Customer Reviews for U-Haul of North Miami Beach

7 102 évaluations

2269 NE 163rd St   North Miami Beach, FL 33162
(Corner Of Biscayne & 163rd St)

(305) 947-9833

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(305) 947-9833

2269 NE 163rd St
North Miami Beach, FL 33162
(Corner Of Biscayne & 163rd St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

RICARDO L. 
Évaluation :
1

not enough person in the front desk at least 1hours waiting

BERMAN P. 
Évaluation :
4

The people that helped me to complete the rental prosees at the desk were awesome, thank you 🙏👍

Dennys C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah A. 
Évaluation :
1

Real bad experience with the vehicle

Ira M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CECIL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco S. 
Évaluation :
1

The Location reviewed is for: U-Haul of North Miami 2269 NE 163rd St North Miami Beach, FL 33162 (Corner Of Biscayne & 163rd St) I rented a storage unit, and the website says 27/7 access, however that is NOT Accurate! This is the 2nd time I've tried accessing my storage unit and keep getting the same message "Access Denied". To make matters worse the Main Gate is actually the Exit Gate and the Exit Gate is programed as the Main Gate. After entering my code at the Exit Gate, I get a Welcome Message, however the building dial pad states "Access Denied" so it's impossible to access my unit. Calling the after-hours number posted on the Exit Gate Keypad is pointless as the manager never returns your call. What is the purpose of posting an after-hours number if they NEVER respond?? What really infuriates me is that earlier today, I contacted the location and told them about the 1st access issue and they confirmed that I did have 24//7 access and should not have any issues accessing my unit. Called the U-Haul 800 number....they do not have the ability to provide access, even though I'm current on the storage charge, what value can U-Haul's support provide if they are not able to provide access to your belongings find it insane U-Haul can't code their systems properly, they should find better programmers or replace the management. If you want 24/7 access then I'd look elsewhere for your storage needs and something is not right with this location!! The location personal are very friendly and nice, just wish the system functioned property and management actually did their job. U-Haul really needs to get their act together!!

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria W. 
Évaluation :
3

When I picked up the trailer I asked Mario if the air pressure was checked because the right tire looked low and he answered yes. My shop is 1 mile away as soon as I arrived back I checked the air and the right tire had only 11psi The requirements is 65psi Within the 21 hours of rental I had to fill up the tire 3 times!!!!!!

Danny N. 
Évaluation :
3

Truck could have been cleaner, better maintained. Once Igor in the highway the truck starting making a major annoying sound.

Albert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabina M. 
Évaluation :
3

The seat was ripped big hole and not clean was a 10” I exchanged for another at front desk she told that are moving trucks doesn't matter if it has a hole in the full seat I took pictures

DIANA L. 
Évaluation :
2

THE SERVICE IS TOO SLOW... THE EMPLOYEES ARE TOP NOTCH BUT THE SYSTEM IS RIDICULOUS. IF I DO MY RESERVATION, PAYMENT, DL SCAN AND CHECK IN ONLINE OR IN THE APP, WHY DO I HAVEVTO DO AN HOUR OR SOMETIMES MORE THAN HOUR AND A HALF OF LINE TO REDO THE SAME AT THE DESK? IT WOULD BE MORE PRACTICAL TO GO TO THE GUYS AT THE YARD, SHOW THEM MY RESERVATION NUMBER WITH THE CHECK IN, AND GO! IT'S RIDICULOUS THE AMOUNT OF TIME THAT I WASTENIN THAT LINE WHEN, IN MY CASE, I ONKY RENT AUTOTRANSPORTS!!!

MARTIN C. 
Évaluation :
4

The system worked well (checking in with my phone etc.). The gas gauge showed less than what was recorded ( It allowed me to dispute it). Dash board was very dusty and there was a used face mask on the floor of the cab. I drove about 1 mile then discovered the left side mirror was so loose and moving around that I was able to lift it out of the holder. I returned truck and got another one. Exchange went smoothly and truck was ok but the same issue came up with the gas gauge. Record showed more gas than what was on the gauge of the truck. Whoever is checking the trucks need to be more careful. Two trucks and two mistakes with the gas recorded and a loose mirror is not good. The woman (Synthia, I believe) in the office was very helpful. If I recommend this place to a friend it will be with a warning.

Ursalem K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIKTOR V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Carlos C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronney S. 
Évaluation :
5

Awesome location

Sarry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maja R.  |  Online Move In 
Évaluation :
5

keep inventory . 4 wheeler was missing even though i preordered it

Vlad K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Just continue to deliver great service that's all .

Joel E. 
Évaluation :
2

The vehicle ran fine but it had a check engine light on seems like you shouldn't rent out trucks to drive across country with the check engine light on. Also we paid 20 $to a employee via cash app to put our car on the tow dolly, after driving from Miami to west palm we noticed one of the tires was out of the ropes and diver the tire is supposed to sit in. Appears that it was because the tire was very low on air- but this seems like something an employee should check

Joseph K. 
Évaluation :
5

Everything was good

BEESHAM C. 
Évaluation :
5

Excellent service à la clientèle

LOUIS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LIUDMILA S. 
Évaluation :
1

I went with a full tank of gas to install a hitch and they stole gas from me. Empty tank.

Juan Manuel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULETTE P. 
Évaluation :
4

The motor light turn on (good thing it was when we were dropping off the truck) we report it in the check out. The AC did not work.

Aneli V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pauline S. 
Évaluation :
5

guy that checked me in was awesome!

Kim A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY B. 
Évaluation :
1

Stood in line for about 20 minutes and I had to ask someone to help me with my return myself. Employees sit inside and completely forget they work there. Location needs better management.

RODHANAH W. 
Évaluation :
1

Staff was rude and indifferent. Showed no sense of urgency when customers were coming in to drop returns

Ruben P. 
Évaluation :
5

Nothing more to add except the staff Ms. Cynthia who attended to my check in to pick up vehicle was very professional answered all my concerns in a professional manner the other staff working I didn't get their names but they all were professional and quick with handling other customer needs I observed that as Ms. Cynthia attended with my rental outside male staff showed me the entire truck so as to make sure it was okay and he was very professional and assisted me when asking about opening and closing door. I have rented many times from this location and have always been treated with the upmost respect. Thank You U- Haul for a enjoyable experience at this location and all staff in attendance on 09/03/21 should be commended for their exceptional professional service for your company

June S. 
Évaluation :
2

The customer service cannot find the keys to the vehicle .Vehicle was not clean how it's supposed to be due to COVID-19 it was a lot of dog hair in there so I had to go to the car wash and clean it .

ROBERTHA M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jose S. 
Évaluation :
5

I was urgent need for a truck and you guys came thru via online reservations so very thankful

KENDRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jude L. 
Évaluation :
3

When I picked up the trailer it looked like it had a bend in the hitch I asked the guy wow that looks low. I had to wrap with a plastic bag it was so low as did not want chains to drag. good job I was transporting light stuff. the trailer tracked very well and no issues along the way.

RANDALL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL M. 
Évaluation :
5

The web site is lightly redudent

BASSAM K. 
Évaluation :
5

Denise was awesome, she helped me get on my way in no time. Great service

Bruno O. 
Évaluation :
4

The truck was completely dirty and smelled like marijuana. Didn't have a lock for the back. Didn't have a dolly or cover inside the truck.

RAYMOND O. 
Évaluation :
5

Next to Eric's location at 2828 Hollywood Boulevard the 163rd location is my second favorite.

LEE G. 
Évaluation :
1

The girls at the front taking the reservation were very unprofessional and kept saying the n word

GISSELA C. 
Évaluation :
5

Check tire pressure sensors

ISLAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREAS B. 
Évaluation :
4

Le personnel était amical et serviable. My rentals went smoothly with no realative improvements to be noted.

Jeffrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAJIB C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEM P. 
Évaluation :
5

Nothing all was great!!!

rachmim H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neiah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIEGO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATERYNA S. 
Évaluation :
1

I have been overcharged 410 $. It's been days and the charge I has not been credited. Very bad billing. Didn't expect this from U-Haul

KLEBER D. 
Évaluation :
4

Improve the speed of the service is definitely a must. Returning equipment wait was too long during the business hours considering I m the second in line. I still waited twenty plus minutes. Reserved a pick up truck but the truck was not available upon arrival. Fortunately a cargo van was able to hold the item that I need to transport. I was in shock when the service person told me that the truck is not available. Service was courteous but the moral was a little lack luster.the business didn't seem to busy but every employee was busy with something else. I counted six employees were working. But everyone was busy with something else. Two out of the six were legitimately busy with customers Other four were busy doing something else. At 9 am. Four peole were in line. I had to wait almost ten minutes while I was third in line. But the service was courtesy and that's the most important part for me. Although the waiting is a little unpleasant. But not too bad. It would be bad if there were a few more customers. .

Michael C. 
Évaluation :
5

Excellent. Service

HENRY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN D. 
Évaluation :
5

Keep up the good service

JOSE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERLANDO P. 
Évaluation :
1

Saturday morning, trucks aren't ready, can't find keys a homeless person was clearly sleeping in a vehicle, with beer bottles and the smell of urine. The truck had used masks and paperwork left behind in it. Returning the truck an employee ignored me and walk past me three times. It appears that a young lady (asst or manager) was standing there and witnessed this said nothing to the guy even after I repeated my question. Sunday I go back to speak with a manager it was the same young lady but at 10AM she was at McDonald's. I did leave my name & number for the general manager to call, but of course like his employees, he ignored the customer.

MARK F. 
Évaluation :
5

Very Busy Place Tony was Wonderful !

Christina M.  |  Premières impressions 
Évaluation :
4

Fui atendido por Denice, habla poco español pero excelente su atención 1

Angel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renato C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose C. 
Évaluation :
2

Costumer service 👎

MAURICIO S. 
Évaluation :
3

Self/mobile check in didnt work Employee attitude was very disappointing. First said it couldnt help bc I had started the mobile. Then finally understood I wasnt able to do it and while doing it for me had a negative attitude

DANILO G. 
Évaluation :
5

Very professional polite and friendly!!!

rachmim H. 
Évaluation :
3

Car was clean but smelled like weed

Ronit B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredelin J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAIN B. 
Évaluation :
4

Ensure equipment is clean and free of dirt, dander, debris, pet hair and dust etc

ANDRIENNE S. 
Évaluation :
4

Only complaint is that to return the unit the guy who checked me out told me I was good to go. I asked if I will get an e mail and he said yes. An hour later no e mail and I check the app and still showed “in use” i had to call the location that was still open for my luck to ask to close the rental cause I didn't want them to keep charging me for extended time. T

JUAN G. 
Évaluation :
5

Ningun comentario excelente servicio

YURLENDY G. 
Évaluation :
1

I was there at 7 am. There were also several people waiting outside. The store is suppose to be open at 7am. It was dark inside the store. Doors were unlocked at about 7:25am. If you are not going to open promptly at 7am then change your store hours. You wasted 25min of my valuable time waiting outside.

JULIAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rafael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dalita C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge P. 
Évaluation :
5

Truck is old but usable.

Damaris Mora N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN C. 
Évaluation :
5

The staff that works at that location, showed excellent service and manners. Great job guys, and thank you.

JEFF R. 
Évaluation :
5

Service is excellent

GERARDO T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cindy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nerys R. 
Évaluation :
1

The van was filthy and after 50 mph was vibrating like earthquake and I mentioned to the manager when I returned I did not hear any response back from her

Ali S. 
Évaluation :
5

Professional, quick, responsible, helpfull, big inventory

IGOR M. 
Évaluation :
5

Your sales rep, Carla was excellent ‼️All stars to her.

andrew A. 
Évaluation :
5

Great , fast and efficient service

WILLIAM L. 
Évaluation :
3

Location is practical for us living in this area. Although difficult of access on this very busy fairway. The van was dirty inside and out. Had not been washed in quiet a while. You could write messages on the outside with no problem... But the van itself ran well. Had enough space for our needs. Was not beat up or broken. Return was easy. The process was painless. The App could be a bit more user friendly. Too many questions to answer when under the pressure of moving. Staff at this location seemed very stressed and unhappy. You could tell they forced themselves to remain just polite. Hard times I guess. All in all it was practical for us and we accomplished our move swiftly. Also saw a special on a small storage in the store. So we will take one for our remaining items. Thank you for your services.

JOHN D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ELIYAHU F. 
Évaluation :
5

Very helpful staff

NABEEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSIE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sabrina W.  |  Expérience générale 
Évaluation :
5

Big up Denise with her customer service skills. You are one of a kind. keep up the good work. Kudos to you.

Tamesha L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMAND E.  |  Expérience générale 
Évaluation :
4

Michelle was very helpful and very friendly. Thanks a lot.. Alexei

Alaxei K.  |  Premières impressions 
Évaluation :
5

Thank you for the Great service -

Walter P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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