Customer Reviews for U-Haul of North Miami Beach

Évaluation :

4

Frontdesk attendant needs urgent customer service training. She was talking with the boyfriend via cellphone with the SPEAKER ON. I was able to listen to all the details when I was sitting there, unbelievable. However, the return equipment staff is a completely different experience, they were diligent, friendly, and with a good attitude.

Évaluation :

4

This is one of the busier stores. Things take a little longer, but it's understandable. It's nice that they are open til 8pm. I would use them again, for sure. Big retail also.

Évaluation :

5

Big up Denise with her customer service skills. You are one of a kind. keep up the good work. Kudos to you.

Évaluation :

1

I rented a auto transport the people at the counter called for someone to meet me outside by the trailers and nobody ever showed up. So after about 10-15 mins of me waiting i decided to hook up the trailer myself. after i did that i went back inside to see what else i needed to do to be checked out. they called the people outside and they said they seen that it all hooked up and i can go . I asked the counter people isnt someone supposed to come help me hook up the trailer ? they said yes !!! I said thats what i thought also . Granted i seen the outside help just standing around doing nothing while i was hooking up the trailer .if you ever hooked up a trailer by yourself you know its a pain in the butt to line up the trailer to the ball on the truck. Without someone guiding you . so i was in and out of my truck a bunch of times to line it up . Now when i returned the trailer . i pulled under the tent that says equipment returns . i sat there for about 5 mins while the outside help were just standing around talking. so i get out of my truck and say what do i do with this trailer ? One if the guys says just pull up here where he was standing talking so he can check the air in the tires. when he was done checking the air he says just go put the trailer where the others are . i say are you going to come unhook it ? he said No . so i dropped the trailer and left . Worst experience ever

Évaluation :

1

Rude staff and terrible customer service. Truck was not clean and didn't go over 49 nukes an hour. It was badly damaged and not well maintained. Should not be rented

Évaluation :

4

Lauren at the front desk was extremely pleasant and helpful. So was the man who put the trailer on my truck. I just don't remember his name. Both were very very professional and polite.

Évaluation :

1

What is the point to do all online if i needed to do the front desk line in order to get the truck keys. Truck was dirty outside also.

Évaluation :

1

Front employees extremely rude, need retraining. Also Gus contract shows me 3/8 but realty's is less 2/8. I just drive around 20 miles and put on gas 30 $please money back!

Évaluation :

4

The service was wonderful , thank you I will probably be back next week to complete my move.

Évaluation :

5

Good service

Évaluation :

1

Hello, good morning, the service provided in this location 2269 ne 163 rd st, north Miami beach fl 33162 on Monday 4/5/2021 10:15 am was the worst service provided in my entire life I had never been treated so badly and done feel so bad for just going to rent a truck which I already had reserved for that day those 2 women at the counter I think they should never work with the client directly because they would bankrupt the business after 2 days and not only them Also another tall lady at the time I return to return the same around 7:10 pm almost kicks me out of the place just for entering to return the truck through the door that was open as if it were my fault that they had not closed the doors because it was already closed and I didn't have to go in because I had to get out of here and throw the keys outside. When I made the reservation, nobody explained to me that it would be canceled hour after said supposed pick-up time, later it was not explained to me that if I threw the keys in the drawer and not for the application, I was charged 20 $extra. This experience in this place was a nightmare I would never recommend this place or my worst enemy, I always go to Uhaul like my family and friends but I have never had this horrible experience (the 3 women were African-American, 2 in the morning and the other at night)

Évaluation :

3

Uhaul customer service is horrible. Bad company. Multiple poor experiences. Rip off. Fraudsters.

Évaluation :

5

Excellent all

Évaluation :

1

This location is horrible. The agents were just standing there talking amongst their selves while the lines were long. Then when you ask them a question they are clueless looking at you like you're speaking a foreign language. NEVER AGAIN

Évaluation :

1

It was a horrible experience. The young lady was inexperienced and slow. Also she gave me kids and that was it there several trucks outside no idea which was mine had to go back inside and direct Horrible customer service

Évaluation :

3

There were no vans available when I arrived, despite a confirmed reservation. The rep was helpful and she did eventually find a vehicle but had to wait a long time. I do not fault the rep. I do blame your company.

Évaluation :

1

Truck dirty no working AC and did not have the equipment I reserved . Awful customer service.

Évaluation :

2

I reserved truck and one men also in front of me in a line...but they don't have it any trucks available!!!

Évaluation :

3

My rental equipment wasn't as clean as I expected, I realized that the fuel amount on the summary of receipt and what's in the truck didn't match but it was my fault in my end I didn't take a picture as my proof, also the dolly I rented was appliances dolly instead I was given utility dolly. I was charged for things that shouldn't even be, went there in the morning and explained the situation and was told it's going to get fix but It didn't. Instead of me paying what I was given on my receipt I ended up paying a lot more. It's my first time to rent for 4 hrs. Usually when I rent it's full day and I'm not too happy with this experience. I was rushing to return the truck and once I got to park it, retried logging into the account to return and I pit the key already in the box not knowing I had to take photos of the interior and odometer.

Évaluation :

5

Sorry of Frank Grau's passing. Back in the seventies we worked out of 36 st office.

Évaluation :

5

I left some of my child's legos in the front seat. I was wondering if they were found

Évaluation :

5

If you guys could get the mini cargo vans; it would be marvelous

Évaluation :

3

I returned the truck at after 7:00 pm, i got charge for another day.it was not fair

Évaluation :

3

Already made someone aware Staff did NOT want to wear their masks. Made me feel very uncomfortable. I waited outside, someone brought me the paperwork.

Évaluation :

1

I could not get the car through the app and u-haul support told me to do it through the website instead that via the app. Then on the website I could not do it because the website could not determine my location. I was told that I could return the truck by 7 pm. I got there at that time and there was no one. I tried to finish the reservation through the app and it was hard. Now I probably owe a fee for not finishing the reservation through the app. I just locked the truck and placed the keys at the store.

Évaluation :

4

Michelle, Janet are awesome and are very professional, they will go above a beyond to assist with the customers important needs!! Thank you ladies!!!0

Évaluation :

5

The woman working was overwhelmed having to work inside and outside by herself.

Évaluation :

5

I often need to rent vans to transport my musical equipment to various gigs. The UHaul Center on 163rd St. is clean, the Staff courteous. The van is always clean and well maintained. This is an excellent place to rent vans or space. I highly recommend it!

Évaluation :

5

Real good service

Évaluation :

4

Maintenance to vehicles

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

3

When I go to the parking to take the truck, they are often stuck too tight between other vehicles then I have to call an associate to get another truck or to try to take that truck out. Long story short, sometimes I waist time when I have to rent a truck there because they don't know which one is easier to take when they choose it.

Évaluation :

5

No comment

Évaluation :

4

The staff at this store are very helpful and willing to provide the service you expect. Thank you Janet, Michelle and the rest of the crew for your help, trucks and storage is exactly what you said it would be, clean

Évaluation :

5

Gentleman was fast and courteous and should get a raise.

Évaluation :

1

No one knew what was going on. An item was left by mistake in there the manager lied and said she did not have it after arguing with them than finally got it back

Évaluation :

4

Staff was very helpful at pick up. Drop off took much longer although it wasn't busy.

Évaluation :

5

The entire staff at this location is friendly and professional. The representatives explain everything step by step. The process was easy.

Évaluation :

1

The branch refuses to remove the contract that was made between a party whom they rented a vehicle under my name in error. The manager refuses to contact me and corporate said they had reported and fixed the issue but I continue to receive toll violations from the contract.

Évaluation :

2

Bad experience , was 15 minutes late checking in and charged another day, was told at checkout I would only have a small mileage fee. Once I checked out and walked away I got a notification of another charge went back to ask why and told different things, finally told yes for addiobal day along with insurance rate and dolly. Had to wait for manager to explain again and get credit. Also they never emailed receipt. Basically feel they tried to pull a fast one after I left. Very disappointed in friendliness and service

Évaluation :

5

Guy who helped me didn't fix car correct (didn't put metal belts) and later there was a problem on the road. I asked him twice if he was sure that he did correct. He said: "yes". It was second mistake. First one was when put towed car on the platform. He told that towed car was in right position but when i started to drive car could be damaged because was fixed close to the right side and place on the left side was almost empty. I had to come back and fix it.

Évaluation :

4

They forgot the to put the tools I rent in the truck.

Évaluation :

5

Unfortunately I was not able to upload pictures from the phone after I took them. You need to take the pictures within the system and usually takes a while to receive the link.

Évaluation :

5

The customer service Agent was very friendly and helpful. She made the experience nice.

Évaluation :

5

Rien

Évaluation :

5

awesome service

Évaluation :

4

Faster customer service. I was there for a solid 30 minutes waiting with only one person attending.

Évaluation :

4

Michelle was very helpful and very friendly. Thanks a lot.. Alexei

Évaluation :

2

When we first arrived, we were told our storage locker was at another address completely (incorrect). Multiple times when we visited our storage locker we had to ask staff to move their car as it was blocking the loading door. 4 days prior to my storage unit expiring, I called their office, told the man who answered the phone that i would like to extend for another month, and he took my credit card number. A week later a woman called me and said my payment was overdue, and threatening me with late fees and lien fees etc etc. It turns out the man had only processed "the insurance owing on the first month" (~10 $). I had been told upon original check in that this was included in my first free month. When the woman processed my 2and month rental payment, she charged me 2 lots of insurance. ******I would like 1 of these refunded please******