Customer Reviews for U-Haul of North Miami Beach

6922 évaluations

2269 NE 163rd St   North Miami Beach, FL 33162
(Corner Of Biscayne & 163rd St)

(305) 947-9833

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(305) 947-9833

2269 NE 163rd St
North Miami Beach, FL 33162
(Corner Of Biscayne & 163rd St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The customer service reps were amazing people

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicolas B. 
Évaluation :
4

Services is always fast and I like it

ANA S. 
Évaluation :
5

Awesome and convenient thank u guys

NEAL R. 
Évaluation :
5

El muchacho que me entregó y recibió el trailer muy amable y amistoso

ROBERTO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terence D. 
Évaluation :
3

This is my second time at this location and both times the girls at the desk/office are always extremely rude. It's a hustle to deal with this location

Juan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYON M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George F. 
Évaluation :
5

associate who took care of me needs to be more friendly...

esther A. 
Évaluation :
3

The young lady was very nice.

MICHELLE A. 
Évaluation :
3

My rental was relocated from the Ives Dairy location to the 163rd street location but I never received an email notification.

Pascual V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
5

Nothing you guys are great

REBECCA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINA F. 
Évaluation :
4

- Get accurate mileage on returned vehicles - If customers give a 15 mile estimate in the beginning and returned at only 8 miles used it should be properly confirmed - Don't automatically charge credit cards at the estimate rate without verifying - Some technology is good but it can also make some workers lazy - Thank you -

ARRENALD G. 
Évaluation :
5

Everyone was helpful. Service was fast. Easy to use and be on your way.

Rose J. 
Évaluation :
1

Poor service, very unorganized, over charged for mileage. Will never use Uhaul again

CARLOS A. 
Évaluation :
2

Difficult access / in and out. Poor signage Car was dirty.

DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGI P. 
Évaluation :
5

They always have what I needed and they were always there for me when I needed them

JASEN A. 
Évaluation :
1

I called because I was going to be about 20 min late, and they told me it was ok for 1 hour to be late, and I was only late for about 25 min the most and they charged me another whole day for it, after they told me I could get there one hour late,

DAVID P. 
Évaluation :
2

I was charged a different final amount !!! … , I tried talk with the manager because when I was putting gasoline the pump was broked and locked , the gas tank its full ! I picked up the truck just with 1/2 lanky …. Nobody helped about ….

MARCO T. 
Évaluation :
3

We were very badly received at the front desk by Janet because we had not completed the registration on the app. It was a really bad customer experience, very surprising from UHaul.

nicolas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YURI L. 
Évaluation :
5

Outstanding site and staff. Zero issue.

isaiah J. 
Évaluation :
1

My reservation was cancelled automatically because i got there one hour after my original pick up time There was no utility dolly available It made my move impossible

FERNANDO A. 
Évaluation :
5

The process from start to finish was excellent. I will gladly Rent Uhal vehicles again from this location. Thank you so much for your kind service!

monese W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anamaria R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura A. 
Évaluation :
3

Employees were arguing agitatedly about who was supposed to hand me the equipment. Then one of them told me to go outside and wait for an employee to hook the trailer to my car... It took the employee very long to go outside. When he came out, I already had hooked the trailer to my car.

Marcos B. 
Évaluation :
5

The young lady shante was very pleasant very professional and very helpful she's a major asset to the company I recommend one day as you possibly can be a site manager kudos to her 🤩🥰

LARRY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sabrina W.  |  Expérience générale 
Évaluation :
4

It was somewhat difficult finding step outside, Each time I was told to go outside and someone will help me I would have to look around to find that someone

STEVEN M. 
Évaluation :
2

Rude employees.

BARBARA O. 
Évaluation :
3

in general, not bad. A very rude employee who gives out the keys, the van is not very clean. The keys received 2,22 pm although the apoment was at 2.00, but you need to return the van after 4 hours, that is, at 6 22 minutes they stole at the registration, although everything was done in the application, but who gives out the keys was in no hurry and was rude ...

Victor T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

danny C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle L. 
Évaluation :
5

Reginald was extremely helpful at the Miami drop off location

MICHAEL F. 
Évaluation :
3

The ladies working the desk were rude. When I picked up the truck they told she would change the pick up time to 4 per my request and when I went to get it I was told it was no longer available. She also told me I could not rent another trailer due to none left. I went online and made a new reservation at the same location and was able to get another trailer. The gentlemen work in the yard were helpful.

MARK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULHENRY R. 
Évaluation :
5

Provide the same service as you did for me

FRANK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carlos S. 
Évaluation :
3

Increase engagement once customers enters office and improve speed of service. Display wait time. Have a kiosks to enter customer information to capture basic reason for visit and basic information to start rental process.

WOODLY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONEL V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HUSEYIN C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maurice W. 
Évaluation :
1

Horrible customer service from BOTH of the two young black women working there BOTH TIMES I came in! Will not recommend to anyone who is truly in need of a Uhaul because they made it so incredible hard. Wow is all I can say. People who hate working with people better known as (customers) should just stay AWAY FROM THE WORK FORCE IN GENERAL!

ANGIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

willy B. 
Évaluation :
5

Excelente todo

MARCO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAFNEY C. 
Évaluation :
5

.

MARILYN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PIEDAD L. 
Évaluation :
5

Amazing staff and what a delight to walk in your store and have such a fun professional happy and everyone smiling group of folks helping us with all our needs...keep up the great work and I will be back for sure...thank you Carla and Anthony you guys ROCK😘

Jessica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELI E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Grzegorz L. 
Évaluation :
4

Exceptionally easy return process, with very pleasant attendants

EDWARD S. 
Évaluation :
5

Staff was great. Called couple days before pick up to confirm. Polite and helpful at all steps.

ron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ULRICH P. 
Évaluation :
5

Who ever was there to assist me was very nice and respectful

ROMANN N. 
Évaluation :
5

The Ladies who run U Haul are aamazing! The 3 Ladies on duty Friday were fun, funny & efficient. We had a great time together and they got me in and out in record time. Please give them a raise!

Brian P S. 
Évaluation :
5

theydid everything possible

MANNY R. 
Évaluation :
1

My biggest issue is i purchased help via your website to help me unload on Friday May 21, 2021. The truck needed to be returned that afternoon. The 3rd party took the money immediately at pick up. 1,5 hours before they were schedule to arrive they texted a cancellation. Even that morning they texted everything is good to go and then cancel 1,5 hours ahead. I have a full truck, 26 feet. No back up plan, no support, no plan B. THey have not even refunded the money, so they have had my money for 10 days now and not returned it. How does Uhaul invite such a poorly run operation to take money and offer services on YOUR web page and then treat YOUR customers like crap?

Kenneth H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

guilherme L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GUILHERME L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLERNA I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirsten H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
2

Don't say that a 10' Van cost 19.99, since I only used for 3 hours and had to pay almost 70. Also you charge per mile, plus rental rate, and the rental charge. And the time of check in took more than 25 minutes.

Jara A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAUL F. 
Évaluation :
3

Second time I'm returning the truck and gas marked wrong. I always take a picture of it so I get refunds, but someone is doing something funny

ILYA E. 
Évaluation :
4

Me cobraron una exageración en gasolina, llame a quejarme y nadie me solucionó...pésima atención!! Mañana tendré que ir a la.oficina para pedir mi devolución!!

CARLOS O. 
Évaluation :
3

There was left over food in the van windshield was dirty

ROSE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA H. 
Évaluation :
5

Be more. Verbal and attentive

CORA M. 
Évaluation :
3

Quick, simple, good transaction!

EUELLA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BORIS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norman W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIZ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCEL A. 
Évaluation :
5

Excellent service always

VANESSA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BIBIANA M. 
Évaluation :
3

I made a reservation for a trailer and when they arrived, they simply didn't have it for delivery

Milton F. 
Évaluation :
5

The person that check me in Was very nice When I return my Truck the person was very accommodating thank you

GREGORY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liliana Z. 
Évaluation :
3

The custom service is the worst. It's a scary experience ask something there. Considering moving a situation when you try to save money, taking this service for the first time was for me hard to understand and I feel that the employees lost her patience's many times.

ORIANA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Volodymyr A. 
Évaluation :
2

I had a new person for pick up so he was slow and unsure of the procedure (not a problem because everyone is new at some point) but the woman working with him was a bit rude. When I asked about the furniture blankets I was told in a very rude manner they are already in the truck. I took my two trucks and left believing her. To my surprise, when I got to my location the back of the truck had a zip tie on it so again I figured my pads were in there but when I opened it all I found was debris from the previous renter and no furniture pads! Then I received a nasty phone call about my late return of a pickup truck (yes I was 15 minutes late) but the call came about 17 hours after it was returned and in my email was the receipt for the return! I will NEVER rent there or recommend this location to anyone!

WILLIAM S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVIDSON D. 
Évaluation :
4

The mobile check-in process was a bit confusing. In order to get the key, I had to provide additional information: two things from a list. Some of the options were the phone number or a friend or relative, a work phone number, a lease, a passport, etc. Had I known this in advance, I would have planned accordingly. I provided an alternative number, whugc was that of my sister's. I had chat with an online rep who had to verify that number by calling. It was very odd. Then, I still had to interact with a human in person in order to get the key. When I check the cargo area, the dolly nor the blankets I requested were there, so I had to track down someone to give them to me. It was a bit of a mess.

Samuel H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

noel S. 
Évaluation :
2

The guy that started the process was very nice but the girl that finished it was awful she didn't walk me outside to make sure that everything was fine the gas was under what the contract said she looked like she didn't wanted to work

JESSIE S. 
Évaluation :
5

Everything is perfect

MIGUEL F. 
Évaluation :
5

Big up Denise with her customer service skills. You are one of a kind. keep up the good work. Kudos to you.

Tamesha L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMAND E.  |  Expérience générale 
Évaluation :
4

Michelle was very helpful and very friendly. Thanks a lot.. Alexei

Alaxei K.  |  Premières impressions 
Évaluation :
2

When we first arrived, we were told our storage locker was at another address completely (incorrect). Multiple times when we visited our storage locker we had to ask staff to move their car as it was blocking the loading door. 4 days prior to my storage unit expiring, I called their office, told the man who answered the phone that i would like to extend for another month, and he took my credit card number. A week later a woman called me and said my payment was overdue, and threatening me with late fees and lien fees etc etc. It turns out the man had only processed "the insurance owing on the first month" (~10 $). I had been told upon original check in that this was included in my first free month. When the woman processed my 2and month rental payment, she charged me 2 lots of insurance. ******I would like 1 of these refunded please******

Curtis B.  |  Expérience générale 
Évaluation :
5

Thank you for the Great service -

Walter P.  |  Premières impressions 
Non reviews have been submitted for this location.

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