workers attitude .

Gregory J. le

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Quick and easy it was a pleasure doing business with you

denise M. le

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Our return was easy, flawless and professional.

Carmen D. le

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Le client n'a pas laissé de commentaire.

Christopher B. le

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Everything was fine.

Gary H. le

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Le client n'a pas laissé de commentaire.

Eugene K. le

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Don’t charge them

Yardley B. le

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Absolutely horrible customer service! Truck was supposed to be full of gas but was about 7/8 or less and I asked about it. upon returning the truck I was called names by the employee!!!

Delbert F. le

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Le client n'a pas laissé de commentaire.

karl H. le

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Le client n'a pas laissé de commentaire.

Christine L. le

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The agent that took care of us was very pleasant and friendly

colleen G. le

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Your customer service was not clear on the truck rental even after I expressed that I was on a budget and wasn't sure if I could afford to rent a truck for moving my sofa. They did not talk about the addition charges and also charged me $4 per gallon for gas. 18 miles and I brought the gas gage back where it was originally took pictures if the gage. Very disappointed! Someone who cared about how upsetting this situation was would've worked through the charges and taken some responsibility for the mix up. I will never use this company again, especially when theres other companies out there that rent all day for less money and anxiety free.

Mercedes H. le

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nice

Steve V. le

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I made reservations for Saturday to use a 10 foot truck at 10:00. I did not leave the store until 10:50 because of slow computer system. this made me late for the items I was picking up and late for the return drop off. this also made me late for an item that i needed to pick up later in the day. The guys in the store were helpful but the computer system was way too slow.

Michael D. le

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Thank you to Michelle and Anna in scheduling

Eloise S. le

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Nothing at moment

VICTORIA S. le

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Le client n'a pas laissé de commentaire.

Kenneth G. le

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Le client n'a pas laissé de commentaire.

Carmen D. le

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Le client n'a pas laissé de commentaire.

Melissa P. le

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Le client n'a pas laissé de commentaire.

Francis R. le

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Great veh. Very happy with everything

Mark A. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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I can not think of anything, but I will say I come in from Fairmount to this particual location, as I came upon it a couple months ago when I was up this way, They had exsacly what I was looking for and some items I found that I was not looking for

Edward D. le

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Le client n'a pas laissé de commentaire.

Edwin M. le

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Le client n'a pas laissé de commentaire.

Richard L. le

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Le client n'a pas laissé de commentaire.

Michael N. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Better check of equipment. One tire on back had big cut in it had wait 3hrs for repair outside of truck dirty should have been washed

Melinda W. le

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Le client n'a pas laissé de commentaire.

Chelsey F. le

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Le client n'a pas laissé de commentaire.

Joseph L. le

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The manager was very informative and made the experience smooth and easy. Would definitely use this location again in the future.

Tom S. le

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Le client n'a pas laissé de commentaire.

Timothy W. le

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Employees didn't seem ready to go at opening time. They failed to give me the 6 Furniture Pads I had asked for. Link texted to me to verify everything didn't come until an hour later and didn't work. Took me a couple hours to get through by phone. Told employee on phone that they didn't give me my pads and he said he would adjust it, "Just remind me when you get back and I'll remember you". Which implied he would be there when he got back. He wasn't. Told the guy that was there when I got back and he said "Ok we won't charge you for the pads" then insisted I didn't need to stay and he would email me my receipt. When I got the receipt, I saw I had still been charged the extra $5. $5 sure won't break me but I don't like seeing people cheat their customers for extra money.

Diana B. le

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Le client n'a pas laissé de commentaire.

Cobbie B. le

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Le client n'a pas laissé de commentaire.

douglas C. le

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Le client n'a pas laissé de commentaire.

James B. le

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The 17’ truck i used needs to be serviced. The truck was using gas at a rate of .50 cents per mile, which is terrible.