In order of importance..1) we rented the truck because we were picking up a trailer and needed a hitch. Shame on me but when we got to our destination there was no hitch pin, we used a nut and bolt to improvise. 2) No amount of cleaner can cover the smell of pot, and it was ridiculous. 3) the truck idled a little rough, which wasn't a big deal. I go to this location because they always have the equipment you need available, which is a win
David B.Customer Reviews for U-Haul of North Palm Beach
Testimonials From Recent Customers
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There was a big problem with truck availability and i arrived right at opening time. 5 of the size reserved 15" trucks did not come back the previous day was told UPS and Amazon had them. I was lucky they had a higher size to give me. Not sure what the next 5 customers had to do with their confirmed reservations
Eric S.Smooth as silk for the pickup of the trailer. Fernando in the yard got us hooked up and on our way in short order. Great service.
John S.Great service quick and efficient. I pulled in TJ had me hooked up within minutes . I went inside checked in after online registers. And bam I'm on my way. Even faster returning the trailer .
Robert H.Great staff - helpful and friendly. Tightly spaced location when several vehicles arrive at the same time.
Randall B.Nothing everyone at this location is very helpful.
Alan Y.Great experience!
Thomas F.Awesome customer service! This was my second drop off at this location. Very professional outfit. Will always recommend.
MATHEW R.The staff were excellent and very helpful
Matthew S.None.
Steven B.Very excellent services nice customer services
Francisco R.Truck was pulled up front and waiting for me before I finished signing the paperwork. Great Service,
James B.Great experience, I have rented from this Lake Park, Fl. A1A location for 40+ years, always had an excellent experience. They are the best and want you happy.
Kevin D.Nothing comes to mind at the moment.
Bryan C.The return process was super easy! Pulled up and dropped it off and was sent off. Staff was super helpful too!
Jesse P.quick & easy ,nice people there, great service...
Gerald C.The customer service was excellent. The young lady was patient as some customers became unruly with issues that was out of her control.
Mark S.The truck was disgusting and smelled horrible. The truck sounded like it was going to break down. The parking lot is not big enough and it's a very difficult location to get into.
Ron J.n/a
Robert N.The mobile check in was very bad and the lock box is so high I couldn't see the code.the window of the van didn't work
Michelle H.This was definitely a great location. I would recommend everyone to go here. Customer service is awesome! Janna was excellent and very helpful! Thank you all!! 😊
Michael A.This location aims to provide 100 % customer satisfaction and the staff definitely exceeds my expectations each and every time.
La'Tracia H.Thanks for a good experience
Russell L.The man in the parking lot helping hook up was great . The woman behind the counter could of been a bit more friendly. Maybe she was having a bad day .
Robert H.Picking up my truck was an absolute disaster. There were so many issues and the two women working when we picked up my truck were useless, lazy and rude and zero help.
Jerry S.The staff was so nice and resourceful this weekend. everything worked out well. Fantastic ! Thank You -
Eric F.Staff was unacceptably rude.
John D.Woman that helped me was horrible I made reservations one month ago for a 20 ft truck I needed for a charity event. I had reservations for noon and came in at 12:45 but was told that the person before me extended her reservation for two hours and that I would have to wait. I asked what would happen if the prior renter brought it back even later it not at all. The employee told me that was my problem and that she could not help and told ME to call haul to see if they could find me another truck. I told her that she should be apologizing to me and that SHE should find me another truck. She said something derogatory about me to he co-employee and walked out . I called haul who got on the phone with the other employee. Despite the fact that the bad employee told me that she had no other trucks available, there were two in the yard. They switched out the trucks and I left with my truck in 5 my minutes . Horrible customer service by the first woman who should be fired. Will never use this location again
Bruce L.Very helpful staff
Jeffrey C.Very helpful staff
Jeffrey C.I pulled into the lot from the wrong direction- the woman was very rude and reprimanded me - I'm just coming in from Indiana- not been there before - I didn't see any directional signs - very rude employee
IRENE M.Over the years for business and personal reasons, I have rent several rental trucks, vans, and cars. I have been renting from this Palm Beach Gardens location for over 6 months. At least 8 rentals. All rental experiences were well above all others I have used. The staff encompasses all the qualities that customer service providers should. I rate the entire location well above all others.
Kim P.Bobby is great. Ask for him.
Peter N.I liked everything but move the entrance door closer to the rental yard.
Jeff K.The parking lot in front is very small. This creates nightmare traffic jams of outgoing and returning trucks and people picking up/dropping off their friends or family members who are driving the Uhauls at this location. Be prepared to deal with this situation and allow extra time, especially on weekends.
Joshua S.Everything was smooth and easy
Douglas C.Nothing. The receptionist in the office was exceptionally helpful.
CHRISTIAN H.Everything was excellent. Thanks for your hospitality!
Joanne T.Fantastic staff. Very nice, accommodating and super fast. Bring sweet tea for the young lady there. She's the best.
Paul B.Staff wasn't so friendly, except for the woman who helped us at the counter.
Kristen R.Nothing! Perfect!
Linda A.The woman who received the dropoff was not friendly - had a negative attitude, cut me off a few times when I was calmly trying to explain our situation - that the dropoff location is not accurate in the paper rental agreement and it was changed in the system and that notes were made on our reservation. She also didnt know how to check for proper mileage used and was using the overall Trip odometer?! She had to get me to speak with a manager to reverse the extra day charge because were not supposed to be charged an extra day (per the notes on our reservation). Uhaul needs to train more onsite agents!! They do not know what they are doing!
PARIS K.Provided a truck that was not on the contract. Poor work on part of everyone. Could of been a major issue if stop by law enforcement.
Joe R.Everybody was helpful! We thank you all.
alfred R.Trailer worked flawlessly.
Ruben F.Carla and the team at the North Palm Beach, FL, do a fantastic job. They are very professional and made my moving experience much less stressful than it normally is. KUDOS to them!
John F.not much, your staff did an exceptional job today... t/y, pfj.
Peter J.Loved my contact person she was profession pleasant and helped me get a uhaul on short notice
rosalie C.Rental was upgraded. That was great. Managed to get 750 miles. That was better. Was in a situation where I had to extend my rental 2 days. Then again for 5 more days. Both times I asked if the 750 mile offer was included. Both times I was told YES. Dropped off the rental yesterday afternoon and the manager of the place said I had to pay for milage on my second & third extensions. That's bullshit after I was told something different
rich P.Need a larger location for volume.
EDWARD F.I could not get the app to work
melvin W.Staff was friendly and fast
Brian J.Truck had heavy smoke smell. Mileage and gas was under reported at the time when I picked it up. I took pictures for proof of the mileage and gas. They refunded the gas charge, but I still have not been refunded for the 42 miles that I was over charged s
JEFFREY D.Waiting on the correct bill
Lewis F.This experience was awesome.
Alma H.