Évaluations des clients U-Haul of North Miami

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of North Miami

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Enos D.
Évaluation :

Excellent! Excellent! My receipt was not email as was promised. Darl2ewcii@gmail.com. Thanks.

Victoria S.
Évaluation :

This location is extremely lazy. I was overcharged because they didn't want to log the truck in in. So I was hit with a $20 dollar late. Stating I came back the next day which was false. Im still waiting on my refund for late charges and a dolly I didnt use.

javier S.
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When I got my truck the gas and the mileage was not Correct. Thankfully with the help of Ms. Yanira Thomas I was able to take a picture using the uhaul app which showed that the mileage was incorrect and the the gas tank was not on full but just a bit over the halfway mark. Unfortunately upon return the changes were not uploaded to the uhaul app and also I was not able to retrieve the photos because the app will not let back in to see the photos due to app not letting me back to review. At this point the “manager and employees “ were not helpful at all and very unprofessional which at this point I had to contact costumer service name Mike which by the way was very helpful and professional to try and fix the incorrect information for the gas and mileage. The manager did not want to hear Mike or help with the correction which at this point 2 hours have gone by and at the end he OVERCHARGED ME WITH A BILL 176.76 which should have been no more than 80 to 90 dollars for service rendered. I WILL NOT RECOMMENDED TGIS UHAUL TO ANYONE AT ANY TIME NOT EVEN FREE!! Pending claim for CORRECTION!!

Pamela S.
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My experience was quick easy and hassle free

SEAN D.
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They give me a hard time they would not take my Apple master credit card I had to call Corpratr 3 times on them I was getting wet when I was driving it the key don't work in the driver side door very bad experience very bad iam sad as I was driving the u hall box truck on Sunday it was raining the rain water was coming in from the roof wetting me my wife and my grand baby why would u hall rent a vehicle in that state of mind also I had to enter the box truck from the passenger side door every time when it was lock be of the keys not working in the driver side door and also when I put the keys in the ignition it don't work unless you play whit the keys for a long period of time to get it to turn to start up if this was in a white Nabor hood we would never have this problem the next time that I have to rent a u hall I am going to a white Naber hood my credit score is above 823 and I didn't have to go through wat I went through with my family I also call Apple credit card while I was there on speaker phone to let the u hall people know that it was a real Apple credit card and still the manager tell him employee that they cannot take my Apple credit card because it looks like a gift card I asked them to swipe my Apple credit card more then 7 times and they just give me a hard time after going back and forth with them for over 30 minutes I called Corporate and they rent the u hall box truck for me with me using the same Apple credit card that they say that can't take very Sad some one need to get fired because of this I also have pictures and videos that iam going to Email to corporate my Doughtor work for u hall some one needs to contact me about this matter I have been renting from u hall for over 25 years and never had a problem until now my phone number is 954-559-9932 Sean

SHANE M.
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Great location! Was the only location in my area that had ANY trucks available to rent when I needed it. Highly recommend them!

doris S.
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My rental was still in the back not ready yet but the representative at the counter was very kind and courteous and got my rental ready. Customer service was great.

Evens L.
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Le client n'a pas laissé de commentaire.

David C.
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Le client n'a pas laissé de commentaire.

Alex D.
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Le client n'a pas laissé de commentaire.

JOHNNY S.
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Le client n'a pas laissé de commentaire.

Derek M.
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Le client n'a pas laissé de commentaire.

verndina W.
Évaluation :

Be CLEAR about how to return a vehicle. REPEAT it multiple times and ask the client if they understand that how ya should do it. I was charged fees for following the Uhaul agent instructions. "I Called " Uhaul, HE gave me the address to drop off location and told me to put the key in the drop box. Then when i got there to pick up my deposit they told me i was getting 14.00 and immediately i said oh no um not, it's suppose to be100. after waiting for all of a hour for resolution through multiple phone conversations bout MY money i only got 78.00 and some change of my deposit back. I feel like Uhaul ripped me off. I called them at Uhaul and ask about a night time drop off cuz i couldn't keep truck because they would've towed their truck. I was given a drop off location address and told it was 4 miles from my location and to put the key in box which i did, and we left. The rep never told me you have to call back. So it's a excuse for them to take people money. Then they talking bout sending me a check once they review the situation. I didn't pay for the truck in a check. Beware people call back just to cover your backside, Um pissed. I had to work and save my money to cover my move, and for them NOT to give me a full refund sucks. The truck was there for 2 days parked and they had the key. Um disabled and i was in tremendous pain. I had no choice but to get some rest. Tisk tisk tisk, Bad Uhaul. I want my money back in CASH just like i gave it to them.

SAMUEL A.
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Le client n'a pas laissé de commentaire.

Casey F.
Évaluation :

The store manager called me a liar and said that the agreement that I entered into over the phone with uhaul did not exist and charged me $300+ more than what I was quoted. I have already contacted customer service and if they cannot fix the issue, I will be disputing the charge with my credit card company. The main issue was that no receipt was sent from my phone conversation to back up my claim. But the store manager should not have called me a liar and been very rude upon returning the vehicle.

Nicholas S.
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Le client n'a pas laissé de commentaire.

Matthew H.
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Le client n'a pas laissé de commentaire.

Kevin B.
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Trucks are very old and sound like Tanks. I would rent elsewhere but they were sold out of their trucks. Pricing of mileage was way more than I have every paid for the same sizes truck from Budget or Penske. I have rented 4 trucks in the last two months and only the pickups were new or on the newer sided. Really need to invest in new trucks and not keep them in service for so long.

David S.
Évaluation :

I needed to rent a truck for less than 1 HR. My total mileage was less than 6 . I had reserved the truck, and opted out of the insurance. When I arrived, they would not let me rent the truck unless I took a $20/day insurance policy. That was not in the reservation that I made online. I feel duped. If the insurance is mandatory, then you cannot advertise a $29/day rate, when it is impossible to rent the vehicle for only $29/day. I want to be credited for the $20 insurance.

Emily C.
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Le client n'a pas laissé de commentaire.

Bonnie N.
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Le client n'a pas laissé de commentaire.

Jacob B.
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Not all requested equipment in the truck. Check engine light on.

WALLACE S.
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Le client n'a pas laissé de commentaire.

JOHN Y.
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Le client n'a pas laissé de commentaire.

Robert B.
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My original reservation was for a different location (one much closer to my home) and wasn't notified that U-Haul had changed my location based upon vehicle type. Apparently the location near me doesn't have pick-up trucks. The staff said I should have been notified, but I wasn't. This resulted in me walking 3 miles down the road since my neighbor had already dropped me off and went back home. This has noting to do with the crew at either location.

Hobes M.
Évaluation :

It was a great experience. I was able to easily expend my contract without any issues

Konata S.
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Le client n'a pas laissé de commentaire.

Cheryl C.
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The employees were very helpful, professional and seemed genuinely concerned about providing me with what I needed.

STEVEN D.
Évaluation :

Jean Leon Vonnie and the crew are very helpful thanks and keep us your loyal customers coming back happy holidays

Gal N.
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Le client n'a pas laissé de commentaire.

Valerie M.
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Le client n'a pas laissé de commentaire.

juan S.
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more honestly with the customers. Equipment should be clean and disinfected to help prevent the spreads of COVID19 like the cdc requires for business and damage to property like scratches due to dirty and rocks inside the trailer . Really disappointed at the service provided, i have been using u-haul for years now and never experience anything like this.

Keny D.
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Le client n'a pas laissé de commentaire.

Johnny W.
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Le client n'a pas laissé de commentaire.

Abdel G.
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The crew member need to recycle.

Hannah B.
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They forgot my moving pads but didn't charge me Very fast and friendly service. I will be back!!!

Daniel K.
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Le client n'a pas laissé de commentaire.

LaTasha B.
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Le client n'a pas laissé de commentaire.

JORDACH J.
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I was overcharged and the manager still not being helpful

Anite D.
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Le client n'a pas laissé de commentaire.

Todd G.
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Le client n'a pas laissé de commentaire.

Christopher S.
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Nothing

patricia H.
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Le client n'a pas laissé de commentaire.

Mark S.
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Great customer service

Nicholas S.
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Le client n'a pas laissé de commentaire.

Hugo M.
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Terrible customer service! Got yelled at for pulling into the equipment return line accidentally. Then, the very rude lady who was taking care of our rerun was on her phone on a personal phone call and when we approached her, she yelled at us when we asked her for the discount ad posted in the back of the truck. Overall, rude customer service.

Timothy B.
Évaluation :

Still Waiting for the return if my deposit

Regina B.
Évaluation :

I think the rep's are doing a great job. This location is a very busy place thanks JEAN AND YOUR STAFF keep the great work

Dochelet V.
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Le client n'a pas laissé de commentaire.

Mauricio A.
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Le client n'a pas laissé de commentaire.

Efrem G.
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Le client n'a pas laissé de commentaire.

Virgilio A.
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Le client n'a pas laissé de commentaire.

Margo D.
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No improvement needed...You guys were Fantastic.

DAVID P.
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TERRIBLE CUSTOMER SERVICE , RENTAL NEEDED AIR IN TIRE AND I HAAD TO DO THAT MY SELF ???

Ricardo C.
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Le client n'a pas laissé de commentaire.

Alexander D.
Évaluation :

get new trucks. I had an issue leaving Boynton Beach. the gas cap was broken wouldn't come off. I had to get the cap off by any means. Drove back to Miami with the vehicle running at 50%. Made it to Miami at just before 5am. Not a good experience. Alex

Gloria E.
Évaluation :

U-haul reps did a tremendous job on assisting me with the best offer for my needs.

Oscar L.
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Le client n'a pas laissé de commentaire.

MARC F.
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Le client n'a pas laissé de commentaire.

Karena S.
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Le client n'a pas laissé de commentaire.

Marta L.
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The truck was ready at the time requested on my reservation. Everyone was helpful During the pickup and return of the vehicle. Thank you

vilsaint R.
Évaluation :

Mileage too high

JEREMIAH F.
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Good

Nicholas S.
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Le client n'a pas laissé de commentaire.

susan I.
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Le client n'a pas laissé de commentaire.

Yordan H.
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Representative did not ask me if I wanted the insurance, automatically included it. I did not find about the charge until I returned the equipment. The staff needs more training to handle customers, they get stuck with one client for long periods of time, ignoring the rest in the line.

dominique D.
Évaluation :

The supervisor there was very disrespectful Mr.Jean so my experience was very bad

Tara A.
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Marissa, who works in the scheduling department for North Miami, was phenomenal! She was very attentive to my needs and ALWAYS made herself available when I had a question/ concern. Overall, Marissa's assistance allowed the process to be stress-free. Thanks, Marissa! P.s.- I made it to my destination safely and I DO NOT miss Florida, at all. :)

Henry M.
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Le client n'a pas laissé de commentaire.

Jacqueline K.
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Le client n'a pas laissé de commentaire.

Sean T.
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Made a reservation for 15ft truck. Arrived day of and truck was not available nor did anyone contact me to advise or offer alternative options. Had to instead pay for TWO vans and maneuver that. No customer loyalty appreciation or any type of we apologize. Never again!!!

David W.
Évaluation :

Good Equipment & Service

JUAN L.
Évaluation :

Original equipment pick up address was in 1710 NW 151ST ST, OPA LOCKA, FL 33054. I arrived there and location was closed (I was informed it was closed all day, and after a Kwik-mart called in, 20 minutes later the U-Haul responsible person arrived. After starting the paperwork, I was notified my reservation was cancelled (I called in the same pick up day to make sure all was good and I didnt waste any time). After one hour at the original pick up location, and thanks to customer support who really was the first point of contact that helped me, I was redirected to the location of North Miami at 7th Ave. In there, I was attended by a new employee with very little or poor training, and he was struggling. Not his fault, because we have all been there on day one, but he made several mistakes including change in my drop off location (to somewhere in FL, instead of respecting the original quoted address in Norristown, PA) and upon hooking up the trailer, he forgot to lock the trailer to the hitch ball (most dangerous mistake). I noticed upon arrival to my house before departing FL (fortunately). I re-checked all and found this issue. Manager supervision is suggested to new employees. Anyways, on September 25, I was not a happy at all or impressed with U-HAUL. My previous experience was completly the opposite.

Living Word C.
Évaluation :

Please check my last rental. I have a sun pass I take with me during the rental, but I didn't see any charges for my last rental. We will pay any outstanding debt. Willie Felton Living Word Christian Center Int 305-298-5842

Emile T.
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Le client n'a pas laissé de commentaire.

Carline L.
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Friendlier, helpful staff

Arian R.
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General manager really rude. Really bad customer service.

Nerkida J.
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Le client n'a pas laissé de commentaire.

Damaris G.
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The manager was a bit rude. The lid on the pickup would not open.

Juan C.
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Costumer service was excellent fast and courteous

Rebeca anais G.
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The workers are great, but ALWAYS short staffed. They get blamed for things that are out of their control. You can tell they are over worked. Staff seemed very stress but kept their composure even when customers were yelling at them.

LUIS P.
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Le client n'a pas laissé de commentaire.

Jeanty J.
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It was great

JUDY E.
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Customer Service was great. Clerk Leon was very professional and knowledgeable of his work. Upon returning, the young man and lady were good as well.

JUDY E.
Évaluation :

Customer service was great. The clerks Leon and the other young guy was very professional and knowledgeable. Upon returning the young lady was very nice and helpful too.

Mark D.
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Truck at the sight when stated was a big problem

Keith P.
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Le client n'a pas laissé de commentaire.

Daniel H.
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Le client n'a pas laissé de commentaire.

AXEL B.
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Le client n'a pas laissé de commentaire.

Theodore B.
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Le client n'a pas laissé de commentaire.

REBECA G.
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The employees were great and very helpful. Drop off was easy and quick. But they looked under staffed. Employees need support for a successful smooth day.

Luis C.
Évaluation :

More than an hour to be able to leave with the truck. Store manager, unfriendly and very slow. Only 3 customers on the line and a long wait time, all customers angry with the handling of the situation. In this shop in the morning it's always the same, you should do something about it.

Zachary B.
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The woman that was helping me was really nice and pleasant

Ahl B.
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After hours drop off but it was nice and easy.

Elier R.
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Le client n'a pas laissé de commentaire.

Darelys V.
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We the best uhaul store thanks thanks thanks im so happy

Elier R.
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Reserved a 26 foot truck a month in advance and the day before pickup got a call that there were no 26 footers available and had to rent. 20 footer. Could not fit my belongings and now next week have to rent another truck to move the rest. Never again with uhaul Elier Roqueta

JORGE C.
Évaluation :

A very bad experiency specially with the charges and NOT a clear details why I was charge too much I agree online the total$181.17 and at the end it was a extra charge of $66+ $30 in gas. Total I pay$ 277 almost the double I was told and the truck was very noisy specially the doors, This is a FRAUD.

JORGE C.
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They charge meore than I agree to pay the amount I was told to pay online was $170 for 90 Miles plus rental and at the end they charge me $265 plus $30 dollars in gas,almost $300 the double. I will never go back to U-HAUL,it's a fraud.

Suset R.
Évaluation :

The customer service wasn't nice, the location does not have the equipment event we already reserve online, and they talk you one price and at the end of the trip is other

Non reviews have been submitted for this location.

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