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Nancy M.Customer Reviews for U-Haul of Natick
Testimonials From Recent Customers
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Alternate pickup location should not be on the other side of a major waterway (Delaware River) connected only by Toll Bridge.
Daniel L.Great customer service AND ease of rental.
Luz G.While the Natick branch was amazing the rest of the uhaul company is terrible. Reserved a truck originally for a one way rental over a month before my move in date. Got a call at 5:30 the night before telling me they didn't have a rental available. I had movers scheduled and plans made but uhaul didn't care. Luckily the local branch (Natick) had a smaller truck and trailer available for rent, but only as a local rental. It was a big hassle but better than the solution uhaul had which was change my move in date. This company really needs an overhaul
Charles F.Great job! Easy to pick up and drop off Thanks for the great service.
Patricia F.Have more staff on spot
HUSSEIN J.easy check-out. Excellent experience all around. MERCI!
Chris T.I rented a 10' truck. It did the job well. Picked it up and it was clean and ready to go. AC worked very well which helped since my moved weekend was in the 90's. It would be great if all your radios on your older trucks had Aux audio input ports so we could listen to music from our phones, and it would also be good if you had cell phone mounts in all trucks. This is the way of the world now. We all use nav apps on our phones. I brought my phone holder that attaches to the AC vent, but of course it didn't fit/work. Please give us a place please to mount our phones.
Victor P.The reservation process is a nightmare. The information available at the central dispatch was not reliable. The overall rental experience once I had the truck was really good.
Brandon F.Cargo area was dirty and full of dust in it. The desk person was rude. The agreement she made was totaly wrong. First thing, she wrote in the agreement that truck had 1/4 fuel but it had 1/8. Second she charged me for refueling charges and gas charges but I told her that I will fill the tank myself and did so. I see se these two charges on my final bill. Totally unprofessional behavior and rude.
Karan M.Team was awesome. I arrived at closing time to pickup and the staff member stayed a little late to help me with my rental. Upon return another team member was very friendly to get me checked out.
Jeff C.Store manager Jake is awesome. Second time using this location and him in charge.
Daniel L.The cars are in great condition and good service
ROBERTO P.Great customer service!
John W.Please send my receipt Like you said you would. Via txt or email. As you have both.
John M.Everyone at this location is very helpful and extremely knowledgeable. I have rented at this location many times and it has always been a positive experience.
Edward D.A dolly was ordered , no dolly in truck. :(, Otherwise it was a great experience.
lori R.The gentleman (I didn;'t get his name) who was cleaning cars stopped what he was doing and greeted me and checked my mileage and checked me out. He said he'd only been there two months. Just a great, friendly guy who stopped what he was doing to help me
michael A.The truck was much cleaner than a recent Penske truck and a recent Enterprise car! Kudos to the cleaning crew!
Sierra B.Check out after hours you have to do stupid check out. My phone Couldn't connect to internet for 35 min. Then next day my card is charged another 65 I went ten miles less than estimated, I put in gas that stoped one notch less than where I got it. Legal robbery because I signed a paper
robbie B.Great support team
John J.Overall it was a good experience. Did notice the passenger side view mirror was very loose that the wind kept moving it as I drive. Had to get my own Allen keys to tighten the mirror base. mileage price per mile is too high.
Hisham S.More signage for where to pull into the location and avoid hitting a pole near the entrance.
Daniel E.Very good 👌
JUAN M.Nothing Awesome workers there thank you
Raymond P.Lack of pads on move may be only issue but pack was good so no damage or issues detected
Brad S.Verry good…
John Henry O.The requested vehicle was ready as per the booking. There were no issues with the vehicle during the in town journeys. A minor issue with fuel levels was quickly resolved by staff to my complete satisfaction. Thanks for a positive experience.
Peter K.Daniel was great
SABEUR E.Thank you for another great U-Haul rental experience!
Paul R.Easy p/u and drop off. Thank you!
Mark L.It was quick, easy, and straightforward
Matt M.Dropped off at 6:55pm on Tuesday. No one was there even though hours are until 7pm. But that's okay, drop off was very easy with all the outdoor instructions
Lucia M.Confirm drop off time if different than standard.
James G.Site is under staffed.
Patricia Q.Spot on service!
Bobby N.Very friendly staff. Quick in/out
daniel L.I had reserved a truck and dollies and mats over a month in advance. When I showed up, there were no dollies nor mats available! Supervising manager was not at all apologetic that there were none, didn't try to call other locations and made no concessions whatsoever. How am I supposed to carry heavy items and boxes with no dollies or mats?
Bernard C.My issue on the drop off was that the Uhaul in Ithaca told me that I had to return the trailer to the Brighton location despite the fact that I live only a fee miles from the Natick location. Upon arriving at the Brighton location I was informed by the Uhaul employee that "they were not taking any trailers today" and told me to go to the Somerville location which is even further away for me. I asked if I could return the trailer to Natick which he said would be fine. So I ended up going to the location that was closest to my home and would have taken me 20 minutes to return but instead I wasted an hour and a half plus gas plus tolls to go to where Uhaul told me that I had to return the trailer. You need to manage this better in the future. Another issue is that I repeatedly tried to call the Brighton location before heading over there, as well as the Natick location and nobody answers the phone which then puts you into the Uhaul call center with a 40 minute wait and all they can do is "let the service center know to call you back.". I never got a call back from either location which would have saved me time and money.
PETER C.Customer service was lacking
Christopher G.Always a positive experience
PATRICK M.Terrific staff. The best UHaul location I have used.
Laurence M.The entrance to the place is a bit misleading and dangerous. It's the 2nd driveway but you can't see that until you get real close or pass it. Can you put a big sign ENTER HERE. Otherwise excellent place to rent U-Haul.
Eric S.The guy who worked there (from Belchertown) was super nice and helpful!!! Truck was incredibly clean when I picked it up.
Stuart W.The staff member that helped me was outstanding. He was friendly, knowledgeable and very professional - real asset to U-Haul.
Erik B.We've done a van rental a few times for college moves. Nothing could be easier than Natick/UHaul. Show up. Rent. Move. Return. They make it easy and hassle free.
Mark G.Truck had some kind of exhaust leak, needed alignment, etc. Insanely loud! Worst truck I've ever had from you guys.
Mark L.Seamless and hospitable experience from start to finish. Will def use again.
JEFFERSON M.Very Helpful Staff!
Ronald D.The Natick team is awesome. I have been renting on the weekends for my Floral business. Customer service is excellent
CAROL H.Ty was excellent he helped with every aspect of the paperwork and getting the trailer ready five star employee!!!
cappy C.Ditch the national call center and let customers deal directly with local stores staff. They know what's going on in their own store. Call centers employees are fine but they have no idea whats happening at the local level. Unable to call my local store directly. Quicker to drive there than wait on call ctr.
John D.Next time someone reserves a truck, make sure that everything is ready to go, and also when someone returns a truck back to you, make sure that you inspected, so you don't charge someone else for your mistakes. Thank You.
Yolanda C.I've rented trailers from Natick many times. I'd like to specifically point out the excellent service on provided by your employee "Ty"
a scott B.This location also had amazing staff that took good care of us and helped us through the process. Fantastic location and Staff
JOSEPH H.Kamil worked very hard to help w/our U-Box. Even w/online prepayment, checkout still took over 1 hr. At return, he could not locate our contract in the system. After providing, we still got charged.
Lyman J. | Expérience généraleI would really appreciate someone contacting me from DistrictOr higher statue in the company there is a situation that has occurred and I feel like I am stuck because of the situation
eusida b. | Expérience généraleThe manager (guy who speaks French) was extremely helpful and very personable. It was a pleasure to interact with him. Would highly recommend.
Robert L. | Expérience générale