Évaluations des clients U-Haul of N Syracuse

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of N Syracuse

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

SHARON E W.
Évaluation :

Have truck checked before going out . Truck was very dirty. Truck ran poorly and had a bad smell. On the good side it did what I needed done

Heath S.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas M.
Évaluation :

truck not clean, overdue for service by the tag in the windshield. Truck had electrical issue. Drove back, ADVISED mean little guy named Kyle. He told me you dont need parking lights. I told him it's law you do, it's pouring rain all day. He said whatever and walked away. Man I got mad. I installed the missing fuse myself in your parking lot and left very mad. Really piss poor execution folks, I get problems happen but hell I even identified the issue!!! And I get walked away from attitude and left out in the rain-literally! Damn you Kyle!

JOHN EDWARD JR B.
Évaluation :

Le client n'a pas laissé de commentaire.

BILL C P.
Évaluation :

Le client n'a pas laissé de commentaire.

Randy D.
Évaluation :

Le client n'a pas laissé de commentaire.

MIKE S.
Évaluation :

Staff was great . Understaffed location.

Steven P.
Évaluation :

I was not informed that cutting the plastic tie on the blanket bag and using them would cost extra. Otherwise, the service was good.

joeseph P.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark A.
Évaluation :

Employee was witnessed going above and beyond to assist customers

Margaret R.
Évaluation :

Employees were rude and uhaul was super out of alignment

Deanna P.
Évaluation :

I arrived at 5:25pm to pick up my trailer. When I arrived there were 2 people in front of me....one was currently at the counter getting checked out. I waiting almost 1hr to be helped. They only had 1 person working. That person would check people out and then leave the the store and go hook people up. Each hook up took at least 20 minutes. I asked if there was an option that I could go hook everything up myself and do it online and the person that was working said no that he had to hook up everything himself. He then didn't extend my reservation have we were already an hour into it! When it was finally my turn, I asked him if they were short-staffed and he said no. He said it's normal for management to only staff 1 person at a time. I just can't believe I waited for an hour. Customer service and customer experience is so poor here. I will NEVER be back here and I encourage anyone thinking about renting here to go find a different location. I'm surprised they are still in business.

Allison H.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM D E.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy B.
Évaluation :

During this time of pandemic, I approached the front door to the store looking to find a sign requiring customers to wear a face mask while inside the store. There wasn't one. Once inside, I noticed that the one employee in the store was not wearing a mask, nor was one visible anywhere near him. Standing at the counter were two male customers, one wearing a mask, one was not. On the day prior I was tested for Covid 19 as a preliminary precaution to a major upcoming surgery I'm having within 4 days of my visit to this U-Haul store. As my result came back negative, I was cautioned by the hospital to refrain from going into areas that are not protected prior to this surgery. I was mortified to see the total disregard to human health safety within this store. As the two male customers were finishing their transaction, I made it a point to stand in the furthest corner of the store away from them and the employee. I felt that this particular store's total disregard of safe practices with regard to the virus were nothing short of reckless. I will never enter this U-Haul facility again.

DAVID L.
Évaluation :

Guys at the front desk were really good - quick, efficient, friendly, and helpful - I appreciated the customer service I received.

MARK W.
Évaluation :

The person that rented the truck to me was quick and accommodating. The check in was quick and saved me time. Thank you

William C.
Évaluation :

I have used this location in the past great and prompt service

Richard B.
Évaluation :

Nothing. This was a fine experience and would use again.

Angela L.
Évaluation :

The guys were great and had me out of there quickly.

Monica D.
Évaluation :

Le client n'a pas laissé de commentaire.

Louis W.
Évaluation :

Sometimes there's no more that you can ask when it's all done right!

Timothy S.
Évaluation :

The employees were courteous and helpful. I can't think of any way to improve my experience.

VICTOR JOHN K.
Évaluation :

Nothing!! Extremely clean and well maintained facility and equipment. You don't hear this very often anymore - it truly is a pleasure doing business with this U-Haul location. It should be the gold standard all of your other U-Hauls try to emulate.

Kelly N.
Évaluation :

The truck made a horrible grinding noise the whole time we had it . We stopped to fill up the gas tank at a gas station and it would not start for several attempts of starting it . Finally it started and we we afraid to shut if off after that . Would not rent from Uhaul again . First and last time .

RONALD LESLIE L.
Évaluation :

Very courteous and efficient. Would highly recommend this location.

Patrick S.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert J.
Évaluation :

Cell phone check in was not smooth. Easier to go in and they were great.

Kathryn C.
Évaluation :

Le client n'a pas laissé de commentaire.

wiliam O.
Évaluation :

Only 1 employee long wait

Scott S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael R.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel T.
Évaluation :

The trailer is advertised as 6' wide. But ramp is only 55". So the mower I was going to get wouldn't fit. I had the trailer less than a hour, as I was loading my straps ect at home noticed ramp was too narrow. Took it back immediately knowing the trailer would not work. Still had to pay even though I didn't use it and trailer was only gone 1 hr. Wish the ramp dimensions were posted with the 6x12 header ... yes 6x12 but 55" ramp... 55" usable trailer width.. Trailer description should be 4.5'x12' and 74 sqft of floor space. Wasted my time money and energy.

andrew K.
Évaluation :

I was given the "WRONG" vehicle and made to come back after loading it. I lost 2 hours and doubledmy work load due to YOUR ERROR. Your service is poor and customer service is worse. I was given the manager's name & # ( Phil somebody) and left a message. He DID NOT BOTHER TO RETURN MY CALL. U- HAUL will lose my business and everyone I tell about how poor you treat your customers.

Brian M.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph M.
Évaluation :

Le client n'a pas laissé de commentaire.

Domenick B.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard S.
Évaluation :

Nothing! The place was amazing and the guys were great! Even called me because I left my headlamp in the truck. Very appreciative.

tabitha P.
Évaluation :

Le client n'a pas laissé de commentaire.

Devin W.
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS FRANK W.
Évaluation :

Justin was very knowledgeable and courteous.

Doreen W.
Évaluation :

Great service and truck always happy with uhaul will always be my moving company for trucks

Greg L.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony B.
Évaluation :

Le client n'a pas laissé de commentaire.

Alexander S.
Évaluation :

Where as the truck was clean, the wiper blades on it did absolutely nothing to help me see in the rain because they were dry rotting, and the car hauler I rented, when loaded correctly, broke my cars cv axle so I am now without my vehicle and they did nothing to help me out other than give me the number to the insurance company who isn't being very responsive

BRIAN KEVIN C.
Évaluation :

Le client n'a pas laissé de commentaire.

Bryan H.
Évaluation :

Do not call additional contacts at 6am

MARK ANTHONY C.
Évaluation :

Everything went well. The only thing that I would suggest has to do with the 24 hour truck rental period. The store opens at 7am on aturday and we wanted to pick up the truck at 7am on Saturday to start our move early. However, the store opens at 9am on Sunday, but having the truck for only 24 hours, the truck would of had to be returned when the store wasn't open. There was a system in pace that required having a smart phone and doing a check in process after or before hours using your smart phone, but that doesn't help those who don't have a smart phone or aren't technologically savvy. One should be allowed to rent the vehicle at 7am and return the truck at 9am when the store opens.

RONALD J T.
Évaluation :

good experience

YOLANDA A.
Évaluation :

Le client n'a pas laissé de commentaire.

BARBARA B.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory H.
Évaluation :

Very pleasant

Lynn M.
Évaluation :

Le client n'a pas laissé de commentaire.

David R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason H.
Évaluation :

Le client n'a pas laissé de commentaire.

Steve L.
Évaluation :

Le client n'a pas laissé de commentaire.

Dhiyaa A.
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS LEE C.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN P P.
Évaluation :

Le client n'a pas laissé de commentaire.

Justin W.
Évaluation :

Quick and friendly service, trailer was ready to go

John R.
Évaluation :

A wheel or wheels on the trailer was out of balance causing it to vibrate badly.

CRYSTAL L B.
Évaluation :

Person not wearing a mask staying I don't have to then brought trailer back in 4 hoursand was charged a after hours fee

Jennifer R.
Évaluation :

Le client n'a pas laissé de commentaire.

michael W.
Évaluation :

The agent we spoke with was extremely combative and accusatory before even understanding the situation we were in. He threatened to add on extra charges for damages that were uhaul's doing and were already documented in pictures from our pickup. Once he got on the phone to talk with someone higher up he carried on rudely, talking about me as if I was not 6 feet away from him listening to the entire conversation. I was extremely dissatisfied with this agent and believe his position should be under review.

Katharina S.
Évaluation :

Le client n'a pas laissé de commentaire.

Kyle P.
Évaluation :

I was overcharged for my rental and I didn't have the item a full day. Total fukn bullshit! I'll never rent uhaul again! I've already told all my friends and family and I'm posting my experience on social media!

Andria S.
Évaluation :

Le client n'a pas laissé de commentaire.

David C.
Évaluation :

Staff was great.

Kevin R.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy W.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD C.
Évaluation :

Le client n'a pas laissé de commentaire.

BRUCE JOHN S.
Évaluation :

Dash of the van was a bit dirty I cleaned!

chris L.
Évaluation :

Le client n'a pas laissé de commentaire.

Christine O.
Évaluation :

Clean trucks after they're used

joshua C.
Évaluation :

Le client n'a pas laissé de commentaire.

Joe C.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard C.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert F.
Évaluation :

Newer models and well kept up

suzanne H.
Évaluation :

Explain to the customer on how to use the mirrors.

Richard P.
Évaluation :

Le client n'a pas laissé de commentaire.

Sean K.
Évaluation :

Le client n'a pas laissé de commentaire.

William H.
Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas K.
Évaluation :

Learn how to provide customer service. The representative was very rude and unhelpful. I came in with issues with the equipment and was faced with a representative who couldn't care less. Would not return to this location nor recommend anyone go here.

ROBERT JAMES III N.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory W.
Évaluation :

I waited 10 to 15 minutes in an empty store front. I finally had to wonder the property to find a mechanic out back installing a trailer hitch. When leaving at 10:45 I noticed another employee returning from a barbecue vendor across the street. When I mentioned my delay he said well I'm on lunch break. Bottom line is that when one employee is on break the other needs to attend to the front counter. This is basic management & customer service.

Cristopher G.
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick B.
Évaluation :

Le client n'a pas laissé de commentaire.

Dominik D.
Évaluation :

Le client n'a pas laissé de commentaire.

Erin B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason S.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven V.
Évaluation :

I am currently in a dispute with the location regarding the bill that I received from them after returning the vehicle. I spoke to the dispute resolution team on two separate occasions and was told both times that someone would be reaching out to me regarding me concern. As of today, I still have not been contacted regarding a resolution.

alesia L.
Évaluation :

Nothing at this time. I want to thank you uhaul for helping with my transition from NY to Chicago a smooth one. God bless

William H.
Évaluation :

The guys at the Cicero store have always been helpful and great to deal with.

Parvinder S.
Évaluation :

Le client n'a pas laissé de commentaire.

Angel Z.
Évaluation :

Make sure the cab is clean.

Alexei S.
Évaluation :

Le client n'a pas laissé de commentaire.

Nicole M.
Évaluation :

Le client n'a pas laissé de commentaire.

Clarence S.
Évaluation :

Check engine light was on

Leonard A.
Évaluation :

The staff we're great Thanks guys

Candice S.
Évaluation :

The customer service at this location was amazing and accommodating and helpful. The trailer I rented wasn't exactly clean when we got it and it had a few dents and scrapes but it was a good trailer.

Non reviews have been submitted for this location.

Retour
Haut de la page