Customer Reviews for U-Haul of North Saint Petersburg

4 499 évaluations

9390 9th N & Gandy   Saint Petersburg, FL 33702
(Corner of 9th Street N and 94th Ave N)

(727) 576-6666

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(727) 576-6666

9390 9th N & Gandy
Saint Petersburg, FL 33702
(Corner of 9th Street N and 94th Ave N)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD C. 
Évaluation :
5

Lewis and Sean provided excellent customer service! They were very helpful and made the process go quickly.

raquel B. 
Évaluation :
5

The guys checking me in and out were excellent. Smooth and professional transaction. Really appreciate their great attitudes during a stressful move!

Duke I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lafayette B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernesle F. 
Évaluation :
5

GREAT CUSTOMER SERVICE. ALL OF THEM ARE GREAT AS WELL THE MANAGER EBONY

JAIME M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connor C. 
Évaluation :
5

I had to swap out the truck I rented for a bigger one the morning my movers were scheduled to show up. I was super stressed and the employee who helped me was so friendly, took care of it very quickly and got me right back on my way. Was a really great customer service experience and I was very greatful for his kind and speedy help!

loni P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecilia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
3

Very hard to park at this location, and the uhaul smelt so badly of cigarettes when we were using it

avery K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niteka R. 
Évaluation :
5

Floorboard under pedals is quite slippery. There is risk of loosing control while driving truck. Recommend reconsidering and potentially replacing or scuffing the floorboard up so foot doesn't slip when driving and moving from gas pedal to brake pedal. On my drive away from UHAUL office, my foot slipped as I was slowing down, approaching a red light. I wore “New Balance” tennis shoes. The sole of my shoe immediately slipped which caused steering wheel to quickly turn and the truck to drive right onto curb. It was a rough ride until truck could be returned to road. My neighbor confirmed it was slippery when I went to my house - after I'd asked to just see if anything seemed unique about the truck and the immediately made mention of the slippery mat/floorboard. Worth mentioning!

Sue A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas R. 
Évaluation :
5

No much more you guys are great very good service.

WILHELMUS V. 
Évaluation :
5

Associates exceeded expectations!

Sarah H. 
Évaluation :
3

I was really disappointed. I reserved a specific trailer and when I went to picture it up it wasn't there.

Mike H. 
Évaluation :
5

The two gentleman that I encountered during my rental were fantastic they were professional, very friendly and helpful. I will continue to use this location in the future.

Nancy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey E. 
Évaluation :
3

Get the poor manager Ebony some help inside and better trained help outside.

Carl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

The truck I had was only manual adjust for the mirrors. I really think that the mirrors are very important and need to have power adjustment capabilities since the desired adjustment and view can change with conditions circumstances.

Martin H. 
Évaluation :
3

The staff at the Spring Hill, FL location told me I was able to drop this U-Haul truck at a location OF MY CHOICE in St. Pete. Upon arrival back home, I receive a phone call from a U-Haul rep asking me where the truck is that I rented and that I was not supposed to drop at just any location. It seems your staff could use more training. Upon drop off at St. Pete location, the staff instructed me to add gasoline, so I drove the truck to a gas station and put gas into it. My bill from U-Haul reflects a gasoline charge! Finally, I received a phone call one day after drop off from a U-Haul rep who stated that the whereabouts of the truck I rented was unknown because the staff at the St. Petersburg location failed to log the vehicle back in! I am confused by the 'service' I received at U-Haul in Florida. PLEASE EXPLAIN! :(

Gina S. 
Évaluation :
5

Super great job.

Bruce H. 
Évaluation :
5

Everyone was friendly and professional

Ty J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keisha M. 
Évaluation :
5

Nice and quick

Esther M. 
Évaluation :
5

Large U haul center, with plenty of trucks and trailers.

KIMBERLY P. 
Évaluation :
2

I was charged twice

Matthew W. 
Évaluation :
5

The staff was awesome got me in and out super quick even though the mobile app had some issues.

Joshua M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
1

This's the worth uhaul I ever deal with, Uhaul employees rent me the wrong equipment and they still charge me for the all amount, I rent a pickup truck and a motorcycle trailer and I ask for the right size I even showed the employee what exactly I was going picking up, drove 4 hours to pickup my motorcycle and when I get there wasn't the right trailer size , I spend the all rental money on a bit up truck , asked the employee an specific size, they supposed to know and supposed help people to get the right equipment or be trained to know what are they renting, plus $250 on gas with the total of e little over $500 , well I been uhaul customer for many years and never got treated like I did week and half ago for Ms EBONY CLARK the most unprofessional and none educated women I ever deal with, I can't not believe the someone like this woman can be a manager store so please I will love to talk to someone the really understand my situation and wants to help me, we all working very hard for our money and we have a family to step up for , it wasn't my fault, I asked the employee before anything and been an employee from the store I trust them, thanks.

Sebastian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicollete B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER L. 
Évaluation :
3

I normally have a great experience with this location until this time. The truck had no a/c and yet they keep renting out the truck. It's summer in Florida. Terrible experience with this vehicle. I informed them when I returned that it had no a/c and they immediately rented it out to someone else.

James Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah G. 
Évaluation :
5

I found the equipment and service at this U-Haul location to be near-perfect. Thank you for making my move successful!

John Y. 
Évaluation :
3

I went here 2 times and both times they had no dolly to rent, even though I rented one and needed it to move. I couldn't move the heavy items I needed to move the second time because of that. The truck's fuel level was not at the level it said on the receipt. The worker sprayed cleaner on the floor of the truck and just left it like that. He also threw garbage on the ground.

Brandon C. 
Évaluation :
5

Quick and easy transaction. Staff was excellent!

Tracy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roberta C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Fantastic customer service

Paul G. 
Évaluation :
4

No real complaint. Had 3 drop offs that night so parking lot was tight. Didn't really with any humans.

Zachary F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Verlinda H. 
Évaluation :
3

Equipment listed on contract was not the equipment I was given. Location is easy to call on phone, unable to speak to a service rep after 4 call attempts and waiting for 1 hour and 20 minutes. I tried to call to say I would be returning the equipment 4 hours late and was unable to do so. 5 minutes after scheduled return time I received a call from U-Haul informing me I was late and they wanted to know where their equipment was. There was no concern for my well being. I was later told at the facility when equipment return is late, it IS stolen.

Dwight S. 
Évaluation :
5

Great customer service and quick pick up and drop of!

Alexandra R. 
Évaluation :
5

None, everything was great

JACQUELINE B. 
Évaluation :
4

Truck was old and engine light came on a couple miles from dropping it off. No hand trucks were available but everyone jumped to wonderfully to get alternative options and blankets.

Brandon B. 
Évaluation :
4

I was very very happy using this location

Carol P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANA C. 
Évaluation :
5

Nothing...I've used this location several times and have always had outstanding service.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nidia A. 
Évaluation :
4

Ensure that the site where the in person rental agreement occurred is the site where the vehicle can be picked up instead of across town.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mason W. 
Évaluation :
5

Very helpful staff! Not much parking.

Wesley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie H. 
Évaluation :
1

The employee couldn't even find my reservation and they didn't even have the size of trailer I had reserved. The trailer was not hooked up to my vehicle properly. The chains were dragging, and while on the interstate and we were pulled over due to the sparks they were throwing. One chain actually broke due to not being put in properly. Considering this is a Uhaul store, I expect the employee hooking up a trailer would know how to do it correctly so it is safe for a nearly 1 000 mile trip. I will never use this location again and I would not recommend it to any friends.

Lisa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
5

Staff was super nice and got me out the door very promptly

Alex S. 
Évaluation :
1

How about not charging me for an entire extra day when I only returned the truck 2 hours late when the lot was FULL of other trucks.

Mackenzie S. 
Évaluation :
3

I requested 2 furniture dollies and only received one. That put us desperately behind schedule and cause store balls and stained muscles. Very unappreciative.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmaine K. 
Évaluation :
5

The lady running the counter, Ebony, was extremely busy and alone. She had two registers running at once and handled them amazingly. I have dubbed her "Wonder Woman" and she surely deserves some acknowledgment for her work ethic. Dont let her get away from your organization...she's a tremendous asset from my point of view. Great experience....wouldnt hesitate to use again. Merci

Floyd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean R. 
Évaluation :
5

Your manager Ebony was fantastic

John S. 
Évaluation :
5

Everything was great start to finish. No problems what so ever

Kevin R. 
Évaluation :
5

Sean was great! Knowledgeable and efficient.

PHYLLIS K. 
Évaluation :
5

The service was fast and efficient. Thank you!

Angel P. 
Évaluation :
2

Have the employees get off their lazy ass and do their job and inspect he vehicle when it's returned, NOT when they feel like it and when the person returning it is there. Charging someone for not using equipment is stealing. Dolly wasn't used and still zip tied but I was charged for it.

Neal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

This location has always been very well run

Chad B. 
Évaluation :
4

Staffing is a problem for everyone. It did take a long time to get the vehicle, but the young lady was doing the best she could.

Anne F. 
Évaluation :
1

Terminate Ebony!!!!!! This manager allowed a wrecked 20” truck to leave her location. There were 2 different sized tires ( 1 of which was flat) on the drivers side back wheel well. I was appalled after realizing this and when returned back to the location she did nothing for me. Absolutely horrible ! Do not rent from this location at all.

Michelle J. 
Évaluation :
5

The customer service was great and The general manager is a badass! She was the only one there working three registers at once with more and more people walking in. I was in and out in 15 mins maybe less. Amazing job, keep up the good work.

Katrina I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN D. 
Évaluation :
4

the check out process on my phone was difficult to use. Was charged for gas, $9 yet feel like I more than filled to pre use level. Was not able to upload pictures at site, no wifi ???

Lori D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent S. 
Évaluation :
5

Used these folks twice in a week. Vehicles were clean and the handoff coming and going was smooth. Good operation!

Nathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan W. 
Évaluation :
5

The staff was very kind and friendly. First uhaul experience, really could not complain about anything at all. Lovely people, keep up the great service!

Sandra H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

thank i'll see you next week

Rosalyn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
1

Overpriced then still charged me for gas when I filled it back to the correct line I was so busy I forgot to take a photo then online said I didn't have to pay for insurance but they made me one I got there he said I had no choice

Katya T. 
Évaluation :
5

Excellent, professional staff. Quick service. Competitive prices. Will use them again!

Anne H. 
Évaluation :
5

Our truck severely leaked from the roof damaging furniture, boxes full of household goods, and rugs.

david F. 
Évaluation :
5

I reserved a van and they gave me a 10 FT cargo van instead but I paid 0,69 cents not 0,99 that is the right thing to do thank you

Jim P. 
Évaluation :
5

Fast friendly and convenient location

stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

horace A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

Would highly recommend...... Very good!!!!!

Patricia W.  |  Expérience générale 
Évaluation :
4

Ricco was outstanding and went above and beyond to fix my electrical problem for towing.

Dawn B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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