Customer Reviews for U-Haul of North Saint Petersburg

4 647 évaluations

9390 9th N & Gandy   Saint Petersburg, FL 33702
(Corner of 9th Street N and 94th Ave N)

(727) 576-6666

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(727) 576-6666

9390 9th N & Gandy
Saint Petersburg, FL 33702
(Corner of 9th Street N and 94th Ave N)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris P. 
Évaluation :
5

The staff was very friendly and helpful, the return process is somewhat extensive and is not as easy as checking out. Simplicity would do wonders for the return process.

Yancey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS F. 
Évaluation :
5

The physical location was great to work with. The woman I spoke with in scheduling the day before was very rude and nasty. I let her know we would be picking up around 8:30 and not 7:30 and she replied with an attitude saying “okay 7:30 it is”. I was originally wired for a one way and I was told at the last minute that there were no one ways happening anywhere. If one ways are not happening in an area, you should notify those people more than 24 hours before their reservation so they can adjust their plans.

Bobby D. 
Évaluation :
4

This was the worst U-Haul truck I've ever driven. The front was pretty banged up. The ride was bumpy. I t needs new shocks. I had to press the brakes pretty hard to stop. The driver's door wouldn't close all the way; I had to keep opening and closing the door. The driver's seat didn't operate properly. The clip holding the driver's visor popped out right away. You need to get rid of this truck. The staff was excellent, however.

Vivian M. 
Évaluation :
3

Over charged my card by double, lied about issuing a refund. A lot of people are tight on money when they're moving, an apology would of been nice, over charging led to over drafting my account. Mistakes happen but no one admitted fault or tried to correct the situation

james T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GWANG HYUN P. 
Évaluation :
5

33702

MARIA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
3

Pickup location was charged twice.

Vladimir V. 
Évaluation :
5

The UHaul attendee was AWESOME!

Joel W. 
Évaluation :
5

The crew there was very knowledgeable and pleasant. Service was prompt. They made the experience easy and stress free.

thomas C. 
Évaluation :
5

Locations are very confusing. There needs to be better communication for pick ups.

david J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

The quickest Uhaul place I've been to! Really nice and helpful employees too!

Bryan W. 
Évaluation :
2

I booked a 20footer truck with a dolly 2 weeks before the pickup and hours before they call me and turns out truck is not available, drop off location is not available and dolly not available. I wish they told me earlier so i would at least go and explore other options.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shakasha B. 
Évaluation :
5

May be situational but the mat used in the back of the truck made it more difficult to slide heavy items in such as my couch because the materials did not mix well to slide easily. Made it way more of a pain to get the items completely in.

DANIEL P. 
Évaluation :
4

We made reservations days in advance. The same day an employee called to say that he did not have the truck available. then from 20 I change to a 15 foot one! the truck was dirty! the employee in charge very rude and giving the unnecessary explanations of him. equipment that we rented was not there either. we had to rent two little ones instead! the service was awful!

Cecilia B. 
Évaluation :
4

I WAS CHARGED OVER MILAGE BECASUE OF UHAULS FAULT.

Nicholas K. 
Évaluation :
5

Ebony was professional and an asset to your organization.

Jeffrey B. 
Évaluation :
5

Fast and go…. Thank !

Joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger H. 
Évaluation :
5

Truck in my opinion is a death trap. S C A R Y to drive

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria R. 
Évaluation :
5

I will only use this location when renting from Uhaul, they are always friendly and helpful, the trucks are always clean and run well and the store is always very clean. The manager of this location deserves a raise. Of all Uhaul locations across the country i have been in, THIS ONE IS THE BEST!!!!!!!!!!!!!!!!!!!

Amy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett H. 
Évaluation :
2

The whole ordeal was a giant mess. I reserved a 26ft truck for 11am on Saturday 10/29 in St. Petersburg to be dropped off in Hudson at 11am on 10/30. It's about 50 miles each way. I was quoted $140 and the truck was reserved a week in advance. On 10/28 (the day before scheduled move), I get a call saying I can't pick up the truck until 4pm and I have to drop it back off in St Petersburg (over an hour drive back from our new location). It was my only option so I agreed. Was told then that they would keep the rate at $140. I show up to pick up the truck at 4pm and drive it off the lot less than a mile and it's clear something is very wrong. Take it back and they agreed the truck was in no condition to load and drive that distance. They only have 20ft trucks available but offered to let us have it for 2 days because now we would need to take 2 trips from St Pete to Hudson and back. They said they would work with me on the mileage because it would be nearly 200 miles and they still refused to let me drop it off in Hudson. We make the two trips loading and unloading the truck then drive it back again to drop it off. They told me it would be $380. I complained because none of this was our fault and we had been told they would work with us. They discounted the mileage but it still cost me $235 instead of the $140 I was quoted. The inconvenience of having to make two trips on top of being charged $100 more than was quoted AND having to drop off back in St Pete even though I reserved the truck a week in advance was one of the worst experiences moving that I have ever had. We didn't even get the 20ft truck home to load it until 530pm and had to unload overnight. I have used uhaul for each of my last 6 moves, but it's unlikely I will again.

Melissa S. 
Évaluation :
5

Simple return, less than 60 seconds, handed over the keys and never needed to walk inside or sign documents! WOW!!!!!

Kathleen H. 
Évaluation :
5

They were very helpful everything was taken well care when I drop off the trailer

veronica Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lary C. 
Évaluation :
5

Customer service was awesome, everything went well! Merci

janaa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
5

Great staff, they went above and beyond.

Michael H. 
Évaluation :
3

When a customer comes in for a rental.do not add services that were not requested. A set of furniture blankets was added without my concent

Carlos R. 
Évaluation :
5

I believe Lewis helped me and he was very friendly and helpful. Thank you!!

Benjamin P. 
Évaluation :
5

Quick and easy to rent employees are helpful

Deborah A. 
Évaluation :
3

The location was understaffed. Those who were there were working hard.

De C. 
Évaluation :
5

Although the truck was clean there was a strong smell of stale cigarette smoke which was not pleasant.

Carmelita T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Liane T. 
Évaluation :
4

Shanon was a pleasure to work with getting my trailer. The gentleman who hooked up the trailer was also above and beyond helpful. *I would however remind anyone that the 4x8' trailer does not have a standard height! I didn't notice, but the one I got as well shorter that previous ones I've had. However I made it work!

CHRIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Murray D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa N. 
Évaluation :
5

Awesome service!

david T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
5

Great equipment and the staff was very helpful 😊

KERMIT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia P. 
Évaluation :
5

Hello - Thank you for this opportunity - the customer service and the beginning and end was EXCELLENT. So often, we forget to recognize the good job. My pick and drop off were so easy and painless with friendly service. Please tell the team great job and when i need a truck i will definitely go back to that same Uhaul location!!!!!!

Christine S. 
Évaluation :
5

Ebony was amazing. She is very professional and polite. Very organized and efficient. Best usual manger I have ever had the pleasure of working with.

John L. 
Évaluation :
4

👍

andul D. 
Évaluation :
5

Always ask for Sean!

CHERIA E. 
Évaluation :
5

Ebony and company were outstanding, tremendous representation of your brand!

Christian I. 
Évaluation :
5

Very helpful! I asked if I could be shown how to attach the trailer to the hitch and the gentleman was able to teach me very easily. Moving with uhual is always pleasant.

Marcelino F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

I went to pick up a 20 foot truck it was not ready got sent to a different location. First person i spoke with was rude and cold. Secon person was helpful and apologetic. Truck we got was clean but not well maintained.

Robert P. 
Évaluation :
5

Employees are very helpful

Edgar P. 
Évaluation :
1

Actually, Sean and the guy he was training were great. I walked in, my eyes had not even focused from bright daylight to the dingy darkness when some lady was barking at me "what can we do for you" the whole time Sean was trying to get me taken care of Ebony was standing off to the side....starring at the front window yelling. He'd start typing and she'd yell out NO! WHAT ARE YOU DOING. He would tell her and then she'd tell him to go on. It was like that the whole time, he was asking me questions and she was barking the same questions from across the room. I didn't know who to respond to. He told me to insert my credit card and AS SOON AS the card reader dinged that the transaction was complete she yells out TAKE YOUR CARD OUT! If Ebony was trying to assert her authority she just made herself look stupid, she talked to Sean like he was a complete idiot....he may have been, but the way she spoke to him certainly did not enhance team building. I will never go back to that location if she is there. She made me very uncomfortable

stacey D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Thank you for making our experience quick and easy.

Becky L. 
Évaluation :
3

Felt charging for the extra miles was a bit much as the U-Haul was used to bring relief supplies to Ft.Myers disaster zone. We took a longer route to avoid blocked roads. We had to change drop-off location as both Ft Myers airports were closed to commercial traffic. Had to go to PIE (Tampa/St.Petersburg) to fly out. We had more fuel in the truck, then when we started (small amount) therefore i thought the excsss mileage charge,although small, could have been excused I also felt U-Haul could have cut the rental cost further due to the nature of the Hurricanes destruction and the need for quick response.

DOUGLAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica T. 
Évaluation :
5

Always ask for Sean

CHERIA E. 
Évaluation :
1

One of the workers they're very rude and disrespectful very unprofessional very poor customer service drives a blue colored 300 Chrysler I can't see how U-Haul would allow their employees two act like this on a daily basis to customers in the last week and a half or so I have rented 326 ft trucks and two car haulers and it was one of the worst experiences I've ever dealt with they charged me for more gas that was in the truck the truck was below a quarter of a tank they charged me for a half a tank that is a lie and I will be addressing that with somebody today other than that I will not go back to that location again very unprofessional

robert F. 
Évaluation :
5

Excellent

Iwona R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam G. 
Évaluation :
5

Ebony saved the day when they tried to cancel my reservation. Gold star!

Mike A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle F. 
Évaluation :
3

Besides getting truck half tank of gas I returned it with 3/4 tank no credit for it

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Really nice and professional staff

Joe M. 
Évaluation :
5

Staff is always very honest and knowledgeable 10/10

Branden W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine T. 
Évaluation :
4

The truck rental and drop went very well. The issue was that this location did not have pads even though I reserved 2 dozen. It would have been nice to know that in advance so I could have planned accordingly. We had movers scheduled so I had no time to get other pads. We did the best we could with towels but still ended up scratching furniture. If you can't have supplies available please give customers notice so they can adjust.

Matthew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY H. 
Évaluation :
5

I still have not received my receipt. I was unable to open the attachment received.

kevin F. 
Évaluation :
5

The office guys were friendly and professional, I will ise them again, if needed.

Marisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Y. 
Évaluation :
5

Great customer service, I was in and out quickly and professionally! Merci.

eileen S. 
Évaluation :
5

Nothing. Service was awesome. Equipment in perfect condition. I will use this location exclusively in the future if my local store inventory is low.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khadijah J. 
Évaluation :
5

Ebony the general manager and Shanon her associate went above and beyond. Both being friendly and with great positive attitudes. Extremely professional !!!! I hope I can use this facility again on my next move and I certainly will recommend this uhaul store to others. Thanks ladies for making my move easier. Sincerely, Scott K.

Scott K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah D. 
Évaluation :
5

Would highly recommend...... Very good!!!!!

Patricia W.  |  Expérience générale 
Évaluation :
4

Ricco was outstanding and went above and beyond to fix my electrical problem for towing.

Dawn B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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