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Kenny O.Customer Reviews for U-Haul of Natick
Testimonials From Recent Customers
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Terrific staff. The best UHaul location I have used.
Laurence M.The entrance to the place is a bit misleading and dangerous. It's the 2nd driveway but you can't see that until you get real close or pass it. Can you put a big sign ENTER HERE. Otherwise excellent place to rent U-Haul.
Eric S.The guy who worked there (from Belchertown) was super nice and helpful!!! Truck was incredibly clean when I picked it up.
Stuart W.The staff member that helped me was outstanding. He was friendly, knowledgeable and very professional - real asset to U-Haul.
Erik B.We've done a van rental a few times for college moves. Nothing could be easier than Natick/UHaul. Show up. Rent. Move. Return. They make it easy and hassle free.
Mark G.Truck had some kind of exhaust leak, needed alignment, etc. Insanely loud! Worst truck I've ever had from you guys.
Mark L.Seamless and hospitable experience from start to finish. Will def use again.
JEFFERSON M.Very Helpful Staff!
Ronald D.The Natick team is awesome. I have been renting on the weekends for my Floral business. Customer service is excellent
CAROL H.Ty was excellent he helped with every aspect of the paperwork and getting the trailer ready five star employee!!!
cappy C.Ditch the national call center and let customers deal directly with local stores staff. They know what's going on in their own store. Call centers employees are fine but they have no idea whats happening at the local level. Unable to call my local store directly. Quicker to drive there than wait on call ctr.
John D.Next time someone reserves a truck, make sure that everything is ready to go, and also when someone returns a truck back to you, make sure that you inspected, so you don't charge someone else for your mistakes. Thank You.
Yolanda C.I've rented trailers from Natick many times. I'd like to specifically point out the excellent service on provided by your employee "Ty"
a scott B.This location also had amazing staff that took good care of us and helped us through the process. Fantastic location and Staff
JOSEPH H.nice
Glaudistoni S.Staff is very friendly and helpful
Mark W.You charged my card 4 times for over a grand? What the fuck kind of business is this.
JONATHAN E.Maybe more help at the desk!
DANIEL N.Great service! It was a very pleasant experience.
Alex K.The straps on the auto trailer were broken but were replaced by the time we returned with a full truck.
Joseph P.General manager was rude. He released our vehicle without contacting us and upsold us. Five minutes later our original vehicle was available. Dishonest and unnecessarily rude.
Amy L.The person on site when I rented the trailer messed up the return date, and the employee on the return was rude and abrasive. Even though I returned the rental a day early to accommodate their mistake, he charged me for a full extra day, and wouldn't throw away one bag of trash for me with charging me for that, too. Awful experience.
Benjamin L.Tyler was very friendly and a pleasure to deal with.
Lesley L.After hours return is an issue.
James M.The service person was very nice and very helpful. He answered all my questions and I was happy to get on the road quickly. Merci.
Philip B.When I first enquired about availability of a trailer the female customer service attendant said they had nothing available and stopped the conversation there. She was very unprofessional and failed to try and explore any options. A male attendant interjected and asked me for further information and offered me alternatives which did actually include a trailer. He was very professional, very customer orientated and a credit to your company. I hired a trailer and other than the initial encounter the service was fantastic.
John K.more parking for customers
Zully C.Tyler was the most helpful associate ever,with a calming personality
KAREN F.This location is the best U-Haul ever. Rental is always smooth and staff is super nice.
victor L.Daniel and Charles were great! Especially Daniel, he was polite, knowledgeable and helpful.
Shawna B.Everything went well with the rental of a cargo van. The only thing I couldn't figure out was the door lock system on the van; I had to lock each door separately, though I'm sure there's an easier way. Wasn't a huge deal since I was only renting it for 2 days. People at the rental store were fantastic!
Kirk H.Turned rental truck in on Sunday one day early. One of the employees quickly walked buy and took the key. He said he would email my my final bill. Still waiting!
John S.Extremely slow as has been past experience- one person handling everything and it wasn't busy
Karen F.The van rented was so noisy while I driving which was from inside cargo box of metals hitting each other. I pulled it over and tried to find out where but could not find it. It's made me so nervous until I have returned it.
Bok K.I am generally very happy with my experience at this location. I'd like to suggest that the equipment be checked for damage between customers when it is likely moved around the location for parking, safekeeping or other. I had to make a correction to the mileage in my contract and later discover a blemish that I cannot say was caused by me or to me during my rental.
JULIO S.Fast pickup and dropoff. Great experience overall
Rick C.The gentleman at the front desk was very helpful, polite, and friendly. Great customer service!
Amy P.Person at the desk was great. Appreciated the speed.
John W.The manager was rude, lied about company policies and double charge the account after demanding two credit cards, saying there is a "two card system" for all truck rentals. The rental was to begin at 530am using the app for pick-up, keys were withheld until he was ready to give them to us at 7am when they opened. When asked about the double charge at the truck return, he ensured one of the charges would "fall off" in the next two days. Two receipts were printed for the same truck rental on two seperate cards and I will be following up to make sure the first charge is returned.
Michael T.The door on the Trailer was damaged making it very hard to open and close. When i returned the trailer and mentioned this the person stated, they know about and had just go to fixing it yet, "it was on the List"
Andrew T.Nothing! Everything with this rental was smooth and easy going. As usual excellent customer service. Even when I called in to change my rental because I needed it longer they were 100 % professional and understanding.
Kimberly C.More staff at the Natick location. Only one staff member was present at pick-up and drop-off. If another customer is present the wait could be excessive.
Edward C.Kamil worked very hard to help w/our U-Box. Even w/online prepayment, checkout still took over 1 hr. At return, he could not locate our contract in the system. After providing, we still got charged.
Lyman J. | Expérience généraleI would really appreciate someone contacting me from DistrictOr higher statue in the company there is a situation that has occurred and I feel like I am stuck because of the situation
eusida b. | Expérience généraleThe manager (guy who speaks French) was extremely helpful and very personable. It was a pleasure to interact with him. Would highly recommend.
Robert L. | Expérience générale