Évaluations des clients U-Haul of North Saint Petersburg

Mistakes galore. Place closed when should have been open causing truck to be rented longer. Caused more cost on truck. Was promised credits and no additional charges but billed me extra anyway. Still no refunds.

They sent me out with a van that had a shattered passenger side mirror. You couldn't use it to drive and was afraid to adjust it or I would get cut

Excellent staff at both pick up and return. Both staffs were customer friendly and extremely professional. Will definitely use this location for any further needs...

I upgraded from 20' to 26' because it was the same price and after looking around felt it was better to have too much room than not enough when the scheduled U-Haul movers arrived. Please tell folks how 26' drives very rough comparatively as it caused me a very stressful move and a broken item with all of the bouncing. Apparently I had a very light load and this was the reason. In my view, it drove like a dump truck. Softer, better quality, tires would probably would help. Very disappointed in the experience and will be telling everyone. My friend said he did not have this experience with his one-way so maybe a different truck for local. I cannot imagine anyone putting up with this for more than a local.

Get more people like Rico, Lori, & Vincent!!!!! Kudos to all three.

Pricing always seems to be an issue. Both times I used the location extras were added to the bill even thought they were rejected when I made the reservation. My guess is that it's a system issue. Regardless, it gives a sense that if the buyer is not careful he/she will be overcharged.

Very helpful and accomodating.

Pick up was great in the morning. Drop off no customer service at all and rude lady taking my return. I will not be back.

I was very impressed with the professionalism and knowledge of the staff. I would definitely recommend this location.

The employee that helped me wasn't wearing a mask but overall was friendly and helpful.

Rico and his team are awesome

I rent trailers from this location frequently and they are always very helpful.

Great service at this location as usual... In, unhooked, and out in less then 4 minutes. Top notch...

Super easy fast experience with no extra bs. Thank you

Desk Staff is very competent but not overly friendly . Outside guys are very friendly

The attendant was nice but they forgot the dolly we ordered. They removed it from the bill. The truck smelled funky but we only had it for a couple hours. Not enough help in the location so it was a little crazy for the attendant

Staff was helpful, knowledgeable, and efficient.

Friendly staff.

When I turned in my equipment, I was told that there was no additional steps to be taken, however I was then charged for a second days rental fees because they did not check my unit back in to the system until the next morning.

There was a cockroach in the truck.

Excellent experience

Nothing. This is the best U-Haul center that I have ever rented from!

Lady was very rude and snappy upon check in.

You need to clean the inside of the windshields on your vehicles. When driving into the sun, you can't see through the haze and glare. This is a serious safety issue that should be addressed through out your fleet.

I arrived at the location on 12/28/2020 at 6:40pm and the location was closed. The posted hours state they are supposed to be open until 7pm. I had to figure out how to do self check in and hope it worked.

Mr. Lowndry (Forgive me if I spelled that wrong) was very helpful. I am not very good at using my smart phone and he was patient with me figuring it out.

Lloy and Rico are both fantastic, they are an amazing asset to your company - thank you

This was by far the best experience I ever had with uhaul!

The service was wonderful, the people working there were attentive and helpful. The business was very well kept and clean. I W ould highly recommend and use their services again.

Made a reservation at the first location to find out no one was their because it was a 24 hour location so I have to transfer to another location which set me back an hour. The location i ended up with first gave me a trailer with a flat tire, then tried to give me trailer with a tire that was about to have a blow out. Finally after that i got a trailer that was ok

Dwight was exceptional - easiest return I've ever made. He was so courteous and efficient despite being extremely busy. I really appreciated his prompt assistance and I drove away with a smile.

I returned rental within 2 days and you charged me a extra day

The people speak with a condescending tone of voice, the truck was a piece of junk and the windshield was so dirty that I could hardly see through it, and the original truck wasn't returned on time so it wasn't available to me. I had to arrange for another truck all the way across town which delayed my moving help and cost me another $50.

Unfriendly yanked trailer off trunk dropped trailer on ground said a email receipt will be sent

the app on my phone has not worked the last 2 months. I rent a U-Haul once a month to get items for a food bank.

The location was NOT what was wrong with my U-Haul experience

They are just another poorly trained uhaul facility None of your electronic stuff worked. Had to stand indide for half hour

The clerk was amazing! She explained everything well and made the process seamless.

My experience with this U-Haul location was perfect for the type of moving hurry I was in. Reservations did a great job of finding me a last minute truck and then the face to face interactions at 9th N and Gandy. Gave me comfort and put a smile on my face also drop off was way easier then I expected. Thanks to everyone at U-Haul my move was a success!!

Have the location honor reservations and be transparent about their listings on their website. They let me reserve a 15 foot truck. But when I arrived the manager was rude, talked over me, and insisted she did not have my truck but offered me a 20 foot truck instead. I needed a 15 foot truck. I had to call uHaul customer service, sit on hold for 40 minutes and then drive back to that location 2 hours later to rent a 10 foot truck because that's how they think it should work. They were still rude to me when I returned to get the truck. Terrible customer service. The only good service I got was on the phone and my reservation guarantee was issued.

Customer service was excellent. This is my first time renting so I asked a lot of questions and the person at the desk(african american woman) answered all my questions patiently and in detail. Other staff were quite friendly and professional. Thanks for the great service 😊

Fantastic experience- thank you

Nothing to improve great experience, Rico and his team are doing an outstanding job delivering a superior customer experience.

Rico works incredibly hard to make sure things run smoothly, often people only notice problems but in this case it's important to note that Rico's efforts are the reason there are no issues at this location- excellent Customer experience !!

Excellent Team, outstanding customer service ! Rico is an outstanding leader and a huge asset to the uhaul business

The staff/employees were excellent with helping in our move. Went above and beyond to help make this move a seem less transition and as stress free as they could. Thanks guys for a great experience.

Nothing needs to be improved.

Quick and easy check in, clean vehicle and easy drop off. Best uhaul experience I have ever had.

Advertised price was 19.99. Was charged 39.99. Requested the 14.99 a day insurance. Was charged 29.99 for insurance.

This location is the Uhaul of choice for me and they are always friendly.

The truck was dirty inside the cab. I hAd to clean the inside of the glass just to see out of it and although it only had 16,700 miles on it it looked like it had 167,000 miles on it. The driver's side window took several tries to roll down. I will say the young man who I returned the truck to was very nice, polite and professional. The woman inside the store was on a personal telephone call and wouldn't get off.

The A/C did not work. I was happy with everything else but this is the second time I have received a truck with trouble. The last time there was no oil in the engine and I had to put oil in it. I asked to have compensation but I have not received anything. I rent a truck here every month.

Traction control system alert light was on and said in need of service. Cargo van was dirty inside and out

Hard to improve perfect.

Would highly recommend...... Very good!!!!!

Ricco was outstanding and went above and beyond to fix my electrical problem for towing.