Customer Reviews for U-Haul of North Saint Petersburg

4065 évaluations

9390 9th N & Gandy   Saint Petersburg, FL 33702
(Corner of 9th Street N and 94th Ave N)

(727) 576-6666

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(727) 576-6666

9390 9th N & Gandy
Saint Petersburg, FL 33702
(Corner of 9th Street N and 94th Ave N)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel L. 
Évaluation :
5

Everything was perfect, and the customer service was amazing, however, the truck was really dirty.

Shannon B. 
Évaluation :
1

The man who assisted us was really rude, my friend asked him questions he just ignored. I think his name is Don or Ron. He said the the collision damage waiver was required on rental vehicles, I tried to show him uhaul website that says that it's optional he refused to look at my phone, doesn't even want to talk to me. Tell me to call back tomorrow to talk to manager, I didn't need to talk to a manager just need him to listen and actuallycommunicate. I rented from this location many times. Always have great if not amazing experience.

Suthida B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory O. 
Évaluation :
5

Staff was great. Cargo van was great. Had for less than 4 hrs, did the job I needed. Merci.

Irene Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald O. 
Évaluation :
5

All actions were very quick & easy. Friendly and professional service. Highly recommend this location.

John K. 
Évaluation :
4

The truck was borderline a wreck. Maintain them.

Ryan M. 
Évaluation :
1

Went to 3 separate places for a truck. The 2nd place we went to was not even open.

Christina L. 
Évaluation :
5

Very helpful and courteous. Made my move much less stressful. Merci

David M. 
Évaluation :
2

Phone reservations sucked. And when they finally answered took forever and none of the apps or website worked at return . Also 3 or 4 text while I'm trying to load and drive truck also sites didn't work properly. So dropped truck of hopefully no problems

bob R. 
Évaluation :
5

Always quick and easy to drop off and pick up

JAMES DALE L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW P. 
Évaluation :
5

Good service

Manuel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
5

All good . Don was very helpful and the other employees were busy with customers and very satisfied with customer service

georgine K. 
Évaluation :
5

Staff outstanding

robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M. 
Évaluation :
5

Nothing nothing at all great service

john H. 
Évaluation :
5

Everything went very smooth!

mark Z. 
Évaluation :
4

All was good…pick-up and drop-off

damien K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen R. 
Évaluation :
5

Came in just before closing and the guys got the car unhooked in record time. Great service!

MARK B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MITZI P. 
Évaluation :
1

My experience at the North St. Petersburg Florids UHAUL was absolutely terrible. This facility almost never has adequate customer parking. The parking lot is always jam packed with rental vehicles and trailers, and customers are always hard pressed to find parking. The credit card reader and IT infrastructure supporting the point of sale credit card machine was not working causing me and other customers behind me to experience unacceptable wait times. The utility van I was given had low tire pressure resulting in a low tire pressure warning appearing on the dashboard and the tires were almost bald. The front shock absorbers on the vehicle were worn where every time the vehicle hit a bump the front end would bounce around.

RICHARD G. 
Évaluation :
5

Fast friendly

Lisa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS N. 
Évaluation :
1

Revamp your coordination of service or close up shop.

Amber W. 
Évaluation :
5

The uhaul rep that helped me was awesome!

kennard V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaylan L. 
Évaluation :
3

I needed to move a sofa I rented a 10ft truck. The truck appeared well-maintained. I had an alarm indicating low tire pressure on the right front tire. I left my handtruck and dolly in the vehicle. I returned the next morning and the items were not discoverable. The vehicle I used was back out. Uhaul advertise 19,95 $ in town rentals yet the price is still double that 43 $.

richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
3

The customer service rep checking me was fantastic, and very efficient doing everything on her own, however the truck has a large Crack in the windshield, check engine light was on, and I was overcharged incorrectly based on misinformation. Will not return.

Kristi S. 
Évaluation :
5

Don was very friendly and helpful

cheral R. 
Évaluation :
5

I have/had no complaints. I will be back in the future.

EDWARD I. 
Évaluation :
5

The UHaul was clean but the steering was very loose.

CHRISTOPHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC P. 
Évaluation :
5

Nothing. The experience was fab!

KIM J. 
Évaluation :
5

A delightful experience. Everything was GREAT.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel P. 
Évaluation :
5

3rd time renting from this location and I can't say enough positive things. Professional, friendly, fast, and helpful. The best U-Haul location I've ever worked with.

Jeremy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOUNHACK S. 
Évaluation :
4

I know this a busy site, very much due to friendly staff. I just urge that the disinfecting of vehicles continues per cdc guidance. With proof for customer vehicle cleaning was completed.

COREY B. 
Évaluation :
2

I did everything I knew to insure a smooth transaction. I was very disappointed. I went to the U-Haul dealer 2 weeks in advance. I already had an account with U-Haul form previous rental. When I got to the facility to pick up a trailer, I needed to provide my driver's license and credit card again. What is the purpose of pre-registering with an account? I called back before the end of the contract to extend my reservation. No problem. When I returned the trailer 47 hours after picking it up there was no one at the location. I used the app to attempt to complete the reservation and the app would not accept my pictures. So I called the station to leave a message, that was not possible either. Then I saw the owner walk into the front door, I waved at him and pointed to the trailer as he locked the door behind him as he went in. Now I receive a bill for having the trailer for 4 days, when I only had it for 47 hours. I would appreciate this issue to be straightened out. Charge my card for the 2 days I used the trailer not the other 2 days it sat on the drop-off location.

Dale F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheldon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEFINA T. 
Évaluation :
1

Customer rep was rude to not only us, but even the employee checking in the uhaul.

Christopher S. 
Évaluation :
1

Don't loose the damn truck up return, call customer 4 days after return looking for it, saying there's no valid contract that we have to return the truck, WE ALREADY DID.. AND THEN CHARGE FOR MILES OVER when no it was not!!!! YOU HAD THE TRUCK FOR 4 DAYS!!!!! AND THE BEST PART, YOU CHARGE JAMES CARD ONLY TO REMOVE IT AND THEN CHARGE MY CARD!!!!! AWFUL SERVICE!!! I will make sure no one I know goes to that location to avoid getting burned!!!!!!

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher J. 
Évaluation :
5

outstanding

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nestor M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CASSIE P. 
Évaluation :
1

the man working on 7/31 2021 was irate and rude he told me to get the fuck out of his way.SHOULD NOT BE WORKING WITH THE PUBLIC.i have rented many uhauls in the past and will again but NEVER FROM THIS STORE

Juan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jared E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Would definitely rent again from this location. Extremely clean, customer service was A+. Answered any questions and very customer friendly. Quick in and out. Yes, I'd recommend.

Marcia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
3

The guy we dealt with was very rude. Not helpful at all.

JULIE B. 
Évaluation :
5

No issues on the return, quick and easy.

Pedro M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONJA R. 
Évaluation :
1

You keep sending email to a wrong person many many times. I asked you to remove or update my email address that you never do it. Please take it seriously.

THANG P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

micheal M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EVAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B. 
Évaluation :
5

Easy to book online, easy to pick up and drop off, great rates and spectacular service PLUS all the help I need with Moving Help…..nobody does it better! A fan 6 times over!!!

Roberta P. 
Évaluation :
5

Staff was respectful and very friendly!

joshua T. 
Évaluation :
4

The ladies there where great I was very pleased

Michelle S. 
Évaluation :
3

Seems like they are always understaffed on sat mornings. Line out to the door.

WILLIAM S. 
Évaluation :
5

Rico went above and beyond to help me! He made my move so much easier.

Hannah F. 
Évaluation :
5

Plenty of equipment no waiting.

robecca K. 
Évaluation :
5

Don the owner was very friendly & customer service oriented! He's welcoming attitude and service was outstanding. I've been renting from this location since 2017 never an issue, I'll def recommend this location. Thanks Don & your team! Cheers Tony M

Ramon M. 
Évaluation :
3

we were told we could drop the uhaul off anywhere however we were assigned a uhaul locations 20 minutes away instead of 2 minutes away from our house. We then had to waste 15 minutes on the phone with customer service for them to tell us we needed to confirm where we dropped it off (even though we were told we could drop it off anywhere). more so, when dropping off the uhaul the staff was very rude and gave us an attitude over only having a mobile version of the contract and not the paper version.

Gabriela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILTON H. 
Évaluation :
5

Don was extremely courteous and helpful. I have been in the store several times during this move and he always makes me feel like a neighbor.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEN G. 
Évaluation :
1

Have a better system for returning the trucks. The site crashed multiple times resulting in taking up almost an hour of my time at the uhaul station. Overpriced and manipulation. Advertised as 20$ +1$ per mile. Yet I was potentially charged over 150$ for less than 60 miles used + 20$ ... I will not be using uhaul again unless my payment is corrected

Grant R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ebony O. 
Évaluation :
1

The pickup location entered the wrong drop off location on my contract, so I was charged an extra 100 $for wrong drop off. Even though my reservation email listed the location I dropped off at.

Emily P. 
Évaluation :
1

This location has the rudest employee I have ever dealt with.

Mark V. 
Évaluation :
5

The unit has seen better days, just an appliance dolly but new wheels and maybe foam added tot he flat metal rails to prevent scratching. I can tell this one has been used many times and is still very functional but a little help wouldn't hurt it for years of more rental opportunities

KELLY A. 
Évaluation :
2

The trucks were dirty.. beer cans and stuff still in them. bumper on one of the trucks was falling off. the second truck had no brakes. one of the car haulers did not work. 3 trucks later and 3 hours. we finally left the store...

SHEILA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TINAMARIE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC K. 
Non les évaluations ont été soumises pour cet établissement.

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